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Reviews of MainStay Suites John Wayne Airport by Choice Hotels

2.5 out of 5
MainStay Suites John Wayne Airport by Choice Hotels
2701 Hotel Terrace, Santa Ana, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 467 out of 1008 reviews" "
Rating 8 - Good. 244 out of 1008 reviews" "
Rating 6 - Okay. 141 out of 1008 reviews" "
Rating 4 - Poor. 86 out of 1008 reviews" "
Rating 2 - Terrible. 70 out of 1008 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bed critters
Stayed 2 nights in May 2024

8/10 Good

Yesenia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Enjoyed the room. Peaceful and quiet. Disliked that the gate wasn’t functioning properly and my card wouldn’t work to go through the gate.
Stayed 2 nights in May 2024

8/10 Good

Jodi

Travelled with family
Spa was closed.
Stayed 1 night in May 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would recommend to the property owners is...please add signage to better direct guests to rooms and elevators. There is no signage on any of the floors to direct you to rooms. For example Rooms 200-225 >
Stayed 1 night in May 2024

10/10 Excellent

Daisy, North Las Vegas

Liked: Amenities, property conditions & facilities
Every nice hotel
Stayed 2 nights in Mar 2024

8/10 Good

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in May 2024

10/10 Excellent

Eric C.

Liked: Cleanliness, staff & service
Stayed 9 nights in May 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Peaceful and clean,
Stayed 1 night in May 2024

6/10 Okay

Madi

Disliked: Property conditions & facilities
The wifi didn’t work half the time and the service didn’t work. Also the room keys didn’t work half the time and we got new ones like 4 times a day. Everything else was good
Stayed 3 nights in May 2024

10/10 Excellent

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean! Love the heated pool
Stayed 2 nights in Apr 2024

10/10 Excellent

GERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought breakfast started at 9am, but it clises at 930am. Does not allow for sleeping in.
Stayed 1 night in May 2024

8/10 Good

Jinky, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and well-run
Stayed 1 night in Apr 2024

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Leo

Travelled with group
Liked: Staff & service
It was okay. Something that was inconvenient was the door on the back to get into the hotel is closed at night.
Stayed 2 nights in Apr 2024

8/10 Good

JOHN, Phoenix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay breakfast room was very busy
Stayed 1 night in Apr 2024

2/10 Terrible

Aron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Guest next to us were super loud even when it was 1am. Staff didn’t do anything about. I had to go with the staff to the room to tell them to keep it down and they still didn’t.
Stayed 1 night in Feb 2024

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at 319 and the Wi-Fi was terrible and didn't work for my meetings.
Stayed 2 nights in Apr 2024

6/10 Okay

Isapela

Liked: Staff & service
We checked out early. only stayed there for 1 night instead of 2 cause there was a spider crawling on the bed when my sister was about to go to sleep.asked to get another room they said no
Stayed 2 nights in Apr 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and bed was extremely comfortable. More comfortable than the one I have at home. Breakfast was okay. Wi-Fi was hard to connect to the second day of our stay but I called technical support and they helped right away.
Stayed 2 nights in Apr 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is very well situated. 10 min drive to restaurants, the airport and other various locations of interest. Check in & check out (12pm) was very fast and efficient. Will definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities
worth more than the price!
Stayed 1 night in Apr 2024

6/10 Okay

Landon

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Neal, Wimberley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment. everything was fine.
Stayed 3 nights in Mar 2024

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The place needs updating the whole place smell old you can smell as soon. Enter the lobby Definitely needs an overhaul upgrade
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and taken care of property. Staff were nice. Pool and jacuzzi was clean. Very nice room with anlarge frig freezer. Seperate living room. Had 1 king size bed. Would stay again. Only thing I would suggest. For the breakfast in the morning, I would prefer to make my own or pick my own and not have a breakfast hamded to me in a box.
Stayed 1 night in Mar 2024

8/10 Good

Sophie

Travelled with family
Liked: Staff & service
The breakfast was nice and the property clean enough. The carpet had not been vacuumed in our unit, but everything else seemed fine. Convenient location and affordable.
Stayed 1 night in Mar 2024

8/10 Good

Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property just average inn. Nothing special. Not very good just ok.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people working there. Very accommodating
Stayed 2 nights in Mar 2024

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean large room. Close to airport. Good breakfast. Would definitely stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Albina

Stayed 5 nights in Mar 2024

2/10 Terrible

Nancy

Stayed 1 night in Mar 2024

4/10 Poor

Monique

Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathon

Highly recommend. Very clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Rezs

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Fred

Business traveller
Liked: Property conditions & facilities
I stated this hotel many times over the last 20 years, both in its current ownership and previous. The property is always been well maintained, with friendly staff, and is extremely well located for the business I do when in Southern California I’ll be going to breakfast in the morning, and I always enjoy their breakfast because it’s handmade and fresh And plentiful.
Stayed 1 night in Feb 2024

6/10 Okay

Natalie

Horrible experience
No parking at all. We were directed to park in the fire lane. The 3 nights we were there, rooms weren’t cleaned once. Had to constantly get towels. Toilet was clogged when we walked in room and we had to go down and get plunger ourselves and fix toilet ourselves. Then bring plunger back down. Very few items left in hotel shop. Breakfast was awful. Was someone blaring loud music below are room at 2 am for an hour.
Stayed 3 nights in Feb 2024

2/10 Terrible

Teresa, San Diego

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall, my experience at the hotel was mixed. The property itself was nice and clean, and the check-in process was smooth and pleasant. However, I encountered significant issues with the parking situation that soured my stay. Upon returning to the hotel at 2:20 AM, I was dismayed to find no available parking. Cars were haphazardly parked in the red zone, posing a safety hazard and preventing safe exit from the property. Despite addressing the matter with the manager, Mr. Lundy, his response was dismissive and condescending. He indicated that the hotel policy allows a 24-hour grace period before addressing parking issues, leaving me frustrated and stranded. Seeking a solution, I contacted a nearby hotel for parking assistance. The process of driving there, obtaining a parking permit, and returning to the hotel in the cold, rainy early morning hours was inconvenient and disheartening. Upon my return, Mr. Lundy's disrespectful demeanor compounded the situation. His dismissive attitude towards safety concerns, coupled with security guards following us under false pretenses, created an unwelcome and uncomfortable environment. The lack of compassion and professionalism from the management, as well as the sense of threat and insecurity due to the parking and security issues, left a sour taste in my mouth. The response regarding the "24-hour notice" policy suggests an ongoing problem with parking management and raises concerns about the hotel's commitment to guest safety.
Stayed 1 night in Feb 2024

8/10 Good

Itza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

D-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Journi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Our key did not work!!! There was a night when we got there at midnight with our children and it took us about 20 tries before the key worked. It was noisy and when asked for towels and blankets it took hours to get it.
Stayed 2 nights in Feb 2024

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms are clean and cozy! Check in was great, what wasn’t pleasant is after an evening out, came back to no parking and was told to park at another hotel and this was a total inconvenience. The walls are so thin and we had a horrible sleep due to our neighbors arguing. Security took care of it promptly. Overall it was a pleasant stay despite the unfortunates.
Stayed 1 night in Feb 2024

2/10 Terrible

Omar

Stayed 1 night in Feb 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing around
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found ticks in our bed and felt uncomfortable the whole time we were there even when we switched rooms. Towels and blankets were dirty. Hotel would not even give us a refund. Definitely will not be coming back to this hotel.

8/10 Good

Mildred

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay with comfortable room and plenty of space for two people. The area is not like depicted by some regarding shady homeless. They keep to themselves and don't panhandle which we only saw a couple so we felt safe enough to get to the hotel late. The only complain is that the front desk didn't have quarters to do the laundry. The coin machine was also broken. We stayed for a week and needed to do laundry before heading home. The breakfast was fine better than continental. The room was clean!
Stayed 5 nights in Feb 2024