All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I would have given 5 stars, but there is construction going on outside (they're working to improve). The staff was very friendly and I found the room clean and nice. I would stay there again.
Craig
Stayed 1 night in Apr 2024
Response from sp on 26 Apr 2024
Dear Craig, Thank you for your feedback and sorry for Inconvenient.
8/10 Good
Phaedra
Travelled with family
21 Apr 2024
Liked: Amenities
Disliked: Property conditions & facilities
The room was clean and smelled clean. The front desk receptionist was nice but the lobby had an unwelcoming smell. I was nervous about the room on arrival and almost left but it turned out to be safe and quiet. They had a nice and simple continental breakfast, packaged pastries, bananas and coffee. To me that was perfect.
Phaedra
Stayed 1 night in Apr 2024
Response from sp on 22 Apr 2024
Dear Phaedra, Thank you so much for your review. We are delighted to hear that you had a positiveexperience with us at University Inn. We would like to apologize for inconvenient.
10/10 Excellent
Douglas
15 Apr 2024
Liked: Cleanliness, staff & service
The room was clean and the management was very nice. The current remodeling of the pool made for difficult parking, but that will be remedied upon completion.
Douglas
Stayed 2 nights in Apr 2024
Response from sp on 17 Apr 2024
Thank you so much for taking the time to post a review, Douglas, We are so happy to hear that you enjoyed your stay with us, and that our nice and clean room and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.
Dear Willis, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property wasn’t exactly to your liking. But we are remodling our property.
6/10 Okay
Caroline
Travelled with family
14 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Incredibly noisy heating/cooling unit in rooms.
Caroline
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Caroline, Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay.
For the price I paid , I could went to a better place. I have seen a better rooms at Motel 6
Manal
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Manal, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We're sorry to hear that you had a poor experience at our hotel.
Staff was excellent and kind. Room was clean, simple, comfortable bed and pillows.
Lisa
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Lisa, We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.
10/10 Excellent
kim and Tori
12 Apr 2024
Liked: Cleanliness, staff & service
kim and Tori
Stayed 1 night in Apr 2024
Response from sp on 14 Apr 2024
Dear Kim,Tori, We appreciate your feedback on the comfort of our accommodations. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments.
8/10 Good
Karl
8 Apr 2024
Disliked: Property conditions & facilities
Good price, lots of construction going on
Karl
Stayed 1 night in Apr 2024
Response from sp on 11 Apr 2024
Dear Karl, Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our service.
The room was clean. The grounds appeared to be under construction. Walking to the room was cumbersome. I was very upset that I was charged a $50 property fee. For what? No amenities at all and pool was under construction. Also I couldn’t get the card key to work and had to call the manager every time I wanted in the room.
Mary
Stayed 2 nights in Apr 2024
Response from sp on 11 Apr 2024
Dear Mary, Thank you for providing us with your valuable feedback. We’re disappointed to hear that our work wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.
Dear Philip, Thank you for your great review. At University Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with employe.
8/10 Good
Marc
Travelled with family
7 Apr 2024
Disliked: Property conditions & facilities
Can’t wait for the pool to be refinished
Marc
Stayed 2 nights in Apr 2024
Response from sp on 11 Apr 2024
Dear Marc, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at University Inn.
8/10 Good
Chalind
2 Apr 2024
Liked: Cleanliness
Chalind
Stayed 2 nights in Mar 2024
Response from sp on 3 Apr 2024
Dear Chalind, Thank you for providing feedback on your recent experience at University Inn. We take pride inproviding a clean and comfortable space for all of our guests.
10/10 Excellent
Maria
2 Apr 2024
Liked: Cleanliness, staff & service
Under construction
Maria
Stayed 1 night in Apr 2024
Response from sp on 2 Apr 2024
Dear Maria, Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal.
6/10 Okay
Yuk Wa
2 Apr 2024
Yuk Wa
Stayed 1 night in Mar 2024
Response from sp on 3 Apr 2024
Dear yuk Wa, Thank you for taking a moment to share your experience at University Inn. We’re proud to delivergreat value to our guests.
The property is in a state of disrepair - the pool is all torn up, my room had unfinished drywall, and the floors were uneven with planks buckling. Bedding from prior days' service from the property was parked in large carts outside my room window. If you need an average place to stay near CalPoly or the freeway, it's fine.
Daniel
Stayed 1 night in Mar 2024
Response from sp on 2 Apr 2024
Dear Daniel, We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. But we just trying to fix our property.
6/10 Okay
Candace
30 Mar 2024
Candace
Stayed 2 nights in Mar 2024
Response from Sp on 2 Apr 2024
Dear Candace, Thank you so much for taking the time to leave us feedback.
6/10 Okay
Ray
25 Mar 2024
Ray
Stayed 1 night in Mar 2024
Response from sp on 14 Apr 2024
Dear Ray, We're sorry to hear that you had a negative experience at our hotel and we apologize for falling short in this area.
Unfortunately this is a party hotel for college kids and there was loud partying all night. There was yelling, screaming, running until 5:30 am. Management got many complaints but weren’t very proactive about it.
Kim
Stayed 2 nights in Mar 2024
Response from sp on 20 Mar 2024
Dear Kim, Thank you for your feedback, your feedback is very important to us. Our sincere apologies, for the disturbance during your stay.
Dear Anita, Thank you for your feedback, I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms nice clean and comfortable.
It's good for the price but if they had milk with the coffee and some decaf coffee that would be great appreciated.
Angelina
Stayed 1 night in Jan 2024
Response from AP on 10 Jan 2024
Thank you for your review and we will look into providing these items.
10/10 Excellent
Stephen
6 Jan 2024
Stephen
Stayed 2 nights in Dec 2023
Response from AP on 28 Jan 2024
Thank you for your review, we are glad you enjoyed your stay.
10/10 Excellent
William
5 Jan 2024
William
Stayed 1 night in Jan 2024
Response from AP on 10 Jan 2024
Thank you for your review, we are glad you enjoyed your stay.
6/10 Okay
Verified traveller
Travelled with family
3 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
You get what you pay for
The room was cheap and the manager at check-in was great...that's about it. Stains on the sheets, uncomfortable pillows and beds. If ever back in the area, I wouldn't choose to stay here again.
Verified traveller
Stayed 1 night in Dec 2023
Response from AP on 10 Jan 2024
Thank you for your review. We apologize for this issue regarding the sheets and it has been brought up with our supplier and internally to ensure it does not happen again.
8/10 Good
Sanjeeva
Travelled with family
3 Jan 2024
Liked: Cleanliness, amenities
The beds and inside the room was clean, room bit noisy.
The property mentioned continental breakfast free, I would don’t deceive by this. They just had few items from Costco on the counter.
Sanjeeva
Stayed 1 night in Dec 2023
Response from AP on 7 Jan 2024
Thank you for your review. We apologize for the noise and yes the breakfast is a grab and go.
10/10 Excellent
Billy
31 Dec 2023
Billy
Stayed 1 night in Dec 2023
Response from Sp on 1 Jan 2024
Dear Billy, Thank you for your feedback and I'm glad that you enjoyed your stay.
8/10 Good
Mark
30 Dec 2023
Liked: Cleanliness, room comfort
Clean place to stay
The LED lighting is too stark. Not warm at all. Reminds me of Russia. It was clean.
Sheila was absolutely fantastic! She was so very helpful in every way. Rooms were clean and as shown in pictures. Love that this Inn is so close to all downtown San Luis so shopping, dining, nightlife is all easily walkable. Also very close the the university!
Emily
Stayed 2 nights in Dec 2023
Response from Sp on 21 Dec 2023
Dear Emily, Thanks so much for your feedback! It makes our day hearing about how much our customers love, and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again.
8/10 Good
Delmy
18 Dec 2023
Liked: Cleanliness
Delmy
Stayed 1 night in Dec 2023
Response from Sp on 21 Dec 2023
Dear Delmy, Thank you for your feedback and I'm glad that you enjoyed your stay.
Dear Charles, Thank you for your feedback and I'm glad that you enjoyed your stay.
8/10 Good
Keith
25 Nov 2023
Liked: Cleanliness, staff & service, amenities
I didn't like the fact that the parking lot asphalt was in such bad condition that I was tracking black dust everywhere in my room.
Keith
Stayed 3 nights in Nov 2023
Response from sp on 4 Dec 2023
Dear Keith, Thank you for your feedback. I understand your concerns about our rooms and parking lot, sorry for inconvenient. But we are going to start doing new paring lot pretty soon.