Lobby sitting area

Reviews of Quality Suites Downtown San Luis Obispo

3 out of 5
Quality Suites Downtown San Luis Obispo
1631 Monterey St, San Luis Obispo, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1005 reviews" "
Rating 8 - Good. 199 out of 1005 reviews" "
Rating 6 - Okay. 39 out of 1005 reviews" "
Rating 4 - Poor. 12 out of 1005 reviews" "
Rating 2 - Terrible. 8 out of 1005 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Room should have a mirror in front room. Sliding doors were hard to open and close.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was very clean and happy hour breakfast made it super easy to hang out and not constantly focus on outside food.
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel about 20 minute walk from train station and 10 minutes from downtown.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean room great breakfast
Stayed 1 night in May 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I love the complementary breakfast. The food is excellent.
Stayed 3 nights in May 2024
Response from HotelMgmt on 22 May 2024
Joshua, we loved starting your mornings off right with our complimentary breakfast here at the Quality Suites Downtown San Luis Obispo! Thank you for your kind words and four-star rating. We hope to see you again soon!

10/10 Excellent

Mildred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and location
Stayed 3 nights in May 2024
Response from HotelMgmt on 22 May 2024
It’s wonderful to know that you enjoyed your stay, Mildred! Thanks for highlighting our excellent accommodations and location. We can’t wait to welcome you back for another five-star experience soon!

10/10 Excellent

Shen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Friendly staff.
Stayed 2 nights in May 2024
Response from HotelMgmt on 22 May 2024
Shen, providing warm, welcoming service is always our pleasure, and we can’t wait to share your appreciation with our team! Please make plans to stay with us again soon at the Quality Suites Downtown San Luis Obispo.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Hotelmgmt on 21 May 2024
We're thrilled to hear you enjoyed your time with us, Roberto! We can't wait to welcome you back for another fantastic visit to the Quality Suites Downtown San Luis Obispo.

10/10 Excellent

Dobrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Loved the room. Soft bedding, supportive bed and pillows, great water pressure in the shower. Loved the complimentary happy hour and breakfast buffet!! Would stay here again if my child decides to attend Cal Poly.
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 20 May 2024
Dobrina, it's wonderful to hear that you had such a great stay and loved the room, bedding, and amenities. We're also glad you enjoyed the complimentary happy hour and took advantage of our delicious breakfast buffet. Hopefully, your plans will bring you back to visit us again soon!

10/10 Excellent

dawn, oceano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Hotelmgmt on 20 May 2024
We're so happy to hear you enjoyed your stay at the Quality Suites Downtown San Luis Obispo, Dawn. We look forward to seeing you again for another great visit!

10/10 Excellent

Michael, Northridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast cookd to your liking.
Stayed 2 nights in May 2024
Response from Hotelmgmt on 19 May 2024
Thank you for highlighting our complimentary breakfast, Michael! Providing a satisfying start to the day is what we aim for, and we’re glad we hit the mark for you. We hope you'll visit us again soon at the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really likes this location, the manager's reception every evening is great, the cantina and the made to order breakfast is wonderful. The room was clean and quiet, and the location is great. This is our go to place when heading to the central coast of CA.
Stayed 2 nights in May 2024
Response from Hotelmgmt on 19 May 2024
We're so pleased to hear that your family enjoys staying with us, Michael! Thank you for sharing your positive experiences with our manager's reception, fresh, hot breakfast, and the overall cleanliness and quiet of your room. It's always a pleasure to host you, and we eagerly anticipate your next visit to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Rita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Rita, your five-star rating truly brightens our day! Please revisit soon.

8/10 Good

Ray

Travelled with partner
Enjoyed the evening bbq and wine
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
It's great to hear that our complimentary daily beer & wine tasting reception left such a lasting impression, Ray! Thank you for choosing the Quality Suites Downtown San Luis Obispo. Please think of us when your plans bring you back to SLO!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleasantly surprised by the property! Our mini suite looked like it was freshly renovated. Beautiful shower, all white bedding, tv in the living room area and in bedroom. They offer happy hour with free wine and beer, bbq at the pool for $10, and everything is so clean!
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
What a joy to receive your terrific review of the Quality Suites Downtown San Luis Obispo, Danielle! We love knowing that our accommodations and amenities offered everything you hoped for and more. Our team will be elated by your top score, and we all hope your plans bring you back soon!

10/10 Excellent

Deborah van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly place
Stayed 3 nights in May 2024
Response from HotelMgmt on 16 May 2024
Our team truly enjoys caring for our guests, Deborah! It was a pleasure welcoming you to the Quality Suites Downtown San Luis Obispo. Please visit us again soon!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent pool, breakfast and free drinks for happy hour. Perfect location for walking to downtown SLO.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
We love seeing our guests explore the area, Allison! Thank you for sharing your wonderful comments about out fantastic amenities. Your excellent score made our day, and we hope you'll return soon to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Anupama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 12 May 2024
Your five-star rating truly brightens our day, Anupama! Please revisit soon.

10/10 Excellent

Erick, MIRAMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, the breakfast was very good, very family friendly
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Erick, we enjoyed welcoming you and your family to the Quality Suites Downtown San Luis Obispo! Thank you for your fantastic review. We hope you think of us when planning future adventures!

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from HotelMgmt on 14 May 2024
We're so glad you enjoyed staying with us at the Quality Suites Downtown San Luis Obispo, John! Thank ou for your excellent score. It would thrill us to welcome you back soon!

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for an interview and the awesome woman at the front desk put my luggage behind the counter for storage and even told me good luck and asked me how it went when i came back! Very friendly and great place to stay. Only thing i would add is maybe the opportunity to get or even pay for a late checkout to 2pm. 😊
Stayed 1 night in May 2024
Response from Hotelmgmt on 11 May 2024
Thank you for staying with us at the Quality Suites Downtown San Luis Obispo, Tara, and for your fantastic comments! Our team truly cares about our guests and we’re so glad it shows. Your feedback about the late checkout is helpful. We hope your interview went well and we hope it won’t be long before we’re welcoming you back!

10/10 Excellent

bret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in May 2024
Response from Hotelmgmt on 11 May 2024
Earning your five-star rating made our day, Bret! Thank you for allowing us to welcome you to the Quality Suites Downtown San Luis Obispo. Please visit us again soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and excellent hotel with an amazing happy hour and breakfast. We would definitely stay here again!
Stayed 2 nights in May 2024
Response from HotelMgmt on 8 May 2024
How wonderful to learn that we surpassed your expectations, Elizabeth! Thank you for choosing the Quality Suites Downtown San Luis Obispo for your recent visit. We hope your travels bring you back soon!

10/10 Excellent

Cristina, Lemoore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 May 2024
We love knowing that you felt safe and secure with us, Cristina, and that our serene environment pleased you! Thank you for your kind remarks and perfect score. It would be our pleasure to welcome you back soon to the Quality Suites Downtown San Luis Obispo!

8/10 Good

Michael, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfast and evening happy hour. Hotel rooms are a bit worn and need to be updated. There was an "old" smell to our room.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
Thank you for your review, Michael. We're glad to hear that you enjoyed the breakfast and evening happy hour at our hotel! However, we're sorry to learn about your experience with the condition of your room. We appreciate your feedback regarding the need for updates and the odor you noticed. This information is crucial for us as we work to improve our guest accommodations. We are committed to enhancing our rooms and will take your comments into serious consideration as we plan our updates. We hope to welcome you back in the future, offering a refreshed and more pleasant environment.

10/10 Excellent

Roel, Hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 30 Apr 2024
Thank you for the five-star rating, Roel! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Cheryl

Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 18 May 2024
Thank you, Cheryl, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Soojong, Seoul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality. I enjoyed the evening free beer.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
We’re so glad you were able to relax and enjoy a complimentary beverage with us at the Quality Suites Downtown San Luis Obispo, Soojong! Thank you for sharing your excellent review. We hope to welcome you back soon!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 28 Apr 2024
Thank you for taking a moment to leave us this five-star rating, Kathy. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wish I could have stayed longer here. very large room and extra comfortable bed. we arrive really late at night, 1:30am, but staff was welcoming and happy to receive us. Breakfast was great and really fresh.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Talia, we were so disappointed when you had to leave! Thank you for taking a moment to let us know how much you appreciated our caring team, comfortable amenities, and delicious breakfast. We hope you’ll make plans to visit us again soon at the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was perfect. Clean, comfortable and quiet. Staff was very helpful. I'd stay there again.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 25 Apr 2024
At the Quality Suites Downtown San Luis Obispo, we care about even the smallest detail, and your glowing review made our day, Sandi! Thank you for rating us five stars. Our team is already looking forward to welcoming you back for another relaxing getaway!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Cute hotel. Lots of furniture and improvements going on we had to work around, otherwise it would have been fives across the board.
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 23 Apr 2024
Jason, thank you for staying with us at the Quality Suites Downtown San Luis Obispo! We're glad you had a great experience, and we appreciate your patience regarding areas undergoing improvements. When your travels bring you back our way, we look forward to winning you over completely!

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms. Great stay.
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 21 Apr 2024
Francis, we're so glad you enjoyed the comfort of our freshly updated accommodations! Thank you for the positive feedback. We look forward to hosting you again at the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and comfortable
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Earning your top rating made our day, Helen! Thank you for choosing the Quality Suites Downtown San Luis Obispo for your recent visit. We'd love the chance to welcome you back soon!

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious for my family. Staff was friendly. Perfect spot to downtown San Luis Obispo.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Teri, we love knowing that you and your family were able to stretch out and relax during your stay with us at the Quality Suites Downtown San Luis Obispo! Thank you for rating us so highly. Please return soon!

10/10 Excellent

Harold, Fresno

Resort-like property, good amenities and extras, like bbq nightly by the pool. Nicely redone rooms, were able to check in more than two hours early. Great location, close to everything, 3 minutes from Cal Poly Arts Center, where we were going to a concert.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Harold, we're happy to hear that you found so many things to love about your recent stay with us at the Quality Suites Downtown San Luis Obispo! Thank you for including us in your adventures, and for your perfect score. We hope you'll return soon for another memorable SLO getaway!

10/10 Excellent

Sheila, ESCONDIDO

Travelled with partner
Liked: Amenities
Great location, huge room, includes refrigerator Bed extremely comfortable. Breakfast is delicious. Definitely a do over!!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Your incredible praise for our ideal location, spacious accommodations filled with the comforts of home, and delicious dining options is much appreciated, Sheila. Knowing you will return is the highest compliment. We hope to welcome you back soon here at Quality Suites Downtown San Luis Obispo.

10/10 Excellent

Shashikanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pool, included breakfast had both continental and freshly made options and staff were very friendly and helpful and very close to downtown SLI!! Overall, a beautiful experience!! A hidden gem!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Shashikanth, at the Quality Suites Downtown San Luis Obispo, we aim to surpass expectations and your perfect score means the world to us! Thank you for taking a moment to comment on our lovely property, delicious breakfast, and unbeatable location. Our team will appreciate your kind remarks. We're glad you found us and we hope you'll return soon!

6/10 Okay

Megan

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We liked the walkability to downtown SLO from this hotel…but overall the rooms are very tired and felt too used/lived in. I made a mental note to only book at established hotel chains moving forward. I need a renovated room.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 8 Apr 2024
It's great to know that our convenient location came in handy, Megan! We regret, however, that our accommodations fell short of expectations. We appreciate your feedback and hope to have a second opportunity to change your impression of us in the future.

8/10 Good

Judith A, Menlo Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very lovely inn.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 28 Mar 2024
Your kind words made our day, Judith! It was a pleasure to welcome you to the Quality Suites Downtown San Luis Obispo. Please make plans to relax with us again soon!

10/10 Excellent

Kirsten

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Kirsten, it was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 Excellent

sarah

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Sarah, we are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many, many times and it is so comfortable, cozy, friendly and reasonable. Breakfasts are to die for and the evening free drinks and th available BBQ food are great for evenings when I don't want to go out. There are multiple seating areas and gardens and a pool. The rooms are being totally remodeled but I always loved the suites with a separate living room and bedroom area. Lobby is great for doing busness.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Elaine, it's always a pleasure to see you come through our doors! Thank you for taking a few moments to let us and your fellow travelers know how much you appreciate our thoughtful amenities, relaxing accommodations, and helpful value. We are grateful for your perfect rating, and we are already looking forward to your next visit to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Jody, Newbury Park

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time we've stayed here, and we will continue to stay here. Love the accommodations, the happy hour, BBQ, the breakfast, the fire pits, pool everything. We feel very comfortable there and relaxed. Keep up the good work!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
We love it when guests become like family, Jody! Thank you for sharing your fantastic review and perfect score for the Quality Suites Downtown San Luis Obispo. Being your home away from home in SLO means the world to us, and we're already looking forward to your next stay!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, well equipped kitchen, exceljent breakfast, close to diwntown, free parking.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
We're so glad you chose to stay with us at the Quality Suites Downtown San Luis Obispo, Andrew! Thanks for letting us know that our spacious, well-appointed accommodations, delicious breakfast, and terrific amenities enhanced your experience. Your top score made our day and we hope your plans bring you back soon!

8/10 Good

Glenaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 17 Mar 2024
Thank you for visiting, Glenaldo! We are grateful for your star-rating, please come back soon.

2/10 Terrible

REBECA, Las Vegas

Travelled with family
Disliked: Amenities, property conditions & facilities
I was not able to sleep due to the noise as the hotel is old and has no insulation on walls or windows. I was on the street side and all night I could hear the cars going. How clean it was? Average. Their breakfast ends at 9:30am which is when most people get up when vacationing. They overprice the stay for what they offer.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for, Rebeca, and we wish we could have connected with you personally about your concerns. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Please allow us another chance to improve your opinion of us.

4/10 Poor

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a regular guest of this hotel, I can tell somethings have changed. 1. Evening menu is the same. However, there was only one person attending and no mayo for a sandwich, after asking several times for it, I didn't get it, short staffed. 2. The rooms are being improved, they changed to a tiny table as a work station. Can't fit a laptop and note pad. 3. Thankfully I didn't see changes in the breakfast area. Will try one more time or will find another place to stay.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
While we always hope to provide all of our visitors with exceptional hospitality, Patricia, we take special pride in caring for our regular guests and we're deeply disappointed to learn that your recent experience fell short of what you've come to expect from us. Our team will review your comments to see where extra attention may be needed. We look forward to another chance to restore your trust in us.

8/10 Good

Jay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Free happy hour beverage. Responsive and polite staff. Room (suite) we stayed in was spacious, comfortable, but felt like it needed an update. Hvac unit in our room was noisy when it came on.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
How wonderful to know that our hot, delicious breakfast started your day off right, Jay, and that you were able to relax in the evening with our complimentary daily beer & wine-tasting reception! We appreciate your feedback about the room. Please think of us at the Quality Suites Downtown San Luis Obispo when your travels bring you back to the area!

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean, well maintained, beautiful! I enjoyed sitting by the pool, soaking up the beautiful sunshine! After Housekeeping did their work, pushing carts from one location to another, vacuuming, etc it was quiet.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 6 Mar 2024
At the Quality Suites Downtown San Luis Obispo, we're committed to cleanliness and we're so glad you noticed! Thanks for letting us know how much you enjoyed relaxing by our pool. We hope it won't be long before we're welcoming you back for another memorable getaway!