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Although this was a nice hotel. There was a lot of noise coming from the street. Ask for a room towards the back of hotel or you might not be able to sleep.
Overall, we had a very pleasant stay. Everyone was super helpful, our room was cleaned daily, we had an amazing view and it was pretty quiet aside from a few barks here and there. We definitely book this property again!
Felicia
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Felicia,We're glad you had a great stay with us. We hope to see you back soon!
10/10 Excellent
Bart
Travelled with family, Travelled with partner
26 May 2024
This place is amazing! The location is perfect, right by a stunning beach, and the pool area is a blast. The drinks keep coming, and they're reasonably priced.
To miejsce jest niesamowite! Lokalizacja jest idealna, tuż przy pięknej plaży, a strefa basenowa to świetna zabawa. Napoje leją się strumieniami i są w rozsądnych cenach.
Bart
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 27 May 2024
Greetings Bart,Thank you for your excellent review. We hope to see you back soon!
Staff not helpful, hidden fee’s, wouldn’t recommend
William
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 21 May 2024
Thank you so much for your review regarding your experience. We are deeply sorry we fell below your expectations, and we will make sure that your feedback will be reviewed and be forwarded to the appropriate departments. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.
Excellent hotel. Clean, comfortable rooms. Many fast food restaurants and dining options around the area. It is safe and relatively quiet, with the exception of planes departing and arriving at the nearby airport. Paid private parking lot is right across the street. Hotel offered everything we could need.
Alicia D
Stayed 3 nights in May 2024
Response from The Royal Sonesta San Juan on 13 May 2024
Greetings Alicia,Thank you for your excellent review and feedback. We hope to see you back again soon!
Our stay at the Royal Sonesta was a good experience. The only thing that was a bummer was that our bathroom had a small leak in the ceiling. Other than that, the stay and all the amenities were great, right on the beach.
Wendy
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
Thank you for your feedback. We are glad you enjoyed your stay and we will be addressing the leak issue.
6/10 Okay
Julian
7 May 2024
Liked: Cleanliness, staff & service
Julian
Stayed 4 nights in May 2024
Response from The Royal Sonesta San Juan on 8 May 2024
The staff here is awesome. The package with breakfast and cocktails is a plus. The pool and beach access is convenient and the privacy of the beach was also great. Definitely recommend.
Nadiyra
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 7 May 2024
Greetings Nadiyra,Thank you for your excellent review. We hope to see you back soon!
The property is beautiful and clean. Very close to the beach which was great for others in my party. I liked the hot tub and spent most of my time there.
It would have been great if there were self-laundry services, if not on the resort then nearby.
We took advantage of the most fascinating and unfortunately dirty excursions on offer.
There were some staff that were very helpful and kind and a few that were indifferent and couldn't be bothered.
The food was very good and we went exploring and had a great meal at a restaurant not far from the hotel.
It would be helpful if the amenities could be listed and where to find them.
Didn't like having a room on the ground floor with people passing by and the ability to see in your room. We asked to change rooms and were told it could be done the next day. When the next day arrived, no one knew anything about the request. I originally requested a balcony room but not sure my definition and their idea of balcony meant the same.
The resort is in a good location. We used Uber services which was great so didn't need to think about parking.
The hotel sent a cute birthday cake for my daughter's birthday which was a very thoughtful gesture.
Shonda D
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 5 May 2024
Greetings Shonda,Thank you for your excellent review and feedback! Happy belated birthday to your daughter! I hope she enjoyed the birthday cake.
Had a relaxing 4-night stay. Quiet at night so we could recharge on sleep, pool area had a great vibe, and the beach was perfectly groomed and gorgeous. Would definitely come back!
Sebastian
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Sebastian,Thank you for your excellent review. We hope to see you back soon!
The Royal Sonesta is a beautiful resort right on the beach! The rooms are nice, the beds so comfortable but most of all, the customer service was awesome! They take good care of the vacationers! Love the place and will be back!
Chris
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Chris,Thank you for your excellent review. We hope to see you back soon!
10/10 Excellent
Sharel
1 May 2024
Sharel
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 May 2024
Response from The Royal Sonesta San Juan on 1 May 2024
Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta San Juan. We deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta San Juan.
10/10 Excellent
Anthony R
Travelled with partner
29 Apr 2024
Staff is amazing!! Food on site is great and the property and room were clean and well kept. Well be back again.
Anthony R
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings Anthony,Thank you for your excellent review. We hope to see you back soon!