3 outdoor pools, pool loungers
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Reviews of Hyatt Regency Grand Reserve Puerto Rico

4 out of 5
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd. Highway 955-I, Río Grande

Reviews

8.6

Excellent

Rating 10 - Excellent. 853 out of 1463 reviews" "
Rating 8 - Good. 310 out of 1463 reviews" "
Rating 6 - Okay. 149 out of 1463 reviews" "
Rating 4 - Poor. 75 out of 1463 reviews" "
Rating 2 - Terrible. 76 out of 1463 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Los

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an Eden in the midst of Paradise
Stayed 4 nights in May 2024

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff were very friendly overall a good experience. Beautiful property
Stayed 5 nights in May 2024

6/10 Okay

David

Travelled with partner
Disliked: Staff & service
The property is expensive already don’t have all inclusive they charge you gratuity for everything you they didn’t have shower gel in the room we complaint and still didn’t get none we order food at the pool they mess up the order three times not enough activity on resorts to keep you busy plus they need to play more music then just Spanish music the sink was stopped up we complain about that nobody never came to fix it they need more food option cause everyone don’t eat pork
Stayed 5 nights in May 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful, well-maintained resort with a variety of amenities. Love that they have a market to order sandwiches 24/7.
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet and peaceful resort. The food options were great and the pool was never over crowded. I had a great time and would recommend it for a peaceful couples vacation.
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort!!!
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

lanny mack, cocoa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in May 2024

10/10 Excellent

Natasha Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and spoke many languages to accommodate guest. That was cool the Trolly transportation around the resort was a plus! Food was amazing with many options! Great service delivery to anywhere on the resort!!!
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is dirty and rocky. Property staff is rude and not willing to help. Property is overpriced and over rated. Will never go back.
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

2/10 Terrible

Anallely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and all staff was very nice , pools were clean drinks were good . I would go back !
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 24 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Scolastica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay.. will definitely stay there next time I’m in PR
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 23 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Jahmaal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing. Staff and all
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 23 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

6/10 Okay

Jessica

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 22 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Arleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent!!! Best experience ever!!! I went for a wedding, everything from checkin, service at restaurant cleanliness, etc was excellent, great experience!
Stayed 2 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 22 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Vera Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely nothing negative to say. Wonderful stay and highly recommended.
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 22 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a wonderful stay and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place off the water definitely visit again
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 22 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

Donna

Travelled with partner
Disliked: Staff & service, amenities
So sad to have to be negative but if we can save anyone else from spending the money on a well deserved vacation, this hotel is simply not worth it. Puerto Rico is amazing!! Just cannot recommend this Hyatt. Service: extremely inconsistent. Thankfully there were a few outstanding employees but unfortunately, that staff was very far and few. Slow is an understatement, inattentive was the daily norm. Trying to figure out where and when you can eat/drink required its own map and changed on a whim. They might be open and close when stated but most likely not. Hospitality was simply not the goal here. Very few smiling faces, had to learn about the options from fellow guests. The staffing genuinely made no sense. During the busiest times, there is one person checking people in/out, one bartender on the busiest bars, a resort of this caliber should not make you feel so disregarded. Our first morning of our long awaited vacation started with housekeeping knocking and then calling multiple times at 9 am. We wake up very early every day of our work lives so with the beautiful hot sun, vacation mode on the brain, the expectation to be out of your room by 9 am is ridiculous. Beach: you can lay out on the dirt/sand but if you want to swim in an ocean, get up early for the few spots that allow a chest level ocean experience. The rest is rock and seaweed filled. Simply does not resemble a resort beach experience.
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 23 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service, including additional staff training.We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Alejandra Tais Rivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and the staff were absolutely amazing.
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 17 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They where rude they tried to charge me an extra 1000$ for breakfast after we had already paid for that in the resort fee so when I closed my tab out at the hotel the day I was leaving they opened back up When I left and was charging away on my card I would never stay here again
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 17 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

4/10 Poor

Dweep

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Mediocre property with subpar food and amenities. Very overpriced
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 15 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments regarding the food and hotel amenities with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Lauren

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 16 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort.
Stayed 2 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 15 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Love love
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Rasheen Denise

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing,!only thing is it was away from everything. Taking taxis was expensive to get into town but the relaxation and beauty of the resort was top notch. The staff was the best I ever encountered!
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view , wonderful service every employee in there really attended to your needs . Great attitude.
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N-a
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

David Randolph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and easily located from airport within 30min drive!!
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Dominique

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was amazing. Some of the stuff was a bit rude (mostly in the market) but my experience was great and I’d likely stay again.
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation. and were able to experience the hospitality of our great team.I have shared your comments with The Market manager to discuss with the staff and provide service retraining.We look forward to have you with us in the near future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 14 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kylie S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with large, clean pool area. Access to the beach. Dining options were good- definitely go for the breakfast buffet, or the market for a coffee and small snack. Staff were very friendly and accommodating.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 11 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Lamesha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was beautiful & very huge it exceeded my expectations
Stayed 3 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 9 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that we exceeded your expectations during your vacation and you were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 9 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Bailey

Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 9 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

4/10 Poor

Wendy Anne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was never cleaned in 4 days. Luggage was left at bellhop for over 4 hours. Desk staff were nice, but very little knowledge
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 11 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We have shared your comments with our Executive Housekeeper and Bell Captain. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 7 nights in Feb 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 7 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

PISCES ELAINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Resort
Stayed 4 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 7 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you loved our resort and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

migiwa

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
the location is spectacular the the staff, though they are competent, was not overly helpful for a hotel of this caliber. Also the entire hotel has slick marble floors, both in the rooms as well as the outdoor areas which were insanely slippery. We ended up laying towels all over the floors in our room and bathrooms. There are signage that say it's slippery but they need to fix the problem, not just put up signs telling you it's slippery.
Stayed 2 nights in May 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 7 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.Thank you for your observation regarding our marble floors. This information has been forwarded to our Director of Facilities.We look forward to have you with us in the near future.

10/10 Excellent

Jane

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 25 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Jeannette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great property. The landscaping is stunning. The floors in the room we’re dirty.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 7 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We will forward your comments regarding the cleanliness of your room to out Housekeeping team.We look forward to have you with us in the near future.

10/10 Excellent

MARIO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 4 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is gorgeous and the beach was right next to it!! ! We loved that there were people of ages!! I understand the need for the golf carts but they took up way too much of the sidewalk and drive way to fast, especially around corners.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 4 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you enjoyed your vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Noreen

Stayed 1 night in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 23 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Asante

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 2 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Maribel

Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 22 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Zoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing experience
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 1 May 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a relaxing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel on a beautiful beach. Easy 30 min drive to San Juan. Everyone was very nice & welcoming. Only issue we encountered was some dirty sheets but the staff took care of the issue & gave us fresh sheets. I would recommend bringing mosquito repellent especially if you plan to hang out by the beach early morning or in the evening.
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 30 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Grand Reserve Puerto Rico on 30 Apr 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.