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Reviews of Hotel Alkazar

3.5 out of 5
Hotel Alkazar
Laprida 82-este, San Juan, San Juan

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 97 reviews" "
Rating 8 - Good. 40 out of 97 reviews" "
Rating 6 - Okay. 21 out of 97 reviews" "
Rating 4 - Poor. 6 out of 97 reviews" "
Rating 2 - Terrible. 5 out of 97 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anibal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, I will book this hotel again next year
Stayed 8 nights in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from AB on 19 Jun 2019
Hola! comentanos cual fue tu experiencia para poder ayudarnos a mejorar el servicio! Saludos!

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
They need a better restaurant. No me dejaron comer en las sillas a la orilla de la calle y que tenía que pedirle permiso al gerente para comer ahí. Las reglas del hotel no dejan esa parte de manera explícita
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Rolando, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Found cockroaches in both our rooms, my daughter got a tic. Bed blankets were dirty. Carpets are dirty and worn down. Pictures of the hotel are not a true depiction of the place as it stands.
Stayed 3 nights in Aug 2018

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Hotel was very comfortable.
Stayed 1 night in May 2018

2/10 Terrible

michael, vancouver

Disliked: Staff & service, property conditions & facilities
Long past it’s prime
Check in took 1/2hr and only after I started getting upset at the waste of time.
Stayed 1 night in Mar 2018

6/10 Okay

Robert, Buenis Aires

Disliked: Property conditions & facilities
Location is the major benefit of thus property
Facilities are basic if not a little dated. Continental breakfast included and I would rate the quality and selection as fair. Location in centre of San Juan is the major positive feature of the Alkazar Hotel. Despite the tepid review I would probably stay at this hotel again.
Stayed 3 nights in Feb 2018

10/10 Excellent

Durcan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent and the staff very helpful, though they had no record of our reservation on arrival, they looked after us very well, and where able to sort the problem out! So was this the fault of hotels.com?

6/10 Okay

Mario, Toronto, Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect location, needs improvement
We stayed at Alkazar for three nights. The hotel is in a great location, one block from Plaza 25 de Mayo and the pedestrian streets of downtown San Juan. Lots of shops and restaurants in the area. The building, in general, is very nice. The lobby is spacious and clean. Check-in and out was a breeze. Breakfast (included in the rate) was good, with croissants, toasts, ham and cheese, fruits, cereal, coffee, tea and juices. We saw scrambled eggs only one day. The rest of the hotel is dated and needs updating. Carpets are old and musty. Elevators (two) are old and slow and some buttons seem to be inoperative. The third floor has a large conference room which seemed to closed. So was the restaurant in the third floor. In summary, it is a clean 3 star hotel, in a great location and in line with the rate. With some investment, it could be 5 star. Parking is not included (we paid 150 pesos per night, about 8 dollars) and is in the basement. There is no ramp to drive down so cars are lowered and lifted in an elevator by hotel staff, equivalent to valet parking).
Stayed 3 nights in Jan 2018

2/10 Terrible

linda, hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated, dirty, non existent customer service
Old, dirty, outdated, they should close this place and remodel or demolish
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Luis

Stayed 1 night in Dec 2022

8/10 Good

andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo correcto
Stayed 2 nights in Nov 2022

4/10 Poor

Carlos

Liked: Cleanliness, room comfort
Disliked: Staff & service
NO VUELVO MÁS A HOTEL ALKAZAR
Problemas con el ESTACIONAMIENTO. Es PAGO además en una oportunidad anterior "disminuyó el combustible del auto". En esta oportunidad recibí mal trato de una persona que estaba en recepción y tuve que estacional el auto fuera del Hotel para evitar sorpresivos daños al auto o falta de combustible
Stayed 1 night in Nov 2022

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En familia
Muy bueno, el personal es maravilloso y muy amable
Stayed 1 night in Nov 2022

4/10 Poor

Silvia

Stayed 1 night in Nov 2022

8/10 Good

Ricardo

Stayed 1 night in Oct 2022

10/10 Excellent

odone

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Buena en general
En general ,cómodo ,muy buena la atención de su personal ,mala su calefacción ,pasamos frío ,y para ser una suite faltaría al menos elementos como para hacer un café ,calentar agua etc
Stayed 2 nights in May 2021

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

TOMAS

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

María Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

mariela F

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
el hotel esta en el centro y esta bien.Solo me gustaria que esten mas actualizados en el turismo.
Stayed 2 nights in Mar 2021

8/10 Good

Marcela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Carlos Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
La habitación, amplia. Atención y limpieza. Ubicación, perfecta
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable.
En general estuvo bien. El desayuno bastante bàsico, poca variedad de panes y nada de pastelerìa. Faltaba una hora para terminar el horario de desayuno y no habìan tortitas ni facturas.El personal muy amable. Las habitaciones muy còmodas. Instalaciones bien mantenidas.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Lo positivo: Buena ubicación, céntrica, al alcance de importante lugares de la ciudad de Salta y personal agradable. Lo negativo: Pésima conectividad internet en habitación, lo poco que hay de wifi mas directo está en el lobby. Para mi caso que he viajado por placer y trabajo, me resultó malísima. La habitación es super sencilla, le falta mucha mas tecnología y comodidad (TV muy pequeña, wifi impresentable, sistema de cierre de puerta con llave únicamente-antigua, baja iluminación, algunas paredes con humedad, sin nevera/frigobar, entre otras cosas)
Stayed 4 nights in Nov 2019

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy agradable
Se debe pagar aparte el estacionamiento y el internet se cae a ratos
Stayed 3 nights in Oct 2019

8/10 Good

Juan Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion y accesibilidad
Muy buena atencion Limpieza, buen desayuno No tiene servicio de buffet fuera del desayuno Accesible para uso silla de ruedas
Stayed 1 night in Sep 2019

8/10 Good

JUAN AGUSTIN

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

valeria

Business traveller, Travelled with group
Liked: Cleanliness
La relacion lugar- limpieza- precio es excelente. Lo malo: la iluminacion ponbre en las habitaciones y baño y en sector desayunador. La recepcionista muy malhumorada. Poco preparada.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

CarlosRoberto

Disliked: Staff & service, property conditions & facilities
Le sacaron combustible al auto
Encontré desmejorado el Hotel. El Café estaba cerrado permanente. Dejé el auto para que lo guardaran en la cochera y al recibirlo el día siguiente le FALTABA COMBUSTIBLE ( le sacaron entre 10 a 15 litros)
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Tuvimos una muy mala experiencia al ser recibidas por la recepcionista
Stayed 1 night in Jun 2019
Response from AB on 19 Jun 2019
Que sucedió con la recepcionista, me podrían brindar su número de reserva para realizar un seguimiento del caso?

6/10 Okay

Morten

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Kunne ikke kontrollere temperatur på rommet så det var veldig varmt hele tiden. Vanskelig å sove på grunn av dårlig luft.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Para destacar la ubicacion, cerca de todo y ademas la atencion de cada personal, excelente.
Stayed 3 nights in Feb 2019

8/10 Good

JOSE ALEJANDRO

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel muy bien ubicado, con habitaciones amplias y cómodas. El estacionamiento para vehículos lo cobran por aparte y el desayuno es medio pobre. En general es bueno.
Stayed 2 nights in Feb 2019

8/10 Good

emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo bien, lastima que no tiene resto y los domingo esta todo cerrado para comer por todos lados
Stayed 1 night in Feb 2019

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como en casa !!
Lo elijo por lo cómodo que es , siempre me alojo en este hotel !!!
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
El personal muy amable. El hotel esta bien ubicado pero es viejo, para una cama matrimonial juntaron dos camas individuales, los pisos sucios, y ojo el estacionamiento aunque pertenece al hotel te lo cobran aparte.
Stayed 7 nights in Dec 2018

4/10 Poor

Juan Luis, Argentina

No recomendable
No recomendable, instalaciones viejas y sin mantenimiento. TE COBRAN EL IVA por el alojamiento y no te informan al hacer el checkin. NO RECOMENDABLE
Stayed 3 nights in Dec 2018