Beach/ocean view
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Reviews of Condado Vanderbilt Hotel

5 out of 5
Condado Vanderbilt Hotel
1055 Ashford Avenue, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 991 out of 1418 reviews" "
Rating 8 - Good. 206 out of 1418 reviews" "
Rating 6 - Okay. 122 out of 1418 reviews" "
Rating 4 - Poor. 50 out of 1418 reviews" "
Rating 2 - Terrible. 49 out of 1418 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such an amazing property. The staff is exceptional, The rooms are comfortable, and the views are amazing. The pool area is fun. and the staff is very attentive highly recommended and I will be back
Stayed 3 nights in May 2024

10/10 Excellent

Terry James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful for the beach access and views, but also for the proximity to many businesses and restaurants.
Stayed 7 nights in May 2024

8/10 Good

Jose Manuel

Travelled with partner
Liked: Staff & service, amenities
Excellent staff service. Staff was professional, proactive, and amicable. Excellent view from property. The rooms can use upgrades, specifically, the bathrooms. Tiles appear dirty and I do not believe it to be staff negligence. The property is old and it is noticeable in the shower and faucets.
Stayed 6 nights in May 2024

10/10 Excellent

Brigid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the beach. It was awesome!!
Stayed 5 nights in May 2024

10/10 Excellent

Carmen R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is beautiful, elegant and in a great location. Their customer service it's outstanding with super friendly staff. This Hotel will definitely be my home when visiting my Enchanted Island. Puerto Rico La Isla Del Encanto
Stayed 3 nights in May 2024

10/10 Excellent

Cuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the hotel was nice. The staff was was courteous and friendly. Very helpful. The pool was nice with great concierge service. Area has nice restaurants and a great place called Barista Squared with great coffee and breakfast sandwiches. Overall, the hotel was a great experience.
Stayed 6 nights in May 2024

10/10 Excellent

Camillia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival , staff greeted us with complimentary champagne and beverages . Lovely , luxurious and beautiful large hotel . Notified Denisse about the birthday celebration . She and staff went above and beyond to make this occasion SPECIAL. Room service brought gourmet dessert , balloons , and a card . The lovely beach area and pools were picturesque. Full gym and spa . Room was the perfect size , bathroom modern and shower pressure excellent . Room cleaned frequently during outings , robes provided during stay and relaxing king size bed . Choosing to stay at this hotel is a no-brainer . Didn’t disappoint, worth every penny . Thank you !!
Stayed 2 nights in May 2024

10/10 Excellent

ALMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the people, the food and the area. Rooms were clean
Stayed 4 nights in May 2024

8/10 Good

Marisol, Jersey city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is the most attractive compared to others in the surrounding area. The hospitality is wonderful. Everyone speaks both English and Spanish. I recommend staying on the east side of the property if you want a view of the rest of Condado. We stayed in the west tower and the pool was a bit noisy at night. The beds were comfortable. My only question was why they didn’t clean the room everyday. I’m not sure if hotel policy is to call for cleaning service. The amenities are beautiful with an easy walk to the beach. The concierge, front desk, pool attendants and beach attendants were all very gracious and welcoming. I would highly recommend anyone visiting Condado to choose this hotel. The others: stellaris and concha etc. are in need of renovations.
Stayed 4 nights in May 2024

10/10 Excellent

Vida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.
Stayed 3 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Meg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at it's finest. Fabulous service, clean and beautiful hotel!
Stayed 6 nights in May 2024

6/10 Okay

Modesto

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We selected the commodore ocean view and weren’t really impress with housekeeping and amenities. Lots of dust in the room and the couch had stains. For $900 a night I would expect more.
Stayed 2 nights in May 2024

10/10 Excellent

JoAnne

Travelled with family
Liked: Property conditions & facilities
The staff was wonderful. From the time we checked in until checkout you were treated like royalty!
Stayed 4 nights in May 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! The views were incredible. Down side is the AC. Didn’t sleep well because it was to hot. The upstairs room you can hear them moving the chairs around all night.
Stayed 1 night in May 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness
The property was very historic but we had room issues and the initial room we were given was not what we paid for. The Manager on duty finally had to upgrade us to a suite to get us the right view that we booked but after 12 hours of traveling from CA it was exhausting arguing to end up where we should have been given as soon as they knew they didn’t have my room type available.
Stayed 2 nights in May 2024

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Kurt, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the infinity pool. Love the fitness center. Disappointed with Tacos & Tequila. My taco was dry and the lime slices were dry--not a drop of juiice came out of all three of them. I got the Chichen first on the list. Been before and was better. Room cleanup missed and called at 6 p.m. and they sent someone to service and much appreciated. Missed my room snack two days. Still won't keep us from coming back.
Stayed 5 nights in May 2024

10/10 Excellent

luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again, my wife and i loved it
Stayed 5 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Rachael

Stayed 1 night in May 2024

10/10 Excellent

Crismery

Stayed 6 nights in Jan 2024

10/10 Excellent

Lauren

Stayed 2 nights in Mar 2024

10/10 Excellent

EVELYN

Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle, Waterford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building. Staff was warm and friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Kari, Germantown

Stayed 3 nights in Apr 2024

10/10 Excellent

Nasser

Liked: Amenities
The hotel is beautiful and staff are so amazing. The only issue I had was the bathroom for ocean view room is very small. Also, ocean view room has a small window and on the side of the room.
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but very expensive.
Stayed 5 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 5 nights in Apr 2024

10/10 Excellent

AJAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class 5 star hotel, beautiful views from the bar, onsite restaurants and pools. Great rooms as well. Highly recommended.
Stayed 5 nights in Apr 2024

8/10 Good

Diana, East haven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel staff were nice and concierge was super helpful. I would say the facilities were a little worn. Phone and closet were dusty in room, shower leaked outside area. However these are minor.
Stayed 4 nights in Apr 2024

6/10 Okay

Brayanth

Travelled with partner
Pool was closed a few days
Stayed 8 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant and relaxing stay at the Condado Vanderbilt. The hotel staff was very professional and helpful and the location on the beach is just perfect. We will be back:)
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at an awesome property
Stayed 3 nights in Mar 2024

6/10 Okay

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the staff was nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My ocean view room had a great balcony. I enjoyed the multiple pools! It's a little pricey given what you get and the food and drinks on the resort are crazy expensive. As long as you know that going in, it's a great stay!
Stayed 3 nights in Apr 2024

6/10 Okay

Ira

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet ran for several days before being fixed on the second attempt. The Ola Cafe was not good. I had to send back pancakes that were inedible. I tried a pick up order and they got it wrong, which required me to have to return and wait a second time for it. It’s a shame because it overlooked the ocean. The staff were incredibly pleasant and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephen Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is wonderful at the Condado Vanderbilt
Stayed 4 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was amazing. Bellboys superb. A few issues with room, ie lock stopped working locked us out, house keeping missed us two days and phone was to be repaired cause it kept flashing. Never happened. Not the kind of room We thought we’d get. Resort fee a bit high.
Stayed 5 nights in Apr 2024

10/10 Excellent

nilloofar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with incredible staff. Highly recommend.
Stayed 6 nights in Apr 2024

10/10 Excellent

Colleen, Oak Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Property, pools, restaurants
Stayed 4 nights in Mar 2024

2/10 Terrible

Chelsea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Guest services prefers the guests that are there for events. There are extra charges after you prepay for accommodations. If you open the windows, everything in the room will be wet. You have to ask for everything that is supposed to be included in your stay. There is no early check in. There are no airport shuttles. Overpriced food and property. The area is nice but the hotel is not worth paying for. Choose better and book directly so you can resolve issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren N, union

Travelled with family
Liked: Amenities
The property was great. The service was excellent. Our room service concierge Francisco was amazing and Gian from tour service concierge was amazing too. He was so nice and helpful.
Stayed 4 nights in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
1) Bathroom glass door was not functioning properly to the toilet area. Top of the door was interfered with the fixed portion of the glass. A technician must look into it and fix it. 2) Toilet was not flushing properly some of the times. It needs new flapper, chain and flush handle. 3) The list said that snack/ chocolate will be replenished every day and mentioned to enjoy them. However, most of the days chocolate was not provided and when asked, they said that they did not have it in their cart. 4) I was surprised with resort fees charged every day and they were not same all the days. The fees were too high for the services we have received.
Stayed 6 nights in Apr 2024