Outdoor pool, pool loungers
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Reviews of KC Hotel San José

4 out of 5
KC Hotel San José
100m W, 100m S from La Contraloría, de la República, Calle Morenos, San José, San Jose

Reviews

8.2

Very good

Rating 10 - Excellent. 228 out of 635 reviews" "
Rating 8 - Good. 256 out of 635 reviews" "
Rating 6 - Okay. 103 out of 635 reviews" "
Rating 4 - Poor. 31 out of 635 reviews" "
Rating 2 - Terrible. 17 out of 635 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Levon

Travelled with group
Disliked: Staff & service
Very Limited Breakfast, Rooms are small and beds that mentioned as queen are actually twin.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and pool side restaurant was like an oasis from the hustle and grit of San Jose. The food at the restaurant was incredible and well priced. Highly recommend ordering lunch or dinner by the pool. Our room was simple but clean. Comfy pillows! The area feels safe to walk around during the day. The staff were all wonderful. A lovely boutique hotel! Special thanks to the staff for accommodating our early arrival.
Stayed 1 night in Apr 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024

6/10 Okay

Paul

Room was a little run down
Stayed 5 nights in Mar 2024

8/10 Good

shelley

Travelled with family and small children
Liked: Property conditions & facilities
The hotel has great amenities and is in a relative accessible area. The room was extremely basic and poorly furnished. With a little effort this hotel has great potential. The pool and gym were great though.
Stayed 2 nights in Mar 2024

10/10 Excellent

walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Lori, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldnt ask for a better boutique hotel. If i was to add anything it would be an in hour Spa.
Stayed 6 nights in Feb 2024
Response from pmeca on 4 Mar 2024
Lori, gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros haya sido de su plena satisfacción Esperamos volver a verla muy pronto.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We arrived at our room late evening & when we went to bed one side of the bed was sagging. Next morning we told desk staff & gave permission for them to enter the room while we were out. When we returned at 4pm nothing had been done. At 5 they came to examine bed & discovered one side of bed was busted. When they removed the mattress pad there was a huge stain on it. Bed & mattress were replaced. We spoke to manager & asked for a refund for one night as we thought this was a fair request. He informed us he had to speak to his supervisor. Came back & offered to move us to another room. As we only had another two nights we said seeing that the bed had been replaced we’d just stay but would like a refund. This was refused & we were offer a cocktail & a free lunch buffet. Not sure why they refused a refund. We could see that the manager had to do what his supervisor had told him. The staff were very friendly & helpful but the fact that the bed was broken & the mattress stained really put a damper on our stay. Restaurant & pool we’re very clean & well maintained
Stayed 3 nights in Jan 2024
Response from pmc on 21 Feb 2024
Sus comentarios nos ayudan a mejorar. Gracias por habérnoslos hecho llegar. Hemos dado instrucciones precisas para que los departamentos involucrados solucionen de inmediato lo que nos señala.

4/10 Poor

Elodie

Travelled with family
Disliked: Room comfort
Not great
Not so great stay with an AC unit that didn't work (and that the hotel didn't fix), uncomfortable beds, and bathrooms that smelled of sewage.
Stayed 2 nights in Feb 2024
Response from pmc on 21 Feb 2024
Gracias por sus comentarios, lamentamos su insatisfacciones por nuestro servicio. vamos a prestar mas atención a los puntos que nos indica para corregir en la medida de lo posible y que estos inconvenientes no se vuelvan a producir.

10/10 Excellent

walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location
Stayed 3 nights in Feb 2024
Response from pemeca on 24 Feb 2024
Hola, muchísimas gracias por sus valoración. esperamos volver a verle muy pronto.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from pmc on 21 Feb 2024
Nos satisface saber que nuestro servicio y hotel le gustó. Esperamos volver a verle muy pronto

10/10 Excellent

frantz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe reasonable
Stayed 2 nights in Feb 2024
Response from pemeca on 24 Feb 2024
Nos satisface saber que nuestro servicio y hotel le gustó. Sus comentarios nos ayudan a mejorar cada día. Esperamos volver a verle muy pronto.

10/10 Excellent

frantz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s is good clean and friendly also the location is nice
Stayed 1 night in Jan 2024
Response from pemeca on 24 Feb 2024
Nos satisface saber que nuestro servicio y hotel le gustó. Esperamos volver a verle muy pronto

6/10 Okay

Francisco Javier

Business traveller
Liked: Amenities
No deep cleaning
Stayed 3 nights in Jan 2024
Response from pemeca on 24 Feb 2024
Sus comentarios nos ayudan a mejorar. Gracias por habérnoslos hecho llegar. Hemos dado instrucciones precisas para que el departamento de housekeeping solucione de inmediato lo que nos señala.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool was excellent, and next to the bar and restaurant. Very relaxing atmosphere within the hotel. Excellent jump-off point for exploring San Jose. Uber rides were plentiful. Parking on-site was a bonus as there is very little parking in San Jose.
Stayed 2 nights in Jan 2024
Response from pmc on 24 Jan 2024
Nos hace muy felices saber que ha pasado una estancia satisfactoria. Gracias. Lo esperamos muy pronto.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from pemeca on 24 Feb 2024
El hotel KC es su casa. En su próxima visita lo trataremos igual o mejor sin duda alguna. Gracias por su visita. Lo esperamos muy pronto.

4/10 Poor

sharon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had requested an upgraded room prior to arrival and was not impressed with the manageress attitude when i sought clarity on a few points on payment. I upgraded to an apartment for 4 people. The apartment was set up for 2 people and when we asked for glasses cups bottled water for 4 people we were told that water was complimentary and thats all we were getting. I went directly to the restuarant and acquired 2 extra glasses from staff. We were also told pool had heated water but this was not the case. Reception Staff not very helpful or accomodating. Very disappointed as this was our last night in Costa rica with my daughter and her partner who were continuing with their travels around Central.
Stayed 1 night in Jan 2024
Response from pmc on 18 Jan 2024
Lamentamos su molestia por el servicio de nuestro hotel. Ustedes reservaron con Expedia una habitación superior con una cama para dos personas reserva y habitación que estaban disponibles y listas,sin embargo llegaron cuatro personas. Lamentablemente no contabamos con habitaciones con dos camas por ello le ofrecimos un apartamente informandoles la diferencia de tarifa. Como podrá verificar en Expedia la ocupacion doble de las habitaciones no tiene el mismo precio que la cuadruple por ello le informamos de la diferencia. Usted externó su disconformidad pese que asi funciona en la mayoria de hoteles de ciudad del mundo. Con respecto al la falta de botellas de cortesia en el apartamento le comento que todas las habitaciones del hotel estan preparadas para ocupación doble. Había sido oportuno que llamara a recepción para que pudiéramos solucionar esta situación de inmediato. La piscina estaba caliente como habitualmente, quizás no a su gusto pero si caliente. La temperatura ha sido checkeada el día de hoy para verificarlo. De nuevo lamentamos que por estos malentendidos su opinión haya sido tan desfavorable.

8/10 Good

Zhiqiang

Liked: Cleanliness, staff & service
there is no vent in the bathroom. :(
Stayed 1 night in Dec 2023
Response from pmc on 24 Jan 2024
Hola, nos alegra que su estadía con nosotros haya sido de su satisfacción. Esperamos volver a verle pronto.

8/10 Good

Daniel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from pmc on 24 Jan 2024
Hola, nos alegra que su estadía con nosotros haya sido de su satisfacción. Esperamos volver a verle pronto.

8/10 Good

Amanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from pmc on 31 Dec 2023
Gracias por su visita. Sus comentarios nos alientan a seguir esforzándonos en ofrecer a nuestros huéspedes nuestro mejor servicio. Lo esperamos muy pronto.

10/10 Excellent

Lon

Stayed 1 night in Dec 2023
Response from pmc on 24 Jan 2024
Gracias por su visita. Su valoracion nos alientan a seguir esforzándonos en ofrecer a nuestros huéspedes nuestro mejor servicio. Lo esperamos muy pronto.

10/10 Excellent

frantz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful the place was clean from the parking lot , Restaurant lobby to the rooms
Stayed 1 night in Dec 2023
Response from pmc on 31 Dec 2023
Fue un placer haberle recibido en nuestra casa. Su comentarios son muy valiosos para nosotros. Nos alientan para seguir por el buen camino y a la vez nos ayudan a mejorar. Esperamos volver a verles muy pronto]

10/10 Excellent

Juvenal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from pmc on 31 Dec 2023
Nos satisface saber que nuestro servicio y hotel le gustó. Sus comentarios nos ayudan a mejorar cada día. Esperamos volver a verle muy pronto.

2/10 Terrible

Susana

Travelled with partner
Disliked: Staff & service, amenities
Stayed 3 nights in Nov 2023
Response from pmc on 9 Dec 2023
Gracias por sus comentarios, lamentamos su insatisfacciones con nuestro servicio. No corresponde con la media de las emitidas por nuestros huéspedes, por ello quisiéramos saber más detalle de su insatisfacción con el fin de corregir y mejorar sus inconformidades

4/10 Poor

Roberto

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty.
Stayed 1 night in Dec 2023
Response from pmc on 9 Dec 2023
Gracias por sus comentarios, lamentamos su insatisfacciones por nuestro servicio. vamos a prestar mas atención a lo que nos indica para corregir lo necesario y que estos inconvenientes no se vuelvan a producir.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with pool and helpful staff.
Stayed 1 night in Dec 2023
Response from pmc on 11 Dec 2023
Martin, gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros haya sido de su plena satisfacción Esperamos volver a verla muy pronto.

6/10 Okay

Santa Teresa Holidays

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from pmc on 18 Nov 2023
Buenos días, lamentamos las incidencias que ha tenido durante su estadía. Incidencias nada habituales y sobre las que vamos a prestar mucha más atención para solucionarlas y que no vuelvan a suceder. Con respecto al desayuno le indico que contamos con 5 opciones a elegir y otras con costo adiciones, lamentamos no hayan sido de su plena satisfaccion.

8/10 Good

Carlos

Stayed 1 night in Oct 2023
Response from pmc on 18 Nov 2023
Muchas gracias por su valoración, esperamos volver a verle muy pronto.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadía.
El servicio muy bueno, todos muy amables, sin embargo creo que deberían mejorar la condición del baño, muy limpio, pero algo viejo.
Stayed 2 nights in Oct 2023
Response from pmc on 18 Nov 2023
Gracias Carlos por sus observaciones. Hemos tomado nota para nuestras futuras mejoras Esperamos a volver a verle pronto.

6/10 Okay

MEIR, FLUSHING

Stayed 1 night in Sep 2023
Response from pemeca on 5 Oct 2023
Con el fin de mejorar nuestros servicios y la experiencia de nuestros huépedes quisiéramos solicitarle si es posible saber cuales son los aspecto que no permitieron que su estadía fuera de su plena satisfaccion.Quedo atento a su comentarios

8/10 Good

ROGER

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from pemeca on 26 Sept 2023
Gracias por su visita. Sus comentarios nos alientan a seguir esforzándonos en ofrecer a nuestros huéspedes nuestro mejor servicio. Lo esperamos muy pronto.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the building is nice but the inside was something I didn’t imagine at all! It’s gorgeous! Rooms are big, bathroom is average size to America. The breakfast was delicious! and it was all free as much as you wanted! Juice was made fresh each time! I will definitely stay again, again and again!!
Response from pmc on 4 Sept 2023
Un placer haberle recibido en nuestra casa, nuestro principal objetivo es que que nuestros huéspedes se sientan como en casa. Nos alegra que su estadía haya sido satisfactoria. En su próxima visitas será mas que bienvenido.

8/10 Good

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
This place was clean, with friendly staff, comfy beds and a nice pool.
Stayed 1 night in Jul 2023
Response from Pemeca on 31 Jul 2023
Hola, muchísimas gracias por sus valoración. esperamos volver a verle muy pronto.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price -- pool, gym, quiet yet convenient neighborhood.
Stayed 1 night in Jul 2023
Response from pmc on 24 Jul 2023
Nos satisface saber que nuestro servicio y hotel le gustó. Esperamos volver a verle muy pronto

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every time we visit San JOse. It is a very nice hotel, convenient, comfortable and a great value.
Stayed 1 night in Jun 2023
Response from pemeca on 24 Feb 2024
Hola, muchísimas gracias por sus valoración. esperamos volver a verle muy pronto.

4/10 Poor

Cassandra

Stayed 2 nights in Jun 2023
Response from Pemeca on 31 Jul 2023
Gracias por sus comentarios, lamentamos su insatisfacciones por nuestro servicio. No corresponde con la media de las emitidas por nuestros huéspedes, por ello quisiéramos saber mas detalle de su insatisfacción con el fin de corregir y mejorar sus inconformidades.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort Hotel
Excellent hotel except that the pool was hot, not warm but hot!
Stayed 2 nights in Jun 2023
Response from PEMECA on 26 Jun 2023
Hola Dane, Nos satisface saber que nuestro servicio y hotel le gustó. Esperamos volver a verle muy pronto

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Special thank you to Nancy for welcoming us back after the new renovations! Congratulations to the new owners on a job well done! Karol checked us in, and was very efficient and kind!
Stayed 2 nights in Jun 2023
Response from pemeca on 26 Jun 2023
Hola Mery, nos satisface saber que nuestro servicio y hotel le gustó. Sus comentarios nos ayudan a mejorar cada día. Esperamos volver a verle muy pronto.

6/10 Okay

Christian, CARTAGO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything fine, just fine... not good or excellent
Stayed 2 nights in Apr 2023
Response from pmc on 6 May 2023
Muchas gracias por sus comentarios, esperamos volver a verles muy pronto

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from PMC on 24 Apr 2023
Yenny, , gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros ha sido de su plena satisfacción Esperamos volver a verla muy pronto.

8/10 Good

John

Stayed 1 night in Apr 2023
Response from pmc on 24 Apr 2023
John, gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros ha sido de su plena satisfacción Esperamos volver a verla muy pronto.

10/10 Excellent

vicky

Stayed 1 night in Apr 2023
Response from pmc on 6 May 2023
Vicky, , gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros ha sido de su plena satisfacción Esperamos volver a verla muy pronto.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service
Only stayed one night, but wouldn’t hesitate to stay again. Reception was efficient and friendly. The pool (hot water) in the inner courtyard was nice to look at while having a bite to eat on the restaurant/bar. Food was good. My room was more updated than my friend’s but both were large with comfy king beds. Really good value for price paid!
Stayed 1 night in Mar 2023
Response from PEMECA on 5 Apr 2023
Su satisfacción con nuestro servicio es nuestra mayor recompensa. Gracias. Esperamos volver a verle muy pronto en nuestra casa.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from pemeca on 5 Apr 2023
Un placer haberlo recibido. Esperamos volver a verle muy pronto

10/10 Excellent

Paul

Stayed 1 night in Mar 2023
Response from pemeca on 5 Apr 2023
Nos hace muy felices saber que ha pasado una estancia satisfactoria. Gracias. Lo esperamos muy pronto.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
At least the room that was assigned to us was not as modern or as pretty as we expected it to be, we noticed that near the pool area the rooms were prettier than our room, however breakfast was really good, the common areas are to die for!
Stayed 1 night in Mar 2023
Response from pemeca on 5 Apr 2023
Gracias por su visita. Sus comentarios nos alientan a seguir esforzándonos en ofrecer a nuestros huéspedes nuestro mejor servicio. Lo esperamos muy pronto.

8/10 Good

CALEB, N. LAS VEGAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality place to stay wether beginning or ending your trip to C.R. They have upgraded many of the rooms and the property is very clean. It’s always a pleasure to stay here when visiting.
Stayed 2 nights in Feb 2023
Response from pemeca on 14 Mar 2023
Hola, muchísimas gracias por sus valoración. esperamos volver a verle muy pronto.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower in my room was not good and was cold most the time.
Stayed 3 nights in Feb 2023
Response from pemeca on 28 Feb 2023
Katie, gracias por sus comentarios y puntaje. Nos satisface saber que su estadía con nosotros haya sido de su plena satisfacción Esperamos volver a verla muy pronto.

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Checking in / out was a little slow
Stayed 1 night in Feb 2023
Response from pemeca on 28 Feb 2023
Gracias por su visita. Sus comentarios nos alientan a seguir esforzándonos en ofrecer a nuestros huéspedes nuestro mejor servicio. Lo esperamos muy pronto.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was not conveinent for walking.
Stayed 1 night in Feb 2023
Response from pemeca on 28 Feb 2023
Hola, muchísimas gracias por sus valoración. esperamos volver a verle muy pronto.