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Reviews of Holiday Inn Express And Suites San Jose Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites San Jose Airport, an IHG Hotel
2080 N 1st Street, San Jose, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 588 reviews" "
Rating 8 - Good. 112 out of 588 reviews" "
Rating 6 - Okay. 41 out of 588 reviews" "
Rating 4 - Poor. 30 out of 588 reviews" "
Rating 2 - Terrible. 28 out of 588 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica Patricia Rodea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 4 nights in May 2024

10/10 Excellent

Araceli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to get in and out of property and close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff very clean and beds were so comfortable highly recommend.
Stayed 1 night in May 2024

10/10 Excellent

Tawan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John Keil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ana l

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Just staying overnight and heading to SAP center. Convent to UBER there and back.
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very well kept Staff was also very helpful
Stayed 3 nights in May 2024

10/10 Excellent

Marvin

Stayed 1 night in May 2024

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 1 night in May 2024

10/10 Excellent

reyna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean rooms
Stayed 3 nights in May 2024

10/10 Excellent

John Keil

Liked: Cleanliness, staff & service, property conditions & facilities
At arrival and departure, the staff were professional and friendly. The facilities were clean, quiet and comfortable. My only suggestion for improvement is the elevator controls that didn’t allow us to get off at our floor on the first try.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

8/10 Good

Andres, White city

Stayed 1 night in Apr 2024

8/10 Good

Celia Mijares

Stayed 2 nights in Apr 2024

6/10 Okay

Terry

Stayed 1 night in Apr 2024

10/10 Excellent

Maribel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Sheng-Yi Joseph

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

idan moshe, Hauppauge

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy fridge. You can hear the floor are just covers - it makes noise when you walk. There are no bath like in the pictures, dusty rooms. Not recommended
Stayed 1 night in Apr 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Good to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

4/10 Poor

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service
The room next to me was separated by a simple door, yes locked but you could still see the light at night and hear everything from whoever stayed there and i mean everything, loud tv on, microwave and even clear and loud conversations. i dont think is the guest fault but the hotel's responsibility. the Staff was the only good thing i can say. even parking was $10 per night.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kylee, San leandro

Good stay. Just I would like the shower water a little hotter but all around it was ok.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. Parking was easily accessible, the hotel was quiet and clean. The beds were super comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Kind hosts at front desk
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

2/10 Terrible

Frances

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yuliana

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff! Made a great experience!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Thu

Stayed 1 night in Mar 2024

2/10 Terrible

Donna, Atlanta

Stayed 1 night in Mar 2024

10/10 Excellent

Trev

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel
Stayed 1 night in Mar 2024
Response from Dee on 25 Mar 2024
Dear Trev,We appreciate your feedback and look ahead to seeing you again soon.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay
Stayed 1 night in Mar 2024
Response from Dee on 25 Mar 2024
Dear Alexis,We appreciate your feedback and look ahead to seeing you again soon.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

Alanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in clerk was so kind and helpful. The facility was real clean and I would highly recommend this place.
Stayed 1 night in Mar 2024
Response from Dee on 22 Mar 2024
Dear Alanna,We thank you for your wonderful feedback and your kind words. We are very happy to read that your stay with us was satisfactory and thank you for recommending our hotel to other travelers coming to this area and for making our hotel your top choice of hotel when visiting San Jose. We look ahead to your return trip.Kind regards,Dharmesh TandelGeneral Manager

8/10 Good

CHOON CHUAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dee on 22 Mar 2024
Dear CHOON CHUAH,We appreciate your rating and look ahead to inviting you soon.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

Vily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap price
Stayed 1 night in Mar 2024
Response from Dee on 19 Mar 2024
Dear Vily,We thank you for your feedback and perfect 5 star rating. We look ahead to inviting you again soon.At your hospitality,Dharmesh TandelGeneral Manager

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized! Friendly staff services.
Stayed 1 night in Mar 2024
Response from Dee on 13 Mar 2024
Dear Brian,We thank you for your feedback and are very happy to read that our staff service was impeccable while your stay with us and our guest rooms and hotel exceeded your expectations. We look forward to hosting you soon.Kind regardsDharmesh TandelGeneral Manager

6/10 Okay

Jessica

Liked: Staff & service
Cold water for shower and dirty towels in shower
Stayed 1 night in Mar 2024
Response from Dee on 11 Mar 2024
Dear Jessica,We thank you for your feedback and are disappointed to read that your stay with us was not as expected. We will share your feedback with our housekeeping staff to further improve our overall service.Kind regards,Dharmesh TandelGeneral Manager

4/10 Poor

Lucia

Travelled with family and small children
The stay was very disappointing.
Stayed 1 night in Mar 2024
Response from Dee on 7 Mar 2024
Dear Lucia,We appreciate your feedback and are disappointed that your stay with us was not as expected, please reach out to let us know what we could have done better to provide you with a better experience, so that we can learn to be better for our future guest.Kind regards,Dharmesh TandelGeneral Manager

8/10 Good

kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was courteous and helpful.
Stayed 3 nights in Feb 2024
Response from Dee on 2 Mar 2024
Dear Kim,We thank you for your feedback and for staying with us. We are very happy to hear that you enjoyed your stay with us and our staff service exceeded your expectations. We look forward to inviting you back soon.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nearby airport w shuttle service to the airport very convenient
Stayed 1 night in Feb 2024
Response from Dee on 29 Feb 2024
Dear Jonathan,We thank you for sharing your feedback with us and for perfect 5 star rating, we look ahead to your return visit.Kind regards,Dharmesh TandelGeneral Manager

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from Dee on 27 Feb 2024
Dear Celia,We thank you for your feedback and rating and are looking ahead to hosting you again.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Highly recommended.
I highly recommend it. It's a great hotel. Very clean! Hot breakfast. Shuttle to/from SJC. Lightrail VTA across the street. Convenient central location.
Stayed 1 night in Feb 2024
Response from Dee on 27 Feb 2024
Dear Donna,We appreciate your kind feedback and very pleased to read that our hotel and staff surpassed your expectations. We look forward to welcoming you back soon.Kind regards,Dharmesh TandelGeneral Manager

6/10 Okay

Homa

Stayed 2 nights in Feb 2024
Response from Dee on 27 Feb 2024
Dear Homa,We appreciate you taking the time out to rate your recent stay with us. We look forward to hosting you again.Kind regards,Dharmesh TandelGeneral Manager

10/10 Excellent

TERESA, Minden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and the employees were all very nice.
Stayed 2 nights in Jan 2024
Response from Dee on 22 Feb 2024
Dear Teresa,We thank you for sharing your feedback with us and very glad to read that our staff service surpassed your expectations and your stay with us was satisfactory one. We look ahead to having you as our guest again soon.Kind regards,Dharmesh TandelGeneral Manager