Hi, I'm sorry you feel that way. But upon checking the reservation, it shows that it was for a KING bed and not for 2 Queens.

I’m really sorry for your experience and we strive for patience and empathy at the front fresh. This is usually not like us and I apologize again that our staff did not feel supported and was unable to give you the attention or care that every guest deserves.

Thank you for your honest review and praise. Hopefully next thing there is a sports event or concert at Levi’s stadium out SAP center, we hope you choose us again.

We appreciate your review and whenever you are in the bay, HGI is here to provide you with a memorable stay.

Thank you for your kind review. We hope to host your next stay when you are back in the bay

Appreciate your review and comments to our outstanding staff. We hope to see you again when you.

Thank you for your review and generous score. We hope you see you again!

Thank you for your positive feedback! We are so happy to hear that you enjoyed our new property!

Thank you, William, for your positive feedback and effort. We hope to see you again and have a wonderful day!

Thank you for your positive feedback! We are happy to hear you enjoyed your stay at our property. We hope to see you soon!

Thank you for your positive review! We hope to welcome you back in the future.

Thank you for your positive review! We hope to welcome you back in the future.

Thank you for your positive review! Happy to hear that our staff was able to make you stay memorable! We hope to see you in the future.

Thank you for your positive feedback! We are so happy to hear that the staff were friendly and helpful during your stay. We hope to see you in the future!

Thank you for your positive review! We hope to welcome you back in the future.

We appreciate you! hope to see you again soon and, we thank you for your stay.

Thank you for your feedback. We hope to see you soon!

Thank you for your feedback.

Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. During Check In as well as in room, we explain that housekeeping is only preformed on the third day, if service is requested daily, this needs to be requested at Front Desk. Take care.

Thank you for your positive feedback! We hope to see you soon!

Thank you for your positive feedback! We hope to see you soon!

Thank you for your feedback! Take care!

Thank you for your feedback. Your feedback has been given to the appropriate leaders to address this issue. We hope to see you in the future!

We greatly appreciate you taking the time to acknowledge our hardworking staff. Your recognition means a lot to us and inspires us to continue providing top-notch service. Thank you so much for your kind words!

That's great to hear! Thank you so much for taking the time and putting in the effort to write a review. It is much appreciated!

We are grateful for being on your mind and cannot wait to have you back with us again! We are eagerly waiting to give you a warm welcome and make your next visit an unforgettable experience. See you soon!

Your time and review are deeply appreciated.

Thank you so much for your kind words. High fives!

High fives, thank you for the 5/5 review. We hope to see you again.

Thank you for your positive feedback! We hope to welcome you back soon!

Thank you for your positive feedback! We hope to welcome you back soon!

Thank you for your feedback. Take care.

Thank you for the feedback. We hope to see you soon!

We are truly sorry for the unpleasant experience you had in our lobby, including the lingering odor that you noticed. We understand how important it is to maintain a fresh and welcoming environment, and we are committed to doing our best to achieve that. Rest assured that we take this issue seriously and are actively working to rectify it. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a much more enjoyable experience in the future. Thank you for bringing this to our attention.

ThThank you for your positive feedback. We hope to have the pleasure of hosting your stay again.

We really appreciate you taking the time to share your thoughts with us! Your review means a lot to our team and we're thrilled to hear you had a positive experience. We hope to have the pleasure of serving you again soon!

Thank you for kind review

We have a backup generator for the emergency lights and to power 1 elevator. The generator is for emergency purposes only, not to power the entire building. Apologies for inconvenience that the weather has caused you. Appreciate your review.

Thanks for the feed back!

Apologies for the conditions your bathroom was left in upon your arrival. We would have been happy to move you to a room more suitable. However, I will make sure that the housekeeping manager is aware that attention to detail is pertinent to guest satisfaction regarding guest rooms.

Thank you for you review and hope to see you again

Thank you for staying with us!

Thanks Daniel, see you next time brotha!

Appreciate your kind words, see you next time.

Thank you!

Well I hope you should not have to look too far if we are out of power due to rain storm, otherwise, we got you. Thank you for your awarding review.

Appreciate the feedback!

Appreciate you!

High 5s, thank you thank you thank you!

Thanks for the review and hope to see you soon