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Reviews of DoubleTree by Hilton San Jose

4 out of 5
DoubleTree by Hilton San Jose
2050 Gateway Pl, San Jose, CA

Reviews

7.0

Good

Rating 10 - Excellent. 339 out of 1005 reviews" "
Rating 8 - Good. 207 out of 1005 reviews" "
Rating 6 - Okay. 174 out of 1005 reviews" "
Rating 4 - Poor. 157 out of 1005 reviews" "
Rating 2 - Terrible. 128 out of 1005 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Decent stay, no hot water and I didn’t have time to complain nor did I really care since it was only a couple days. Convenient though, and the airport shuttle was a life savor.
Stayed 2 nights in May 2024

10/10 Excellent

Esteffani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We flew in earlier than expected. The hotel was able to accommodate us with an earlier check in time. Really appreciated that as we were tired of wandering around trying to buy time.
Stayed 1 night in May 2024

10/10 Excellent

MINGRUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for short business visits.
Stayed 5 nights in May 2024

10/10 Excellent

Michelle Aguilar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close by to the event we were going to at Levi stadium
Stayed 1 night in May 2024

8/10 Good

Raymond Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2024

10/10 Excellent

Aaron, Pasadena

Provide free water to guests
Stayed 1 night in May 2024
Response from Gabriel on 16 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Corazon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom door did not close or lock
Stayed 2 nights in May 2024
Response from Gabriel on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and helpful staff
Stayed 3 nights in Feb 2024
Response from Gabriel on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Hui

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff member at the front desk is very unfriendly and rude when I checked out on May 3rd noon.
Stayed 2 nights in May 2024
Response from Gabriel on 7 May 2024
Thank you for your feedback. We are sorry our agent did not offer the service you deserve, and we will be addressing your concerns.

10/10 Excellent

Jordyn, N Las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, nice hotel and close to everything
Stayed 1 night in May 2024
Response from Gabriel on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana, Los Banos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place comfortable room and bed need some upgrades asd mininfridge and offer free parking
Stayed 1 night in May 2024
Response from Gabriel on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kurt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed there were no restaurants open. I feel charging a guest $30 a night to park is insulting. What's the option--walk in?
Stayed 2 nights in Apr 2024
Response from Gabriel on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in check out
Stayed 1 night in Apr 2024
Response from Gabriel on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

william, groveland

Disliked: Amenities
Parking was a problem
Stayed 1 night in Feb 2024
Response from Gabriel on 27 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle nice addition
Stayed 1 night in Apr 2024
Response from Gabriel on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joanna

Stayed 1 night in Apr 2024
Response from Gabriel on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Precious

Stayed 1 night in Apr 2024
Response from Gabriel on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabriel on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ahmed, West Sacramento

Stayed 1 night in Apr 2024
Response from Gabriel on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Larry

Liked: Cleanliness, staff & service
No review
Stayed 1 night in Jan 2024
Response from Gabriel on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Audrey

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and bed skirts dirty. No fridge or microwave in the room. 60$ for parking was a bit much.
Stayed 2 nights in Apr 2024
Response from Robert on 15 Apr 2024
Thank you for your feedback. We're sorry you didn't have a good experience. We hope that we can have you back again soon to provide an even better experience.

10/10 Excellent

SUSIE

Travelled with group
Liked: Amenities
Rooms are clean , though I think hallway carpets need to be replaced
Stayed 1 night in Apr 2024
Response from Robert on 14 Apr 2024
thank you kindly for your feedback. We're happy you had a positive experience and we hope to have you back again soon.

4/10 Poor

Leah

Stayed 1 night in Apr 2024
Response from Gabriel on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yingzhuo

Stayed 3 nights in Apr 2024
Response from Gabriel on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water, door lock didn't open. I got the Expedia section of the Hotel - old and broken.
Stayed 1 night in Apr 2024
Response from Gabriel on 12 Apr 2024
Thank you for your feedback, and we apologize for any inconveniences experienced. We will be addressing your concerns.

6/10 Okay

Keith

Stayed 1 night in Apr 2024
Response from Robert on 9 Apr 2024
Hello,Thank you kindly for your response. We hope to you have you back with us again in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 6 Apr 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to see you again soon. Have a great day!

6/10 Okay

Carolina

Disliked: Cleanliness, property conditions & facilities
The initial room I was assigned had a foul smell I suspect may have been sewage water from a poorly installed toilet. My first night cockroaches were all over the bathroom so I had to call the front desk to request a new room.
Stayed 3 nights in Mar 2024
Response from Gabriel on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Jay

Disliked: Cleanliness
I had to chage my room to another due to bedbugs found.
Stayed 2 nights in Mar 2024
Response from Gabriel on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
DoubleTree isn't what it used to be. If you haven't stayed at one in a while then don't expect it to be the same. The cookies are a third the size, they charge for everything. The breakfast is no longer included. I paid extra for breakfast and got a continental breakfast with yogurt and cereal options. Meat and eggs are extra. The mattresses are okay but not great like they used to be. It's highly unlikely I'd ever spring for another stay at a DoubleTree. Very disappointed.
Stayed 1 night in Mar 2024
Response from Gabriel on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and room to stay at
Stayed 1 night in Mar 2024
Response from Gabriel on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Robert on 23 Mar 2024
Thank you kindly for your feedback. We're happy you enjoyed your stay and we hope to have you back again with us soon.

2/10 Terrible

Latoyya, ANTIOCH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
outdated, needs renovations. Slow draining sinks that made dripping noise all night.
Stayed 1 night in Mar 2024
Response from Gabriel on 19 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Amalee

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms not as clean as I would have liked. Carpeted base boards haven't been cleaned or vacummed. Hair in bathroom from previous guests.
Stayed 2 nights in Feb 2024
Response from Robert on 4 Mar 2024
Thank you for your feedback. We hope to have you back again at our hotel in the future!

6/10 Okay

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gabriel on 1 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Roberto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room fills with dust as soon as we got in bed sheets stunk like a rough night at the casino. AC feels like it doesn’t even work makes the room terribly humid. Overall experience terrible.
Response from Robert on 25 Feb 2024
Hello,Thank you for your feedback. We're sorry you had a negative experience with us. We hope to have you back with us again to make it up to you.

10/10 Excellent

Edgar, Inglewood

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Gabriel on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Robert on 22 Feb 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay and we hope to have you back again soon.

6/10 Okay

Rosalba

Liked: Amenities
Disliked: Property conditions & facilities
Todo muy antiguo en el cuarto no había donde conectar el cell para ponerlo a cargar usb, muy oscuro no me gusto
Stayed 3 nights in Feb 2024
Response from Gabriel on 20 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Zedrik, Las Vegas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff! Very inconsiderate! Unpleasant place to stay! I will never use this hotel again and make sure that I will disseminate my experience with my friends, colleagues, and relatives!
Stayed 2 nights in Feb 2024
Response from Robert on 18 Feb 2024
Hello,We're sorry you had a negative experience with us. We hope to have you back with us again to make it up to you.

6/10 Okay

Lea

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Bathroom door not locking. Fridge not working. Pillow case have stains.
Stayed 1 night in Feb 2024
Response from Robert on 18 Feb 2024
Thank you for your review. We're happy you enjoyed your stay and we hope to have you back again soon.

10/10 Excellent

Narcisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay close to airport convenient
Stayed 4 nights in Dec 2023
Response from Robert on 16 Feb 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

10/10 Excellent

mehrafza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Robert on 16 Feb 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
The room was crazy dirty
Stayed 2 nights in Feb 2024
Response from Gabriel on 15 Feb 2024
We appreciate you taking the time to share your experience during your recent stay in our hotel. It is with great sadness to read the inconveniences experienced. I truly offer you my deepest apologies for failing to provide the services you deserve and not been able to fulfill your expectations. I can assure you this is not our standard of service, and we will be using your feedback to correct and improve our guest experience.

2/10 Terrible

Allan Ross

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave, no coffee pot, no lock box available, poor shower, $30 parking fee
Stayed 3 nights in Feb 2024
Response from Robert on 16 Feb 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

10/10 Excellent

SANDRA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on 13 Feb 2024
Thank you for your feedback. We are happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

ERMMA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on 13 Feb 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

julissa

Liked: Cleanliness, staff & service, property conditions & facilities
b
Stayed 1 night in Feb 2024
Response from Robert on 13 Feb 2024
Thank you kindly for your review. We're happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very close to airport, friendly staff ang good food
Stayed 1 night in Feb 2024
Response from Robert on 13 Feb 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to see you again soon.