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Reviews of Aloft Santa Clara

3 out of 5
Aloft Santa Clara
510 America Center Ct, San Jose, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 668 out of 1003 reviews" "
Rating 8 - Good. 183 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thank you for taking the time to leave this wonderful rating, Micaela! We hope to see you again soon at Aloft Santa Clara so we can share yet another amazing experience!

10/10 Excellent

Rocio, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wish you offered transportation to events at Levi's Stadium. It's a bit of a walk and shared rides have a hard time getting back to the hotel since law enforcement cuts off traffic.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Rocio, thank you for sharing your thoughts with us. The convenience of our guests is very important, and we appreciate your feedback about transportation to Levi's Stadium. We are delighted to hear you had a pleasant stay at Aloft Santa Clara. We're looking forward to welcoming you back soon!

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 May 2024
Christopher, thank you for your wonderful feedback. The team at Aloft Santa Clara is thrilled you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Accommodations worked just fine
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Mike, thank you for your positive feedback! The team at Aloft Santa Clara is delighted you enjoyed your stay and found everything to your satisfaction. We're looking forward to welcoming you back!

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Aloft. It was easy to get to and the staff was really friendly especially the house keeping staff. The breakfast options they offered were tasty. We would stay here again.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Alejandra, thank you for sharing your experience at Aloft Santa Clara. It's wonderful to hear that the convenient location, friendly team members, and delicious breakfast made your stay enjoyable. We're looking forward to welcoming you back!

4/10 Poor

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Expensive, even had to pay for a banana
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Heather, thank you for sharing your thoughts. We appreciate feedback as it helps us improve. Pricing is determined by various factors, and we strive to offer a valuable experience for our guests. We hope you'll consider staying with us again and experience any enhancements we make.

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime it has been a great stay
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Ryan, thank you for your wonderful feedback! We're delighted to hear that every stay at Aloft Santa Clara has been great for you. Our team members look forward to welcoming you back again soon!

10/10 Excellent

Cristian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience and also ADA rooms are great
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Cristian, thank you for sharing your excellent feedback. At Aloft Santa Clara, we are pleased to know that you appreciated our easy access and accessible accommodations. Looking forward to welcoming you back in the future.

8/10 Good

Frank

Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Thank you for this lovely rating, Frank!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Aloft Santa Clara. We'd like to share an even better experience with you soon.

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and beautiful stay
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Valeri, it's fantastic to hear that you found your stay at Aloft Santa Clara both comfortable and aesthetically pleasing. We always aim to provide an enjoyable environment for our guests. We appreciate your feedback and hope to see you again soon!

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft was a great stay and would definitely stay again. The room was clean and the surrounding area was very clean. Wish there was more staff there just a small wait since there is only one person working the desk. But super friendly and helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Joseph, thank you for your supportive feedback about your stay at Aloft Santa Clara. We're delighted to hear that our pristine accommodations and the cleanliness of the surrounding area met your standards. We acknowledge your comments about the slight wait time at the reception and will certainly pass your feedback to our team. Looking forward to welcoming you back soon.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aloft hotels have a unique "vegas" type feel to them. The style and atmosphere really sets the mood. The Bar tender Hector was awesome and according to multiple guest at the bar has a reputation for being a stand up guy. Overall a very welcoming stay!
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Danny, thank you for sharing your experience about your stay at Aloft Santa Clara. We're pleased you enjoyed our distinctive ambiance and enthusiastic bar service from our highly-regarded team member, Hector. We're thrilled to hear that your stay was welcoming. We look forward to welcoming you back soon!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the funky artwork and the cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Dominique, it's wonderful that you appreciated the unique artistry and neatness at Aloft Santa Clara. We strive to create an atmosphere that is as distinctive and delightful as our guests. Your compliments are very much appreciated. We look forward to welcoming you back on your next visit.

10/10 Excellent

Magda

Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Magda, thank you for your high rating of Aloft Santa Clara! It's rewarding to know that your stay was enjoyable. We are eager to provide an exceptional experience on your next visit.

2/10 Terrible

Brady

Stayed 1 night in Mar 2024
Response from Customer Service on 3 May 2024
Brady, with the absence of specific feedback, we're unable to address any direct issues. We do, however, deeply regret any disappointment you may have experienced during your stay. We value all constructive input and would greatly appreciate it if you could provide some details. We are constantly working to improve our guest experience and your feedback provides valuable insight to facilitate these improvements.

8/10 Good

Gabriel Lacerda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Gabriel, your feedback is greatly appreciated. We are thrilled to know you had a pleasant stay at Aloft Santa Clara. We thank you for choosing us and look forward to welcoming you back in the future.

10/10 Excellent

Rajesh Kanna

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Rajesh, while your feedback is succinct, we appreciate it. We hope your stay at Aloft Santa Clara met your expectations and we look forward to offering you the same standard of service during your next visit.

10/10 Excellent

Yan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable and convenient stay, nice staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Yan, it's wonderful to know you found your stay at Aloft Santa Clara both comfortable and convenient. We're truly glad that our team members were able to make your visit even more enjoyable. We hope to welcome you back very soon.

6/10 Okay

Seon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s not a quiet place and $15 per night for parking lots fee is little over ridiculous
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Seon, your feedback is important to us. It seems you experienced some disturbances during your stay, and for that, we extend our sincere apologies. Regarding parking fees, we aim to be as transparent as possible when it comes to any charges. We thank you for bringing this to our attention and please know your review will be shared with the team to look into all your points. We hope you consider staying with us again in the future.

8/10 Good

Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was really awesome. I really enjoyed the vibe and the layout of the hotel. The only things I didn’t like were the shower pressure, and temperature. The temperature was lukewarm and the pressure was nonexistent. Great view and amenities!
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Austin, we're delighted to hear that you relished the ambiance and structure of the Aloft Santa Clara. However, we noted your concerns regarding the shower's temperature and pressure. The comfort and satisfaction of our guests are of utmost importance, and we continually work to improve based on our guest's feedback. It's great that you found the view and amenities to your liking! We'd love to welcome you back in the future for an even better experience.

10/10 Excellent

Charlie

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasant stay! Staff was very nice also very quiet!
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Charlie, we're thrilled to hear about your enjoyable experience at Aloft Santa Clara. It's great news that our team members made a positive impression and that you appreciated the serene atmosphere. We hope to see you again soon!

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place I like it
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Luz, thanks for your kind words! We're delighted to know you enjoyed your stay at Aloft Santa Clara. Your satisfaction is our ultimate reward. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Diana, it's terrific to see your highest rating for Aloft Santa Clara. We hope your stay was as delightful as your rating suggests and we eagerly anticipate your return for another exceptional experience. Thank you for promoting us on Expedia.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Julio, we appreciate your feedback. It's wonderful to hear you found Aloft Santa Clara exceptionally clean. Our team members strive to ensure a comfortable and immaculate environment for our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Janice, Azle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and facility is clean
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Janice, it's wonderful to know you enjoyed your stay at Aloft Santa Clara. We're pleased our prime location was beneficial to you and our level of cleanliness met your expectations. We hope to welcome you back again in the future for another satisfying experience.

10/10 Excellent

Lizeth

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Lizeth, it's great to see that you've had a top-notch experience at Aloft Santa Clara. We appreciate you choosing us for your stay, and we would love to host you again in the near future. Thank you for sharing your rating!

8/10 Good

Maricel

Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for taking the time to share your review with us, Maricel!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Aloft Santa Clara. Thank you and have a wonderful day!

8/10 Good

Patrick, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and professional. Staff are freindly and helpful. Wish there were more options at the lobby store but not a big deal. Kitchen food was decent and delicious. Gym is top notch and also coems with a filtered dispenser. Love the room layout, somethign fresh and different than what im used to seeing. Not much around the immediate area in terms of dining but dining options are probably a 10-15 min drive. Would definitely recommend!
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Patrick, we're thrilled to hear you had an enjoyable experience at Aloft Santa Clara. Our team members are committed to providing friendly and helpful service, and it seems they hit the mark during your stay. We take note of your feedback regarding our lobby store, as we’re always seeking ways to enhance guest experiences. We're pleased that you appreciated our unique room layout, top-tier gym facilities and scrumptious kitchen offerings. While we understand the desire for close-by dining options, we do hope the short drive was manageable. Your recommendation is a testament to our effort to provide superior service. Looking forward to welcoming you back in the future!

10/10 Excellent

Annissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Thanks for the fantastic rating, Annissa!It's outstanding we could exceed your expectations during your stay at Aloft Santa Clara. We're all looking forward to your next stay with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pretty cool place to visit
This is a cool place to visit. Lots of activities in the lobby to do. There is a patio to relax at. And a bar in to enjoy a cocktail or two. Many workout rooms. A swimming pool. And more. It’s also nestled in a quiet business complex.
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Kevin, it's wonderful to hear that you find the Aloft Santa Clara to be an enjoyable place to visit with plenty of amenities, including our interactive lobby and relaxing patio. We're also delighted that you appreciated our varied fitness options and tranquil location. Thanks for sharing your experience and we hope to welcome you back soon!

2/10 Terrible

Paula

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bugs in bathroom 313
Room 313 has bugs in the bathroom They tried to de-bug it and clean with bleach which only made us sick No other room was offered or a discount
Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Paula, we appreciate your feedback and are sorry to learn about the issues you experienced with your room. It's disappointing to hear that the solutions we implemented did not fully meet your expectations, and that we didn't effectively communicate other available options. We can assure you that our team members are dedicated to rectifying any issues to ensure an enjoyable stay. We'll work diligently to improve the situation. Thank you for bringing this to our attention.

6/10 Okay

Sovrin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Clean and safe hotel. However, they didn’t clean up the room during the second day. Reception didn’t answer. Overall can be better.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Sovrin, it's good to know you found the hotel to be clean and secure. We regret to hear, however, about any inconsistencies you experienced in room maintenance and communication with our front desk. This isn't the kind of experience we strive to provide. We would greatly appreciate an opportunity to better serve you in the future and to ensure an improved stay.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing so nice and always helpful, all of them the front desk was great
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Robin, it's truly delightful to hear about your exceptional experience at Aloft Santa Clara. Your kind words regarding our helpful and accommodating team at the front desk are genuinely appreciated. We're thrilled you noted their effort in ensuring your comfort. Can't wait to have you back soon for another wonderful visit.

10/10 Excellent

rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Thank you!
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Rosario, thank you for choosing Aloft Santa Clara and for your wonderful feedback. It's a delight to hear our efforts to maintain a clean environment were appreciated. We look forward to welcoming you back on your next visit.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Comfy beds, close to top golf and shopping. Clean area as a whole and felt safe. Businesses all around. Will be staying again. Only thing no microwaves. Sounds silly but it comes in handy.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Cheyenne, it's uplifting to know you viewed Aloft Santa Clara as a suitable and secure location in close proximity to golfing and shopping facilities. We appreciate your remarks on our cozy beds and neat surroundings. Noted also is your point about microwaves - while they are not currently part of our standard room amenities, your feedback helps us consider potential updates to enhance your future stays. We're eagerly looking forward to welcoming you back.

2/10 Terrible

Jeremy

Stayed 2 nights in Oct 2023
Response from Customer Service on 20 Feb 2024
Jeremy, we're sorry to see you didn't have an ideal experience. We value your feedback and welcome the opportunity to learn more about what could have been done to improve your stay. Please feel free to reach out if you have any specific issues or suggestions.

8/10 Good

Monica

Stayed 3 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Thank you for sharing your thoughts with us, Monica!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Aloft Santa Clara.

10/10 Excellent

Nikita

Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Nikita, thank you for choosing Aloft Santa Clara and taking the time to rate us. We're delighted to see your perfect score and we hope this means you thoroughly enjoyed your stay. Awaiting eagerly for another chance to serve you.

10/10 Excellent

Raymond

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Raymond, it's fantastic to see your high rating for Aloft Santa Clara. We sincerely appreciate it and look forward to welcoming you back on your next visit.

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Kenia, it's fantastic to hear that you enjoyed your stay at Aloft Santa Clara. Keeping guests satisfied is our top priority, and we're thrilled your experience reflects this. We look forward to welcoming you back during your next visit!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional as soon as you walk in. Very informative and accommodating. I will only book with Aloft in the future. Great hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Jeremy, your review has made our day! We're thrilled you had a remarkable encounter with our professional team members at Aloft Santa Clara as soon as you walked in. It's delightful to know how much you appreciated our informative and accommodating nature. Your plans to only book with us in the future are nothing short of the highest commendation. We eagerly anticipate welcoming you back to our wonderful hotel.

2/10 Terrible

Shelby Cher

Travelled with family and small children
Our Room was leaking from the storm. We mentioned it to hotel staff and they offered to change our room. We proceeded to try 3 additional rooms all of which were severely leaking water onto the desk attached under the window. Room was cold and wet smelling for the trip. Hotel property and Expedia refused to help with a refund for these circumstances. We used over 15 towels to keep the water under control.
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Shelby, we genuinely regret to learn about the issues you encountered during your stay, especially with regard to the water leaks in the multiple rooms. We understand your disappointment and please know it is never our intention to have guests face such discomfort. Although we had offered alternative accommodations, we realize this didn't fully meet your expectations. We're truly sorry for any inconvenience caused and we are focusing on addressing these areas to avoid such future occurrences.

10/10 Excellent

codi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Codi, it's wonderful to read that you had an exceptional stay at Aloft Santa Clara! We sincerely thank you for your high rating. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Seth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel !
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Seth, it's fantastic to read your positive feedback about the Aloft Santa Clara. We're delighted to know that we exceeded your expectations. We appreciate your kind words and hope to serve you again in the not-too-distant future.

2/10 Terrible

Caroline Fergusson

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Won’t be back
No internet for stay. Impossible to do business. I am from overseas so using my phone data was my only option. Train horn was absolutely ridiculous for me and my colleagues.
Stayed 4 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Caroline, we regret to hear about the technical issues you faced during your stay and any concern caused by external noises. We understand how vital a reliable internet connection is, especially for our guests who are away on business. Additionally, we are empathetic towards how crucial a peaceful environment can be. Your feedback is appreciated, as it aids in continually enhancing our facilities and services. We hope you'll consider giving us another opportunity in the future to better serve you.

10/10 Excellent

Monique

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have good soap that doesn’t dry your skin out. The bed sheets were clean and fresh and no stains or bugs on mattress.
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Monique, it's great to hear you enjoyed essential items such as our specialty soap and the fresh, clean linens at Aloft Santa Clara. We aim to provide all our guests with a comfortable and problem-free stay. We'd be delighted to welcome you back, should your travels bring you back to our area.

10/10 Excellent

Justin, Lindsay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NFC Championship weekend, accommodations for both home and away teams within walking distance from stadium. Staying here every time
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Justin, thank you for sharing your favorable experience at Aloft Santa Clara. We're thrilled to hear you appreciated the convenient location for significant sports events. Your continued trust in us means a lot and we can't wait to welcome you back for your next visit.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
David, thank you for your high rating of Aloft Santa Clara. We appreciate your support and hope to see you again soon for another exceptional stay.

4/10 Poor

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Bryan, it seems your recent stay didn't meet your expectations and we sincerely regret to hear that. We highly value your feedback and would appreciate learning more about how we can improve. We hope you'll give us the opportunity to turn your experience around during a future visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. My one complaint is the bed, as it was not comfortable.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for sharing your experience. It's encouraging to hear that you valued the cleanliness of Aloft Santa Clara. However, we regret to hear about your discomfort with the bed. Your comfort is paramount, so we hope you'll give us another chance to provide an experience more attuned to your preferences. We value your feedback and look forward to welcoming you back.