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Reviews of Casa Natalia Boutique Hotel Adults Only

4 out of 5
Casa Natalia Boutique Hotel Adults Only
Boulevard Mijares 4, Main Plaza, San José del Cabo, BCS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 533 out of 718 reviews" "
Rating 8 - Good. 140 out of 718 reviews" "
Rating 6 - Okay. 29 out of 718 reviews" "
Rating 4 - Poor. 10 out of 718 reviews" "
Rating 2 - Terrible. 6 out of 718 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this cute boutique hotel in the heart of historic San Jose Del Cabo. Very pleasant staff and service. Clean rooms. Lovely small private patio seating off the room to enjoy afternoon cocktails and morning coffee. Have stayed here before many years ago, and would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Natalia was an oasis for us in a busy wedding week. The caring and responsive staff, the quiet "retreat-like" ambiance, the delicious restaurant food, the location on the historic plaza, all added to a wonderful stay. Thank you, Natalia ( who graciously chatted with us one evening) for creating such a lovely place in San Jose del Cabo!
Stayed 6 nights in May 2024
Response from Angelica on 18 May 2024
Hola Karen, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time!!!

10/10 Excellent

Kaliopi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Angelica on 4 May 2024
Hola, Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Carol Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Casa Natalia for a week in April. The staff are amazing. I had multiple emails back and forth with Angelica arranging transportation to and from the airport and requesting a specific room. She always answered promptly and she was able to accommodate all the requests I had. The restaurant staff are very friendly and after eating dinner there on the first night greeted us warmly each time we saw them during our stay. The owner is also very welcoming and asked us regularly if there was anything we needed. The location couldn't be better for shops, restaurants, and activities in the square such as the Art Walk on Thursday night. I would highly recommend Casa Natalia.
Stayed 7 nights in Apr 2024
Response from Angelica on 25 Apr 2024
Hello Carol, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time!!!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful atmosphere and great patio! Room was also very nice. Walk right out the door and you’re on the Square with many dining and shopping options. Can’t wait to book my next trip
Stayed 4 nights in Apr 2024
Response from Angelica on 25 Apr 2024
Hola Susan, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

LH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angelica on 19 Apr 2024
Hola, Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this quaint boutique style hotel, will definitely come back, great location, food and the ambiance. Everyone was super friendly,
Stayed 3 nights in Apr 2024
Response from Angelica on 19 Apr 2024
Hola Shelley, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

6/10 Okay

Pamela, Mlps

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location
Stayed 2 nights in Mar 2024
Response from Angelica on 6 Apr 2024
Hola Pamela, Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in San Jose. Clean, comfortable and nice rooms. Staff is lovely and accommodating. We will be back.
Stayed 2 nights in Mar 2024
Response from Angelica on 3 Apr 2024
Hola Jonathan, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Viviana, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. If you stay on the 3rd floor you hear the noise from the busy street.
Stayed 3 nights in Feb 2024
Response from Angelica on 22 Mar 2024
Dear Viviana, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will review all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

Johann

Stayed 3 nights in Mar 2024
Response from Angelica on 3 Apr 2024
Hola Johann, Thank you for choosing Casa Natalia, looking forward to having you again soon.

6/10 Okay

DANIEL, IRVINE

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Asked for high level room on quiet side of property; received most noisy side, low room. The hotel grounds are new (so pictures are cool) interior of rooms is NOT new at all, so it is maybe a 2.5 star hotel at best. LOCATION is everything with this stay and why I chose & will stay again.
Stayed 3 nights in Feb 2024
Response from Angélica on 14 Mar 2024
Dear Daniel, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will review all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

Yina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Natalia is a lovely little place nestled across from a downtown square. You can't beat the location for convenience and everything except the swimmable beaches were within walking distance. The staff Ceasar, Anjelica, Eduardo, Enrique, Diego and so many others made our 10 day stay so relaxing and pleasant and worked so hard to keep the hotel and restaurant neat and tidy and running smoothly. Anjelica in particular was right there to address any requests we had - housekeeping, beach club reservations, taxis, etc., and also to greet us with a warm smile everytime we returned to our room. There were some minor issues but nothing really disruptive for us. Fair warning for others though that the bed we had was very very firm. Thankfully we were ok with it but this may be an issue for anyone who needs more comfort. Also, because it's right "downtown" it is fairly noisy early in the morning and late in the evening (traffic and late night bands). Earplugs work wonders! Another slight disadvantage is that there's no all inclusive and there is no coffee or fridges in the rooms. There is however, wonderful complimentary coffee/tea and drinking water at the bar, so you don't need to buy bottled water unless you prefer (tap water not recommended for drinking). A private patio with table and chairs and a hammock was a really nice feature that we used every morning. Overall, we enjoyed ourselves and would stay again. Thanks everyone at Casa Natalia!
Stayed 10 nights in Feb 2024
Response from Angelica on 3 Mar 2024
Hola Yina, Thank you so much for your lovely feedback on your experience with us at Casa Natalia,On a daily basis we work with our team to create special stays! We will review all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

Chester, Mount Shasta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great visit here! The staff were helpful and pleasant. A really enjoyable stay overall.
Stayed 1 night in Feb 2024
Response from Angelica on 3 Mar 2024
Hola Chester, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel are tour company Discover Corps recommended this place loved the stay
Stayed 1 night in Feb 2024
Response from Angélica on 22 Feb 2024
Hola Jennifer, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Angelica on 20 Mar 2024
Hola Janet, Thank you for choosing Casa Natalia, looking forward to having you again soon.

6/10 Okay

Erin

Travelled with partner
Liked: Amenities
We were put in a corner room overlooking the restaurant. Very old and run down. Music was blasting at all times.
Stayed 1 night in Feb 2024
Response from Angelica on 22 Feb 2024
Dear Erin, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will review all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

RONALD A, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff . The restaurant had great food at a reasonable price Would recommend this property for people who need to relax and enjoy shopping
Stayed 3 nights in Feb 2024
Response from Angelica on 22 Feb 2024
Hola Ronald, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderfully attentive and caring staff have created an amazing sanctuary in the middle of the historic part of town. Thank you for making our stay excellent!
Stayed 2 nights in Feb 2024
Response from Angélica on 22 Feb 2024
Hola Kimberly, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

8/10 Good

Catherine

Stayed 1 night in Feb 2024
Response from Angelica on 20 Mar 2024
Hola Catherine, Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, very comfortable bed, room was fabulous. Would definitely stay again.
Stayed 7 nights in Jan 2024
Response from Angelica on 7 Feb 2024
Hola Thomas, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute hotel in a really cute little area of San Jose del Cabo. Comfortable. Safe. Artsy area to walk and shop (and eat and drink).
Stayed 1 night in Jan 2024
Response from Angelica on 7 Feb 2024
Hola Kyle, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Kristen

Stayed 3 nights in Jan 2024
Response from Angelica on 20 Mar 2024
Hola Kriten, Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
All good😀
Stayed 1 night in Jan 2024
Response from Angelica on 7 Feb 2024
Hola Anne,Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Charles J, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is awesome! The rooms have a lot of charm and character!
Stayed 4 nights in Dec 2023
Response from Angelica on 30 Jan 2024
Hola Charles, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angelica on 23 Jan 2024
Hola Robert,Thank you for choosing Casa Natalia, looking forward to having you again soon.

8/10 Good

Ramaswamy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay right downtown. Great for a couple of nights to explore downtown SJDC.
Stayed 2 nights in Jan 2024
Response from Angelica on 16 Jan 2024
Hola Ramaswamy, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

6/10 Okay

Theresa

Travelled with partner
Liked: Staff & service
Excellent location- steps to great restaurants, art galleries, plaza etc. We had a room on third floor closest to a busy roadway and found it very noisy with traffic, and sirens all night. Could hear music playing until 1am and a rooster started crowing at 4:30. Perhaps lower rooms closer to main area would be quieter. Room needed a good cleaning, seemed tired. Staff were great.
Stayed 2 nights in Jan 2024
Response from Angélica on 12 Jan 2024
Dear Theresa, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will review all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

Charles, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fav in San jose
Stayed 4 nights in Dec 2023
Response from Angelica on 9 Jan 2024
Hola Charles,Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Beverly

Stayed 3 nights in Jan 2024
Response from Angelica on 9 Jan 2024
Hola Beverly Thank you for choosing Casa Natalia, looking forward to having you again soon.

8/10 Good

JILLIAN, San Juan Capistrano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and really quite lovely. However, we were given a room at the very end of the property on the top floor, and given there are no elevators (a lot of stairs throughout the property), it was a chore to drag all our heavy luggage up and down. Most annoying was the loud road noise alongside the busy highway-like street. I'd recommend staying here as it's a great location and the staff is very friendly. However, you definitely do not want to stay beyond the middle of the property and do not stay on the top floor. The restaurant onsite is lovely with good food and the live entertainment was the best.
Stayed 1 night in Jan 2024
Response from Angelica on 9 Jan 2024
Dear Jillian, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will revise all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

10/10 Excellent

Holly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time at this lovely hotel. We will return for sure!
Stayed 1 night in Jan 2024
Response from Angelica on 9 Jan 2024
Hola Holly, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

8/10 Good

heidi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
There were many, many stairs with no elevator. Great location for shopping, and dining. The car that the staff called to get us to the airport was 20 minutes late…
Stayed 2 nights in Jan 2024
Response from Angelica on 12 Jan 2024
Dear Heidi, thank you very much for your comments about your stay with us! We are very sad that you did not have the experience we want all of our guests to have! We work daily with our team to create special stays! We will review all the details and try to assign you a room closer and on the first floors! Thank you again! Best regards Angelica Leal

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Mostly-great stay
Beautiful property. Great privacy right in the middle of town. Quiet and clean. My only complaint is about service in the restaurant. Food and drink took a long time to arrive, but then servers seemed to be pushing us to leave. Plates were cleared while one of us was still eating, which seems quite rude. This happened at each of the several meals we ate at Mi Cocina, even when the restaurant was nearly empty. I would suggest that the servers be instructed to allow diners a leisurely meal, rather than rushing them out. The food itself was delicious and well-prepared. We just expected to be allowed time to enjoy it.
Stayed 3 nights in Dec 2023
Response from Angelica on 12 Jan 2024
Dear Elizabeth, thank you so much for your feedback on your stay with us! We are very sad that you did not have the experience that we want all our guests to have! On a daily basis we work with our team to create special stays! We will revise all details and will make sure to not repeat this situation! Again thank you! Best Regards Angelica Leal

2/10 Terrible

Sarah

Travelled with partner
Disliked: Staff & service
Due to unfortunate and unforeseen circumstances I wasn’t able to make it in for my reservation and the hotel manager was unwilling to refund any part of the reservation. Make sure you don’t have any unexpected events happening or you will be out 2k.
Stayed 7 nights in Dec 2023
Response from Angélica on 5 Jan 2024
Thank you so much for your comment on your last minute cancellation at Casa Natalia! We can understand your unexpected event, and we feel sorry that you were not able to come and enjoy our facitilites! Over the holiday season our 18 guestrooms are always very fully booked and a last minute cancellation does require a full payment! We were willing to offer you some credit for a future stay, as a helpto this unexpected situation! Thank you for your understanding ! Best RegardsCasa Natalia TeamAngelica

10/10 Excellent

Jeffrey, Madison

Stayed 1 night in Jan 2024
Response from Angelica on 23 Jan 2024
Hola Jeffrey,Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Angelica on 5 Jan 2024
Hola Michael Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Lawrence, Irvine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angelica on 7 Feb 2024
Hola Lawrence,Thank you for choosing Casa Natalia, looking forward to having you again soon.

6/10 Okay

DANIEL

Stayed 1 night in Dec 2023
Response from Angelica on 23 Jan 2024
Hola Daniel,Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very authentic Mexico feel to the decor. The owner Natalia greets guests extremely warmly by going beyond helpful. She talked us into staying and eating in the restaurant on site and we were blown away! Best food we had in Mexico this trip (2 weeks). Warning that this would not be the place to stay if stairs are an issue. They are everywhere and no elevator. That being said the bell boy was amazing and insisted he take all of our luggage up three flights and smiled and offered info about the area the whole time. Highly recommend if you are looking to stay downtown.
Stayed 2 nights in Dec 2023
Response from Angelica on 28 Dec 2023
Hola Elaine, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful boutique hotel. Staff are friendly and welcoming. Rooms are nicely decorated and clean. Purified water available at the bar and in your room each day. Just out the front door is the main plaza. Make sure to attend Thursday night Art walk. Local vendors and artisans selling food, jewelry, and art. Great for one of a kind pieces. Other shops and restaurants line the square. Dining-Be sure to eat at Mara, La Dulce, Garage (lunch), and of course Mi Cochina @ casa Natalia. A couple of things to inform your decision-lots of stairs. Parking is down the hill behind the hotel. Hotel backs up on a busy street and there will be road noise. Seems to quiet down by 10:00 on week nights. Nice to know-we had steak leftover from a meal and Cesar ensured us that the kitchen at Mi Cochina would be able to heat it up for us. German steak and a few vegetables and bought us a feast. Thank you so much. It was delicious the second time around. (We also purchased a nice beet salad to go with the steak.)
Stayed 7 nights in Dec 2023
Response from Angelica on 28 Dec 2023
Hello Barbara, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, we will be attentive to the points you mention for your next visit and make sure it is a great experience, Thank you so much Casa Natalia team! see you next time!!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Just a great place to stay. Lots of things to do nearby that are within walking distance. This was our 5th stay here and each time gets better. The staff is awesome and always helpful.
Stayed 3 nights in Dec 2023
Response from Angelica on 28 Dec 2023
Hola Michael, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angelica on 23 Jan 2024
Hola Katarzyna,Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Wonderful small boutique hotel. Very clean and the best linens. Excellent and friendly service. Our room was decorated with Mexican artwork. Loved it. We had a wonderful dinner at the restaurant. Can’t wait to return.
Patio
Wall mural
Hotel Restaurant
Holiday lobby decorations.
Stayed 2 nights in Dec 2023
Response from Angelica on 28 Dec 2023
Hola Karen,Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Angelica on 5 Jan 2024
Hola JosephThank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

michael, texarkana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet, secluded yet within easy access to all that is wonderful about San Jose…repeat offenders here and will return every year. We love it,staff are marvelous yet not over bearing…perfect
Stayed 1 night in Dec 2023
Response from Angelica on 28 Dec 2023
Hola Michael, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Angelica on 28 Dec 2023
Hola Jose Thank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Kathy

Stayed 1 night in Dec 2023
Response from Angelica on 4 Jan 2024
Hola KathyThank you for choosing Casa Natalia, looking forward to having you again soon.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this cute little boutique hotel. Very laid back and peaceful. I’m not a beach person so this was perfect. Thursday night is the big art fair with lots of festivities. It was very enjoyable.
Stayed 3 nights in Oct 2023
Response from Angelica on 28 Dec 2023
Hola Gail, Thank you so much for your lovely feedback on your experience with us at Casa Natalia, Thank you so much Casa Natalia team! see you next time !!!

8/10 Good

Linda, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Angélica on 4 Jan 2024
Hola Linda Thank you for choosing Casa Natalia, looking forward to having you again soon.