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Reviews of Travelodge by Wyndham San Francisco Airport North

2 out of 5
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA

Reviews

6.0
Rating 10 - Excellent. 400 out of 1934 reviews" "
Rating 8 - Good. 388 out of 1934 reviews" "
Rating 6 - Okay. 341 out of 1934 reviews" "
Rating 4 - Poor. 324 out of 1934 reviews" "
Rating 2 - Terrible. 481 out of 1934 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are OK, but nothing special. They were clean but badly in need of refurbishment. I don't mind too much as I was looking for a cheap and convenient short stay, but some mind not be happy.
Stayed 1 night in May 2024

6/10 Okay

Christine

Disliked: Property conditions & facilities
Very poor lighting and limited outlets for CPAP machine
Stayed 1 night in May 2024

8/10 Good

cristina

Price is good
Stayed 1 night in May 2024

4/10 Poor

Rolanda

Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 2 nights in May 2024

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front Desk lady in mornings was quite rude , watched her scream at a customer about their parking.
Stayed 3 nights in May 2024

2/10 Terrible

Wendolyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my child have never felt so unsafe & disgusted with a hotel before !!! I traveled from San Diego and booked for 5 night stay. The rooms door lock was BROKEN, vents were falling , tv buttons and control buttons did not work , the shower knob was broken and unfortunately me and my daughter had to shower with cold water !! I emailed the manager of this Travelodge and still have no reply . I need to get ahold of corporate for a refund. I am very unsatisfied !!

4/10 Poor

Khalid

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They have 5 buildings in this Motel, mostly single floor, one is 2 storey. Yes, its a Motel, not a hotel. Our room.415 had broken restroom door, WC was problematic, one buld was fused. No microwave,no fridge. Staff is rude and not helping.
Stayed 2 nights in May 2024
Response from Travelodge on 21 May 2024
Thank you for sharing your feedback. We apologize for the issues you encountered during your stay and are sorry to hear that your experience did not meet your expectations.Room Maintenance: We regret that the restroom door, WC, and lighting were not in proper working order. Our maintenance team has been notified and is addressing these issues promptly.Amenities: We apologize for the lack of a microwave and fridge in your room. We do offer rooms equipped with these amenities, and we encourage guests to specify their preferences when booking.Staff Conduct: We take your comments about our staff seriously. We strive to provide excellent service and will be conducting additional training to ensure all guests receive the courteous and helpful service they deserve.We appreciate your feedback as it helps us improve.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Bathroom was gnarly
Stayed 2 nights in May 2024

2/10 Terrible

NEHA

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible maintenance
Stayed 1 night in May 2024
Response from Travelodge on 20 May 2024
We apologize for the maintenance issues you encountered. Your feedback is valuable, and we're working to address these issues promptly. Thank you for bringing it to our attention.

2/10 Terrible

Lawrence, San Francisco is

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish i could have stayed
Stayed 1 night in May 2024
Response from Travelodge on 20 May 2024
Thank you for taking the time to share your feedback with us, despite not being able to stay with us. We're truly sorry that your plans didn't work out as intended, and we understand how disappointing it must have been for you.

4/10 Poor

Rende

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedsheet old and looks dirty. Some lights is not functional or switch is not working properly.
Stayed 3 nights in May 2024
Response from Travelodge on 20 May 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the bedsheets and the problems with the lighting in your room. This does not meet our standards, and we are addressing these concerns with our housekeeping and maintenance teams immediately.

10/10 Excellent

Liz

Stayed 2 nights in May 2024
Response from Travelodge on 20 May 2024
Wow! Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're absolutely delighted that you had such a fantastic experience during your stay with us.It's incredibly rewarding to know that our efforts to provide excellent service and accommodations have paid off, and we couldn't be happier to hear that you enjoyed every aspect of your time with us.Your kind words mean the world to us, and we truly appreciate you taking the time to share your positive experience. We'll be sure to pass on your compliments to our team, who work tirelessly to ensure that every guest feels valued and cared for.We hope to have the pleasure of welcoming you back to our hotel again soon for another exceptional stay.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value Super clean room and easy access
Stayed 1 night in May 2024
Response from Travelodge on 13 May 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great value and that you enjoyed a super clean room with easy access. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

4/10 Poor

rothana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk was nice. My room was clean when I first arrived. But room cleaning service is non existent. If you want your room to be clean, you will need to notify the front desk. I asked the front desk to have my room clean in 3 separate ocassion. They said they will do it but they never did. For 6 nights, I showered with old towels and ran out of toilet paper. The room smells bad (like there's mold/meldew somewhere). Airport shuttle is slow. They said shittle run every 45 minutes but it reality it is 1 hour and 15 minutes. This place is not a hotel to stay for tourism because transportation is limited unless you are using Uber/Lyft. Final thoughts: I would not stay at this place again.
Stayed 6 nights in May 2024
Response from Travelodge on 13 May 2024
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the lack of room cleaning service and the delay in the airport shuttle. Your comments have been shared with our housekeeping and shuttle teams to address these issues and ensure that they are resolved promptly. Additionally, we will review our shuttle schedule to ensure accuracy and efficiency for our guests.We understand your frustration with the limitations of our transportation options and apologize for any inconvenience this caused during your stay. Your feedback is important to us, and we will use it to make improvements to our services and amenities.We apologize for any discomfort or inconvenience you experienced during your stay, and we appreciate your feedback. Thank you for bringing these issues to our attention.

6/10 Okay

Gin

Travelled with group
Liked: Staff & service
Good size room, but dated. The room doesn't feel clean lack of maintenance.
Stayed 1 night in May 2024
Response from Travelodge on 13 May 2024
Thank you for sharing your feedback with us. We appreciate your comments regarding the size of the room. However, we apologize for any inconvenience caused by the dated appearance and lack of cleanliness and maintenance. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that all of our rooms meet the highest standards of cleanliness and comfort. We are committed to making improvements based on your comments and hope to have the opportunity to welcome you back in the future to experience the positive changes we will implement. We appreciate your feedback.

2/10 Terrible

Gurminder

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Waste of money. I didn’t even end up staying one night. Looks run down and dangerous
Stayed 3 nights in May 2024
Response from Travelodge on 13 May 2024
We're sorry to hear about your experience and that you did not feel comfortable staying at our hotel. We strive to provide a safe and welcoming environment for all our guests, and it's disappointing to hear that we fell short during your visit. Your feedback is important to us, and we will take your comments into consideration as we continue to make improvements to our property. We appreciate your feedback.

8/10 Good

Tele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate n straight forward
Stayed 1 night in May 2024
Response from Travelodge on 13 May 2024
We're glad to hear that you found our hotel easy to locate and straightforward! Thank you for taking the time to share your positive feedback. We strive to make our guests' experiences as seamless as possible, from the moment they arrive until they depart. If there's anything else we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back soon!

2/10 Terrible

Ernie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel smelled like someone died, place was dirty, bugs in the bed.
Stayed 2 nights in May 2024
Response from Travelodge on 9 May 2024
We are deeply sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously and will take immediate action to address the cleanliness issues you have highlighted. We have also notified our pest control team to investigate and resolve any pest concerns. Your comfort and satisfaction are important to us, and we would like to extend our sincerest apologies for the inconvenience you experienced.

2/10 Terrible

Bret-Lee, Seq Ntl Park

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient Location, Property is quite old. Room phone didn’t work , AC didn’t work.
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our location convenient. However, we apologize for the issues you encountered with the room phone and AC. Providing a comfortable and functional stay is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Travelodge on 13 May 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We take all guest feedback seriously and will use your comments to improve our services. We apologize for any inconvenience you may have experienced during your stay.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Phone did not work
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We apologize for the inconvenience you experienced with the phone during your stay. Your feedback is valuable to us, and we're sorry for any inconvenience this may have caused. Please know that we take these issues seriously, and we will work to ensure that such problems are promptly addressed to improve the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Vineet

Liked: Staff & service, property conditions & facilities
Above average ,satisfactory
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you found your stay above average and satisfactory. Your satisfaction is our priority, and we're committed to continuously improving to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Cleofe de la

Business traveller, Travelled with partner
No microwave , coffee maker not working
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We apologize for the inconvenience you experienced during your stay. Please know that we do offer microwaves in our suites, and we're sorry if this information was not communicated effectively. Additionally, we regret the issue with the coffee maker and assure you that we are addressing this with our team to ensure it's promptly resolved. We appreciate your feedback.

4/10 Poor

Ardel, San Mateo

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
No towels in room, no place to sit besides the bed.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room and limited seating options.Providing a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues with our housekeeping and management teams to ensure that similar incidents do not occur in the future.Your feedback is valuable to us as we strive to continually improve our services and facilities. If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to let us know.

6/10 Okay

JOE

Travelled with partner
Liked: Staff & service
the property is good and i like it
Stayed 2 nights in May 2024
Response from Travelodge on 7 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our property to your liking.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time with us. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.

2/10 Terrible

Lorena

Disliked: Cleanliness
La gente de resección es muy grosera cuando uno no habla inglés
Stayed 3 nights in May 2024
Response from Travelodge on 7 May 2024
Gracias por compartir tus comentarios con nosotros. Nos preocupa profundamente conocer su experiencia con nuestro personal de recepción.Acepte nuestras más sinceras disculpas por cualquier mala educación o incomodidad que haya experimentado debido a la barrera del idioma. Brindar un excelente servicio a todos nuestros huéspedes, independientemente del idioma que hablen, es una prioridad para nosotros y lamentamos cualquier caso en el que esto no se haya cumplido. Abordaremos este asunto con nuestro equipo de inmediato y brindaremos capacitación adicional para garantizar que todos los huéspedes se sientan bienvenidos y valorados.Sus comentarios son invaluables para nosotros mientras nos esforzamos por mejorar nuestros servicios, y esperamos que considere brindarnos otra oportunidad para brindarle el servicio excepcional que se merece.

2/10 Terrible

Maximus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches broken door frames chipped paint just nasty, run down, unkept and gross! And the staff were beyond rude!!
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
We deeply apologize for the unpleasant experience you encountered during your recent stay with us. Your feedback regarding the condition of our property and the behavior of our staff is extremely concerning and not reflective of the standards we aim to uphold.We take cleanliness and maintenance very seriously, and we are actively addressing the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with the utmost respect and professionalism.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We sincerely apologize for any inconvenience or discomfort this may have caused you.

4/10 Poor

Mandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s budget but they advertise things they don’t have They have a coffee machine and sugar etc but no stirer for the sugar, I asked at reception but they said they don’t have them The remote for the tv didn’t work I went to ask reception about the pay movies and I was told she couldn’t help me she checked in for rooms but other than that couldn’t help and there wa none else on shift
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconveniences you experienced during your time with us.We understand the importance of accurate advertising and regret any discrepancies between what was advertised and what was provided during your stay. Your concerns regarding the coffee amenities and the functionality of the TV remote have been duly noted, and we will address these issues promptly to ensure a more seamless experience for our guests in the future.We apologize for any frustration caused by the lack of assistance from our reception staff regarding pay movies. We will use your feedback as a training opportunity to ensure that our team members are knowledgeable and able to assist guests with all inquiries and requests.Your feedback is invaluable to us, and we appreciate the opportunity to improve our services based on your experience.

6/10 Okay

Anibal

Liked: Staff & service
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We appreciate your honesty and value your input.We're glad to hear that you found aspects of your stay satisfactory, but we also acknowledge that there may have been areas where we could have improved to make your experience even better.If there are any specific details or suggestions you would like to share with us regarding your stay, we would greatly appreciate it as it would help us identify areas for enhancement.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

2/10 Terrible

Arin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t stay at the property. We tried two rooms and they were both filled with mold and very humid. The bathroom was dirty and beds were like sleeping on springs. It was unsafe for someone with health concerns, the people at the front desk accommodated us and we found another hotel nearby that was cleaner and safer.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for taking the time to share your experience, although we regret to learn that it was not a positive one. We sincerely apologize for the inconvenience and disappointment you encountered during your attempted stay at our property.Your feedback regarding the mold, humidity, cleanliness, and comfort of the rooms is deeply concerning to us, as we strive to provide all our guests with a comfortable and enjoyable stay. Please rest assured that we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to prevent similar occurrences in the future.The safety and well-being of our guests are of utmost importance to us, and we understand the gravity of your health concerns. We are grateful that our front desk staff were able to assist you in finding alternative accommodations nearby.We truly regret that we were unable to meet your expectations on this occasion.

6/10 Okay

rudy

Travelled with family, Travelled with family and small children
The room was a non smoking room but still had a strong lingering odor of tobacco, the bathroom door was a pocket door (sliding door) that would not close all the way and id it did it was really hard to slide open. Parking is a nightmare and the matress was uncomfortable.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your time at our hotel.We take guest comfort and satisfaction very seriously, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.Regarding the lingering odor of tobacco in your room, we apologize for any discomfort this may have caused. We have implemented additional measures to ensure that all of our non-smoking rooms are thoroughly cleaned and deodorized to eliminate any residual odors.We are also sorry to hear about the issue with the bathroom door and the discomfort of the mattress. Your feedback is invaluable, and we will work diligently to rectify these issues to enhance the overall guest experience.Furthermore, we understand the frustration with parking, and we are actively exploring ways to improve this aspect of our service.We appreciate you bringing these matters to our attention.

4/10 Poor

Monique

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot dirty, many things in room didn’t work including toilet and phone, things broken like the lock on door. Staff was rude, except a nice Samoan woman who was working. No one liked to answer the phone.
Stayed 1 night in Apr 2024
Response from Travelodge on 6 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are truly sorry to hear about the numerous issues you encountered during your time with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the cleanliness of our parking lot, the maintenance issues in your room, and the lack of responsiveness from our staff.Your comments have been shared with our management team, and we are taking immediate steps to address each of the issues you mentioned. Rest assured, we are committed to ensuring that our facilities are well-maintained and that all of our guests receive the highest level of service and hospitality.We are especially grateful for your kind words about the exceptional service provided by one of our team members. We will be sure to recognize her for her outstanding efforts.We understand that we fell short of meeting your expectations, and for that, we are truly sorry. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

4/10 Poor

Monique

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok at first glance, but after being there for the first half hour we noticed all the broken or damaged things in the room. The doors heavy duty lock was broken and “fixed” with a broken piece of wood and was wobbly, the phone didn’t work, the floor in the bathroom was pulled up like ripped in the middle of the floor, the toilet didn’t work. I went to the office to trade rooms and the nice Samoan woman took time to help me into another room, even though they were booked up. She is the main reason I gave a second star. The second room wasn’t much better but I was told that I’d have to be checked out and find somewhere else to stay if the room didn’t work for me. I got into the second room and was fine because I thought the toilet flushed, but when flushed it kind of just circled the water around, we had to poor water into the bowl for a complete flush. The phone didn’t work in This room either. When I called the office no one EVER answered. The pillows were hard and the mattresses uncomfortable. Spiderwebs were around the window, line it hadn’t been cleaned in months, the parking lot was filthy.
Stayed 1 night in Apr 2024
Response from Travelodge on 6 May 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply sorry to hear about the numerous issues you encountered during your time at our hotel. Please accept our sincerest apologies for the inconvenience and disappointment you experienced due to the condition of your room and the lack of responsiveness from our team.Your detailed comments have been brought to the immediate attention of our management team, and we are taking swift action to address each concern to ensure that similar incidents do not occur in the future. We understand the importance of providing comfortable accommodations and excellent service to our guests, and we regret that we fell short of meeting your expectations in this regard.We greatly appreciate your kind words about the assistance provided by one of our team members. We will be sure to recognize her for her exceptional efforts in assisting you during a challenging situation.Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to enhancing the overall guest experience, and your comments will be instrumental in guiding our efforts moving forward.We understand that your experience was not reflective of the high standards we strive to uphold, and for that, we are truly sorry. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

6/10 Okay

Leverett

Disliked: Property conditions & facilities
Roach on the table, black bugs in toilet, bugs on box as bring.
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay.We are deeply concerned to hear about the issues you encountered with pests in your room. Please know that cleanliness and guest comfort are our top priorities, and it is unacceptable that we fell short of meeting these standards during your stay.We have immediately addressed this matter with our housekeeping and maintenance teams to ensure that thorough inspections and treatments are conducted to prevent any recurrence of this issue in the future.We understand the impact that this experience has had on your stay, and we genuinely apologize for any inconvenience it may have caused. Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding and patience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great value
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing great value and ensuring our guests' satisfaction are top priorities for us, so your positive review means a lot. We're delighted that you found your experience with us to be absolutely great.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing [Hotel Name]. We look forward to hosting you again soon!

4/10 Poor

Mussie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old and dirty and the carpet was ripped.
Stayed 1 night in Apr 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room during your stay.Maintaining a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. We take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams immediately to ensure that similar incidents do not occur in the future.Your satisfaction is important to us, and we appreciate you bringing these matters to our attention.

10/10 Excellent

Promit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us.Providing excellent service and ensuring our guests' satisfaction are our top priorities, so your feedback means a lot to us. We're delighted that you had a 5-star experience with us.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing Travelodge by Wyndham San Francisco Airport North. We look forward to hosting you again soon!

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveinient and located in a nice location. They provide Airport pick up and drop shuttle service
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay. Providing convenience and excellent service to our guests is our top priority, and we're delighted that our location and shuttle service met your needs.Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay. Thank you for choosing to stay with us!

2/10 Terrible

Mark

Stayed 1 night in Apr 2024
Response from Travelodge on 20 May 2024
Thank you for your feedback. We are very sorry to hear about your disappointing experience. Your concerns are important to us, and we are committed to addressing them.

6/10 Okay

Pratik

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom didn’t have a door, there was absolutely no parking space
Stayed 2 nights in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret any disappointment caused by the lack of a bathroom door and insufficient parking space.Regarding the bathroom door issue, we apologize for any inconvenience this may have caused. It's important to us that our guests feel comfortable and have the privacy they deserve. We will address this matter promptly to ensure that it is resolved for future guests.As for the parking situation, we understand the importance of convenient parking for our guests. We apologize for any difficulty you experienced in finding a parking space. We will review our parking arrangements and explore potential solutions to improve the availability of parking for our guests.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future. Thank you for your feedback.

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Motel is cheap because it is run down, The TV did not work, NO Microwave. Too few plug-ins.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We apologize for the inconvenience and disappointment you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short of meeting your expectations. We're sorry to hear about the issues with the TV, microwave, and the lack of plug-ins in your room.Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for your feedback.

10/10 Excellent

Sereana

Stayed 1 night in Apr 2024
Response from Travelodge on 20 May 2024
Thank you so much for your amazing review and perfect rating! We're thrilled to hear that you had such a fantastic experience with us. We truly appreciate your kind words and hope to welcome you back again soon for another wonderful stay.

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bad smell in the room was not good. Also, the restroom paint was in pretty bad shape.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the bad smell in your room and the condition of the restroom paint. We understand the importance of a comfortable and pleasant environment for our guests, and it's disappointing to learn that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they don't recur in the future. Your satisfaction is our top priority, and we want to make things right for you. If there's anything specific you'd like us to address or if there's anything we can do to assist you further, please don't hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these matters to our attention.

2/10 Terrible

katie

Stayed 1 night in Apr 2024
Response from Travelodge on 20 May 2024
We're truly sorry for your disappointing experience. Your feedback is invaluable, and we're using it to improve. We hope to have the chance to make it right for you in the future.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything specific that we could have done to make your experience even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Thank you for choosing to stay with us!

4/10 Poor

Ainoama

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we take your comments seriously. We apologize for any inconvenience caused during your stay, and we will use your feedback to make necessary improvements. If there's anything specific you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

RUPESH

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower is not working and when j complained they said to checkout for full refund but denied to change my room.:( and were giving rooms to new customers
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
I'm truly sorry to hear about the issue you encountered with the shower during your stay. Providing a comfortable and hassle-free experience is our top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.We understand the importance of a functioning shower, and it's regrettable that we weren't able to resolve the issue promptly. We apologize for any miscommunication regarding changing your room, and we'll be sure to address this with our team to prevent similar situations in the future.We appreciate your feedback, and we want to make things right for you. Please reach out to us directly so we can discuss your concerns further and ensure you're properly compensated for your experience. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. Thank you for bringing this to our attention.

8/10 Good

rodolfo

Stayed 1 night in Apr 2024
Response from Travelodge on 20 May 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. Your rating of 4 out of 5 stars means a lot to us, and we appreciate your support.We're constantly striving to improve our services, so if there's anything specific you think we could do better, please don't hesitate to let us know. Your insights are invaluable to us as we work towards providing the best possible experience for all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future for another memorable stay.

4/10 Poor

Serena

Liked: Staff & service
Dirty and outdated. The tv was bent forward, lamp was broke and my bathroom door wouldn’t close so I could crap in peace
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the cleanliness issues and the maintenance issues you encountered. We take your feedback seriously and will address these matters promptly to ensure they don't recur in the future. Your feedback is invaluable to us as we continuously strive to improve our accommodations. If you would consider giving us another chance, we would be grateful for the opportunity to make things right for you. Please don't hesitate to reach out if you have any further concerns.

6/10 Okay

Madison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We appreciate your honest review and are glad to hear that you chose to stay with us. Your satisfaction is important to us, and we take your comments seriously. If there are specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future. Thank you for choosing to stay with us.