Outdoor pool, a heated pool
Check availability

Reviews of The Phoenix Hotel

3 out of 5
The Phoenix Hotel
601 Eddy St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ardena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice staying here for a couple days nothing bad
Stayed 2 nights in May 2024

10/10 Excellent

hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every bit of it!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always. A fun place to stay whilst in SF ❗️❗️❗️
Stayed 3 nights in May 2024

10/10 Excellent

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the vibe of The Phoenix. Like a modernized relic from the 60's-70's. It comparable to the McMenamin's properties in Oregon. It was clean and the staff are pleasant and knowledgeable about local restaurants. I'll be going back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenderloin. Nuff said.
Stayed 2 nights in Apr 2024

8/10 Good

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Phoenix Hotel. The staff members were very nice, and the pool area is amazing. Would recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coolest hotel I've visited in S F. in years. First-rate accomodations close to the Civic Center
Stayed 1 night in Apr 2024

10/10 Excellent

Lynette, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Essie

Staff were nice Hotel was ok Area was bad
Stayed 1 night in Apr 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, lovely customer service
Stayed 1 night in Mar 2024

8/10 Good

Ruth

Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s our “Home Away From Home”. Always clean, friendly staff, great pool and restaurant!
Stayed 1 night in Mar 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an oasis in the tenderloin. Property is clean, staff was amazing (especially Orlando), nice linens, onsite restaurant and bar, loved the hotel. The neighborhood does have a lot of people hanging out getting high on the surrounding streets. No one bothered us when we walked to a great soul food restaurant named Brenda’s. Overall it was a great place to stay and the onsite secure parking with in and out privileges was a real plus.
Stayed 2 nights in Feb 2024

10/10 Excellent

Liane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, old school vibe was great
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every stay is perfect. Orlando the office manager makes us feel at home every time, even remembering our names. Auggie the restaurant manager also remembers us by name as even recommends new drinks we may like. The rooms are always clean, the pool is always at a perfect temperature and the staff always friendly. Well done again! We will be back soon.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Unfortunately I had a medical emergency and couldn't stay the entire night. Friendly staff, beautiful outside. Everything was super clean and comfortable. No coffee maker or refrigerator though. But since I didn't stay the whole night I didn't need coffee.
Stayed 1 night in Feb 2024

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst place ever
full of homeless people all around the property doing drug, police cars dealing with situation outside the parking lot. incredible
Stayed 2 nights in Feb 2024

4/10 Poor

Timothy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It seems like the hotel’s primary function is an event space. Very few people were staying at the hotel - felt like a ghost town, but the night I stayed there was a large corporate event with music blasting right outside my room for hours - finally they moved inside at 10pm so that the sound wasn’t intolerably loud - but it was still very loud until 11pm. Don’t stay here if you plan to sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

8/10 Good

Jose-Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be afraid of the neighborhood, as soon as you enter the property you forget all about it. The pool is a perfect 87 degrees year round, the food and drinks are perfect and the staff is always friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retro-cool hotel with loads of rock history
Super cool place with a lot of rock & roll history. Looks like something out of a Wed Anderson movie! Really friendly staff at reception. Rooms are quirky- they’re not super modern but great for a 2 star. Only watch out is the hotel itself is in a dodgy part of town so would suggest leaving / coming back to the hotel in a cab if at night. But there’s security and you’re totally safe at the hotel itself!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Hands down my favorite place to stay in the city. Every aspect was awesome. The front desk (Orlando) was extremely helpful. We will absolutely be back, and I’m getting a robe next time.
Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in the City
The Phoenix is an oasis in the middle of the Tenderloin. The staff is super friendly and it’s a great location near a music venues.
Stayed 1 night in Feb 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, and laid back, with great parking and convenient amenities. I’ll stay again and again
Stayed 1 night in Feb 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Alexys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
It was enclosed all around
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, respectful, cool to talk to, & went above and beyond to make sure that we were comfortable in SF. Sometimes, there are a couple of strange people around the parking lot but no one broke into our car & the Uber drivers were able to easily find us when needed. I can see us coming back here in the near future!
Stayed 2 nights in Dec 2023

10/10 Excellent

Sabrina, Concord

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. All the staff were very friendly and welcoming. The area around the hotel is full of homeless and very dirty but I liked the staff so much I will be staying here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Become an insider
This is a classic San Francisco venue, the home of weekend DJ pool parties for decades. This hotel is NOT for everyone. It's more of 3-star motel. But the people are friendly, the staff really cares, the bar is excellent, the heated outdoor pool is lovely, and free safe parking is included. Hopefully you'll hit a weekend party.
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pay the extra for the Hilton and take an Uber
Stayed 2 nights in Jan 2024

10/10 Excellent

Blanca

Stayed 1 night in Jan 2024

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel experience
Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Orlando, the mgr, and Auggie. They made us feel like we were “coming home”.
Stayed 1 night in Jan 2024

8/10 Good

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is really cool; we've seen shows there and expected the chic veneer. We were so beyond ourselves at the generosity and kindness of the staff. They are genuine people and made staying there such a pleasure.
Stayed 3 nights in Dec 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Phoenix is a brilliant gem of a hotel in a very shady neighborhood (the Tenderloin). Keep in mind this is not a luxury hotel - limited housekeeping service, the bathroom is dated, no room service. Staff is friendly and helpful. The pool is warm and sparkling clean. And the red light above the bed makes for a super fun vibe. The neighborhood is rough, but the Phoenix location is in good proximity to many things. The bar/dining room on site is only open Thurs-Sat, which is a bummer, but the bar across the street (Emperer Norton's Boozeland) is a good place to hang and get a drink.
Stayed 4 nights in Dec 2023

8/10 Good

Sheena, sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with the hotel. Cute retro/music-themed decor fits great since we stayed there to go to a concert at the Great American Music Hall which is super close. The onsite restaurant and bar is fabulous.The pool and patio area look like a blast and provide a nice view even in December. The staff were very frindly and watchful for the guest's comfort and safety. The downfalls are that it's in the Tenderloin area with a high homeless population but if you walk over to Polk street it's better. Also, make sure you get a Banh Mi Sandwich from Saigon Sandwich across the street!! The hotel itself is old and it shows inside the rooms but it didn't have a dirty feel to me. I'll go back for sure.
Stayed 2 nights in Dec 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definitely a diamond in the rough. The place is spotless and hip, and the people who work here are righteous. Too bad the neighborhood is not as good.
Stayed 2 nights in Dec 2023