City view

Reviews of Taj Campton Place

5 out of 5
Taj Campton Place
340 Stockton St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1001 reviews" "
Rating 8 - Good. 187 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not the fanciest or newest hotel but it is clean and convenient to Union Square and Moscone.
Stayed 4 nights in May 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Taj Campton. The staff was welcoming and seemed like genuinely nice people. The feeling and regard was beyond courteous. We had a reservation for two nights before heading to the Redwoods. We had a reservation for someplace near the airport the night before leaving CA, but ended up staying an extra night at this hotel because it felt so good to be there. This is my new favorite hotel in SF.
Stayed 2 nights in Apr 2024
Response from Pulkesin Mohan General Manager on 4 May 2024
Dear Kim,Thank you so much for sharing your experience with us! We're delighted to hear that you had a wonderful stay at Taj Campton and that our staff made you feel genuinely welcomed and valued. It's fantastic to know that you felt so comfortable and enjoyed your time with us that you extended your stay. Your kind words mean the world to us, and we're thrilled to become your new favorite hotel in San Francisco! We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Timothy, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are the nicest here. So warm and welcoming.
Stayed 4 nights in Apr 2024
Response from Pulkesin Mohan General Manager on 30 Apr 2024
Dear Timothy,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Taj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pulkesin Mohan General Manager on 8 May 2024
Dear Taj,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Timothy, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Got an upgrade too. And the front desk and door staff were very prompt and friendly.
Stayed 2 nights in Apr 2024
Response from Pulkesin Mohan General Manager on 30 Apr 2024
Dear Timothy,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your room and that you received an upgrade – it's always great when we can make our guests' stays even more special. Our team at the front desk and door staff are dedicated to providing prompt and friendly service, so we're delighted to hear that they made a positive impression on you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was under renovations
Stayed 4 nights in Apr 2024
Response from Pulkesin Mohan General Manager on 30 Apr 2024
Dear [Guest Name],Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice and kind! Made my stay so special. The hotel is beautiful in a wonderful location. I would absolutely stay again. Honestly am going to always stay here for future visits. Had so much fun everyone was so great!
Stayed 5 nights in Apr 2024
Response from Pulkesin Mohan General Manager on 30 Apr 2024
Dear Janelle,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to create a welcoming and memorable experience for all our guests, and we're delighted to hear that their kindness and hospitality made your stay special. It's fantastic to know that you found our hotel beautiful and enjoyed its convenient location. We can't wait to welcome you back for future visits, and we'll make sure your next stay is just as enjoyable. Until then, safe travels!

6/10 Okay

paul

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Parking fee was not made aware charged 91 dollars for "oversized" car. It was just a toyota tundra pick up truck. Charged resort fee but there is no resort there
Stayed 1 night in Apr 2024
Response from Pulkesin Mohan General Manager on 4 Apr 2024
Dear Paul,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the pricing transparency at our hotel. We would like to clarify that all our prices, including parking fees and resort fees, are clearly stated on our hotel website as well as on all third-party booking platforms.Regarding the parking fee for an "oversized" car, we apologize for any confusion. Our parking rates are based on industry standards for different vehicle sizes, and we strive to communicate this information clearly to our guests. We will review our communication processes to ensure that all guests are informed about parking fees prior to their arrival.As for the resort fee, we understand your concern. While we do not have traditional resort amenities, the resort fee covers a range of services and benefits provided to our guests during their stay, such as Wi-Fi access, fitness center use, and other conveniences.We value your feedback and will use it to improve our communication and guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future for a more enjoyable stay.Warm regards,

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is always impeccable and the stay was extremely constable, as usual. Our favorite hotel in San Francisco.
Stayed 2 nights in Mar 2024
Response from Pulkesin Mohan General Manager on 4 Apr 2024
Dear Suzanne,I want to take a moment to express my sincere gratitude for the fabulous review you wrote about your recent stay with us. Your kind words and praise mean the world to our team, and we are thrilled that we were able to exceed your expectations.Knowing that we made your stay enjoyable and memorable is what motivates us to continue delivering exceptional experiences to all of our guests. Thank you for taking the time to share your feedback with us and for choosing to stay with us.We hope to have the pleasure of welcoming you back soon and providing you with another unforgettable stay.Warm regards,

10/10 Excellent

DENISE

Stayed 1 night in Mar 2024
Response from Pulkesin Mohan General Manager on 30 Apr 2024
Dear Kevin,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Zhengsong

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location. Highly recommend
Stayed 1 night in Mar 2024
Response from Pulkesin Mohan General Manager on 29 Mar 2024
Dear Zhengsong,Thank you so much for taking the time to write a review of your recent visit to our Hotel. We are thrilled to hear that you enjoyed both the location and the staff interaction. Your kind words mean a lot to us and we truly appreciate your feedback.We strive to provide the best possible experience for our guests, and it is always great to hear when we have succeeded. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to let us know if there is anything we can do to make your next visit even better.Thank you again for choosing to stay with us and for sharing your experience with others.

10/10 Excellent

kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality at this hotel as always with sound-proof rooms with great views, close proximity to everything in SF, and great room service. My go-to staycation hotel.
Stayed 1 night in Mar 2024
Response from Pulkesin Mohan General Manager on 20 Mar 2024
Dear Kathryn,Thank you for your kind words and continued loyalty to our hotel! We are thrilled to hear that you enjoyed our hospitality, sound-proof rooms with great views, convenient location, and excellent room service during your recent stay.It's wonderful to know that we have become your go-to staycation hotel in San Francisco. We appreciate your support and look forward to hosting you again for another memorable staycation experience.Thank you for choosing to stay with us, and we can't wait to welcome you back soon!Warm regards,

10/10 Excellent

Karen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is all just so nice and great at their jobs. Room is huge for SF standards.
Stayed 1 night in Feb 2024
Response from Pulkesin Mohan General Manager on 26 Feb 2024
Dear Karen,I wanted to take a moment to express my sincere gratitude for choosing to stay with us during your recent visit. It was an absolute pleasure to have you as our guest, and we are delighted to hear that you had a wonderful experience with us.We are thrilled to know that you were pleased with the service provided by our team members. We strive to provide exceptional service to each and every guest, and I am thrilled to hear that we were able to meet your expectations.Thank you once again for choosing to stay with us. We value your loyalty and look forward to welcoming you back again soon.

10/10 Excellent

DIANE S, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, great location and very nice staff.
Stayed 3 nights in Feb 2024
Response from Pulkesin Mohan General Manager on 22 Feb 2024
Dear Dianes,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you had a peaceful and enjoyable stay with us, and that our team was able to provide you with great service.We are also happy to hear that our location was convenient for you. We take pride in our property's location and are glad that it met your needs.Thank you again for choosing to stay with us and for your wonderful feedback. We look forward to welcoming you back and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at the Taj Campton. Super easy to find, park and walking distance from everything you need!
Stayed 1 night in Feb 2024
Response from Pulkesin Mohan General Manager on 22 Feb 2024
Dear Emily,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you had a peaceful and enjoyable stay with us, and that our team was able to provide you with great service.We are also happy to hear that our location was convenient for you. We take pride in our property's location and are glad that it met your needs.Thank you again for choosing to stay with us and for your wonderful feedback. We look forward to welcoming you back and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with very comfortable rooms. Professional staff. Bistro/ bar has a wonderful menu and the food is really good. Bar needs to stay open to 11
Stayed 5 nights in Feb 2024
Response from Pulkesin Mohan General Manager on 22 Feb 2024
Dear Joan,Thank you so much for taking the time to write a review of your recent visit to our Hotel and dinning at our restaurant. We are thrilled to hear that you enjoyed the food. Your kind words mean a lot to us and we truly appreciate your feedback.We strive to provide the best possible experience for our guests, and it is always great to hear when we have succeeded. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to let us know if there is anything we can do to make your next visit even better.Thank you again for choosing to stay with us and for sharing your experience with others.Best regards,

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Pulkesin Mohan General Manager on 22 Feb 2024
Dear Mauricio,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Zen-like peacefulness
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 29 Jan 2024
Dear Anne,Thank you for your review! We're pleased to hear that you found our environment to be peaceful and serene. We strive to create a calming atmosphere for all our guests, and it's wonderful to know that you experienced a sense of Zen-like tranquility during your visit. We hope to welcome you back for another peaceful experience in the future.

10/10 Excellent

Giovanni, WILMINGTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 nights in the Taj with amazing Soukaina and her team who made me feel home sweet home spoiling me. The property is an elegant vestige of the past which will be refreshed soon. An oasis in Downtown SF
Stayed 4 nights in Jan 2024
Response from Pulkesin Mohan General Manager on 26 Jan 2024
Dear Giovanni,Thank you so much for taking the time to write such an amazing review of your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to provide you with exceptional service.We are especially grateful that you mentioned Soukaina by name. She is an outstanding member of our team who takes great pride in providing our guests with memorable experiences. We will be sure to share your kind words with her and recognize her for her exceptional service.Thank you again for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back soon and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Mary, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small elegant hotel is located in a great area for shopping and sightseeing. Wonderful, welcoming staff.
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 26 Jan 2024
Dear Mary,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you had a peaceful and enjoyable stay with us, and that our team was able to provide you with great service.We are also happy to hear that our location was convenient for you. We take pride in our property's location and are glad that it met your needs.Thank you again for choosing to stay with us and for your wonderful feedback. We look forward to welcoming you back and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 24 Jan 2024
Dear Gregory,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards

8/10 Good

Wilfred

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 17 Jan 2024
Dear Wilfred,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional.
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 17 Jan 2024
Dear Alexandra,Thank you so much for taking the time to recognize our team for providing great customer service. We are thrilled to hear that you had a positive experience with us and that our team was able to exceed your expectations.At Taj Campton Place, we strive to provide exceptional service to all of our customers, and it is always rewarding to receive such positive feedback. We are grateful for your kind words and appreciate your support.Once again, thank you for recognizing our team and for choosing to do business with us. We look forward to serving you again in the future.Best regards,

10/10 Excellent

Kirt, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, entire staff was amazing, professional, courteous.
Stayed 5 nights in Jan 2024
Response from Pulkesin Mohan General Manager on 11 Jan 2024
Dear Kirt,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Miguel Angel Moran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 11 Jan 2024
Dear Mr. Moran,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kristen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pulkesin Mohan General Manager on 5 Feb 2024
Dear Kristen,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

4/10 Poor

Ester

Liked: Staff & service, property conditions & facilities, room comfort
Depressing hidden fees
There was about $140 in hidden fees. Wasnt really communicated beforehand it'd be that expensive
Stayed 2 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 4 Jan 2024
Dear Ester, Thank you for taking the time to share your feedback on your recent stay at Taj Campton Place. Please accept my sincerest apologies as your visit clearly did not leave you with a very positive impression of Taj Campton Place. It is our goal to ensure your next visit to the hotel leaves you with a truly exceptional guest experience, which you deserve and expected from this past stay.Again, please accept my apologies and I look forward to corresponding with you soon if you decide to give us another chance.Kind Regards

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent; old but very cozy and clean. The service was espectacular and they had a sign for you to place on the door when you wanted your room to be serviced. Awesome experience. Love it!
Stayed 4 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 11 Jan 2024
Dear Barbara,I want to take a moment to express my sincere gratitude for the fabulous review you wrote about your recent stay with us. Your kind words and praise mean the world to our team, and we are thrilled that we were able to exceed your expectations.Knowing that we made your stay enjoyable and memorable is what motivates us to continue delivering exceptional experiences to all of our guests. Thank you for taking the time to share your feedback with us and for choosing to stay with us.We hope to have the pleasure of welcoming you back soon and providing you with another unforgettable stay.

10/10 Excellent

Bharat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Great place to stay
Stayed 3 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 31 Dec 2023
Dear Bharat,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid hotel but it’s not the Taj
Taj Campton checks most of the boxes, nice, clean, courteous staff, and location. However if you have experienced Taj hospitality in their other hotels and their attention to details, Compton falls short by quite a lot. The food and specially their breakfast is best skipped and would recommend travelers to try nearby breakfast places. The bathroom amenities, specially their shampoo and conditioner could be better in quantity and quality. Overall the hotel and room needs some overhaul.
Stayed 2 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 31 Dec 2023
Thank you for taking the time to share your positive review of your recent stay with us. We are thrilled to hear that you enjoyed your time with us. At the same time, we do apologize if we fell short of your expectations in any way. We appreciate your feedback, and we will take it into account as we continue to improve our offerings and services. We value your patronage and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice hotel. Will return.
Really comfortable, well appointed room. Very quiet. Huge tub. Excellent bedding. Would offer a few more tea choices and corridor carpet should be replaced. All staff I interacted with were professional and caring. Good hotel. Better than Hyatt across the street. Bar should be dog friendly, more and more in SF are.
Stayed 1 night in Dec 2023
Response from Pulkesin Mohan, General Manager on 27 Dec 2023
Dear Peter,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

D Michael, Napa

Stayed 1 night in Dec 2023
Response from Pulkesin Mohan, General Manager on 27 Dec 2023
Dear D Michael,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was greeted with smiles and hello’s from all staff. The 3:00 checking time and noon check out was fabulous!! And different from the trend of later check ins and earlier and earlier check outs. Nice big bathroom. Comfortable bed and pillows.
Stayed 1 night in Dec 2023
Response from Pulkesin Mohan General Manager on 19 Dec 2023
Dear Francesca,Thank you so much for taking the time to recognize our team for providing great customer service. We are thrilled to hear that you had a positive experience with us and that our team was able to exceed your expectations.At Taj Campton Place, we strive to provide exceptional service to all of our customers, and it is always rewarding to receive such positive feedback. We are grateful for your kind words and appreciate your support.Once again, thank you for recognizing our team and for choosing to do business with us. We look forward to serving you again in the future.Best regards,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 19 Dec 2023
Dear William,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Joan

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Pulkesin Mohan General Manager on 19 Dec 2023
Dear Joan,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Pulkesin Mohan General Manager on 11 Jan 2024
Dear Matthew,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Pulkesin Mohan General Manager on 9 Feb 2024
Dear Antonio,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

8/10 Good

Alok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Pulkesin Mohan General Manager on 12 Dec 2023
Dear Alok Kumar,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Darla Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Taj. The hotel and room was clean and comfortable. In suite nespresso coffee maker and a restaurant/ bistro and bar in the hotel were all great. Hands down it’s the staff that makes this place such a gem. Convenient location in San Francisco’s union square - and I would not hesitate to recommend you stay here. We will definitely be back
Stayed 6 nights in Nov 2023
Response from Pulkesin Mohan, General Manager on 2 Dec 2023
Dear Darla Rae, I want to take a moment to express my sincere gratitude for the fabulous review you wrote about your recent stay with us. Your kind words and praise mean the world to our team, and we are thrilled that we were able to exceed your expectations. Knowing that we made your stay enjoyable and memorable is what motivates us to continue delivering exceptional experiences to all of our guests. Thank you for taking the time to share your feedback with us and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon and providing you with another unforgettable stay. Warm regards,

10/10 Excellent

Paulla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Pulkesin Mohan, General Manager on 2 Dec 2023
Dear Paulla, Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Tinaz

Travelled with family
Liked: Amenities
The carefully done decor is elegant and comfortable. The restaurant food was great and the service in all departments was wonderful.
Stayed 3 nights in Nov 2023
Response from Pulkesin Mohan General Manager on 15 Nov 2023
Dear Tinaz,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you had a peaceful and enjoyable stay with us, and that our team was able to provide you with great service.Thank you again for choosing to stay with us and for your wonderful feedback. We look forward to welcoming you back and providing you with another exceptional stay.Warm regards,

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit dated, but no issues other than it being like walking into a bit of a time machine.
Stayed 4 nights in Nov 2023
Response from Pulkesin Mohan General Manager on 15 Nov 2023
Dear Matthew,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,

6/10 Okay

Yew Seong

Liked: Cleanliness, staff & service
It is a nice hotel in a relatively safe area of SF. Near to shopping area and Chinatown. Rooms are relatively ok but the bed pillows are not the most supportive for the neck or back. No view out of my small window bay though.
Stayed 6 nights in Oct 2023
Response from Pulkesin Mohan on 3 Nov 2023
Dear Yew Seong, Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Sonal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely courteous staff!
Stayed 3 nights in Oct 2023
Response from Pulkesin Mohan on 27 Oct 2023
Dear Sonal,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Oct 2023
Response from Pulkesin Mohan on 19 Oct 2023
Dear Florence,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good stay, nice staff
Stayed 1 night in Oct 2023
Response from Pulkesin Mohan on 1 Nov 2023
Dear Jose, Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful hotel, great location and attentive staff.
Stayed 3 nights in Oct 2023
Response from Pulkesin Mohan on 18 Oct 2023
Dear John,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service!
This is a fantastic location, the rooms were very comfortable and well decorated but the very best part was the customer service, especially Soraya who was extremely helpful and kind. I will be back!
Stayed 1 night in Oct 2023
Response from Pulkesin Mohan General Manager on 10 Oct 2023
Dear Beth,I want to take a moment to express my sincere gratitude for the fabulous review you wrote about your recent stay with us. Your kind words and praise mean the world to our team, and we are thrilled that we were able to exceed your expectations.Knowing that we made your stay enjoyable and memorable is what motivates us to continue delivering exceptional experiences to all of our guests. Thank you for taking the time to share your feedback with us and for choosing to stay with us.We hope to have the pleasure of welcoming you back soon and providing you with another unforgettable stay.Warm regards,

10/10 Excellent

Sadiq

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff.
Stayed 1 night in Oct 2023
Response from Pulkesin Mohan on 8 Oct 2023
Dear Sadiq,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Pulkesin Mohan on 27 Oct 2023
Dear Matthew, Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty. We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon. Best regards,