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Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco

5 out of 5
Palace Hotel, a Luxury Collection Hotel, San Francisco
2 New Montgomery St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1005 reviews" "
Rating 8 - Good. 180 out of 1005 reviews" "
Rating 6 - Okay. 77 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, outstanding service. The tea service at the restaurant was a special treat AND they made us entirely gluten free custom tea food.
Stayed 3 nights in Apr 2024

2/10 Terrible

Andrew

Liked: Cleanliness
They serve zero food/room service for long periods at a time during the day. None of the windows opened. No bath. Completely misleading.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Jerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with other than the fact that it’s in a dying city.
Stayed 1 night in May 2024

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Great hotel, definitely recommend.
Stayed 1 night in May 2024

10/10 Excellent

Estela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean hotel. Super friendly staff. Valet was a bit pricey but didn't mind since it was only one night. Bar areas were nice. Would definitely be back!
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Stayed 1 night in May 2024

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful with a lot of history! The rooms are very clean and spacious with comfortable beds! It’s centrally located within walking distance to restaurants and shopping! The staff are friendly and professional and always there to help with your every need! There are several restaurants on property if choose not eat off property. Love love this hotel!
Stayed 2 nights in Apr 2024

10/10 Excellent

Lana

Liked: Property conditions & facilities
The property is beautiful, and all staff are friendly and helpful. Will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've enjoyed another excellent stay at the Palace. Rooms are very comfortable, the pool is great, and staff are wonderful.
Stayed 4 nights in Apr 2024

6/10 Okay

Claire

Stayed 4 nights in Mar 2024

8/10 Good

sachie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, and clean. We as a family felt safe. The employees were all very helpful. The parking was very convenient and our cars were secure
Stayed 1 night in Apr 2024

10/10 Excellent

danee m

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the best hotel I’ve ever stayed at! It’s super clean, nice, classy, and the staff was so sweet! I wish our stay had been longer! I can’t wait to go back!
Stayed 1 night in Apr 2024

10/10 Excellent

Reina

Liked: Cleanliness, property conditions & facilities
The staff was extremely friendly and very accommodating. My husband and I took my son and his two friends see a concert. The front desk was helpful with locating a restaurant near the venue For my husband and I to have dinner while the kids were at the concert.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel, great service.
Stayed 1 night in Apr 2024

8/10 Good

masha, boca raton

Liked: Cleanliness, property conditions & facilities
The hotel is OK understaffed in terms of management The hotel is understaffed Management and security take a very long time to respond, they have rowdy guests, Drunken parties at all hours of the night, and no control...
Stayed 3 nights in Apr 2024

10/10 Excellent

kulwant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lots of amazing architecture. Rooms are elegant and comfortable, really nice bed. Lovely stay all around.
Stayed 1 night in Apr 2024

8/10 Good

Nydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel:)
Stayed 1 night in Mar 2024

10/10 Excellent

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sue, Oakland

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

ARTIKA

Stayed 4 nights in Mar 2024

8/10 Good

Nicole

Travelled with family
Liked: Property conditions & facilities
The room had an odd smell to it
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location in the heart of SF
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and friendly staff, rooms were clean and comfortable beds!
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many aspects of the property are exceptional - such as the dining spaces, the room, cleaning, and front desk help. My only feedback is regarding coffee and WIFI. Coffee makers provided in each room. You can hide them away in the cabinets but please provide them in room. The person working the cafe downstairs (not open until 6am) is unfriendly and I was not aware of the free coffee for guests until I checked out. Also I don't think you should nickle and dime customers on the WIFI at such a nice establishment.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great stay all around. From facility to staff it’s my new go to SF hotel moving forward.
Stayed 2 nights in Mar 2024

10/10 Excellent

jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall room was nice and staff was helpful. When it got busy for breakfast, staff tried to mange the busi-nesss but it overall not handled well. Overall experience was positive.
Stayed 1 night in Mar 2024

10/10 Excellent

LeSonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful luxery property :)
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The police harassed and assaulted me and kicked me oit of a paid room. Refund needed.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for your feedback. The safety of our guests and associates is a major priority for us. When a guests conduct interferes with our other guest's enjoyment, we will take action as we did in this case to rectify the situation. Regardless of how one books our hotel a standard of conduct is expected from each of our guest. A refund will not be issued in this case.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Everything was lovely we were just disappointed that the hot tub wasn't working during our stay.
Stayed 7 nights in Mar 2024

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff members showed us the mezzanine where Garden Court is overlooking. Beautiful place and great staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing amenities and very friendly staff.
Stayed 2 nights in Mar 2024

6/10 Okay

RODESSA DELROSARIO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel itself is gorgeous. Room was smaller than expected and a little outdated. The receptionist that assisted us was nice. Things I didnt like during my stay: (1) VALET PARKING - Crowded & not organized as expected (2) SPA’s not working (3) Water pool was cold
Stayed 1 night in Mar 2024

6/10 Okay

Rajessah

Travelled with family
Pool was too cold and the jacuzzi wasn’t working. If the amenities are not working, it would have been nice that we were informed so we could have stayed somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Remia, Carlsbad

Stayed 1 night in Mar 2024

10/10 Excellent

Toni, La Crescenta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeremy

Business traveller
Liked: Cleanliness, staff & service
Given the ratings, I was disappointed. The room was dark and charmless. The hotel was large and had a conference going on so the common areas were closed for private groups and crowded.
Stayed 1 night in Mar 2024

8/10 Good

Phillip

Stayed 3 nights in Feb 2024

10/10 Excellent

Xiaoxue

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful love the bar (The Pied Piper) and room service was fast and delicious
Stayed 1 night in Feb 2024

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bldg. Great history, beautiful architecture, & the staff was great. Room was small, but it was adequate & comfortable. The jacuzzi was out, which sucked. That said, I'm sure I could have found similar quality hotel for a lot less.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Area around hotel sketchy. I understand the problems but too many mental health and drug issues visible on Market and surrounding area. Hotel staff was uniformly terrific.
Stayed 3 nights in Feb 2024

8/10 Good

Albert Fook gay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good atmosphere
Stayed 2 nights in Feb 2024