Ratings based on 2,173 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Excellent hotel and staff

Posted 18-Jul-2014
We had a great stay. Great location. Laura at front desk helped print out Tix to AT&T Park and gave hints on travel. Darrel at front door was also very helpful. Hotel was clean and luxurious.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Nice hotel, good location

Posted 14-Jul-2014
We had six people in my group, so we had two rooms, each with 2 double beds. It was a little tight fitting two people in a double bed but it was manageable. Of course, that has more to do with the size of beds, not the hotel itself, but just an FYI, since there is not room for a roll away if you have 2 double beds. We had 8 people in the room at one point just hanging out, and it was not a problem, so the rooms were differently big enough. One thing I found strange was there was no fan in the bathroom. Wasn't a big deal, but just thought it was strange. Staff was very nice, and very quick to accommodate a couple requests we had. The location of the hotel itself, is pretty good. It is in the financial district, so it is a little bit limiting in terms of food options right around there, but we went to dinner at North Beach which was about a 5 to 10 minute walk away so not a big deal at all. Everyone in my group had a positive experience, and I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southern California

Very elegant

Posted 14-Jul-2014
Pros: Quiet, elegant, comfortable bed/pillows/linens and friendly, accomodating staff
Cons: Better quality iron in the room
Location: Many attractions, such as Ferry Building, ATT Park and Union Square close by
I stayed once at the San Francisco Omni several years ago when traveling alone and enjoyed my time there. Very elegant and comfortable, very friendly and accommodating staff, and very quiet on the weekends. But this time, my fiance' and I agreed that a pool/hot tub would have been nice, and a view of the Bay would've been glorious! So although this is a top-notch facility in many ways, it doesn't meet your needs if you're looking for a romantic retreat in the City by the Bay. Otherwise, the price is right for the quality of hotel and we enjoyed our stay immensely.
5 out of 5
Recommended
for Everyone
by A verified traveller from Granada Hills, CA

Excellent Stay, Convenient Location, Helpful Staff

Posted 13-Jul-2014
Pros: Wonderful location and so clean and spacious rooms. One can even specify preferences for a high floor or corner room.
Cons: To save money on utility bills, the hotel can replace the incandescent lamps used, for the more energy efficient compact fluorescent lamps and LEDs.
Location: The Ferry Market building, Chinatown and fishermen's wharf are easily accessible from this place.
Had the pleasure to stay for only one night. We're a couple staying overnight and were treated to a very nice large room that was clean and wonderfully furnished. This hotel is close to everything. The Ferry Market Building was just a short 10 minute walk were we were able to go to the Hog Island Oyster Bar, a favorite place for seafood. This place was also so close to Chinatown. The staff were so helpful, from the valet to the reception desk. My husband is a diabetic and woke up at 1:30 Am and had a low blood sugar attack and he went down to the front desk and was helped by David T. with a glass of orange juice and a cookie to alleviate the symptoms my husband was suffering from. Many thanks to this super employee for helping my husband out. In the morning another staffer by the name of Kyle H helped us to get our wifi charges waived after verifying that we were Select Club members. Many thanks to him also and finally the Valet staff were very nice. Thanks to Jerome and Mark for helping us. Great experience at Omni. We'll likely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jul-2014
Very nice hotel, close to everything in the city. Staff very welcoming upon entrance and exit of hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from new york city

Good, but not great.

Posted 10-Jul-2014
Pros: Friendly staff.
Cons: Rooms could use redecorating
Location: Walk to the nearby Ferry building for lunch and a walk along the Embarcadero.
This was a comfortable hotel with traditional decor and a so-so bathroom. The location was central, but in the not-so-interesting financial district. Because of the close nearby towers the rooms had no views and not much light. Staff was friendly and available.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, CA

Mini Family Trip

Posted 10-Jul-2014
Pros: Everything! The staff was always great and helpful. The room was very clean and the beds are comfy. The location of the hotel is great as well.
Cons: Nothing. Best Hotel we've stayed at.
Location: The location is great. China town is a few blocks away and union square is a ten minute walk. From there, we took the trolly to fisherman ward.
Everything was great from the time we arrived until the time we departed. The staff was always helpful and friendly. The room was clean and there was a note from housekeeping welcoming us. We all love the hotel. They went out of their was when my kid asked if they had a pool. They said no but a few minutes later, house keeping came to our room with milk and cookies for my kids. That was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from Milan, Italy

A great hotel to stay when there is a bargain

Posted 09-Jul-2014
Historical building in the high end downtown of SF, with all comforts of a 5-star hotels. Standard room (where I stayed) is spacious and with rich-looking furniture. Bathroom is clean and with pretty new accessories. I had limited interactions with hotel personnel but I didn't have impression of warm/proactive approach; let's say that is what is expected in any other 5-star hotel. Rack price is very expensive although aligned to similar accommodations in town. I enjoyed a promotion so my value for money was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 09-Jul-2014
We had a great experience at OMNI. It is very close to catching a trolley but located in the city close by many things that we walked pretty much everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel in financial district

Posted 09-Jul-2014
Very friendly staff. Very clean and large room. Good location. Close to BART station.