Exterior

Reviews of Inn on Folsom

2 out of 5
Inn on Folsom
1188 Folsom St., San Francisco, CA

Reviews

6.6
Rating 10 - Excellent. 132 out of 617 reviews" "
Rating 8 - Good. 179 out of 617 reviews" "
Rating 6 - Okay. 132 out of 617 reviews" "
Rating 4 - Poor. 84 out of 617 reviews" "
Rating 2 - Terrible. 90 out of 617 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

William, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay at the Inn on Folsom, it's centrally located to all the eateries ans bars, and close to somw of the events, great neighborhood.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Customer Care Team on 7 Mar 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Customer Care Team on 28 Nov 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'm suspecting this place used to be a boarding house at one time. One shared bathroom for the whole floor. Three shared showers. There was paint chipping around the vanity mirror in room. All the bedding, while clean, had some sort of stain on it. The night club next door is noisy until 2am most nights. The ventilation system has some sort of mold issue as I contacted a chest cold that would clear up when i left for the day. In the last day, at around 6am, somebody went around and sprayed a fire extinguisher on both floors causing the fire alarms to go off and alert the fire department. Don't stay here.
Stayed 6 nights in Nov 2022

4/10 Poor

Michael, Boise

Disliked: Cleanliness, amenities, property conditions & facilities
Great location (the reason why I booked here) but the property is run down and dirty. The first room they put me in hadn’t been cleaned yet and smelled like an all night party just ended (sex and weed) One toilet per floor and three individual shower rooms (at least on the second floor) super awkward and inconvenient.
Stayed 3 nights in Oct 2022

2/10 Terrible

Lawrence J

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boarding house with long term tenants who have mental health issues, drug problems and the like. It is not suitable for holiday accommodation. I am shocked that Expedia lists it on their site. Surely they have a duty of care to their customers. Given that this property is in SF it wouldn’t be hard for Expedia to inspect the site. I am now rethinking use of this site after this experience. People screaming at each other throughout the night. A tennant locked in the only share toilet for hours on end, the smell of dog poo and the stench of pot throughout the property were just a few of the highlights. Shame on you Expedia.
Stayed 3 nights in Sep 2022

8/10 Good

Michael, WEST HOLLYWOOD

Liked: Cleanliness, staff & service
Disliked: Amenities
Went to San Francisco for Dore Alley. Hotel was only a couple of blocks away.
Stayed 4 nights in Jul 2022

8/10 Good

Steve

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Customer Care Team on 5 Aug 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

nancy

Stayed 2 nights in Jul 2022

2/10 Terrible

Sally

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Only Good for Clubbing
The Inn at Folsom sits on top F8 nightclub. The music and talking is so loud that we could not stay to sleep. Bathrooms are not in the rooms. They are down the hall. We checked out 30 minutes after arrival. They refused to refund our money.
Stayed 1 night in Jun 2022
Response from ben on 5 Jul 2022
We apologize for inconvenience. We sit on top of Cat Club. Information about Club and shared shower are public information and we only charge our guest as per the policy of their reservation. Thank you.

10/10 Excellent

Alana

Travelled with group
Inn on Folsom
Very kind, helpful staff and great central location
Stayed 1 night in Jun 2022
Response from ben on 5 Jul 2022
Thank you.

2/10 Terrible

Kimberly D

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we had trouble locating it, it was hidden, with a crowd of people hanging close by. We had to walk through a cloud of Marijuana smoke to get to the door. The room was dirty. We knew the bathroom was shared but we weren't expecting the shower down the hall to not have anywhere to set our clothing. Campground showers are better. The toilet was strictly a toilet. To wash my hands i had to go all the way back to my room. In our room we could hear everything. The night club below us booming all night. The people down the hall arguing. The hotel advertised continental breakfast, no such thing, in fact where the continental breakfast must have been at one time, there was a sign that said if it's not your food, don't touch it. The couch in there was ripped to shreds. We only stayed the first night out of the 4 we booked. We didn't feel safe or clean being there. We waited at the desk to tell them we were leaving, no one came to the front desk, so we left our keys in the room and left.
Stayed 4 nights in Apr 2022
Response from Customer Care Team on 2 May 2022
Dear Kimberly, We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we regret that our hospitality and attention to detail left something to be desired in this case. We apologize for the issues you faced that marred your stay with us. Your comfort and satisfaction are of the utmost importance to us, and it is extremely disappointing if a guest leaves with less than a first-rate experience. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality.

8/10 Good

Britton

Liked: Staff & service
Worth the price. you get what you pay for. This place is inexpensive and a little rundown. But its super convenient, I felt safe and welcome.
Stayed 1 night in Mar 2022
Response from Customer Care Team on 17 Apr 2022
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for your buck if you just need a spot to crash.
Stayed 1 night in Feb 2022
Response from Customer Care Team on 1 Mar 2022
Hey there, Thank you for the positive review. We really appreciate it. We are glad that you found our accommodation pleasant, and we also hope everything was in order, and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

2/10 Terrible

Areana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Dec 2021
Response from Guest Experience Team on 7 Dec 2021
Dear Guest, It is apparent from your review that you did not really enjoy your experience with us. We are sorry for all our shortcomings. We would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you a flawless experience in the future!

2/10 Terrible

Nicholas

Disliked: Staff & service, property conditions & facilities
Showed up to brusque hotel clerk telling me I did not have a reservation Upshot is it seemed more like a transient hotel I booked a night at a better hotel and didn’t get charged for cancellation
Stayed 1 night in Sep 2021
Response from Guest Experience Team on 30 Sept 2021
Dear Guest, We apologize for the unexpected incident that brought you inconvenience, and we will definitely investigate this matter further with our team to ensure that it does not happen again. We believe some confusion led to this misunderstanding, and we are genuinely sorry for the discrepancies you faced. We take guest feedback very seriously, and we have forwarded your inputs to management for review. We will reach out to you for further information.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were very clean and staff was really friendly.
Stayed 2 nights in Sep 2021
Response from Guest Experience Team on 9 Sept 2021
Dear Guest, Thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels! Best Regards, Customer Care Team

10/10 Excellent

Karma, Houston

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Aug 2021
Response from Guest Experience Team on 30 Aug 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 Excellent

Brittney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the shower head.... its like getting rained upon
Stayed 1 night in Aug 2021
Response from Guest Experience Team on 31 Aug 2021
Dear Guest, Thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood and mold stains
We checked in and saw our room and it was dirty . There was blood splatters on the sheets , the walls where filthy and stained . And all around the sink was black mold. We have stayed here many time before the pandemic years ago with no issues . We where in the room for only a few minutes then decided to just leave to another hotel unfortunately. This place has great potential if it was kept up.
Stayed 1 night in Aug 2021
Response from Guest Experience Team on 19 Aug 2021
Dear Ashley, We appreciate your feedback, many thanks. We are very sorry that so many aspects of your stay disappointed you. At Inn on Folsom San Francisco, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. Your comfort and satisfaction are of the utmost importance to us, and we have taken your observations on board for the betterment of the guest experience. We will also have your comments additionally reviewed by our housekeeping and maintenance team to ensure that the standards of our property are maintained at all times. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

Yetunde

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
hotel stay
It was okay overall. Family and I were expecting to have a bathroom in our room, similar to a regular hotel; but we had to share bathrooms with people near us. bed was comfy, room was tidy, but the television did not work. since it’s san francisco, i feel kirk the smaller room size is understandable.
Stayed 1 night in Jul 2021
Response from Guest Experience Team on 13 Aug 2021
Hey Yetunde, Thank you for your review of the recent stay with us. We are sensing some mixed sentiments in your review which is a perfect measure of the kind of hospitality that we're providing and the necessary improvements which still need to be introduced from our side. There's nothing called a perfect hotel experience if the guests do not take to this platform to voice their opinion with extreme honesty. We thank you for sharing your concerns with us along with the positives. We apologize for the inconvenience caused to you. Again, we assure you that we'll look into these areas and take the necessary corrective action. We look forward to welcoming you again and assure you the best of our services in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jul 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Experience Team on 29 Jun 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from Guest Experience Team on 30 Jun 2021
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Guest Experience Team on 2 Mar 2021
Hey Jamal, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best regards, Customer Care Team

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from Guest Experience Team on 26 Feb 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 Excellent

Thomas A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I have stayed at the Inn on Folsom before. This is a family run business. The rooms are quiet and clean. Due to Covid-19 the kitchen area machines, ie: coffee and soda are not in service. The building has a secured front entrance that can be opened with your room card. You have to walk stairs to the check in area as well as to the rooms. I enjoyed my stay and will come back in the future.
Stayed 1 night in Nov 2020
Response from Guest Experience Team on 11 Nov 2020
Hey Thomas, Thank you for the stellar review. We really appreciate your continued patronage. We are glad that you found the rooms clean and quiet, and it's nice to read that your stay was enjoyable. We apologize for the fact that certain services and amenities are currently unavailable or limited because of the temporary restrictions enforced due to COVID-19, and we sincerely hope that this aspect of your visit did not detract from the overall experience too much. We are happy to read that you will revisit us, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Customer Care Team

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The inn on Folsom was great. Super clean. I checked in late and the man was so nice and helpful. It was quite and had a very welcoming feel. I would love to stay here again.
Stayed 1 night in Oct 2020
Response from Guest Experience Team on 28 Oct 2020
Hey Leif, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation clean, quiet, and welcoming, and it feels great to know that our check-in staff left a positive impression on you. We also hope everything was in order, and you had easy access to your essentials. We are happy to hear that you will be willing to stay with us again, and we look forward to having you back many more times in the future. Best Regards, Customer Care Team

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn on folsom was a cool place to stay.
Stayed 1 night in Sep 2020
Response from Guest Experience Team on 29 Sept 2020
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Experience Team on 17 Aug 2020
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

2/10 Terrible

Ruben, San Francisco, CA

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I didn't have any problem to check in, the receptionist was nice and he showed me how serious they take the Covid-19 wearing a mask, using hands sanitizer, etc. I went to the dinning area looking for spoons and a woman who was seated there asked me in a very rude attitude what I'm looking for?, I answered spoons and she told me very upset "nobody can be in this area". Then, I got my second delivery, pizza and waiting for my boyfriend the pizza got cold. When my boyfriend arrived the same woman stopped us and told me in front my boyfriend "you are no allowed to have visitors and you had already to many, there is a girl in your room right now" THAT WASN'T TRUE. I told her "what are you talking about, want to go with me and check my room? Smiling and very sarcastic told me "no thank you, I don't want to see that room". Then, I went to the dinning room area to use the microwave and I found all the chair making a line to don't people cross that area, but my boyfriend was hungry and I didn't want to let him eat a cold pizza, so I reheat some slices. When I wanted to use the microwave again, it wasn't there anymore. Also when I had made the reservation breakfast WAS included, I just double check again now (Jun 26, 2020), still offered on the website and App the same, "Continental breakfast included". WELL, LET TELL YOU SOMETHING, THAT IS NOT TRUE. When I asked about breakfast the answer was “NO BREAKBAST HERE”. Are these people hate gay people? I’m offended and upset.
Stayed 3 nights in Jun 2020

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room, price and location.
Stayed 4 nights in Mar 2020
Response from Customer Care Team on 24 Mar 2020
Hi Brian, Thank you for your concise review! We are delighted that you enjoyed your stay at our hotel, we were very happy to be your hosts. We hope that we will have the opportunity to welcome you back again soon! Best wishes, Hotel Management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn on Folsom
Very welcoming under difficult circumstances. Best room for the price in SF.
Stayed 3 nights in Mar 2020
Response from Customer Care Team on 21 Mar 2020
Dear Brian, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best wishes, Hotel Management.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
The service was terrible and rude! Bathroom was gross and rooms are to small
Stayed 2 nights in Feb 2020
Response from Customer Care Team on 3 Mar 2020
Dear Guest, We are very sorry to hear that so many aspects of your room and our property disappointed you, and that overall, you were not pleased with your stay. We will take all of your points on board, and discuss them in detail with our housekeeping and management team. We will endeavor to make some improvements in our rooms so that our future guests enjoy their time with us more. Best wishes, Hotel Management

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Customer Care Team on 2 Mar 2020
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Customer Care Team on 24 Feb 2020
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Room comfort
loud
the place was right on top of a nightclub which played loud music till 2am bathroom was directly across the hall which was also somewhat of a problem but. I invited a friend in which was nice to be able to do without having anyone say a word about it but we had sex and the bed made all kinds of noise
Stayed 1 night in Feb 2020
Response from Hotel Management on 28 Feb 2020
Hi Charles, We are pleased that you enjoyed your time with us, and that in the main, our hotel was suitable for your accommodation requirements. We are sorry that the local noise disturbed you, but should you stay with us again, we would be happy to offer you a room on the opposite side of the hotel, where you may enjoy a more peaceful stay. We hope to welcome you back when you are next in town. Best wishes, Hotel Management

2/10 Terrible

B

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awful. From the prison showers to the very rude staff who came and knocked on our door to tell us to turn the ceiling fan off cause we don’t need it. The rooms were falling apart, broken furniture, walls had holes and paint chipping.. the shared bathroom and showers were extremely gross. There is a night club next door, so it’s loud all might long. Spend the extra $20 a night and stay somewhere else.
Stayed 1 night in Feb 2020
Response from Customer Care Team on 21 Feb 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best wishes, Hotel Management.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Place smelled of Indian food, there was a night club located underneath the hotel and blasted the loudest bass that I have ever felt until 2 am, no bathroom or showers located in room, noisy, no heat or a/c, etc...
Stayed 1 night in Feb 2020
Response from Hotel Management on 18 Feb 2020
Dear Guest, We're very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This isn't the usual feedback that we get and not the common experience that our guests have. Thank you for your comments - we will investigate and see if there is any action that we can take to see if we can improve our guest's experience. Best wishes, Hotel Management.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most people may not enjoy that their bathroom and showers are shared but for a few nights to stay it's perfect cause it's in a great location for the Warfield, bars and food!
Stayed 3 nights in Feb 2020
Response from Hotel Management on 18 Feb 2020
Dear Guest, Thank you for taking the time to review your most recent stay. We hope that you experienced a most pleasant and enjoyable stay with us. It’s a great pleasure to see your star rating! If there is any additional feedback you would like to share, please do not hesitate to contact us . Best wishes, Hotel Management.

4/10 Poor

Montana

Business traveller
Disliked: Staff & service
Not again
I had a layover that took longer than usual so got to the hotel late and tried to check in I couldn't until the next day at 3 pm and so I had to figure out where to go for the night until than
Stayed 2 nights in Jan 2020
Response from Customer Care Team on 16 Feb 2020
Dear Guest, Thank you for rating your recent stay with us. We are sorry if certain aspects of your stay did not please you. We hope that you might enjoy a better stay with us in the future. Best wishes, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from Customer Care Team on 16 Feb 2020
Dear Guest, Thank you for rating your recent stay with us. We are sorry if certain aspects of your stay did not please you, and we do wish that you had made us aware of these during your stay, so that we could have remedied them for you. We are sorry that we were unable to give you a better stay. Thank you for choosing to stay with us on this occasion. Best wishes, Hotel Management.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff at checkin. They need to change the staff. Also the bedsheets were filthy.
Stayed 1 night in Feb 2020
Response from Customer Care Team on 16 Feb 2020
Dear Guest, This is very unusual, please accept our apologies. Most of our guests like our service and hospitality. This is very unlikely for our staff to be rude. Please know that we will be bringing this to our team's attention to ensure this does not happen again. We are also very sorry to discover that you were so disappointed with your room, and in particular with the cleanliness of it. We apologize for all of our short-comings, and we will ensure that our housekeeping team are fully briefed on your comments. We will ensure that higher standards are consistently maintained in the future. We would love the opportunity to be your host again, and to provide you with a better experience in the future. Best wishes, Hotel Management.

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
never again
Adjacent to and above a nightclub, earplugs were provided to nullify noise that shook the room walls. TV did not work. no radio available, common shower floor filthy. no ice machine. only 1 extra towel available; 2 were provided. loading/unloading zone in front of hotel was blocked and used by the nightclub for club entry control. Only a steep flight of stairs provided access to the hotel check-in desk. Management tried to keep a blank signed credit slip at checkout.
Stayed 1 night in Feb 2020
Response from Hotel Management on 13 Feb 2020
Hi William, Thank you for sharing your feedback with us. We are disappointed to hear that you were not satisfied with your recent stay with us. Your experience does not sound typical of what our guests experience, and we are sorry that so many issues impacted upon your overall visit. I will be addressing your comments with my team internally to ensure that future guests have a better stay with us. Best wishes, Hotel Management

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Happy Camper
Room was clean and comfortable. Our light in our room was out though. Bathroom could be cleaner. Overall happy, would stay here again for a good bargain.
Stayed 1 night in Feb 2020
Response from Hotel Management on 11 Feb 2020
Dear Rachel, Our maintenance and housekeeping teams have been alerted to your comments and they will ensure that the issues highlighted will be addressed. We hope that you will give us another chance to impress you during your next visit to this area. Best wishes, Hotel Management.

8/10 Good

Maddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and stylishly decorated. The bed was comfortable. There is a little kitchen area by the front desk for guests to use. The club downstairs never bothered me when going to sleep. The only problem was the toilet in the bathroom by my room wouldnt flush so i had to go to the one at the other end of the hall. Besides that it was a very pleasant stay.
Stayed 2 nights in Jan 2020
Response from Hotel Management on 10 Feb 2020
Dear Maddy, Our maintenance teams have been alerted to your comments and they will ensure that the issues highlighted will be addressed. We hope that you will give us another chance to impress you during your next visit to this area. Best wishes, Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people run this little downtown hotel
Great people and really awesome for the price downtown!
Stayed 9 nights in Jan 2020
Response from Hotel Management on 5 Feb 2020
Dear Guest, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing! Best wishes, Hotel Management.

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Staff were absolutely lovely and helpful. Was only going to stay 1 night, but ended up staying 4. Will come back again
Stayed 1 night in Jan 2020
Response from Hotel Management on 4 Feb 2020
Dear Carrie, Thank you for your kind words, we are happy with your report of having a positive stay at our hotel. We are pleased to have provided you with a place to stay that was ideal for your needs, and we hope to welcome you back for another wonderful stay in the near future. Best wishes, Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind people good price
Stayed 15 nights in Jan 2020
Response from Hotel Management on 2 Feb 2020
Dear Guest, We are pleased to hear that you had a comfortable stay with us and that our hotel suited your accommodation requirements so well. We would love to welcome you back for another great stay very soon! Best wishes, Hotel Management.

10/10 Excellent

Delario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Great service
Stayed 1 night in Jan 2020
Response from Customer Care Team on 27 Jan 2020
Dear Delario, Thank you for being our guest. We are glad to know you liked the courteous service provided by our associates and had a pleasant time with us. We hope to see you again so we can serve you even better. Best wishes, Hotel Management.