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Rating 10 - Excellent. 836 out of 1238 reviews" "
10 - Excellent
836
Rating 8 - Good. 236 out of 1238 reviews" "
8 - Good
236
Rating 6 - Okay. 82 out of 1238 reviews" "
6 - Okay
82
Rating 4 - Poor. 42 out of 1238 reviews" "
4 - Poor
42
Rating 2 - Terrible. 42 out of 1238 reviews" "
2 - Terrible
42
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Justin
Travelled with partner
25 May 2024
Liked: Cleanliness, staff & service, amenities
Although the room was ready, it seemed like it was still under maintenance, unplugged, and left in a random corner of the room.
Hi Nicole. Thank you for your 5 out 5 rating, we truly appreciate it! We're glad you had a great stay and our team met your expectations! We hope to serve you again in the near future!
Good service, I will like to see more parking available
Tunde
Stayed 2 nights in May 2024
Response from Zuleicka on 21 May 2024
Thank you so much Tunde for your great review. Apart from hotel parking, there is a garage across the street from us for when we get full.It is our hope that you visit us again the next time your're in San Francsico.
THe minute I walked in the door the staff was there to help, with parking, luggage, everything to make our stay the best! Jamal gave me a couple of parking options. I’ll stay here again. So convenient when going to the ballpark.
Shurlyne
Stayed 2 nights in May 2024
Response from Zuleicka on 20 May 2024
Thanks so much Shurlyne for your amazing review! We are very happy that you enjoyed your stay and hope to see you again soon :)
10/10 Excellent
Angela
Travelled with partner
19 May 2024
Liked: Amenities
We will definitely be back
Angela
Stayed 1 night in May 2024
Response from Zuleicka on 19 May 2024
That sounds great! Thank you for your review and can't wait to see you back :)
This was the perfect location for our trip to San Francisco! It is so easy to walk to Oracle Park for a baseball game and had easy access to the metro system. The rooms were spacious and so clean. We did wish that there was a valet option and parking with the hotel. Overall, we had the best time!
Kimberly
Stayed 1 night in May 2024
Response from Jaumel on 16 May 2024
Thank you for your kind words. We hope to see you again soon.
We were told that the inside restaurant had recently reopened & were very disappointed to find that it wasn’t.
Kimberly
Stayed 3 nights in May 2024
Response from Shannon on 14 May 2024
Thank you for your feedback! I apologize if there was a miscommunication regarding the restaurant. The ground floor restaurant, Kaiyo, is open but could have been closed at the time you wanted to visit. They are currently open for dinner service only, from 5pm-11pm or so. Again, we apologize for this miscommunication but hope you are able to come back to the property to experience all of our amenities!
10/10 Excellent
Ernest
Travelled with family, Travelled with family and small children
Front staff very welcoming and accommodating when we arrived. Beds comfortable, clean. We only spent one night, breakfast area loved. Had the fire table on made it relaxing, inviting eating there. Food was great.
Tammy
Stayed 1 night in May 2024
Response from Gen on 12 May 2024
Hi Tammy! We are glad you had an amazing stay! We appreciate your kind review. We hope to serve you again in the near future!
10/10 Excellent
JOSE
12 May 2024
Liked: Cleanliness
Great place
JOSE
Stayed 1 night in May 2024
Response from Zuleicka on 12 May 2024
Thank you so much for your great rating Jose. We hope to see you again soon!
Great property for Giants games or other events at the stadium. Parking is horrible, but that is San Francisco.! The staff is great, very helpful and amiable.
Mike
Stayed 1 night in Apr 2024
Response from Zuleicka on 8 May 2024
Thank you so much for your great review Mike! We know that parking in the city is a hassle especially on ball park game days. We hope that you visit us again soon :)
Thank you so much Julio for your great review! We hope to see you again soon :)
4/10 Poor
Christine
5 May 2024
Disliked: Cleanliness, staff & service
Christine
Stayed 2 nights in Apr 2024
Response from Zuleicka on 6 May 2024
Hi Christine, we apologize that your stay with us was anything but satisfactory. Do you mind providing details on what went wrong during your stay. It is our hope you give us another opportunity to serve you again :)
Nice but just parking is not good and a few homeless around.
Andrew
Stayed 1 night in Apr 2024
Response from Zuleicka on 30 Apr 2024
Thank you for your review. We apologize about the parking situation, we get really busy on game days. We hope you come back and join us for another game :)
Pro: A great hotel for Giant fans just half a block away. The staff were amazing and very welcoming. We love and enjoyed our stay. Will definitely be booking this hotel for more upcoming games.
Con: No hotel parking. Had to park across the street (private lot). Which can get pretty expensive during the game. But overall we had such a great experience.
Trisha
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thanks so much for your great review! Parking can get pretty hectic here on game days. We are very happy that you enjoyed your stay and we hope to see you again soon :)
Absolutely the best hotel, especially if you’re going to a Giants game. Unbelievably great staff, accidentally had a credit card fall out of my wallet when I was getting my room key and the staff had it at my door within a minute.
David
Stayed 1 night in Apr 2024
Response from Gen on 29 Apr 2024
Hi David! Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay and we're glad we were able to get your credit card back to you right away! We look forward to seeing you again! Go Giants!
Did not like the traffic due to the bar lounge at the top floor. The elevator was not easily accessible due to the foot traffic wanting to attend the top floor.
Citlali
Stayed 1 night in Apr 2024
Response from Zuleicka on 29 Apr 2024
Thank you for your review! We are sorry about the foot traffic, we are a very popular location. We hope to see you again soon :)
Great location for attending a game at Oracle park. Parking was expensive but that’s the be expected in any city these days. Hotel was clean and updated
Matthew
Stayed 1 night in Apr 2024
Response from Gen on 26 Apr 2024
Hello Matthew! Thank you again for staying with us and glad the cleanliness of the hotel met your expectations! We hope to see you again soon!
The Hyatt was convenient for my family and I being so close to the oracle stadium. Staff was friendly. The only downfall is parking isn’t so great here you have to park a block away.
Jennifer
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hello Jennifer! Thank you for your review, we truly appreciate it. I understand parking can be a bit frustrating. I hope this does not deter you from visiting us in the future. Take care!
Staff and espesially Vagish provided best service. Polite, kind and tentative. Vagish went above and beyond to accomadate our stay.
Thank you Vagish! You the best!
Hector
Stayed 1 night in Apr 2024
Response from Gen on 20 Apr 2024
Hello Hector! Thank you so much for your kind review, we truly appreciate! We're glad you had a great stay and Vagish was able to make it even better! Thank you for recognizing him. He is a great asset to your team. We will celebrate this with the whole team!