Exterior

Reviews of Hyatt Place San Francisco Downtown

3 out of 5
Hyatt Place San Francisco Downtown
701 3rd St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 836 out of 1238 reviews" "
Rating 8 - Good. 236 out of 1238 reviews" "
Rating 6 - Okay. 82 out of 1238 reviews" "
Rating 4 - Poor. 42 out of 1238 reviews" "
Rating 2 - Terrible. 42 out of 1238 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although the room was ready, it seemed like it was still under maintenance, unplugged, and left in a random corner of the room.
Stayed 2 nights in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Gen on 24 May 2024
Hi Nicole. Thank you for your 5 out 5 rating, we truly appreciate it! We're glad you had a great stay and our team met your expectations! We hope to serve you again in the near future!

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Zuleicka on 22 May 2024
Thank you so much for your great rating Alessandro! We hope to see you again :)

10/10 Excellent

Tunde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, I will like to see more parking available
Stayed 2 nights in May 2024
Response from Zuleicka on 21 May 2024
Thank you so much Tunde for your great review. Apart from hotel parking, there is a garage across the street from us for when we get full.It is our hope that you visit us again the next time your're in San Francsico.

10/10 Excellent

Putri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service and the room is very nice and clean. Thank you.
Response from Zuleicka on 20 May 2024
Thanks a lot Putri for your great review! We hope to see you again in the future :)

10/10 Excellent

Ken

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient to oracle park.
Stayed 4 nights in May 2024
Response from Zuleicka on 20 May 2024
Thank you so much for your great review Ken! We hope to see you again in the future :)

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown
Stayed 1 night in May 2024
Response from Zuleicka on 20 May 2024
Thank you so much Victor for your amazing review! We hope to see you again in the future :)

8/10 Good

Merwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zuleicka on 21 May 2024
Thank you so much Merwyn for your rating. We hope you visit us again :)

10/10 Excellent

Shurlyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe minute I walked in the door the staff was there to help, with parking, luggage, everything to make our stay the best! Jamal gave me a couple of parking options. I’ll stay here again. So convenient when going to the ballpark.
Stayed 2 nights in May 2024
Response from Zuleicka on 20 May 2024
Thanks so much Shurlyne for your amazing review! We are very happy that you enjoyed your stay and hope to see you again soon :)

10/10 Excellent

Angela

Travelled with partner
Liked: Amenities
We will definitely be back
Stayed 1 night in May 2024
Response from Zuleicka on 19 May 2024
That sounds great! Thank you for your review and can't wait to see you back :)

10/10 Excellent

Sakura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zuleicka on 21 May 2024
Thank you so much for your amazing rating Sakura. We hope to see you again the next time you're in town. :)

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place perfect if you are going to a giants game. Limited parking
Stayed 1 night in May 2024
Response from Zuleicka on 19 May 2024
Thank you so much Randy, we hope to see you again in the future :)

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect location for our trip to San Francisco! It is so easy to walk to Oracle Park for a baseball game and had easy access to the metro system. The rooms were spacious and so clean. We did wish that there was a valet option and parking with the hotel. Overall, we had the best time!
Stayed 1 night in May 2024
Response from Jaumel on 16 May 2024
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

LEI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service free break fast. Feel Comfy at room
Stayed 4 nights in May 2024
Response from Jaumel on 16 May 2024
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
It was so close to Oracle ball park !
Stayed 2 nights in May 2024
Response from Jaumel on 16 May 2024
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with this location and the service of the staff
Stayed 1 night in May 2024
Response from Zuleicka on 15 May 2024
Thank you so much Gerald for your great review! We hope to see you again soon :)

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jaumel on 16 May 2024
Thank you for your kind words. We hope to see you again soon.

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told that the inside restaurant had recently reopened & were very disappointed to find that it wasn’t.
Stayed 3 nights in May 2024
Response from Shannon on 14 May 2024
Thank you for your feedback! I apologize if there was a miscommunication regarding the restaurant. The ground floor restaurant, Kaiyo, is open but could have been closed at the time you wanted to visit. They are currently open for dinner service only, from 5pm-11pm or so. Again, we apologize for this miscommunication but hope you are able to come back to the property to experience all of our amenities!

10/10 Excellent

Ernest

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when in town for a giants game
Stayed 1 night in May 2024
Response from Jaumel on 13 May 2024
We appreciate your kind words and hope to see you again!

10/10 Excellent

Danielle, Travis AFB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, walkable, and plenty of dining options in the area. Great option if going to a Giants game.
Stayed 1 night in May 2024
Response from Jaumel on 13 May 2024
We appreciate your kind words and hope to see you again!

10/10 Excellent

Maria Elena, Palm Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transport.
Stayed 1 night in Mar 2024
Response from Jaumel on 13 May 2024
We appreciate your kind words and hope to see you again!

4/10 Poor

Jose

Liked: Staff & service, property conditions & facilities
No easy parking at all, just a hotel with not parking, ridiculous
Stayed 1 night in May 2024
Response from Zuleicka on 12 May 2024
Hi there, we do have parking, but it is very limited. Sorry about the experience you had.

10/10 Excellent

Tammy, Spruce Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very welcoming and accommodating when we arrived. Beds comfortable, clean. We only spent one night, breakfast area loved. Had the fire table on made it relaxing, inviting eating there. Food was great.
Stayed 1 night in May 2024
Response from Gen on 12 May 2024
Hi Tammy! We are glad you had an amazing stay! We appreciate your kind review. We hope to serve you again in the near future!

10/10 Excellent

JOSE

Liked: Cleanliness
Great place
Stayed 1 night in May 2024
Response from Zuleicka on 12 May 2024
Thank you so much for your great rating Jose. We hope to see you again soon!

10/10 Excellent

JOSE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Gen on 11 May 2024
Hi Jose! We are glad you enjoyed your recent stay with us! We hope to serve you again in the near future!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking, friendly staff, very clean room.
Stayed 1 night in May 2024
Response from Zuleicka on 8 May 2024
Thank you for your review, we hope to see again soon :)

8/10 Good

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Great property for Giants games or other events at the stadium. Parking is horrible, but that is San Francisco.! The staff is great, very helpful and amiable.
Stayed 1 night in Apr 2024
Response from Zuleicka on 8 May 2024
Thank you so much for your great review Mike! We know that parking in the city is a hassle especially on ball park game days. We hope that you visit us again soon :)

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a clean.
Stayed 1 night in May 2024
Response from Zuleicka on 6 May 2024
Thank you so much Julio for your great review! We hope to see you again soon :)

4/10 Poor

Christine

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Zuleicka on 6 May 2024
Hi Christine, we apologize that your stay with us was anything but satisfactory. Do you mind providing details on what went wrong during your stay. It is our hope you give us another opportunity to serve you again :)

10/10 Excellent

Marton, Budapest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with a great staff
Stayed 3 nights in Apr 2024
Response from Jaumel on 4 May 2024
Thank you for your kind words. We hope to see you again!

10/10 Excellent

Minda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet, staff friendly. Walkable to chase center and food options.
Stayed 1 night in Apr 2024
Response from Zuleicka on 1 May 2024
Thanks so much Minda for your amazing review, we hope to see you again soon :)

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing
Stayed 3 nights in Apr 2024
Response from Zuleicka on 1 May 2024
Thank you so much for your amazing review Ron, we hope you visit us again soon :)

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 1 May 2024
Thank you so much Laura for your great rating, we hope to see you again soon :)

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for baseball games Excellent dining options
Stayed 3 nights in Apr 2024
Response from Gen on 29 Apr 2024
Hi Ricardo! We appreciate your review! We're glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but just parking is not good and a few homeless around.
Stayed 1 night in Apr 2024
Response from Zuleicka on 30 Apr 2024
Thank you for your review. We apologize about the parking situation, we get really busy on game days. We hope you come back and join us for another game :)

10/10 Excellent

Trisha, Orangevale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: A great hotel for Giant fans just half a block away. The staff were amazing and very welcoming. We love and enjoyed our stay. Will definitely be booking this hotel for more upcoming games. Con: No hotel parking. Had to park across the street (private lot). Which can get pretty expensive during the game. But overall we had such a great experience.
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thanks so much for your great review! Parking can get pretty hectic here on game days. We are very happy that you enjoyed your stay and we hope to see you again soon :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the best hotel, especially if you’re going to a Giants game. Unbelievably great staff, accidentally had a credit card fall out of my wallet when I was getting my room key and the staff had it at my door within a minute.
Stayed 1 night in Apr 2024
Response from Gen on 29 Apr 2024
Hi David! Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay and we're glad we were able to get your credit card back to you right away! We look forward to seeing you again! Go Giants!

8/10 Good

Citlali

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Did not like the traffic due to the bar lounge at the top floor. The elevator was not easily accessible due to the foot traffic wanting to attend the top floor.
Stayed 1 night in Apr 2024
Response from Zuleicka on 29 Apr 2024
Thank you for your review! We are sorry about the foot traffic, we are a very popular location. We hope to see you again soon :)

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with view of the skyline.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 1 May 2024
Thanks so much for your amazing review! I hope you visit us again :)

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thank you so much for your great review! We hope to see you again in the future :)

10/10 Excellent

Sukhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zuleicka on 28 Apr 2024
Thank you so much for your great review! We hope to see you again in the future :)

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for attending a game at Oracle park. Parking was expensive but that’s the be expected in any city these days. Hotel was clean and updated
Stayed 1 night in Apr 2024
Response from Gen on 26 Apr 2024
Hello Matthew! Thank you again for staying with us and glad the cleanliness of the hotel met your expectations! We hope to see you again soon!

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. View was fantastic, however area around the hotel could use help in cleanliness.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 25 Apr 2024
Thank you so much for your review! We appreciate it and hope to see you again soon :)

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Jamel in the lobby is the absolute best!!! We can't wait until our next visit.
Stayed 2 nights in Apr 2024
Response from Zuleicka on 25 Apr 2024
Thank you so much for your amazing review! We are very happy that you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location across from Oracle Park.
Stayed 1 night in Apr 2024
Response from Gen on 23 Apr 2024
Hi Denise! Thank you for your review! We're glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gen on 23 Apr 2024
Hi Pamela! We're glad you enjoyed your stay! Thank you again for staying with us! We hope to serve you again in the near future!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location for Giants game.
Stayed 3 nights in Apr 2024
Response from Zuleicka on 2 May 2024
Thank you so much Paul for your amazing rating! We hope to see you again soon :)

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for staying at if you are going to the Giants game.
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hi Jessica! We're glad you had a great stay! We hope to serve you again in the near future! Go GIANTS!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt was convenient for my family and I being so close to the oracle stadium. Staff was friendly. The only downfall is parking isn’t so great here you have to park a block away.
Stayed 1 night in Apr 2024
Response from Gen on 21 Apr 2024
Hello Jennifer! Thank you for your review, we truly appreciate it. I understand parking can be a bit frustrating. I hope this does not deter you from visiting us in the future. Take care!

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and espesially Vagish provided best service. Polite, kind and tentative. Vagish went above and beyond to accomadate our stay. Thank you Vagish! You the best!
Stayed 1 night in Apr 2024
Response from Gen on 20 Apr 2024
Hello Hector! Thank you so much for your kind review, we truly appreciate! We're glad you had a great stay and Vagish was able to make it even better! Thank you for recognizing him. He is a great asset to your team. We will celebrate this with the whole team!