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If you are not here for a Giants game or ball park event you may be surprised by all the traffic during h these events and the loud parties that are sometimes on the rooftop patio.
Otherwise stay was excellent!
I reserved room 1 month and a half ahead cost of $300 specifically asked for a nice view corner room my Son's Graduation from UCSF reserved Cabana on the roof for friends and family Graduation was across the street arrived 930 cabana really nice ordered dinner asked me for my credit card 3 times dinner never showed up we got our own drinks then after they apologized said they wouldn't charge me in the morning at check out O ask for all charges on card they assured me only $120 got a receipt after leave 5 charges tolling over $500 . called front desk sorry accounting doesn't open until week . The view to my room was horrible of a brick roof . $ 100 dollars for valie I called to find out my work brief case and over bags they said " no ," until I pinged it then they said yes .this is not a 4 star hotel it's no better then a hostel at best .
The staff was very helpful and great customer service
Mark
Stayed 1 night in May 2024
Response from Hotel VIA on 13 May 2024
Thank you for your feedback. We will share this with our departments.
6/10 Okay
Cecilia
6 May 2024
Liked: Cleanliness, staff & service
When I pulled the sheets back there were several types of hair in the bed. Not sure if the sheets were clean or not.
Cecilia
Stayed 2 nights in May 2024
Response from Hotel VIA on 8 May 2024
Thank you for your feedback. We will have this addressed with our housekeeping team for better inspection to ensure this doesn't happen again. We apologize for a negative experience and hope you can give us another chance in the future.
Thank you for choosing Hotel VIA. Thank you for your feedback and perfect score. We are glad to hear you enjoyed your stay and hope you can visit us again.
Hello, would you like to share the reason for such a low rating?
4/10 Poor
Changping
Business traveller
2 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel doesn’t serve breakfast. Will definately not stay again.
Changping
Stayed 2 nights in Apr 2024
Response from Hotel VIA on 2 May 2024
Thank you for your feedback. We would like to share that Hotel VIA provides breakfast ordered through Room Service. We apologize and hope you can give us another chance in the future.
10/10 Excellent
Cecily
1 May 2024
Cecily
Stayed 1 night in Apr 2024
Response from Hotel VIA on 21 May 2024
Thank you for your review. We hope you enjoyed your stay and can visit us again.
Across the street from Oracle park was the winning factor at this property. The bed was super comfortable and the staff was friendly and we were also able to get an early check in. We highly recommend this property.
Emily
Stayed 1 night in Apr 2024
Response from Hotel VIA on 29 Apr 2024
Thank you for your choosing Hotel VIA. We are glad to hear you enjoyed your stay. We hope you are able to visit us again.
Great service and a fantastic location. It felt like heaven walking across the street to our hotel. The rooftop bar was amazing. Great views, cocktails and food. This is the way to visit SF and go to a Giants game!
Darice
Stayed 1 night in Apr 2024
Response from Hotel VIA on 29 Apr 2024
Thank you so much for your detailed feedback. We are glad to see you enjoyed your stay and hope you can join us again in the future.
Loved the stay here! My wife and I had our anniversary get away and chose to be walking distance from the ballpark and it was the best decision! Will be back everytime. Service was good, Valet guys were hustling, and room got upgraded. 10/10
Antoine
Response from Hotel VIA on 22 Apr 2024
Thank you for your feedback. We are glad to hear you enjoyed your stay. We hope you can visit us soon. Happy Anniversary!
10/10 Excellent
Michael, Rohnert Park
22 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Hotel VIA on 13 May 2024
Thank you for your review. We hope you enjoyed your stay and can visit us again.
Went to watch the San Francisco Giants play and this was the place to be. Very convenient and close to the stadium. Very friendly staff which made the visit even more memorable.
Lisa
Stayed 1 night in Apr 2024
Response from Hotel VIA on 22 Apr 2024
Thank you for choosing Hotel VIA. We hope you enjoyed your stay and can visit us again.Thank you for your comments. We will share with our team.
Loved the rooftop bar views. Service and staff were welcoming and helpful. Rooms were clean.
For the price I would have loved a little bigger room with at least an additional comfortable chair. Also only had one regular coffee cup and one robe would have been great to have two. All in all it was lovely and I would definitely recommend and stay there again.
lindsey
Stayed 2 nights in Apr 2024
Response from Hotel VIA on 12 Apr 2024
Thank you for choosing Hotel VIA and for your feedback. We hope you can visit us again.
Hotel Via was everything we were hoping for. We went to the Giants game at Oracle park and it was so nice having our hotel right across the street from the ballpark. The staff were friendly and our room was immaculate. We will definitely be staying here again in the future.
Gestina
Stayed 1 night in Apr 2024
Response from Hotel VIA on 10 Apr 2024
Thank you for your feedback. We hope to see you soon.