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Reviews of Hotel Bijou

4 out of 5
Hotel Bijou
111 Mason Street, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 97 out of 326 reviews" "
Rating 8 - Good. 84 out of 326 reviews" "
Rating 6 - Okay. 61 out of 326 reviews" "
Rating 4 - Poor. 43 out of 326 reviews" "
Rating 2 - Terrible. 41 out of 326 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

canson

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a 2 or 3 stars hotel. I made a mistake not reading review. It’s in a drug dealer and homeless areas. Do not go out at night around here
Stayed 3 nights in Apr 2024
Response from Hotel Bijou Team on 23 Apr 2024
Dear Canson,Thank you for choosing Hotel Bijou for your accommodation.

6/10 Okay

jason

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Hotel Bijou Team on 23 Apr 2024
Dear Jason,Thank you for choosing Hotel Bijou for your accommodation.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property is great, including staff. It’s just the location is what really gets under my skin. Since it’s right in the middle of downtown San Francisco, there’s lots and lots of homeless and trash everywhere. So much feces in the street and all over the side walk, I really don’t know how people can do it. Again everything else about the hotel is amazing. Definitely will stay at one of their other locations!
Stayed 2 nights in Feb 2024
Response from Hotel Bijou Team on 22 Apr 2024
Hi Michael,Thank you for choosing Hotel Bijou for your accommodation and you enjoyed your time with us. Looking forward in welcoming you back soon.

2/10 Terrible

Abraham

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Hobos. Lots of em
Stayed 1 night in Apr 2024
Response from Hotel Bijou Team on 18 Apr 2024
Thank you for choosing to stay at Hotel Bijou.Appreciated your feedback.

4/10 Poor

Christine

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Location is unsafe. Lots of homeless people congregating out on the street. It was very noisy all night long. People playing loud music occasionally at 4/5am in their cars and screaming. No breakfast served even though they say there would be. However, you do get free wine at check in.
Stayed 1 night in Apr 2024
Response from Hotel Bijou Team on 16 Apr 2024
Dear Christine,Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Maria, Chino Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is great, but I didn't realize I was in a high-crime area. Homeless lurked in the streets; some talking to themselves; others sharing drugs; others high on something. This was daytime. I wouldn't dare walk at night. Garage parking was down the street and my car was safe. The ADA bathroom shower (large bathroom) was not adequately protected from all the water spilling onto the flooring. The showerhead was attached facing the shower curtain so of course the water would be flooding the floor because there was not high enough railing to block the water on the floor inside the shower. There is no screen the window so you can't really leave it open. No a/c but if there had been a screened window, it wouldn't be so warm at night and stuffy. Staff are all very friendly and helpful. The continental breakfast was very spartan; I mean, they just had a muffin and the little yogurt cups and coffee. Bagels and cream cheese would help. Cereal, too. Also, bananas, oranges; not hard apples. Towels had lint on them. It was not a horrible stay. Just the little things would've made it terrific. Again, the area is not safe. That's a concern. At night, I heard a man screaming; car alarms going on; loud music from cars driving by, and we were on the 5th floor.
Stayed 2 nights in Apr 2024
Response from Hotel Bijou Team on 16 Apr 2024
Dear Maria,Thank you for choosing Hotel Bijou for your accommodation and your satisfaction is very important to us. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice interior and helpful staff but the neighborhood is pretty rough
Stayed 1 night in Apr 2024
Response from Hotel Bijou Team on 16 Apr 2024
Dear Thomas,Thank you for choosing Hotel Bijou for your accommodation.

6/10 Okay

Olivia

Liked: Cleanliness, staff & service
Hotel is perfect for if you just want a centrally located bed for the night. Small room w/ no AC, no minifridge, breakfast is mostly just yogurt & muffins. Its in a great location to get to touristy places but be prepared to walk through & interact with the large amounts of unhoused people. Staff was really sweet thank you!
Stayed 2 nights in Apr 2024
Response from Hotel Bijou Team on 12 Apr 2024
Dear Olivia,Thank you for choosing Hotel Bijou for your accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements. Mini fridge is provided to guest when one is requested.

10/10 Excellent

Alfred

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool spot in a convenient location. Staff was top notch and the hotel has a cool style to it. Couple things to note, there is no AC but they do provide box fans… And I was in a pet friendly room, but there was not a screen on the window, so I couldn’t let the air from the outside when it got hot at night. I plan on staying again!
Stayed 1 night in Apr 2024
Response from Hotel Bijou Team on 12 Apr 2024
Hello Alfred,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

Milind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff stand out at this wonderful hotel. Jonah, Punya, and Chris were brilliant, helpful, and accommodating. The hotel is situated 2 blocks from the Powell St BART station. The rooms are good, although TV remotes didn’t work from more than a foot’s distance and some bathroom fixtures needed work. But the helpfulness and positive attitude of the staff made this a stellar visit.
Stayed 5 nights in Mar 2024
Response from Hotel Bijou Team on 9 Apr 2024
Dear Milind,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

8/10 Good

Yulia

Travelled with partner
Liked: Cleanliness, staff & service
It's a decent hotel right downtown. It’s noisy outside, but we appreciated the earplugs provided. The rooms don’t have a refrigerator. Other than that - we had a nice stay.
Stayed 2 nights in Apr 2024
Response from Hotel Bijou Team on 9 Apr 2024
Dear Yulia,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we greatly appreciated.

6/10 Okay

FRANNA

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is in a location that is convenient to everything, but red light district. The last straw was the last night of my stay the hotel across the street, someone was stabbed and the whole area was blocked off. Also, no restaurant or bar inside as advertised. I was told they are looking for someone to work in the kitchen. No key code access, you have to punch in a code to get into the hotel, which most times does not work and you have to use that same code to punch in to get into your room. Room is small, but the bed was comfortable, and the bathroom was very nice. The homeless people as well as sketchy people all around the side of and front of the hotel, was a safety concern. The breakfast , is and was very disappointing, apple, muffin, yogurt. Stay here at your own risk.
Stayed 4 nights in Apr 2024
Response from Hotel Bijou Team on 9 Apr 2024
Dear Franna,Thank you for choosing Hotel Bijou for your accommodation. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create a enjoyable experience for each of our guests.

10/10 Excellent

Michael, Ellwood City

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Chris and all the front desk staff were awesome. The location is at the edge of an area that is a little rough, but it is right in the heart of the city. Plenty of restaurants and shopping nearby. And right by the BART station. Rooms are very nice. Modern and clean. Great value for the price. My only complaint is that they do need to up their continental breakfast game. There is a little coffee stand with great middle eastern pastries near by, maybe consider bringing in some local bakery items to give the breakfast more appeal. All in all though very happy with my choice!
Stayed 3 nights in Apr 2024
Response from Jimmy on 7 Apr 2024
Thank you so much for your kind words. We will look into changing up breakfast. SincerelyJimmy

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was cute, nice, and clean, however there were a lot of inconveniences and some amenities that were listed that were not available. The restaurant is closed, the room did not have a fridge or a robe as listed, the TV relies on internet which was extremely unstable- I couldn't watch anything for hours and then when it did work, it'd cut out every 3 min for several min or more at a time. The bed didn't have a top sheet, just the comforter which was odd. The adorable claw foot bathtub had no plug so I couldn't enjoy a bath. Also they don't use key cards, you're given a code to enter the front door and your room and it doesn't always work, so I got locked out of my room. It was frustrating. The area immediately surrounding the hotel is pretty unsafe with addicts laying on the sidewalks. It wasn't a terrible stay, the room is cute and clean, but I probably wouldn't go back unless some of the other things were changed.
Stayed 2 nights in Apr 2024
Response from Hotel Bijou Team on 8 Apr 2024
Dear Brittany,Thank you for choosing Hotel Bijou for your accommodation and taking the time to complete online survey regarding your recent stay an our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. As many reviews said the street outside has a lot of uh… San Francisco unhooked characters. That being said their front door stays locked all the time. The hotel was cute and very clean. For the price I don’t think I could beat it especially for the location. Would for sure go back.
Stayed 1 night in Apr 2024
Response from Jimmy on 7 Apr 2024
Thank you for your kind words.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Bijou Team on 2 Apr 2024
Dear Lorena,Thank you for choosing Hotel Bijou for your accommodation and greatly appreciated your feedback.We look forward in welcoming you back in the near future.

4/10 Poor

Holly, Highland

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel staff try to make the best of a terrible location. ALL night you hear ruckus outside, with sirens from the conveniently located police station up the street. The hotel was recently shined up, and has a few cute features, but overall it's a very underwhelming experience. Beds were very bouncy, in an uncomfortable way. I booked 2 queens, but I'm positive they were only full size beds. The in house restaurant is not currently operating, & the included “breakfast” was muffins you warm yourself in a microwave & yogurt literally left out next to (not in) an ice bath. Every morning I couldn't wait to get up & out of there because it was stressing me out to hear fighting, yelling & other nonsense well into the night. The hotel knows…earplugs provided bedside, and property doors are locked 24/7 with code access for guests. I won't return.
Stayed 3 nights in Mar 2024
Response from Hotel Bijou Team on 1 Apr 2024
Dear Holly,Thank you for taking the time to give us your feedback regarding your recent stay at our hotel.On behalf on our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, would stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Bijou Team on 1 Apr 2024
Dear Margaret,Thank you for choosing Hotel Bijou for your accommodation. We are glad that you have enjoyed your stayed and look forward in welcoming you back in the near future.

8/10 Good

martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Bijou Team on 1 Apr 2024
Thank you for choosing Hotel Bijou for your accommodation.

8/10 Good

Dany

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really great. Only issue is the loud music and poeple that are staying up all night every night. If that doesn't bother your, bring earplugs for a good night of sleep. It's close to everything so it's easy to go everywhere. Staff is super nice.
Stayed 3 nights in Mar 2024
Response from Hotel Bijou Team on 28 Mar 2024
Thank you for choosing Hotel Bijou for your accommodation. Your feed back meant a lot to us and it help us improve our services.

10/10 Excellent

Melissa C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Bijou Team on 28 Mar 2024
Thank you for choosing Hotel Bijou for your accommodation and that you enjoyed your stayed with us.Look forward in welcoming you back to soon in the near future.

10/10 Excellent

Maria, Portland

Stayed 3 nights in Mar 2024
Response from Hotel Bijou Team on 16 Apr 2024
Thank you for choosing Hotel Bijou for your accommodation. Greatly appreciated your feedback.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its a wonderful hotel for the price. I enjoyed it thoroughly. Unfortunately the main problem is not in their control and thats the places around them. Furst night some drunk person set off fireworks and they launched right in the air near my window before going off. Scared the crap out of me. Other than the noise at night is a beautoful hotel.
Stayed 7 nights in Mar 2024
Response from Hotel Bijou Team on 25 Mar 2024
Hi William,Thank you for choosing Hotel Bijou for your accommodation. We greatly appreciate your feed back.

8/10 Good

Jonathan

Liked: Staff & service
Overall, the stay was amazing. The staff do a great job of making guests feel wonderful. They are helpful when there is something that needs attention, and do their best to alleviate the issue. There was a minor issue with something needing cleaning in my room and the staff dealt with it very well. Unfortunately the area around the hotel is a bit noisy, so plan to bring noise cancelling headphones/play white noise for easier sleep at night. Jonah was a particularly great staff member who was welcoming, friendly, and great to chat with. I would definitely stay here again! Some minor amenities were slightly lacking (no bowls when we requested it), but I understand this hotel is under new management who are doing their best. The vibe of the staff was incredible. I would recommend this hotel as a nice, more affordable alternative to the Hilton, Hyatt, etc, while still being quite central and close. The decor is also quite stylish and interesting.
Stayed 7 nights in Mar 2024
Response from Hotel Bijou Team on 26 Mar 2024
Hello Jonathan,Thank you for choosing Hotel Bijou for your accommodation and that you enjoy your stayed with us. We are glade that we can make your stay enjoyable. Looking forward in welcoming you back soon.

6/10 Okay

Eyal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Homeless all around, very unpleasent
Stayed 1 night in Mar 2024
Response from Hotel Bijou Team on 26 Mar 2024
Thank you for choosing Hotel Bijou for your accommodation.

10/10 Excellent

Monquie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not what I expected to see initially but it was great overall
Stayed 2 nights in Mar 2024
Response from Hotel Bijou Team on 25 Mar 2024
Hi Monquie,Thank you for choosing Hotel Bijou for your accommodation and that you enjoy your stayed. We are looking forward in welcoming you back in the near future.

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Hotel Bijou on 23 Mar 2024
Thank you.

4/10 Poor

Rachel

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Where to start. There was no real hot water in my shower which I reported to front desk and never got an answer on. Continued to take mildly cold showers during my stay. The street noise is unbelievable loud. Hotel provides ear plugs in all the rooms, but they're no match for what's going on outside all night long. I hung the "please clean" tag on my door and when I returned later my room was not cleaned.
Stayed 2 nights in Mar 2024
Response from Hotel Bijou on 23 Mar 2024
Thank you for your feedback.

4/10 Poor

Josette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The area surrounding the property was noisy at night and quite shady.
Stayed 7 nights in Mar 2024
Response from Hotel Bijou on 23 Mar 2024
We are so sorry for your unsatisfying stay. please let us know what we can improve on in the future.

2/10 Terrible

Swanik

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Bijou on 19 Mar 2024
I'm so sorry for your experience. We try our best to provide the best service we can.

10/10 Excellent

Bonet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean and very stylish. This property is close to everything. The immediate surroundings are a bit live. The hotel is clean and well managed. The rooms are a bit small, but nonetheless clean.
Stayed 4 nights in Mar 2024
Response from Hotel Bijou on 19 Mar 2024
Thank you for your feedback.

6/10 Okay

Lena, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Bijou hotel is quaint and extremely clean with excellent comphy beds and 24 hour locked front door. Breakfast was a yogurt, a small googy muffin and an apple with tea and coffee; so not really a continental breakfast as advertised. The hotel is just at the beginning of the famous Tenderloin district which has many homeless and some drug dealers, but they did not bother us at all; although after walking all day, we dont' usually go out after dinner. So can't say for the evenings what the area is like. They do blast music every evening but the hotel does provide air plugs and works diligently to keep the area around the hotel clean. There are also free large storage lockers for luggage in the lobby; skiis have to be stored in the back room of the hotel as the lockers are not tall enough. The onsite restaurant is not operational but there are plenty of places to eat at the mall or just up the hill along with shopping which is only 2 blocks away, including Trader Joes Grocery Store- 3 blocks away. The rooms do not have a fridge, microwave or AC but does have a coffee maker, but you have to go to the lobby to get tea or coffee. Ask for 3rd floor or higher; some rooms on the 2nd flr are overlooking a roof with pipes - not a great view. The staff were amazing, very helpful and extremely welcoming and friendly, especially Chris. If you are streetwise and looking for a very clean budget friendly hotel, I would recommend this hotel; they are trying and could use the support.
Stayed 2 nights in Mar 2024
Response from Olay on 13 Mar 2024
Dear Lena,Thank you for choosing Hotel Bijou for your accommodation and your kind words about your stay. We apologize for the inconvenience you experienced due to the outside noise. We appreciate your review and feed back, it helps us to improve our services and amenities. Best regards,Olay PhommahaxayGeneral Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Olay Phommahaxay on 12 Mar 2024
Thank you for choosing Hotel Bijou for your stayed.

8/10 Good

Shamryn, Rocklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room to sleep. Coffee and muffins in the morning. Nice little place, would stay again.
Stayed 1 night in Mar 2024
Response from The Hotel Bijou Team on 12 Mar 2024
Thank you so much for choosing to stay with us! We are so happy to have earned your trust for a repeat visit and cannot wait to welcome you back soon!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt soooo safe and clean inside the hotel! Absolutely loved staff! You guys are the best thank you!
Stayed 1 night in Feb 2024
Response from The Hotel Bijou Team on 5 Mar 2024
You are the best! THANK YOU! We know you have many options in San Francisco and we really appreciate you choosing to stay with us. We can't wait to have you back soon!!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at The Bijou!
Stayed 2 nights in Mar 2024
Response from The Hotel Bijou Team on 5 Mar 2024
Thank you so much for the great review. We enjoyed having you at The Bijou!!!

8/10 Good

Lorena

Stayed 1 night in Feb 2024
Response from Hotel Bijou on 23 Mar 2024
Thank you.

10/10 Excellent

Inzimam

Liked: Cleanliness, amenities
I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from The Hotel Bijou Team on 26 Feb 2024
Thank you so much for the great review! We enjoyed having you stay with us! We are looking forward to having you back again soon!

10/10 Excellent

Halee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at the Bijou & I have a great experience every time. One of my main concerns with staying in hotels in San Francisco is safety & I always feel safe at this hotel. It's location to the bart station is incredibly convenient & there's so many different restaurants to eat at in walking distance. The staff is always so friendly & helpful as well as extremely personable, & the hotel itself is so beautiful & clean. They're doing a really great job & I highly recommend this hotel for anyone traveling into the city.
Stayed 1 night in Feb 2024
Response from The Hotel Bijou Team on 26 Feb 2024
Thank you so much for such an amazing review!!! We are so thrilled to have earned your repeated business! We look forward to welcoming you back many many more times!

10/10 Excellent

Martin

Stayed 2 nights in Feb 2024
Response from Hotel Bijou on 23 Mar 2024
Thank you

10/10 Excellent

Derick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was pleasant and the check in and check out process was smooth.
Stayed 2 nights in Feb 2024
Response from The Hotel Bijou Team on 18 Feb 2024
Thank you so much for the great review! We're so glad that you enjoyed your stay in our wonderful city! Looking forward to welcoming you back soon.

8/10 Good

Anton

Business traveller
Liked: Staff & service, amenities
Staff was awesome, no ac unfortunately we had to open the window and all the homeless were going crazy outside, really hard to sleep
Stayed 1 night in Feb 2024
Response from The Hotel Bijou Team on 18 Feb 2024
Thank you so much for your review. It is always so nice to hear that the team were great! I'm sorry that it was warm in your room. We do offer fans in every room and can bring up additional if need be. We are looking forward to welcoming you back soon!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Aalok on 8 Feb 2024
Thank you so much for your review! We love that you loved our bedding and wifi! We hope to see you again!

10/10 Excellent

Doshima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is a gem! Such a nice, cozy vibe going on inside and the staff is some of the sweetest people ever, they were so attentive and personable. The room was clean and spacious, the bed was very comfy and the wifi was fast. The lighting was a bit low & I think one was out but I didn't mind. Only downside is the area, gross and scary. I'd still stay again anyway, because the service & vibe was that good !
Stayed 2 nights in Feb 2024
Response from Aalok on 6 Feb 2024
Thank you so much for your review. We are so glad that you enjoyed our staff, room, bedding and wifi! We look forward to seeing you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unresponsive. phone numbers are out of service
No way to contact the hotel. All phone numbers are out of service or go to a different business . Very unprofessional
Stayed 4 nights in Sep 2023

10/10 Excellent

Ayse, VANCOUVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Blanca and Reception Chris as well as helping ladies were awesome on the frontdesk. Room is clean, amenities, fine! heating could be improved but they help you with this. Sink water pressure was low but the shower was awesome ! There was a safe in the room (iron, fan, blow dryer, toiletries 👍 one block to shopping centre , despite the street misery right around the building. Still very convenient location, nice breakfast (warm with Jesus's scrambled eggs 😁) I strongly recommend this place 🌷

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel and bed comfortable. Unfortunately located adjacent to where there are many homeless and desperate people.
Response from Blanca on 27 Dec 2022
Dear Guest, thank you for taking the time to write a review, I am happy that you were comfortable.

2/10 Terrible

Ari alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read all the bad reviews and stay away!!!
One of the worst hotel I ever stayed in my 20 years of traveling the globe. When I checked in at 18:00 the young man who works there at the reception was not greeting and welcome me to the hotel, he barely spoke to me entire time I was checking in. He didn’t leave his seat or stand up to check me in. Fine maybe he was tired but he have no business being there at the reception. After I checked in my room, the room was big enough but the bed looked like someone already sleeping there before me. The safe in the room is not working, and the sound from the street is keeping me up all night. Homeless is everywhere and the front of the entrance of the hotel is very dirty and disgusting. For three nights that I was there no one cleaning my room and no one come to empty the bin. I even put up the sign that need a maid service, no one came. From all four employees who work there that I met only a nice gentleman who greeted me in the morning and make me feel like a guest of the hotel. Please believe all the bad reviews you are reading about this so call “hotel” do yourself a favour and stay away from this hotel. You will not feel safe, or feel welcome to this hotel. I had traveled the globe and stayed in hundreds of hotels in 50 cities around the world. This is one of the top worst 3 hotels I will never ever forgot how bad it was to stayed in this hotel.
Stayed 3 nights in Dec 2022
Response from Blanca on 27 Dec 2022
Dear Guest, I am sorry to hear that you did not enjoy your stay, and that the services were not satisfactory. We will look into the items mentioned and see where we can make improvements.

8/10 Good

Jordan T

Stayed 3 nights in Dec 2022

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was at the Bijou for 5 nights while at a trade show/conf at the Moscone. The staff were incredible - Blanca, Chris, Jesus and everyone else. It was my home away from home. The room was large and super clean. Hot coffee in the lobby 24/7 and a tasty b'fast at 7:00 - make sure you try Jesus' amped up scrambled eggs! And ride the brand new and super stylish elevator!
Response from Blanca on 9 Nov 2022
Dear Mrs. Monica, thank you for the review, it is great to hear that Jose's eggs made news. I am happy to hear that this was your home, this is what we aim for. Happy guests.