Exterior

Reviews of Holiday Inn Express San Francisco Airport South, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Minh Dieu

It’s in the convenient location.
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 4 Apr 2024
Dear Minh Dieu,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Moustafa Blaih on 2 Apr 2024
Dear Dan,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 1 Apr 2024
Dear Shailesh,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

4/10 Poor

Maria P

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 29 Mar 2024
Dear Maria P,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Would you kindly provide me with the reasoning behind your scoring.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Charlene, Las Vegas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so helpful. Breakfast every morning wax great!
Stayed 3 nights in Mar 2024
Response from Moustafa Blaih on 24 Mar 2024
Dear Charlene,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Derrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the water! The breakfast was good too!
Stayed 2 nights in Mar 2024
Response from Moustafa Blaih on 22 Mar 2024
Dear Derrick,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here the night before an early flight and it was a great choice. Front desk person was incredibly nice and helpful. Room was quiet, clean and bed comfy. It’s not a super luxurious choice but can’t beat it for the money.
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 21 Mar 2024
Dear Timothy,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Trini

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 26 Mar 2024
Dear Trini,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

2/10 Terrible

Mohammad Rafi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My wife’s car got vandalized they broke the window and, stole my wife’s belongings which costed us $700
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 14 Mar 2024
Dear Mohammad Rafi,Pease accept my sincere apologies for the car incident you encountered. We advise guests as well as posted signs not to leave any valuables in their vehicles to avoid break in which has increased lately in major cities like ours.I hope you were able to contact Burlingame police which is aware of the issue and doing their best to prevent these incidents. Again, please accept my sincerest apologies and we hope to seeing you again soon.

10/10 Excellent

AUNG, SACRAMENTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 15 Mar 2024
Dear Aung,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Hector

Travelled with partner
Excellent
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 14 Mar 2024
Dear Hector,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Anthony, Whitehall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here once or twice a year for a week for work and never have issues… staff is nice… only issue is noise from planes at all hours landing and taking off but easy fix just ask for a none bay view room and it’s a lot quieter
Stayed 6 nights in Feb 2024
Response from Moustafa Blaih on 5 Mar 2024
Dear Anthony,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

4/10 Poor

violette

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
How is it that you have to pay $25 for parking? and room smells bad
Stayed 1 night in Mar 2024
Response from Moustafa Blaih on 5 Mar 2024
Dear Violette,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations and for any confusion with the parking charges. The charges are posted on our website, and I am sorry that you have missed it.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good experience. Room had a funny smell.
Stayed 1 night in Feb 2024
Response from Moustafa Blaih on 5 Mar 2024
Dear Sergio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Moustafa Blaih on 21 Mar 2024
Dear Maria,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

8/10 Good

Julio

Liked: Property conditions & facilities
I did not like the ground level view it was not very appealing.
Stayed 1 night in Feb 2024
Response from Moustafa Blaih on 20 Feb 2024
Dear Julio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely apologize that the room location was not up to your standards.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

Kangli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is decent. They have free breakfast and shuttle. Also very close to the airport.
Stayed 2 nights in Feb 2024
Response from Moustafa Blaih on 14 Mar 2024
Dear Kangli,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Excellent

kuvar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very smooth check in , convenient access, clean & safe environment…
Stayed 1 night in Feb 2024
Response from Moustafa Blaih on 11 Feb 2024
Dear Kuvar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words and to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 Terrible

Suzanne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This particular hotel was old, dingy, and the rooms smelled terrible. Not cigarette smell just dirty old carpet. The hotel was so dingy that I immediately put my suitcase in the shower and did not leave any pockets open for fear of "bugs" climbing into the suitcase. Also, there was someone screaming their head off until the wee hours of the morning. And I mean screaming like in pain. I would have called the front desk but I could not tell if it was on the same floor, above me, or below me.
Stayed 1 night in Feb 2024
Response from Moustafa Blaih on 5 Feb 2024
Dear Suzanne,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 Okay

Cameron

Liked: Staff & service
Excellent customer service. Only downsides was the room had a bad odor.
Stayed 2 nights in Feb 2024
Response from Moustafa Blaih on 5 Feb 2024
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Moustafa Blaih on 31 Jan 2024
Dear William,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Moustafa Blaih on 29 Jan 2024
Dear Valued Guest,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Moustafa Blaih on 20 Jan 2024
Dear Giacomo,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

6/10 Okay

Sarita

Liked: Staff & service
Disliked: Property conditions & facilities
Multiple things in the rooms were not functioning well…. Would not recommend this place for the price
Stayed 1 night in Jan 2024
Response from Moustafa Blaih on 11 Jan 2024
Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

bonnie

Stayed 1 night in Jan 2024
Response from Moustafa Blaih on 10 Jan 2024
Dear Bonnie,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

6/10 Okay

Christopher

Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 29 Jan 2024
Dear Christopher,Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Can you kindly provide some comments on the reasons behind your scoring. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 29 Dec 2023
Dear Jose,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 Poor

Verified traveller

Disliked: Staff & service
Unacceptable
Front desk service was not efficient nor friendly. The housekeepers came knocking before 8am when check out time was not time till 12pm. Woke us up which turned out to be a bad day. Have not received my money back that they charged for incidentals. Unacceptable.
Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 19 Dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Erica

Stayed 3 nights in Dec 2023
Response from Moustafa Blaih on 7 Jan 2024
Dear Erica,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Waldemar

Business traveller
Stayed 5 nights in Dec 2023
Response from Moustafa Blaih on 17 Dec 2023
Dear Waldemar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 15 Dec 2023
Dear Gamaliel,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terrible

Paul Eric

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Noise problem
Noise problem. Belligerent guest in a room down the hall from my room. Staff was much too slow in kicking this person out of the hotel. Late night noise/altercation was so loud it was heard by hotel staff at front desk for more than an hour! I've asked for full refund.
Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 12 Dec 2023
Dear Paul Eric,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Grace

Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 9 Dec 2023
Dear Grace,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from Moustafa Blaih on 9 Dec 2023
Dear Tiffany,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 Poor

Shawn

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The place itself was nice and the staff was great, unfortunately there were cockroaches in our room. We were moved to a different room, and again it had cockroaches.
Stayed 2 nights in Nov 2023
Response from Moustafa Blaih on 5 Dec 2023
Dear Shawn,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. Please accept my sincerest apologies for the roach incident. Please know that we use a reputable Peet control company on a monthly basis to maintain our rooms pest free. I am disappointed that we failed in your case.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and client service.
Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 28 Nov 2023
Dear Abdulla,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

6/10 Okay

Liuand

Stayed 5 nights in Nov 2023
Response from Moustafa Blaih on 17 Dec 2023
Dear Liuand,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Would you kindly provide us with some comments on the reason behind your scoring.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Jean Pajar

Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 16 Dec 2023
Dear Jean Pajar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terrible

Reita

Disliked: Staff & service
Tub was clogged. Heating in room was weak, froze all night, Wi-Fi was weak in room. Complained about tub and heating and was told engineering would show up and that never happened.
Stayed 2 nights in Nov 2023
Response from Moustafa Blaih on 23 Nov 2023
Dear Reita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me

10/10 Excellent

Cheng Kang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Moustafa Blaih on 21 Nov 2023
Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Sandra

Stayed 2 nights in Nov 2023
Response from Moustafa Blaih on 21 Nov 2023
Dear Sandra,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terrible

Donald

Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 9 Dec 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good and room was clean. The ac didn’t work and the bed wasn’t a king size like I selected. It was a queen size
Stayed 2 nights in Nov 2023
Response from Moustafa Blaih on 18 Nov 2023
Dear Cesar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay.My sincerest apologies for the confusion with the bed type and the AC issue.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terrible

Lakenya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Moustafa Blaih on 2 Dec 2023
Dear Lakenya,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice clean room and the breakfast was excellent
Stayed 3 nights in Nov 2023
Response from Moustafa Blaih on 16 Nov 2023
Dear Michael,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 9 Dec 2023
Dear David,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terrible

vladimir

Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 9 Dec 2023
Dear Vladimir,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations.We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our needs and great staff and facilities.
Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 14 Nov 2023
Dear Gerald,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Rondell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was nice. The staff was very polite and helpful
Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 14 Nov 2023
Dear Rondell,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Moustafa Blaih on 12 Nov 2023
Dear Fred,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future