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Room was clean, front desk and housekeeping both pleasent and nice! Will definitely be back!
Dana Jo
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Dana, thank you for your kind words about Hilton San Francisco Financial District! The team members were delighted to read your comments about their service. It’s wonderful to know you found everything to your satisfaction and look forward to your next visit!
Maria, thank you for highlighting the great location of the Hilton San Francisco Financial District. We're delighted you enjoyed your stay and hope to welcome you back soon. Safe travels!
4/10 Poor
Barbara, Eureka
Travelled with partner
18 May 2024
The room smells and the coffee was gross. I had to put my husband T-shirt on the pillow to fall asleep
Barbara
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Barbara, thank you for sharing your feedback. It's concerning to hear that the room's odor and the coffee did not meet your expectations. Our team is committed to addressing such concerns and ensuring a pleasant experience for our guests. We hope to have an opportunity to provide a better stay in the future.
Brandon Lee, Hilton San Francisco Financial District is delighted to see your excellent rating. It’s fantastic to know you had a wonderful stay. We're looking forward to welcoming you back soon!
Dirty, very dirty! Rude staff! Charged us 60 dollars for parking for a 19 hour stay!
Katrin
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Katrin, we're truly sorry to hear of your recent experience. Cleanliness and customer service are our top priorities and your feedback will be forwarded to our team for further discussion. Regarding parking, prices are determined by the local market and we assure you we do our best to remain competitive. We do hope for an opportunity to improve your perception in the future.