Deluxe Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Francisco Bay Inn

2 out of 5
Francisco Bay Inn
1501 Lombard St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 85 reviews" "
Rating 8 - Good. 29 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 2 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Inessa

Liked: Staff & service
T
Stayed 3 nights in May 2024
Response from Henry on 23 May 2024
Dear guest Thank you so much for your stay at our hotel.

10/10 Excellent

Roberto, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Henry on 17 May 2024
Dear guest Thank so much for your stay at our hotel And Excellent rating.

10/10 Excellent

Magnus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms. Great location.
Stayed 1 night in May 2024
Response from Henry on 8 May 2024
Dear Guest Thank you so much for the great review.

6/10 Okay

Carrie, shelburne falls

Travelled with family
Disliked: Property conditions & facilities
The exterior of the building is a little worn and looks somewhat sketchy. However, the room was recently remodeled and is perfectly fine. Parking was a bonus and it was very walkable to restaurants, etc..
Stayed 2 nights in May 2024
Response from Henry on 8 May 2024
Thank you so much for your stay at our hotel.

4/10 Poor

Maricel

Travelled with family and small children
Not bad
Stayed 2 nights in Mar 2024
Response from Henry on 5 May 2024
Dear GuestThank you so much for Staying at our Hotel.

10/10 Excellent

Vantzeti

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the sheets changed every day.
Stayed 7 nights in Apr 2024
Response from Henry on 4 May 2024
Thank you for the excellent rating And your stay at our hotel.

6/10 Okay

Tiffany

Travelled with family
Liked: Amenities
On check in staff was friendly. Rooms were clean and small but recently remodeled. Parking while free was a nightmare. The parking is severely limited. If you park on the back side of the hotel, plan on being blocked in by the staff from the dentist office next door. The front desk will call and ask them to move for you. But if you are on a time crunch avoid parking on the back side. We walked to the warf easily, and the trolly will drop you at the top of Lombard. Then four blocks down hill back to the hotel. Do yourself a favor and buy the all day muni pass.
Stayed 2 nights in May 2024
Response from Henry on 3 May 2024
Thank you so much for stay at our hotel.

8/10 Good

Andrew

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Cheap and cheerful. Good location, decent parking and friendly staff.
Stayed 1 night in Apr 2024
Response from Henry on 1 May 2024
Thank you so much for great review.

10/10 Excellent

Teresa

Staff was very positive and helpful
Stayed 1 night in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ice machine was broken for quite awhile. No sitting area in the evening to chill out and unwind
Stayed 3 nights in Apr 2024
Response from Henry on 26 Apr 2024
Sorry for ice machine not working and we do not have sitting area. thank for your stay at our hotel.

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little rundown from the outside but the rooms are clean and comfortable. Great location for our needs
Stayed 3 nights in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for sightseeing in San Francisco and we were able to walk everywhere.
Stayed 5 nights in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Danielle, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Nelson, BAYAMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean, modern bedrooms. Comfortable King mattress. Big HD TV. Great and helpful staff. Parking inside the property can be complicated late at night. The ice machine was not working. Plenty of options for food and public transportation around.
Stayed 3 nights in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated clean room and great shower. Neighborhood is very walkable close to dining, shopping and the Presidio.
Stayed 1 night in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Ma Rochelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Henry is very accommodating and helpful in giving us directions. We enjoyed our stay here.
Stayed 5 nights in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay . No issues
Stayed 2 nights in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Mathieu, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and separate bathroom were both very roomy.
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

4/10 Poor

Natalie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As checking in, the front desk staff was extremely poor in the way they talked to guest and looked for problems to create. prior to booking we made sure check in through the website was 18 and older, but while checking in he had the worst attitude about us not being 21 and being unable to check in. after pulling up the website we were able to. parking is absolutely horrible, they will call the room and tell you to move if any part of your car is in the line. parking spots are so small do not recommend if you have a big car. as our stay went on there were multiple calls to the room telling us to leave on time and that we needed to get out when we had 20 minutes prior to our leave time. would not recommend.
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Sorry for the issue. but we will try our best next time.so sorry.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The person in the desk front was really helpful with giving us directions on how to get to different places. We enjoy our stay in this place.
Stayed 2 nights in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have been upgraded from years ago and are much better. It’s super noisy from the street cars. I was in the second floor and people upstairs were loud. The walls are thin. Luckily I can sleep through anything and the traffic noise sounded like waves after a while. If you’re a lite sleeper than this hotel is not for you. Also, our bath tub had what looked like a blood stain. It had a minor crack and blood in it. I tried to clean it off because it’s super obvious as you sit in the toilet you can see it. It doesn’t come out because it has seeped in the crack. They should do something about it because it looks nasty. Overall the hotel is in a great location. Everywhere we drove to was super close. Hotel staff are nice and accommodating. I arrived early and they let us check in before 3, it was around 1. I loved how there was always parking available either in the front or back. Plenty of restaurants walking distance too.
Stayed 4 nights in Mar 2024
Response from Henry on 27 Apr 2024
Sorry for your inconvenience. Thank you for your stay at our hotel.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient but I wouldn't say friendly. Our room was just newly renovated which was very nice. It was spacious and clean. The outside of the building needs a little work.
Stayed 2 nights in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the review and stay at our hotel.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms are great! Staff is very friendly and helpful. Close to transportation and dining on Chestnut Street.
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
PROS: We chose this property due to the Free parking. I was concerned how easy parking would be and the stalls are nice and roomy for being downtown. For the cost of the hotel, it worked out great for location. We were able to walk down to Fisherman's Wharf easily (with some hills). Bed was comfortable and room was small and basic, but clean and seemed renovated in recent years. CONS: The cleaner they use to clean the rooms is very strong smelling. You can only crack the windows so far, so it took a few hours to air out the room. I unfortunately had a headache and the smell made it worse.
Response from Henry on 27 Apr 2024
Thank you for your stay at our hotel.

8/10 Good

monike

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very helpful, friendly and polite. She was always willing to answer questions and we appreciated her very much. Parking right outside was great, rooms were clean and comfortable. Overall a great place to stay. We will stay there again. Minor thing was we asked for hangers but they forgot to bring them. Definitely not a deal breaker. We loved it
Stayed 2 nights in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Henry was so nice with us and help us in parking and give a us a extra blanket, thank you so much Henry
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice rooms very good area to stay!
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great update on the rooms, nicely done. Location is great for dining and shopping. Close to transportation to get across town.
Stayed 1 night in Mar 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Arnoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,safe and cleaned
Stayed 4 nights in Feb 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have been updated and are great! Close to dining and shopping in Marina area, Cow Hollow and Fisherman's Wharf. Definitely booking here again.
Stayed 1 night in Feb 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service
Nice place and welcoming staff.
Stayed 5 nights in Feb 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Henry on 26 Apr 2024
Thank you so much for the great review.

6/10 Okay

Carla Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Marc

Liked: Staff & service
Disliked: Property conditions & facilities
Working on property
Stayed 2 nights in Feb 2024

10/10 Excellent

Monica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a exelent place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
o
Stayed 2 nights in Feb 2024

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can find better
Not clean. Loud. Under renovation. No amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Liked: Staff & service, property conditions & facilities
Loves it
Stayed 1 night in Feb 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing a major remodel. We were in a newly refurbished room that was lovely. Workers were busy during the day but not a problem -just the usual hubbub. All construction materials were neatly stocked out of the way. The exterior is still dated bit I assume will be done when all the interiors are completed. Overall, was very satisfied with my stay here.
Stayed 3 nights in Feb 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
one elevator didn’t work but they had another one
Stayed 1 night in Dec 2023

6/10 Okay

Carlos

Travelled with family
Disliked: Staff & service, property conditions & facilities
The front desk guy was a nightmare.
Stayed 1 night in Feb 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Tobias

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für die erste Nacht ist es absolut in Ordnung Parkplatz kostenlos
Stayed 1 night in May 2024
Response from Henry on 21 May 2024
Dear guest Thank you so much for great review.

8/10 Good

Udo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage. Viele Attraktionen sind fußläufig erreichbar.
Stayed 2 nights in May 2024
Response from Henry on 13 May 2024
Thank you so much for great review and your stay at our hotel.

6/10 Okay

shirley

Kamers waren opzich wel netjes maar de kamers zijn super gehorig en daar hebben we ons 2 nachten erg aan gestoord. Afstand naar Fishermans wharf is met de auto prima te doen.
Stayed 2 nights in Apr 2024
Response from Henry on 10 May 2024
Dear guest Sorry for little issue with noise. thank you so much for your stay at our hotel.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Henry on 9 May 2024
Dear guest Thank you so much for your stay at our hotel.

8/10 Good

Ralf, Gelsenkirchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, wenige Minuten zum Fishermans Wharf.
Stayed 3 nights in May 2024
Response from Henry on 8 May 2024
Thank you so much for the good review.