View from property

Reviews of Civic Center Inn

2 out of 5
Civic Center Inn
790 Ellis St, San Francisco, CA

Reviews

3.8
Rating 10 - Excellent. 44 out of 999 reviews" "
Rating 8 - Good. 73 out of 999 reviews" "
Rating 6 - Okay. 148 out of 999 reviews" "
Rating 4 - Poor. 179 out of 999 reviews" "
Rating 2 - Terrible. 555 out of 999 reviews" "

3.8/10

Cleanliness

5.0/10

Staff & service

3.4/10

Amenities

3.4/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from here! Too dangerous. Never experienced anything like this before. The inn was surrounded with wanderers and trespassers shouting and fighting. The building/parking lot was dark with no valid lights. The office was closed, lights off, and vacant to the point that we did not attempt to get out of the car for check-in. Broken glasses in the parking lots and the roads surrounding. Safer to sleep on the streets by Ghirardelli Square.
Stayed 1 night in Oct 2021

2/10 Terrible

Justin, Seattle

Disliked: Amenities, property conditions & facilities
The wild west of hotels.
Stayed 2 nights in Dec 2021

2/10 Terrible

Deana

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty, I was very unhappy. I will never stay there again,
Stayed 1 night in Sep 2021

2/10 Terrible

Emely

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Sucio Inseguro No se queden
Stayed 1 night in Nov 2021

2/10 Terrible

Jiri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was rubbish! When we checked-in and paid, we were given a room that smelled like somebody died there! The air was full of smoke, marihuana and alcohol, it was toxic! We turned out immediately and went somewhere else!
Stayed 1 night in Nov 2021

2/10 Terrible

Avelito, Portland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was filthy outside and inside the room. Our blankets are full of cigarette holes. Room smells heavily of cigarette. Heater/ac doesnt work at all therefore there was no ventilation. at the same time opening the windows doesnt make sense as outside smells like trash. worst hotel I have ever been. The person that check as i was rude.
Stayed 2 nights in Oct 2021

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Cigarette" burns in sheets
Literally anything wrong with a hotel, this place has it. I only stayed because it was very cheap and offered free parking, so you get what you pay for. Cleanliness and safety were the biggest issues. I would not stay here again.
Stayed 3 nights in Oct 2021

2/10 Terrible

Olivia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
scariest and most uncomfortable place I've been to. left immediately.
Stayed 3 nights in Oct 2021

2/10 Terrible

Nykole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Artemio

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Ghetto hotel
The hotel is smell so bad, no fire alarm or hazzard, no coursty on the guest at all no towell, no air condition trying to give it to me but I decline the place is like hell u can’t even lock the door so the worker there just come in to me door without permission and the old lady see me naked. They don’t answer their phone trying to call them from the room with the landline and I used my cell to call the office on the same time but no answer, it means if anything happen to you in the hotel they don’t care or is not liability to them, like you’re on your own risk.
Stayed 1 night in Oct 2021

2/10 Terrible

ida

Stayed 3 nights in Oct 2021

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t walk to or from car without being propositioned from a prostitute or drug dealer. Dirty rooms no toilet seat ductape converting holes in the wall also bullet holes in the walls. The clerk or hotel manager was extremely rude. Wanted to put me in a room with no key card and told me I would need to ask the front desk every time I needed in the room. Changed to another room and only had 1 key card. Never coming back
Stayed 6 nights in Oct 2021

2/10 Terrible

vivian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time is at 3PM, not at 2 PM.
Stayed 2 nights in Oct 2021

4/10 Poor

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Marcus

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like! Dirty, loud, drug users, prostitutes, no parking, terrible service, key didn't work daily, did have a king available which is what I booked for, house keeping didn't want to wash pillows, staff was almost never in office.
Stayed 7 nights in Oct 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
tv didn’t work, hotel was somewhat clean but was so old it looked like a dump
Stayed 1 night in Oct 2021

2/10 Terrible

Stefan Alton

Business traveller
Disliked: Amenities, property conditions & facilities
I did not like anything. The bath room was roach infested. The place very dangerious prople were argueing and fighting all night.
Stayed 3 nights in Oct 2021

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel, horrible neighborhood i had people knocking on my door claiming to be the police in the middle of the night. Very scary hotel i would not recommend to anyone
Stayed 1 night in Oct 2021

8/10 Good

Douglas

Bed
Stayed 1 night in Oct 2021

2/10 Terrible

Ariany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
extremely dangerous place, it has all the signs of break-in, the furniture is all smoked from cigarettes and the smell in the room is unbearable. this hotel looks like a drug shelter with no rules. the pillows have no pillowcase, sheets were never washed, covered with holes everywhere made by cigarettes. the bathroom was dirty and the shower didn't stop dripping. the air conditioner does not work nor the heater. the broken windows with plywood to cover up, impossible to lie down on a bed that looks like it's never been cleaned. there are cockroaches!!!! it's definitely the worst place I've ever seen. unfortunately it has nothing to do with the photos on the site. flee. this hotel is a deception does not look like the photos!
Stayed 3 nights in Oct 2021

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
downtown sf… need i say more
Stayed 4 nights in Oct 2021

2/10 Terrible

Anthony

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Alrighty
Poor room temperature control
Stayed 1 night in Oct 2021

4/10 Poor

Kyle

Liked: Staff & service
Disliked: Cleanliness, amenities
There was parking. No tv, no AC, needle in my room
Stayed 2 nights in Oct 2021

2/10 Terrible

Orlando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, when we arrived the gentleman at the front desk notified us that unfortunately most rooms did not have functioning key card readers; therefore we would not be receiving a key card. He told us that he would be opening the door for us with a master key every time we wanted to get back into the room. The lock on the room door was broken so we had to literally wedge a chair against the door handle for security. The room was dirty, the sheets all had cigarette burns, the shower head did not work and we had to bathe with a cup using the water from the lower faucet. The hallways and staircases all smelled of urine, the elevators were only for show since they were non operational. The roof in the shower was falling apart due to a leak they had. This is the worst experience in a hotel in my entire life.
Stayed 2 nights in Oct 2021

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Freddy

Stayed 1 night in Oct 2021

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This use to be ok for a pop in, but anymore..,,
The first room had a large broken window covered with a broken sheet of wood. The 2nd room was ok dirty and no TV.
Stayed 1 night in Oct 2021

2/10 Terrible

brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to code nothing works homeless stayed here for the last year.
Stayed 1 night in Oct 2021

2/10 Terrible

Asia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was urine in bottles and all over the staircase. My bedding was torn and didn’t look properly cleaned. Terrible customer service as well I left and slept in my car.
Stayed 1 night in Oct 2021

4/10 Poor

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing positive about this Inn , very dirty, noisy , and unsafe, you get this impression the moment you check in. They check you in from behind a bullet proof window during the day time. Homeless people are camping around the property. At night there is nocking at your door by those who are drunk or what ever.... it was a big mistake to stay there.
Stayed 2 nights in Sep 2021

2/10 Terrible

Ana

Stayed 1 night in Oct 2021

2/10 Terrible

Arthur

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting
Stayed 1 night in Sep 2021

2/10 Terrible

Janell

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to be shut down!! They really need to be inspected. They have terrible customer service. No one picks up the phone. They are not even at the receptionist desk so if you need your key to be renewed, which is every time, good luck as they are in their rooms chilling and smoking! What a dump this place was. I’m being shocked and the price is too high for such filth!
Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Not clean, very noisy, no pride in cleaniness.
Hairs in sink and all over restroom. Not cleaned prior to my stay
Stayed 1 night in Sep 2021

6/10 Okay

Renecia, San Francisco

Disliked: Staff & service, amenities, property conditions & facilities
The worker at the front desk was very rude as well as gave me a hard time when It came to booking my room
Stayed 1 night in Sep 2021

2/10 Terrible

Ariella

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Thomas

Stayed 1 night in Sep 2021

2/10 Terrible

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
I knew what I was getting into and the
Stayed 1 night in Sep 2021

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place to stay . The heater was out, the bathtub had issues. Although I paid a total of $57 for the night but I’d rather pay little more n get a much cleaner environment. This entire building needs a renovation n major cleanup . It smelled like urine at some areas of the patio .
Stayed 1 night in Sep 2021

2/10 Terrible

Brandyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was unbelievably unsafe. None of this was mentioned in the website or on Expedia. Awful experience. We had a random hooker try to enter the room when we were checking it out.
Stayed 1 night in Sep 2021

6/10 Okay

Kelsey

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

2/10 Terrible

Harjinder

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not safe place room is so Dirty. Night time too much noise . Too much Druggie people. So I never ever go again
Stayed 1 night in Sep 2021

2/10 Terrible

Juliana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on my vacations with my four friends, we all women, when we arrived we saw that the neighborhood was unsafe and full of homeless, but when we took the key to go in the room we knew we wouldn’t be able to stay there, that smelled like a cigarette and the room was too dirty, the floor and the beds. We usually try to choose something cheap but it doesn’t worth it if we feel in danger.
Stayed 2 nights in Sep 2021

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was horrible, broken windows no TV, smells, EVERYTHING bad
Stayed 1 night in Sep 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Maria

Stayed 2 nights in Sep 2021

6/10 Okay

Everett L.

Travelled with family, Travelled with group
Not a problem
Stayed 1 night in Sep 2021

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anywhere but Here
Hotel clerks were very rude and extremely inpatient. Rooms were dirty; which the clerk warned us about. The hotel is in very rough area and surrounded by a lot of homeless. I wouldn’t suggest this place to anyone. People with their attitudes do not deserve paying customers.
Stayed 6 nights in Aug 2021