"Staff was very unhelpful. I waited 1.5 hrs for the airport shuttle. Other DT shuttle drivers told me it was not unusual for this specific doubletree to have customers waiting long periods of time. Check-in not easy - wrong room etc. worst of all the front desk never answered the phone when I called ever! I’m a flight attendant so I needed a wake up call. Finally I went down at 10:30pm to ask for a call. I did - they took my request and I DID NOT RECEIVE a call. Upon checking out at 3:15am I was told I could not check out, nor receive my discount (restaurant) due to being too early and they no longer offer airline discounts. I moved to another doubletree that treats customers/ airline employees with respect ~ and they answer the phones!!!"
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