The hotel is really nice and located in a really good location, in the middle of the mountains, but not the best location if you are visiting como lake (the roads to get there are really steep).
But the staff were not helpful at all, we had a problem with the car and we were not sure at what time we will arrive and even if we will be able to. We called them and they didn't even try to understand us (even trying to speak some italian), we have to call hoteles.com to help us! At the end, we arrived really late that night, the key room was in over a table accesible for everyone entering the hotel and the morning after they didn't even apologised or asked what happened. Looks like she didn't want us there. Then, for the breakfast, she came to 20minutes after starting breakfast to check what we wanted to drink. Also the breakfast selection were very poor. Unfortunately, I would not recommend to come here.