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Reviews of Hotel Hidden Valley

2.5 out of 5
Hotel Hidden Valley
528 W Washington Ave, Escondido, CA

Reviews

6.0
Rating 10 - Excellent. 149 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 209 out of 1001 reviews" "
Rating 4 - Poor. 176 out of 1001 reviews" "
Rating 2 - Terrible. 180 out of 1001 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Caroline

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never got stay you cancel are stay and gave us another option to stay at econo lodge which was nice. I am still shock I was getting email for check in time when expedia is the one that told me this was no longer available to me. I hope I didn't get charge.
Stayed 1 night in Jun 2022

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memory lane
I will miss this hotel!!! The price was amazing all the time and the staff were like family !! I will never forget this hotel!!! Helped me at a time I needed them ! To all the staff God Bless and thank you for being so nice to us living there! Thank you guys I will never for get you!! Thanks for everything!!!! This hotel has closed down!!!
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family
Angry
My reservation was canceled by the hotel. They said they sent an email about them closing for renovations but i didn't get it. I had to scramble to find another hotel.
Stayed 2 nights in Apr 2022

8/10 Good

Arlene

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Okay
the door frame to the bathroom was broken! The room was also not as clean as I would have wanted. The property itself was not as clean as I would have wanted there was trash all over the staircase. The beds and linens were all clean and comfortable.
Stayed 1 night in Apr 2022

4/10 Poor

Lindsey

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
It’s cheap for a reason
It was an interesting experience to say the least. The attendant put us in the furthest room near the back of the complex. Someone had parked their RV right next to our window and blasted atrocious music until 3 am. There were many “extended” stay tenants that were slamming doors and banging around a lot. I grew up in living in motels, so I know the struggle but management seemed as though there was nothing they could do. There were gnats in the room, the floor was slimy (the entire floor) and the spa was green. I guess this hotel is ok if you are looking for a cheap bed to sleep in.
Stayed 1 night in Apr 2022

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nice little hotel. Clean and comfy rooms. People at front desk are pretty nice. Would stay here again!
Stayed 1 night in Apr 2022

2/10 Terrible

Margarita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Family Friendly Never again!!
I have no complaints about the staff they were actually amazing!! But this hotel should not be on your list for people to book. As a mother traveling with her 2 daughters alone....This has got to be the scariest hotel stay ever!!! I am so dispointed that this hotel was even an option. I had random guys knocking on my doors at all hours of the night. One guy who tried to talk to me in the patking lot followed me to my room. Of course i did jot open the door but i put chairs and table against it to try to get rest. Then at one time one of of the random guys going to this room tried to get into our room. Tried the door then attempted to open the window demanding me to open thw door. I stayed calm quickly called to see if there was security sadly there wasnt but the staff immediately went to my room (THANKFULLY) assisted with the situation and also told them cops were on their way. Obiously i couldnt sleep the rest of the night....kept having random people knocking a couple figthing middle of the night next day the knocking kept happening. Not sure what this room had going on or maybe previous peole doing something that had random people going but never again. If you have kids DONT DO IT!!! THIS HOTEL NOT FAMILY FRIENDLY. I did alert staff in the morning and yes i did attempt to find other hotels but only $500 and up were available sadly i didnt have those funds. Never have I been so disappointed and so scared and I always travel alone with my kids. Rooms dirty as well.
Stayed 1 night in Mar 2022

2/10 Terrible

Scarlet, San Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room
Check in was fast and easy. Heading to my room was scary lots of homeless outside. Then my room key didn’t work so they had to come open it every time. Don’t recommend unless it’s a very last resource.
Stayed 1 night in Mar 2022

8/10 Good

Porfirio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay. Friendly staff
Stayed 6 nights in Mar 2022
Response from Manager Sergio Garcia on 27 Mar 2022
Thank you for taking the time out of your schedule to give us your review have a great day and we hope to see you in the near future

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Never again
Fire alarms were going off repeatedly, the stairway leading up to the room smelled like urine, ambulance showed up at least 4 different times in the 2 day stay… needless to say my fiancé and I were not satisfied.
Stayed 2 nights in Mar 2022

4/10 Poor

William

Disliked: Cleanliness, staff & service, room comfort
Terrible place to stay
We had to wait for the receptionist for 20 minutes to register. Front desk was unattended. Our room was dirty had to get housekeeping to clean surfaces and mop floors. There were no nightstand lamps. Homeless people were staying on the staircases by our room on the second floor. Not a nice place to stay at all. Won’t be going back there again.
Stayed 2 nights in Mar 2022

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff
Always a pleasure to stay here! Front desk are fast as I have ever seen!!! The girls are always smiling and very nice and pleasant to talk to !!! Awesome place
Stayed 1 night in Mar 2022

2/10 Terrible

Myesha

Business traveller
Disliked: Property conditions & facilities
They charged my debit card before I even checked in that evening. Door keys didn’t work or several occasions. Fire alarm kept going off. No hand so is provided to wash your hands. Drug addicts around property
Stayed 2 nights in Mar 2022

2/10 Terrible

Evelin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you pay $100 deposit in CASH, and they seemed hesitant to return ours when we left. We mistakenly left a pair of shoes in the room when we checked out. We called them the next day, but they had already thrown the shoes away.
Stayed 2 nights in Mar 2022

4/10 Poor

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was smelly and bed was noisy. Not enough light and they could do a better job cleaning the room.
Stayed 1 night in Mar 2022

4/10 Poor

iam

Stayed 2 nights in Mar 2022

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Porfirio

Liked: Staff & service, room comfort
Pleasant room was comfortable and spacious table was nice to eat dinner. Over all good stay.
Stayed 6 nights in Mar 2022
Response from Stephanie on 21 Mar 2022
Thank you for taking the time out of your busy day to leave us a review .

6/10 Okay

Ricardo

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2022
Response from Stephanie on 21 Mar 2022
Thank you for taking the time out of your busy day to leave us a review

8/10 Good

Earl

Liked: Property conditions & facilities, room comfort
I Have Recommended It!
I cannot wait for pandemic-era restrictions to be lifted, so the continental breakfast and in-room coffee pots come back. In the meantime, I could not ask for more!
Stayed 8 nights in Feb 2022

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Stephanie on 21 Mar 2022
I appreciate you leaving us a great review hope to see you soon .

2/10 Terrible

David

Travelled with family
Disliked: Property conditions & facilities, room comfort
Do you like ice cold showers?
I know this is NOT a 5 star hotel but I at least expected the hot water to work in the shower, the room to NOT smell like smoke and for the pool to be heated and jacuzzi working. O for 4. I called Hotels.com and they were not willing to give me a credit. Don't go here unless you are a chain smoker and love cold showers in the morning.
Stayed 1 night in Feb 2022

6/10 Okay

JESUS F

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from stephanie on 15 Feb 2022
Thank you for taking the time to share your experience with us we hope to see you again

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in awesome!
Staff are always pleasant and nice to talk to! Best staff in town! Rooms always spectacular and clean! Front desk is professional and really fast!
Stayed 1 night in Feb 2022
Response from stephanie on 15 Feb 2022
Thank you for the positive feedback! we look forward to seeing you again soon

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Staff always helpful and fast! No problems here. Nice size rooms and clean bathrooms!
Stayed 1 night in Feb 2022
Response from stephanie on 15 Feb 2022
We really appreciate you taking the time out to share your experience with us we look forward to seeing you again

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldnt believe the smell when i walked into the rm, after gagging and almost vomited.. i used almost 2 bottles of scensy fresh to even breathe in there. I threw the top 2 bankets off the bed to get down to atleat clean sheets and i used my own blanket.. i bought flip flops to shower in ,atleast there was hot water. I spent as little time there as possible. A shower and a couple hrs of sleep thats it for over 100 bucks with a dog barjing all night
Stayed 4 nights in Feb 2022

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from stephanie on 15 Feb 2022
We look forward to hosting you again soon for another fantastic experience have a beautiful day

6/10 Okay

Sefa

Stayed 2 nights in Jan 2022

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service
Sylvia was awesome! Always professional, very pleasant to talk to! I will def stay again!
Stayed 1 night in Jan 2022
Response from Guest Relation Manager on 6 Feb 2022
We are happy to hear that you had a great stay with us hope to see you again

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
It is absolutely wonderful!!They keep the place clean and quiet !! I work on the road and this has to be the nicest place for your money! They keep outsiders outside and keep it wonderfully pleasant! You have to come in to really see how Sergio works the hotel! He is awesome and you will not regret the stay !! Garunteed !!
Stayed 1 night in Jan 2022
Response from Guest Relation Manager on 6 Feb 2022
We are incredibly grateful that you took the time out to leave us a good review thank you

10/10 Excellent

HIDEHARU

Stayed 6 nights in Jan 2022
Response from Guest service representative Stephanie on 30 Jan 2022
Thank you taking the time out of your busy day to leave us a review hope to see you again !

2/10 Terrible

Douglas

Stayed 1 night in Jan 2022
Response from Guest service representative on 23 Jan 2022
Thank you for taking the time out of your day to leave us a review .

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest service representative on 9 Jan 2022
Dear Guest thank you for taking the time out of your busy schedule to leave us a review .

2/10 Terrible

Rocky

Stayed 5 nights in Dec 2021
Response from Guest service representative on 6 Jan 2022
Thank you for taking the time to leave us a review we apologize for your poor experience

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Guest service representative on 6 Jan 2022
Dear Traveler Thank you for your review and for choosing our hotel .

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. Rebooked easily.
Stayed 1 night in Nov 2021
Response from Guest service representative on 6 Jan 2022
Thank you for taking the time from your busy day to leave us a great review we look forward in seeing you stay with us again .

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Escondido!
Wonderful, independent little place. Clean, well kept. Very polite staff.
Stayed 2 nights in Dec 2021
Response from Guest service representative Katherine on 2 Jan 2022
Thank you for staying with us at Hotel Hidden Valley.

6/10 Okay

Loren

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were great! Helped me log on to the wifi. Walls had obvious dents with need for spackle and paint. Torn curtain; missing smoke/CO2 alarm unit in the ceiling. Stain on linen in bathroom. An 8 person crew could fill in and paint all the dents in a short time. Then a weekly inspection could monitor the condition of the walls for dents and follow up work. Missing is a commitment to impeccable looking rooms. I counted over 10 dents with white showing in the walls near the table. Guests need to be held accountable for damages as well. That needs to be CLEARLY communicated, too.
Stayed 1 night in Dec 2021

8/10 Good

Donald

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very clean and the bed very comfortable. No carpet, no extras, no breakfast, but for the price that can be expected. If you just need a place to sleep as I did, then its totally fine.
Stayed 3 nights in Dec 2021
Response from Guest service representative on 3 Jan 2022
Thank you for taking the time to leave us positive review we look forward in seeing you again .

6/10 Okay

Ayman, Klamath Falls

Stayed 3 nights in Dec 2021

10/10 Excellent

Bertha evelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Guest service representative on 28 Dec 2021
Thank you for taking the time out of your busy day and giving us great feedback we hope to see you stay with us again .

8/10 Good

Donovin

Stayed 1 night in Dec 2021

8/10 Good

WENQING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest service representative on 26 Dec 2021
Thank you for taking the time out of your busy day to leave us a review .

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X Rated....lol lol
It was a plesant stay. Most time it is quite. It was a little X rated with the noise this time, if you know what I mean. The staff is great and on it. Always good for a smile.
Stayed 1 night in Oct 2021
Response from Guest service representative on 11 Dec 2021
Thanks for sharing your rating with us it's much appreciated .

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Guest service representative on 1 Dec 2021
Thank you so much for taking the time to leave us a review

2/10 Terrible

Claudia

Travelled with family
Disliked: Staff & service
Upset
We had reservations a month prior our check in date and when I showed up there was no rooms and I was not notified. I was left scrambling to find a new hotel to stay at with no assistance from any staff I will Never stay here or recommend any of these places again
Stayed 2 nights in Nov 2021
Response from Guest service representative on 30 Nov 2021
Dear guest, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Uggghhhhhh
I felt very unsafe. Loud banging like something be was slamming a door open was heard for most of the both nights we slept there.
Stayed 3 nights in Nov 2021
Response from Guest service representative on 30 Nov 2021
Dear guest, thank you for your time to write this review I apologize for this bad experience .