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Reviews of Kasa Gaslamp Quarter San Diego

3.5 out of 5
Kasa Gaslamp Quarter San Diego
552 5th Avenue, San Diego, CA

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 364 reviews" "
Rating 8 - Good. 122 out of 364 reviews" "
Rating 6 - Okay. 54 out of 364 reviews" "
Rating 4 - Poor. 31 out of 364 reviews" "
Rating 2 - Terrible. 28 out of 364 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Travelled with family
Liked: Amenities, property conditions & facilities
stay was nice. only complaint is that there was an open can left in the fridge
Stayed 2 nights in May 2024
Response from Kasa Gaslamp Quarter San Diego on 20 May 2024
Hi Anna, We sincerely apologize for the oversight of the open can left in the fridge. Maintaining a clean and comfortable environment for our guests is a top priority, and we will take immediate steps to prevent such incidents in the future. Your feedback is incredibly valuable to us as we strive to continuously improve our services. We look forward to the opportunity to host you again and provide you with an even better experience. Sincerely, Team Kasa

2/10 Terrible

Jacob, Philadelphia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, unclean and loud. Walked in and there were dead roaches. They couldn't do anything about it as there's no help on site and could only communicate via text.
Stayed 3 nights in Apr 2024
Response from Kasa Gaslamp Quarter San Diego on 13 May 2024
Hi Jacob, We’re genuinely sorry to hear about your disappointing experience. It’s crucial to us that our accommodations meet high standards of cleanliness and comfort, and we regret that we fell short this time. We’re addressing the issues you mentioned to prevent future occurrences. Additionally, we're exploring ways to improve our on-site response capabilities to better serve our guests immediately when issues arise. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our accommodations. Sincerely, Team Kasa

4/10 Poor

JD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super noisy - beside a bar - noise lasts well past midnight even Sunday/mid week
Stayed 3 nights in May 2024

10/10 Excellent

Will

Stayed 4 nights in Jan 2024
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Will,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

10/10 Excellent

WALTER

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi WALTER,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

4/10 Poor

Middleton

Business traveller
Disliked: Room comfort
Club noise is unbearable
Unfortunately this “hotel” is adjacent to a loud club / bar and the music is incredibly LOUD until about 2 am EVERY night. Since there is no on-site staff, I called and complained. They told me that the rooms had a disclaimer on them since they were in the Gaslamp district. And they would not refund my rental fees. They also pointed out the white noise generator and ear plugs available in each room.
Stayed 3 nights in Jan 2024
Response from Sonder on 26 Jan 2024
Your feedback is important to us. We understand your frustration with the noise. Should you choose to give us another chance, please reach out before booking. We'd love to help you find the perfect place.

4/10 Poor

Bryan, Calgary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The description for this property did not match the reality. Dirty sticky floors loud air conditioner. Wasn't a horrible value for what I paid, but it was not at all as described
Stayed 5 nights in Jan 2024
Response from Sonder on 24 Jan 2024
Hi Bryan, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

10/10 Excellent

Rocio

Stayed 3 nights in Jan 2024
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Rocio,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Stephen,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

2/10 Terrible

Stéphane

Stayed 7 nights in Dec 2023
Response from Sonder on 9 Jan 2024
Hi Stephane, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
The hotel was very hard to access secondary to the street not allowing cars. You had to carry your luggage down the street. It was also very noisy as the bars don’t close till 2am
Stayed 3 nights in Dec 2023
Response from Sonder on 24 Jan 2024
Your feedback is important to us. While we do our best to disclose that this is a lively area prone to noise, we understand that it can be a bit much. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

8/10 Good

Jing

Stayed 6 nights in Dec 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Jing,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

10/10 Excellent

Praveen

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Praveen,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

6/10 Okay

Joanie

Business traveller
Liked: Cleanliness
Nice but late night noisy.
The room was nice but it was on second floor above a restaurant / bar that was open and playing loud music until 2am. Should have known I was in for a loud night when there was a white noise machine and earplugs in the bedroom closet.
Stayed 2 nights in Dec 2023
Response from Sonder on 15 Dec 2023
Hi Joanie, your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we apologize if anything was unclear. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

6/10 Okay

Verified traveller

Business traveller
Potential, but not realized.
The property is located in a great location right in the center of things and close to the convention center. While adequate, there are issues, and I am left disappointed. In terms of the overall property, For communication, Sonder requires you to download their app to communicate with them - no ability to do so on the website. This hotel does not have a front desk or onsite staff (which is fine). What is not fine, there is little help with 'check-in', with essentially just follow the directions. They work, but trying to see the directions in a dark hallway is a challenge. Though the 2 texts in addition to email about asking when I would leave the property were intrusive. For the condition, it was o.k., the security was not. The restaurant next door shares the elevator. Often I would come back and the door would be propped open - people could just walk in. Sometimes the elevator would be full of buckets of ice (without people) transporting food / beverage for the restaurant. For the condition, it was clean enough, but there was black mold in the bathroom (by the shower head, and between the sliding doors to the shower). Overall, apart from the issue with the security I would stay there again if the price were right due to the convenience and size of the apartment. I'm also not impressed with Sondor and wish they were a bit more responsive and available. While they might get back with an issue, it could be an hour or two . . . not great if your access code doesn't work
Stayed 4 nights in Dec 2023

8/10 Good

Edd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unit smelled of mildew, it would have been nice to list a couple of of places for over night parking. Sink drains slowly and bathroom door loudly squeaks. There was human feces on the hallway floor, first floor this morning morning! Thank you for the nice touches such as earplugs, kitchen amenities and bed mattress.
Stayed 3 nights in Nov 2023

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Nice place but very noisy, no window, shower no water pressure, sink bath draining slowly.
Stayed 5 nights in Nov 2023
Response from Sonder on 6 Dec 2023
Hi Patricia, we're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Great apartment stay
Lively neighborhood. Great apartment, very clean, roomy, well equipped kitchen. Noise wasn’t an issue at all (room was farthest away from pub). Will be my pick if I return to San Diego. Wish checkin time was 3pm like other hotels. Many homeless which doesn’t make solo women walking safe at night.
Stayed 5 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Deborah,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The noise was unbearable at night as the room faced the busy street.
Stayed 6 nights in Oct 2023
Response from Sonder on 15 Nov 2023
Thank you for staying with us. Your feedback is appreciated. While we do our best to disclose that this is a lively area prone to noise, we apologize if anything was unclear. A white noise machine and earplugs are available upon request. We hope to host you again and show you a better experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, room comfort
A San Diego experience to write home about!
Loved this place! It has everything I need for comfort, location, character, history, and value. Well appointed kitchenette, very nice linens, clean.
Low key presence.
Very cool historic district
Entry hall with classic rock photos
Stayed 4 nights in Oct 2023

8/10 Good

Dave

Stayed 4 nights in Oct 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Dave,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
The property had everything I needed to enjoy my time there including a full kitchen with all the appliances. It was bright and spacious and I felt like I was in my own apartment. It is my "go to" the next time I'm in San Diego!

4/10 Poor

Kevin

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Sonder on 4 Nov 2023
Hi Kevin, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

6/10 Okay

Geoffrey

Travelled with family
Disliked: Room comfort
Stayed 5 nights in Sep 2023
Response from Sonder on 12 Sept 2023
Hi Geoffrey, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Didn't like that I didn't have access to view tv without having a streaming service (which I do not) so I couldn't watch the tv. Clubs and restaurants and active entertainment below room until early morning hours every night.
Stayed 4 nights in Aug 2023

10/10 Excellent

Javier

Stayed 3 nights in Jul 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Javier,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Sonder on 25 Aug 2023
Hi, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Sheryl

Stayed 2 nights in Jul 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Sheryl,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

10/10 Excellent

Chelsea

Stayed 3 nights in Jul 2023
Response from Sonder on 20 Jul 2023
Hi Chelsea, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

4/10 Poor

Brittany

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our elevator didn't work at one point and we woke up at 2:30 am to very loud noise on our last night that sounded like gun shot sounds like 4 times and I downloaded the app for the tv and an escort service charged my card immediately for 39.99 so I had to cancel my card because of it..
Stayed 3 nights in Jul 2023

10/10 Excellent

Eric

Stayed 2 nights in Jul 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Eric,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

10/10 Excellent

Ken

Stayed 3 nights in Jul 2023
Response from Sonder on 26 Jul 2023
Hi Ken, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

2/10 Terrible

yu

Stayed 5 nights in Jul 2023
Response from Sonder on 11 Jul 2023
Hi Yu, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
It was clean, quiet and everything was near by. Loved my stay
Stayed 3 nights in Jun 2023

2/10 Terrible

april

Stayed 3 nights in Jun 2023
Response from Sonder on 26 Jul 2023
Hi April, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Leslie Ann, San Rafael

Stayed 2 nights in May 2023
Response from Sonder on 6 Jul 2023
Hi Leslie Ann, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

Nicole

Stayed 4 nights in Jun 2023
Response from Sonder on 12 Jun 2023
Hi Nicole, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
This location was perfect! And the price for my stay was very reasonable for it being in the middle of downtown San Diego. Also, it was more than just a room. It felt like a mini apartment and already came with everything you would need (cutlery, cups, pans to cook ect). 10/10 would recommend.
Stayed 3 nights in May 2023

2/10 Terrible

Kelly

Disliked: Amenities, property conditions & facilities
I would not recommend anyone stay there. As a solo female traveler I did not feel safe in this weird nondescript building. I walked away and got a different hotel. And if you have lots of luggage then have fun taking it down the sidewalk cause the road is closed and you are trying to locate the correct building . Expedia could not get my money back and Sonder was a pain to work with. Don’t stay!
Stayed 2 nights in May 2023
Response from Sonder on 5 Jun 2023
Hi Kelly, we're sorry to hear about your experience. Your safety is one of our top priorities, and we apologize you were unsatisfied. We'd like to learn more about this. Feel free to reach out to our 24/7 support team at any time.

8/10 Good

Alex

Liked: Cleanliness
Stayed 4 nights in May 2023
Response from Sonder on 30 May 2023
Hi Alex, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Oscar

Stayed 4 nights in Apr 2023
Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Oscar,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

6/10 Okay

Kimberly

Travelled with partner
Liked: Amenities
We did not expect that we could not drive right up in front of the property and drop off our luggage. The street is blocked off for construction as well as tourism & it was blocked off the whole time we were there and we were there for five days. When we arrived, the parking was about a six minute walk away which is not bad. It was extremely crowded because it was a Friday night, & the Padres game was in full force, and there are tons of bars and restaurants in the gaslamp district. It is not a place to stay if you were looking for luxury or peace & quiet. It is bustling at every moment, & the nightlife is prominent! We warmed up to it the second day because we could walk everywhere, & we loved the old town trolley tour that was nearby and all of the street Vendors . It was a lot of fun but it is definitely a party scene. If you are a light sleeper, do not even consider this hotel. We can sleep through anything so we were fine, but it is loud all night long and all day long as well. We loved some of the restaurants nearby. The werewolf restaurant was exceptional for breakfast! There was one across the street I think it was called the rustic root that was phenomenal! The room is getting tired, & does not look quite as pretty as the pictures, but the bed was comfortable and everything was there that you need. On your first day, you have to do the old town trolley tour! This is a must for your first day you have to do the trolley! You will learn everything you can do locally!
Stayed 5 nights in Mar 2023
Response from Sonder on 11 Apr 2023
Hi Kimberly, thank you for your feedback. It's great to hear you enjoyed your stay. We're glad you found your accommodations comfortable. We hope you'll consider staying with us again in any of our 40 cities worldwide.

10/10 Excellent

Adam

Response from Kasa Gaslamp Quarter San Diego on 8 May 2024
Hi Adam,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

8/10 Good

Fernanda Y Frias

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a great location in the middle of all the actions. Walking distance from the Padres stadium.
Stayed 3 nights in Mar 2023

8/10 Good

Suman

Liked: Property conditions & facilities
It’s ok
Stayed 3 nights in Mar 2023

8/10 Good

Eshan

Stayed 1 night in Mar 2023

2/10 Terrible

Cari

Stayed 1 night in Mar 2023
Response from Sonder on 10 Mar 2023
Hi Cari, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Steve

Stayed 2 nights in Mar 2023
Response from Sonder on 8 Mar 2023
Hi, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Sun Joo

Stayed 6 nights in Feb 2023