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Competant hotel at affordable price. Stay at this hotel if you're not looking for luxury, but still want to avoid unsafe or unclean establishments. No complaints.
Rafael
Stayed 5 nights in May 2024
Response from sd on 27 May 2024
Thank you for the stars and the kudos. We look forward to seeing you as our guest again in the future.
8/10 Good
Fernando
Business traveller, Travelled with pets, Travelled with partner
26 May 2024
Liked: Cleanliness, staff & service, amenities
Overall was convenient for our 1 night stay.
Fernando
Stayed 1 night in May 2024
Response from SD on 26 May 2024
Thank you for the stars! We hope you choose to stay with us again!
I truly enjoyed the free breakfast that was available every morning. They had a nice variety of options. I also appreciated the great customer service at this hotel. Chris specifically was very personable and made some great recommendations for dinners! This hotel is conveniently located in the downtown area and parking is also reasonable.
Brianna
Stayed 2 nights in May 2024
Response from SD on 25 May 2024
Thank you for the stars! I will share your kudos with the team! We hope you choose to stay with us again!
The pool location and accessibility. The parking was a little pricy.
Rodney
Stayed 6 nights in May 2024
Response from sd on 21 May 2024
Thanks for the stars! I am sorry you felt parking was pricy. We are one of the lowest priced hotel parking lots in the downtown area.
6/10 Okay
Roy
Travelled with family
16 May 2024
Liked: Cleanliness, staff & service, amenities
$40 parking but you could also find parking in surrounding areas of the hotel. I seen a lot but prepaid for my parking. Continental breakfast was a plus!
Roy
Stayed 1 night in May 2024
Response from sd on 17 May 2024
We actually have the lowest priced in and out parking. The lots in the area that are lower you have to pay for every time you enter and or by the hour. I am glad to hear you enjoyed our breakfast. I will be sure to share the kudos with the team.
The original that we booked was not available and we were placed beside an exit door that slammed every time someone opened it. It woke us up everyday and made our stay very unpleasant.
LASHAWN
Stayed 6 nights in Apr 2024
Response from sd on 8 May 2024
I am so sorry to hear that you had a negative experience with your stay. We hope you provide us another opportunity in the future.
4/10 Poor
YUANSHAN
7 May 2024
Good breakfast
YUANSHAN
Stayed 3 nights in May 2024
Response from sd on 8 May 2024
Thank you for the feedback about breakfast being good. I wish we would have known what was unpleasant about it so we can look into it and ensure it doesnt happen again for anyone else. As a 2 is unsatisfactory.
I asked for a balcony room on the 3rd floor and did not get it. The staff there was very rude and very disrespectful. I would like a refund
Randy
Stayed 1 night in May 2024
Response from SD on 6 May 2024
Thank you for your feedback. We provided you what was confirmed. For the future to guarantee a balcony room ensure you book that as upgrades are done based upon availability and we start providing based off of our IHG 1 Rewards their status first.
6/10 Okay
Katalin
Travelled with group
1 May 2024
Disliked: Staff & service
Unfriendly staff, confusing charging method, good breakfast, difficult to approach from 7th street on foot should be informed the customer to approach from 6th street, without steep hiking
My room smelt so horrible. It smelt as if someone left a wet dog in the room. The bathroom was filled with mold. Luckily the staff came to help clean, but my goodness it was bad. I asked to switch rooms but there were not available. When the cleaning staff came to help clean, even they felt bad about the smell. Luckily I only stayed one night, but never again.
Theresa
Stayed 1 night in Apr 2024
Response from sd on 22 Apr 2024
I am so sorry to hear that you did not have a good experience with us. I will definitely have someone look into this to make sure to change things to make sure that it's fixed for the future.
10/10 Excellent
Ariadna
Travelled with family, Travelled with family and small children, Travelled with partner
It was totally unclear that parking was not included. Staff informed me when I arrived at night that parking cost $35 per night! I had to park on the street and wake up early to feed the meter 😔 If I had known parking was not free I would have booked a different hotel.
Sierra
Stayed 1 night in Apr 2024
Response from sd on 15 Apr 2024
Thanks for the stars! I am sorry to hear you felt that parking was excessive. We are actually one of the lowest priced hotel parking fee's in the market.
6/10 Okay
Charles
Travelled with family
31 Mar 2024
Rough neighborhood…Cops at 4 am on the street outside.
Not a real good landing for loading and unloading bags. The help and staff were really good. noisy walls and needed to change rooms. We loiked it though. Good breakfast….help was really good.
Charles
Stayed 1 night in Mar 2024
Response from sd on 2 Apr 2024
Sorry you felt the neighborhood wasn't good. We are right down the street from the fire station as well as police station. Thus you see them in the neighborhood frequently. Glad you found the staff to be friendly and helpful.