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Reviews of E-Z 8 Motel Old Town

2.5 out of 5
E-Z 8 Motel Old Town
4747 Pacific Highway, San Diego, CA

Reviews

5.8
Rating 10 - Excellent. 486 out of 2040 reviews" "
Rating 8 - Good. 324 out of 2040 reviews" "
Rating 6 - Okay. 286 out of 2040 reviews" "
Rating 4 - Poor. 288 out of 2040 reviews" "
Rating 2 - Terrible. 656 out of 2040 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Cindra, Caldwell

Travelled with family
Liked: Staff & service
Disliked: Amenities
Although it is a motel, the place had comfortable beds. However, 1 night had no hot water or A/C... moved rooms. The next room A/C worked but still no hot water. The motel manager gave me a discount off my stay. The location is close to the transit center in Old Town. Would have been nice to have a bus that picked us up, but the walk wasn't too bad.
Stayed 2 nights in May 2024

4/10 Poor

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place and noise all night complain but nothing happened
Stayed 1 night in May 2024

4/10 Poor

jan

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would give this 1 star... But the staff were great! Very nice people. That's why the other star is for the staff. Some rooms are updated but the one we had is not. I was bitten by insects. Had lots of it at the neck, arms and shoulder area. Not sure what bit me. Either bed bugs or spiders??? Too much hydrocortisone all over my body :(
Stayed 2 nights in May 2024

2/10 Terrible

Bahareh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really dirty, noisy, bad location ,no iron, no hairdryer
Stayed 3 nights in May 2024

4/10 Poor

Manor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only thing I liked about that place was the lady in the front desk. She was really nice and helpful with an awkward situation that we had during the short stay there.. 120$ was 120$ too much for that place
Stayed 1 night in May 2024
Response from Dawn on 21 May 2024
I apologize you we did not meet your satisfaction. As for the rate we are in our peak season and we are in a popular tourist destination and everyone's rates have increased.

2/10 Terrible

Farida, Reseda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I might have my mistake that I wasn't aware that I booked a smoking room. When we came to the room, the room smells so awful! Went back to the office and found out that I mistakenly booked a smoking room. I was telling the front desk staff that I have asthma that I can't stand the smell of the room. He answered me, "sorry that was you booked and we don't have any available rooms now" Is that how you handle customers? My husband and I didn't have a good night sleep because I started to cough and good thing I have my inhaler with me AND...the bed is soooo lumpy! I was very frustrated. We checked out early because we can't stand the smell of the room!
Stayed 1 night in May 2024
Response from Dawn on 21 May 2024
Thank you for your feedback. I am sorry that we didn't have a non-smoking room for you. I hope you will consider trying us again in a non-smoking room.

2/10 Terrible

Georgina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible. I would NEVER stay here again. I felt so unsafe in our room, even with the door locked.
Stayed 2 nights in May 2024

2/10 Terrible

Charlie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn't like any part of the stay for we were only there for 30 minutes and we checked out
Stayed 2 nights in May 2024
Response from Dawn on 21 May 2024
Thank you for your feedback. We appreciate your comments and feedback.

2/10 Terrible

Christine

Disliked: Cleanliness, amenities, property conditions & facilities
This place is a total dump. They allow people to have multiple pets and they do nothing about people letting their dogs poop everywhere. The rooms are disgustingly dirty and reek of mildew and old cigarettes even though I was staying in a non smoking building. There are people who sit in their parking lot in their cars for hours screaming at their kids and spouses waiting until check in. There are crackheads and weirdos walking around at all hours. You only get one toilet paper roll and two thin towels at a time. When complaining about anything all you get is that they allow pets and don’t charge a deposit so that’s what you get. This place needs to be shut down permanently.
Stayed 7 nights in Feb 2024
Response from Dawn on 21 May 2024
Hi Christine, thank you for your comments we appreciate your business and feedback. As for the dogs we have doggie bags throughout the property. We have about 20 to 30 doggie bag stations and two different doggie areas for them to do their duty. We try to be on top of the dog waste but there are lot more people not picking up after their dog then we have employees with the time to pick it up continuously. Please accept my apologies.

2/10 Terrible

Valerie

Disliked: Property conditions & facilities
Have bed bugs
Stayed 1 night in May 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does need to be remodeled
Stayed 2 nights in May 2024
Response from Dawn on 21 May 2024
We are still going through a remodel at the present time. I do appreciate your feedback and your business.

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great staff.
Stayed 1 night in May 2024
Response from Dawn on 22 May 2024
Thank you for your kind words. We appreciate your feedback and your business. We look forward to your next stay with us.

10/10 Excellent

Luanne Tesoriero

Liked: Amenities
Very helpful staff. Clean. Convenient location. Laundry on site
Stayed 1 night in Apr 2024

4/10 Poor

JIHAN VIVIEN, BELLFLOWER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is near the train station that’s why you can’t sleep soundly once the train arrives. Also, the rooms we stayed in all smells bad. There’s lot of homeless people too in the motel’s area. Then we experience here a commotion between the guard & a female guest on our last night. I won’t stay there again even if it’s cheap.
Stayed 2 nights in May 2024
Response from dawn on 22 May 2024
Thank you for your feedback. We appreciate your business.

2/10 Terrible

Jlyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dawn on 22 May 2024
Thak you for

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing to like. Most basic room Ive ever been in. No plug for bathtub. Yellow towels. No maid service. Property in such poor condition. Stair have ripped carpets everywhere. So very dangerous. Don't even get me started on the pool area and hot tub. All torn up with broken concrete in them. This is the worst.
Stayed 2 nights in May 2024
Response from Dawn on 22 May 2024
Thank you for your feedback. We appreciate your business and your comments

4/10 Poor

Liliana

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is close to old-town central transportation and to old-town shops and restaurants. And a short drive to the beach and other San Diego tourist attractions. But to walk over there you have to pass through a very sketchy area. The hotel in general feels dirty and the rooms have a heavy smoke smell. The pool is under repair. What a bummer especially when I was there with kids.
Stayed 7 nights in Apr 2024
Response from dawn on 22 May 2024
Thank you for your feedback. We appreciate your business and your comments. I apologize for the pool being closed but we redid the plaster in both the pool and spa so it would be ready by Memorial Day.

10/10 Excellent

Topher

Stayed 1 night in Apr 2024

6/10 Okay

Pamela c

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was not what I expected but I guess you get what you pay for. I’m pretty sure people live there on a regular basis. I don’t think I would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Topher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and nice people
Stayed 2 nights in Apr 2024
Response from dawn on 22 May 2024
thank you we appreciate you.

2/10 Terrible

Rosie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is unsafe, rooms smell like smoke, hooker and drug central. Bathroom window did not lock and partially broken. I have nevere seen a location like this. Walked into the room and walked out. The sad thing is that they did not refunded our money. It's ok my safety is first.
Stayed 1 night in Apr 2024
Response from daw on 22 May 2024
I'm sorry you weren't satisfied with your accommodations. We do appreciate your feedback and business.

4/10 Poor

Jaime

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place not clean , next to Train tracks the 1 night that I and family stay at midnight I fight broke up this hotel is visited by Homeless people screenings, fights, police shows up no arrest or stop problem. As I mentioned in the other reservation EXPIDIA really need to put a HIGH STANDARS any Hotel advertise in your website and you do not inspect this places wow
Stayed 1 night in Apr 2024

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and convenient location
Stayed 1 night in Apr 2024

8/10 Good

Amir

Liked: Cleanliness, staff & service
It's alright
Stayed 1 night in Apr 2024
Response from dv on 28 Apr 2024
Thank you for your feedback and your stay.

4/10 Poor

Muaid

Liked: Staff & service
Sometimes you get great deal on the supplies they don't have Wi-Fi you have to pay for the Wi-Fi they have no iron to iron your clothes you got to go downstairs they don't have no HBO or anything just a regular TV very close to the trolley as a transportation can far away from grocery stores and mostly when you get to your room it smell like weed not cigarettes weed Beyond everything else is really cool to stay in
Stayed 2 nights in Apr 2024
Response from DV on 28 Apr 2024
Thank you for letting us know. We will work on your concern.

2/10 Terrible

hector

Disliked: Cleanliness
Very insecure
Stayed 1 night in Apr 2024
Response from dv on 28 Apr 2024
We will follow up on your concern.

4/10 Poor

Leyla, NORTHRIDGE

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is noisy, the train runs close by, and you have the freeway literally running on top of you. The place has seen better days, it is not well kept, we request non smoking rooms which by the way were more expensive than the regular smoking rooms. The rooms assigned had a stench of tabaco. The rooms had been cleaned but still looks dirty, and the beds were so uncomfortable; it was nice to have a mini fridge in the room, too bad it was only one microwave and was not in the room but in a common area. There is parking in the property, staff is nice and attentive.
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your stay.

10/10 Excellent

Kyi Phwa

Stayed 8 nights in Apr 2024
Response from Dawn on 22 May 2024
Thank you for your feedback. We appreciate your business and hope we see you a gain soon.

10/10 Excellent

jessica

Stayed 1 night in Apr 2024

2/10 Terrible

Bryce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s disgusting
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
We will follow up with your concerned.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your stay and your feedback.

2/10 Terrible

Astrid, San Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your feedback.

2/10 Terrible

Olga, Valley Village

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
We will follow up with your concern.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your stay and your feedback.

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities
The room was dirty and had a bad odor of cigarette and floors where stained of rust didn’t last an hour after check in ended loosing my money!
Stayed 1 night in Apr 2024
Response from DV on 15 Apr 2024
Thanks for your feedback. We will be working on your concerned.

2/10 Terrible

jasmine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Very unsafe !! Cops in the parking lot all night busting people. Even the Uber's were scared of even dropping us off
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with fast check ins. The room was clean and comfortable. Heater worked. Good experience for a motel to rest.
Stayed 3 nights in Apr 2024
Response from DV on 15 Apr 2024
Thank you for your feedback.

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your feedback.

4/10 Poor

Waymon

Stayed 1 night in Apr 2024

10/10 Excellent

Rosalio, mountain view

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your stay and your feedback.

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
curtains and blankets with wholes. threadbare towels dirty dilapidated floors
Stayed 2 nights in Apr 2024
Response from DV on 28 Apr 2024
We will follow up with your concerned.

2/10 Terrible

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice but area will make you feel a bit worried for safety. Hot tub wasn't working even though called ahead and asked. The whole reason I booked location was very upset. Room was clean but bed was terrible and uncomfortable felt itchy after laying in it. Hope nothing comes from that. Rust in bath tub couldn't use it have skin sensitivity. Way over priced for quality wish I would have stayed somewhere else had i known it would be so poor quality.
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
We will follow up on your concerned.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 1 night in Apr 2024
Response from DV on 28 Apr 2024
Thank you for your stay and for your feedback.

4/10 Poor

Chad

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The service here is good even great, but the property seems to act as a halfway house catering to shady types. Next to the railroad tracks, very noisy. It’s cheap, and for good reason.
Stayed 3 nights in Mar 2024
Response from jrd on 5 Apr 2024
Thanks for taking the time to review our property.

6/10 Okay

Juan

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from jrd on 5 Apr 2024
Thanks for your review of our property. Please come back and see us again soon.

6/10 Okay

MARIA

Stayed 1 night in Mar 2024
Response from jrd on 5 Apr 2024
Thanks for your review of our property. Please come back and see us again soon.

8/10 Good

Isaiah

Stayed 1 night in Mar 2024
Response from DV on 15 Apr 2024
Thanks for your feedback.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service
Cheapest place in town. That’s all.
Stayed 1 night in Mar 2024
Response from jrd on 23 Mar 2024
Thanks for giving us a review. We appreciate your time.

6/10 Okay

Azul

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
You get what you pay for is all I can say. Jacuzzi didn’t work Restroom had rust all over Uncomfy beds Rooms smelled like smoke or some type of mildew and upstairs people were so nosey
Stayed 1 night in Mar 2024
Response from DV on 18 Mar 2024
Thank you for your concern we will follow up on that issue.

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dirty, rooms smell cigarettes. Homeless around the area
Stayed 1 night in Mar 2024
Response from jrd on 16 Mar 2024
Thank you for taking the time to give us a review. We appreciate you.