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Reviews of DoubleTree by Hilton San Diego - Hotel Circle

4 out of 5
DoubleTree by Hilton San Diego - Hotel Circle
1515 Hotel Cir S, San Diego, CA

Reviews

7.4

Good

Rating 10 - Excellent. 574 out of 1552 reviews" "
Rating 8 - Good. 334 out of 1552 reviews" "
Rating 6 - Okay. 260 out of 1552 reviews" "
Rating 4 - Poor. 220 out of 1552 reviews" "
Rating 2 - Terrible. 164 out of 1552 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ruby

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the pictures show a nice property, the hotel property/grounds and rooms are run down. There was limited narrow parking and dirty. The halls and rooms smelled old and musty.
Stayed 2 nights in May 2024
Response from Front Desk on 24 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

deryk, Garden grove

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Danny on 20 May 2024
Thank you for you feedback, We appreciate your business and the time you took to leave us a review.

6/10 Okay

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel looks nice on the outside and the pool is beautiful BUT the rooms need to be updated. The rooms look old, especially the carpet and doors. The bar was nice and the food in their restaurant was really good! I also loved the balcony they just need to add some chairs to sit outside.
Stayed 1 night in May 2024
Response from Jeff on 18 May 2024
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Arlyn, Diamond Bar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 1 night in May 2024
Response from Front Desk on 15 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Nelson

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was unsanitary not as described by Expedia reviews. Staff gets a 5 star for going above and beyond to try and upgrade our room at no charge to get us to stay.
Stayed 1 night in May 2024
Response from Kim on 15 May 2024
Thank you for staying with us we do appreciate it! I apologize for the inconvenience that you did not find our hotel sanitary. I will address this immediately with our team to assure we are sanitary and clean at all times. Thank you, for the kind words in regards our team, we take great pride in our team as it is always the entire teams' intension to give our guest the most enjoyable stay possible and take it very seriously when we don't meet those intensions. I do hope you will stay with us again and give us another chance. Best Regards,

8/10 Good

Steven, Cumberland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk people made the stay
Stayed 2 nights in May 2024
Response from Kim on 14 May 2024
Thank you for staying with us at the DoubleTree and for your kind words regarding our front desk. We take great pride in assuring our guest have the best stay possible. We do hope to see you again soon! Best Regards,

8/10 Good

Roman

Travelled with family, Travelled with partner
Liked: Staff & service
The condition and cleanliness of the facility is under par.
Stayed 1 night in May 2024
Response from Jeff on 14 May 2024
Hi Roman,Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area.

4/10 Poor

Tabatha

Stayed 1 night in May 2024
Response from Kim on 14 May 2024
Thank you for choosing and staying with the DoubleTree, we greatly appreciate. We hope to see you again soon.

10/10 Excellent

Francisco Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeff on 14 May 2024
Hi Francisco Xavier,Thank you for rating us 5/5. Please plan to revisit us the next time you travel here in San Diego.

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient distance to multiple attractions and dining for families, just a little hard to park in the parking garage if you have a mid-sized vehicle or larger.
Stayed 3 nights in May 2024
Response from Danny on 12 May 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed your stay. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 Excellent

Michelle

My favorite person was Paulina at the front desk. Excellent people skills & very accommodating♥️ She was a sweetheart!!
Stayed 1 night in May 2024
Response from Danny on 12 May 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danny on 12 May 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024
Response from Front Desk on 7 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Yennifer

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Front desk is super friendly and really easy check out. The room had a lot of wear and tear, a lot of carpet stains, stains on the lamps and curtains. The shower had small holes and chips.
Stayed 2 nights in May 2024
Response from Front Desk on 7 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Patrick

No electric or internet connection at the desk
Stayed 1 night in May 2024
Response from Jeff on 5 May 2024
Hi Patrick,Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. I apologize for the inconvenience about the internet connection at the desk.Please plan to revisit us the next time you travel to the area.

10/10 Excellent

vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved that they gave us cookies when we checked in!
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Marco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an issue with the room we originally booked but the hotel was able to upgrade us and make our stay comfortable
Stayed 2 nights in Apr 2024
Response from Jeff on 4 May 2024
Hi Marco,Thank you for sharing your feedback on your experience. We're pleased to hear that our hotel made your stay comfortable. Please plan to revisit us the next time you travel to the area.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from Jeff on 28 Apr 2024
Thank you for sharing your feedback on your experience. We're pleased to hear that convenient location made an enjoyable stay. Please plan to revisit us the next time you travel to the area.

8/10 Good

anthoni

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice
Stayed 2 nights in Apr 2024
Response from Jeff on 27 Apr 2024
I can't thank you enough for writing and sharing this lovely review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travellers know about your exceptional extended-stay experience here at DoubleTree. Please come and see us again.

10/10 Excellent

Saralyn, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Front desk was great and the room was very clean! Love the balcony and close to everything
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Alexandria

Stayed 1 night in Apr 2024
Response from Front Desk on 13 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was very nice and professional. The room, furniture, and decor was all very old, dirty, or broken in our room. This included: Bath with rust stains on the floor and broken drain plug Light that wouldn't turn on Outlets loose or broken into the wall Spare outlet on lamp fixture broken Blood or similar color stain around couch Sliding balcony door handle and lock falling apart Coffee pot not plugged in and no outlet nearby. Pack n play was an old metal crib on wheels Bug in crib sheets provided Cookies were not available on check in and got the later and they were very undercooked. I love doubletrees! I'm actually not very picky but so many small things that should not cost too much to fix have all been left unresolved. The staff was great but whoever managing the hotel has been overlooking some basic care for the rooms. Everyone sharing a microwave in the lobby is also a drag.
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

??Leila

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
When I walked in my room, there was an odor and the hotel is very dated. The AC Didn’t work because I was hot at night The staff was excellent, but Would never stay there again
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the warm cookie at check in, too the server who ran to the liquor store to get us playing cards... we had a great experience!
Stayed 1 night in Apr 2024
Response from Danny on 22 Apr 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

4/10 Poor

Darlene

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
I rented two rooms. First, One room was dirty with oily smut in and on the windows and curtains. Second, they changed my room from what I originally ordered and after I protested. I was given two noisy rooms, one near the elevator and the other near the ice machines. The last room they placed in also had a strong chemical smell. I was terribly disappointed.
Stayed 1 night in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 Poor

Gilbert

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
My sink was clogged. Room had a funny smell and they never said anything about a $30 a day parking fee. Mind you there is nowhere to park off site.
Stayed 2 nights in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

6/10 Okay

kurt

The jacuzzi hot tub was broken.there was only one person working the breakfast area . One person to seat people take orders delivered food and take moneyalot of trash and homeless people no public transportation
Stayed 2 nights in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 Poor

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employee at the front desk was very accommodating and allowed us an early check in, so that we could get ready for the wedding we were in town for. However, the room felt very dirty and not worth the price we paid for it. I’m pretty sure the bedsheets and pillowcases were not changed from the people before us. The carpet was disgusting and we didn’t want to take off our shoes. Very average and dirty hotel room for the price we paid.
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danny on 11 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

Moni

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Wasn’t bad
Stayed 3 nights in Apr 2024
Response from Danny on 11 Apr 2024
Your feedback is welcomed and appreciated. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kb on 9 Apr 2024
Thank you! We hope to see you again soon.

8/10 Good

lien, La Quinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except Hotel didn’t have conditioner. The bottle empty 😥
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Luis

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Carpet had really bad stains but other then that's was nice
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Catia

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree Hilton Hotel Circle had an easy check in process and was very clean. This hotel was located close to grocery stores, pet stores, etc.
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Ana

Travelled with family
Disliked: Property conditions & facilities
The bed sheets had brown stains and there was dust on the furniture. I had to call housekeeping to change the sheets. They did not take the time to make sure the room was clean before putting someone in the room.
Stayed 1 night in Apr 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

2/10 Terrible

Kairy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please don’t fall by the beautiful pictures. This place is not what they show you online. It is old, dirty, and falling apart. We booked three rooms and we were there for about an hour when I noticed our floor was wet we decided to go down and see if they can give us a refund and we would go look for another hotel. They said no, they could charge us early check out at $75 and we can leave. I asked why the floor was wet and the mentioned it was because the carpet had just been washed but when I lifted the towels that I laid down it was spilled coffee. We all had our kids and we just felt like the hotel was not clean enough.
Stayed 2 nights in Mar 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

Nova

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

8/10 Good

Hay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was hot in the room when we got there. Temperature was set to 82, we tried to lower it to 75 but had to to it a few times because the controller is right below the vent so it stops because the air blows cold air at it but the room is still hot. Wondering why that spot was picked for the air controller is beyond me.
Stayed 1 night in Apr 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Rina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danny on 3 Apr 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Diane

Travelled with family and small children
Liked: Staff & service, amenities
Location was good.
Stayed 3 nights in Mar 2024
Response from Danny on 3 Apr 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.

2/10 Terrible

Jaqueline

Stayed 2 nights in Mar 2024
Response from Danny on 22 Apr 2024
Thank you for your loyalty to Hilton hotels and for sharing your review. We take a great deal of pride in being a DoubleTree by Hilton and offering the consistently great experience that has earned the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit.

4/10 Poor

Dr. Robert

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is really bad. Rooms are noisey. Staff friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Manuel

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Marissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was convenient for the sports tournament we attended. The parking structure was scary and I didn’t expect to pay $30 a day to park there! Also, our room was never cleaned even though we took the do not disturb sign off of our door in the mornings. When I asked for fresh towels I was told I could only have 1!
Stayed 3 nights in Mar 2024
Response from Danny on 1 Apr 2024
We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit.

2/10 Terrible

Keith

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property was outdated. There was mold in the bathroom, we had to change rooms because the tub drained slowly in our 1st room, the furniture in the room was scuffed on the edges, the door to the mini fridge in the room was hanging on a damaged hinge, there were fruit flies in the drink I ordered at the hotel bar/restaurant, we did not get fresh towels after house keeping, the list goes on. This was extremely disappointing for a Hilton property. We would not stay again and want to warn other families. This is not your standard Double Tree in terms of cleanliness and room quality.
Stayed 4 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Hyon

Travelled with family
The location and service was terrific however I was unable to sleep because the room was next to an elevator. No sleep at all. I called staff and never received a call back. Bad luck on room location. Never get a room next to the elevator.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danny on 31 Mar 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.