Dear Mary, Thank you for your rating and review. I would like to extend my most sincere apology for any inconvenience you may have encountered regarding the shower handle. Our goal is to provide the most exceptional accommodations, and we are disappointed we did not successfully do that for you this time. We want to assure you that we take all guest feedback seriously, and appreciate you bringing this matter to our attention. Although we wish you had an exceptional experience, your insight is valued, and we hope to have the opportunity to welcome you back for a 5-star visit the next time you're in the area. Sincerely, Cindy Ybarra General Manager

Dear Francisco, Thank you for your rating and review! Although we wish you had an exceptional experience, we appreciate your feedback on our amenities, as we can use it to improve for future guests. If you are ever in the area again, we would love to have the opportunity to welcome you back for a 5-star visit. Sincerely, Cindy Ybarra General Manager

Dear Amy, Thank you for your rating and review! I sincerely apologize for any inconvenience you may have encountered regarding the surrounding noise. We strive to provide stellar accommodations and are disappointed we fell short this time. If you are ever in the area again, we would love to have the opportunity to welcome you back for an improved visit. Sincerely, Cindy Ybarra General Manager