Room, 1 King Bed, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Reviews of Super 8 by Wyndham San Antonio/I-35 North

2 out of 5
Super 8 by Wyndham San Antonio/I-35 North
11027 N Ih 35, San Antonio, TX

Reviews

6.6
Rating 10 - Excellent. 234 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 185 out of 1002 reviews" "
Rating 4 - Poor. 129 out of 1002 reviews" "
Rating 2 - Terrible. 175 out of 1002 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Arrayah

Travelled with family, Travelled with partner
Liked: Cleanliness
only needed the room for a night it was a average experience..but was noisy and even if your in a non smoking room the out side still smells like smoking
Stayed 1 night in Mar 2024
Response from Sam on 11 Mar 2024
We are sad to hear about the inconvenience caused during your stay with us. We hope to serve you better next time.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SAM on 27 Feb 2024
THANK YOU FOR YOUR RATING ABOUT THIS PROPERTY'S HOSPITALITY AND SERVICE. WE HOPE TO SEE YOU AGAIN IN THE FUTURE.

10/10 Excellent

Bakhodir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sam on 9 Jan 2024
Thank you for posting your thoughts. We hope to see you again.

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property was fine over all for being somewhere cheap to stay. Could have been better but you get what you pay for. Would stay again if money was tight though.
Stayed 3 nights in Dec 2023
Response from sam on 9 Jan 2024
Thank you for posting your thoughts. We hope to see you again!

10/10 Excellent

Bakhodir

Stayed 1 night in Dec 2023
Response from Sam on 9 Jan 2024
Thank you for posting your thoughts. We hope to see you again!

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from SAM on 23 Jan 2024
Thank you for posting your thoughts. We hope to see you again!

10/10 Excellent

Debra

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from SAM on 1 Jan 2024
THANK YOU FOR POSTING YOUR THOUGHTS. WE ARE GLAD TO HEAR YOU HAD A GREAT STAY!!

10/10 Excellent

Mikayla

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SAM on 1 Jan 2024
THANK YOU FOR POSTING YOUR THOUGHTS. WE ARE GLAD TO HEAR YOU HAD A GREAT STAY!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was always professional and courteous. I've stayed 4 times now. Very convenient to I35.
Stayed 1 night in Dec 2023
Response from SAM on 22 Dec 2023
THANK YOU FOR POSTING YOUR THOUGHTS. WE APPRECIATE YOUR KIND WORDS. WE HOPE TO SERVE YOU AGAIN!

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from SAM on 1 Jan 2024
THANK YOU FOR POSTING YOUR THOUGHTS. WE HOPE TO SERVE YOU BETTER NEXT TIME

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable, affording a great night's sleep. The room was set up well, too.
Stayed 2 nights in Dec 2023
Response from Sam on 12 Dec 2023
Thank you for posting your thoughts. We are glad to hear that your stay was pleasant. We hope to see you again soon.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Good ppl and great service
Stayed 2 nights in Nov 2023
Response from Sam on 22 Nov 2023
Thank you for reviewing us. We hope to serve you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Check in was fast, everything was explained, hotel had a deposit of $40 with option of card or cash. Clerks when checking in and out were profesional and polite. Continental breakfast from 6am-9am. It offers non smoking rooms.
Stayed 1 night in Oct 2023
Response from Sam on 6 Dec 2023
thank you for posting your thoughts. We are glad that your stay was pleasant. We hope to see you again soon.

10/10 Excellent

Charlotte n Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price kind staff friendly
Stayed 1 night in Oct 2023
Response from Sam on 22 Nov 2023
Thank you for reviewing us. We hope to serve you again!

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
loose floor tile in bathroom, cracked flooring in bed area, hot water took way to long to reach the room, no facial tissue in the room, ect.ect.ect. wyndham should be ashamed to offer this property in thier chain!!!!!!
Stayed 1 night in Oct 2023

6/10 Okay

EMMANUEL

Business traveller
Liked: Cleanliness
Let people know of rooms that people had pets.
The bathroom sink sprayed water everywhere didn’t realize it until my pants were soaked leaning up against the sink. I started feeling itch and getting asthma so the room was used last with someone who had pets and I am allergic to pet hair and dander. I was tired and just took allergy medicine.
Stayed 1 night in Oct 2023
Response from Sam on 6 Dec 2023
We are sad to hear about your inconvenience. We are happy to help for any issues you may have during your stay. Please let the desk clerk know in such cases and we will do our best to make your stay as comfortable as possible.

10/10 Excellent

Faye

Very good
Stayed 1 night in Sep 2023

2/10 Terrible

Patty

Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Vanessa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk staff is rude, bitter and above all so disrespectful! I stayed in the same room from Friday- Monday AND HAD TO PAY EARLY CHECK IN FEE OF 25-35 DOLLARS AND ON 2 DAYS AFTER CHICK IN THEY KEPT TRYIN TO CHARGE ME SEPSIS!
Stayed 1 night in Aug 2023

4/10 Poor

Vanessa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was a great start... minor set back was gnats were in the room heavily. The early Mornin staff, amazin. Then the young lady that took over afternoon/ evenin was rude and actually is over charging me an extra 10 dollars 35 for early check in while i origami paid 25... treated me like extending my stay would not be ideal. Wanted to charge me 167.98 for 2 nights plus 35 dollars because now is Saturday and that's what she charges. I was so impressed but not happy at
Stayed 1 night in Aug 2023
Response from Sagar on 17 Aug 2023
Hello VenessaWe are sorry to hear about the innconvience during your stay with us. Your reservation start time is 3 pm with all 3rd parties and so the hotel has the policy to ask for early check inn fees as per the instruction given by the management. The morning front desk staff has explained you the policy and given you a rate that would waive you early check inn fees. Again, we are saddest to hear about all the hustle that you went through. We be positve to serve you better next time. Thank you

10/10 Excellent

Jesusita

Stayed 1 night in Jul 2023
Response from sagar on 17 Aug 2023
Thank you for choosing us for your stay. We hope to serve you again!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sagar on 17 Aug 2023
Thank you for choosing us for your stay. We hope to serve you again!

4/10 Poor

Feliciano

Travelled with family
Stayed 1 night in Jul 2023

4/10 Poor

VALINDA

Stayed 1 night in Jul 2023

6/10 Okay

ulysse

Stayed 2 nights in Jun 2023
Response from Sagar on 17 Aug 2023
Thank you for choosing us for your stay. We hope to serve you again!

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Abandoned building right next door to hotel & a strip club which are not pictured when the location is pulled up on Maps. I did not feel comfortable to stay there let alone have my child there. Lobby smelled funky. I did not stay & when trying to get a refund, Expedia declined to refund even due to the lack of information, & photos provided to customers!
Stayed 1 night in Jun 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Jun 2023
Response from Sam on 24 Jun 2023
Thank you for posting your views. We continue to look forward to serve your the best we can

10/10 Excellent

Laxman Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly.
Stayed 1 night in May 2023
Response from sam on 24 Jun 2023
Thank you for posting your views. We continue to look forward to serve you the best we can

2/10 Terrible

DENNIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

CARMEN

Business traveller
Liked: Staff & service
Ok hotel for the price
Your staff is very friendly, every single person was helpful. The hotel is overall clean however there is a mildew smell that smacks you in the face when you walk into the rooms. I also question the cleanliness of your bedding…. I was concerned after Day 2 when I found my bedding had “Honduras” burned into the blanket. See picture below. The blanket was replaced right away but it made me question how well the room is inspected for cleanliness. I wouldn’t mind staying again but my room would need air freshener. Also one other small complaint, the coffee in the lobby looked like dirty water so I opted to make coffee in my room (you should consider switching to k-cups) and my coffee maker acted like it was going to brew my coffee but after 10 minutes of waiting…. NO COFFEE ☹️.
Stayed 4 nights in Apr 2023
Response from Fenil on 23 May 2023
Thank you for posting your views. It was an unfortunate day of us as the coffee machine decided to act and the water hose burst up. We apologize and will try our best to server you better next time.

10/10 Excellent

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean in stay able. Me in my wife enjoyed our stay
Stayed 1 night in Apr 2023
Response from Fenil on 23 May 2023
Thank you for posting your views. We are very happy to add good values to your stay. we will continue serving in the best we can.

4/10 Poor

Gilberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Fenil on 23 May 2023
Thank you for posting your views!!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Elvira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a room in the lower floor because my husband has really bad knees, I have really bad arthritis on my hips .making it hart to go up stair . It painfull for both of us . Moving suitcases up and down stairs.
Stayed 2 nights in Mar 2023

8/10 Good

Cliff

Liked: Cleanliness, staff & service, room comfort
Room a little noisy but great value
Stayed 1 night in Feb 2023

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
I like how the motel is right off the highway
Stayed 1 night in Jan 2023

10/10 Excellent

Esmeralda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and we received an excellent service from staff. Will stay there again when I visit San Antonio.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

GUADALUPE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 1 night in Dec 2022

2/10 Terrible

christopher

6/10 Okay

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price, it was ok I was disappointed with the wifi service it didn’t work at all.
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Dirty room cloak busted fire alarm hanging by wires from crawling in room, no hot water, ac didn’t blow cold, ended up leaving staying somewhere else
Stayed 1 night in Nov 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and efficient. The young lady at the desk was friendly. The room was inviting.
Stayed 1 night in Sep 2022
Response from Sam on 13 Oct 2022
Thank you for your very kind feedback. We look forward to serve you again with the best version of us.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent pricing, double beds aren't queens but very comfortable, clean, the A/C was phenomenal compared to other I've stayed in!
Stayed 1 night in Sep 2022
Response from Sam on 9 Sept 2022
We deeply appreciate your response. We are glad to serve you and we would try to make your stay as pleasant as we can.

8/10 Good

Maria E.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room
Stayed 2 nights in Sep 2022
Response from sam on 9 Sept 2022
Thank you for your response. We are glad to hear from you. We will try to make your stay as pleasant as we can.

8/10 Good

Maria E.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in Sep 2022
Response from sam on 13 Oct 2022
Thank you for your feedback. We look forward to serve you again!

4/10 Poor

Cedrick

Business traveller
Disliked: Cleanliness, property conditions & facilities
. She didn’t seem as if it mattered or she cared.
The cleaning was horrible the first room I found a hair in my bed so then I was moved from room 217 to 214 and then 214 no wasn’t here my bad but there was stuff all over the walls that I personally claim took pictures and went down and show them to the attendance at the front desk. She didn’t seem as if it mattered or she cared. To be honest I actually think that everyone who works there actually is part of their family so it doesn’t matter was whether they clean well or not pictures enclosed
Stayed 2 nights in Sep 2022
Response from sam on 12 Oct 2022
Thank you for posting your concern. We apologize that you had to go through this. We already have planned to take action on the above mentioned problems. We have deeply cleaned our rooms to make your next stay pleasant.

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware do not stay
When you arrive to the hotel the carpet the smells awful like old musty people slam the door all night long down the hallway you have to go up the stairs and they just stink like cigarettes and piss it was awful don't stay there spend the extra 40 bucks and stay somewhere else the guy at the front desk was nice enough but stay somewhere else thank you have a great day.
Stayed 1 night in Mar 2022
Response from sam on 10 Sept 2022
We appreciate your feedback. We will try to improve and try to work in the those areas. I hope we serve you better next time

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price too high. Very dirty
Very dirty. Not clean enough for the price. Germs can make you sick. Did not use the shower or bathrooms. The value of the room is about $30 or $35 a night tops. Any higher price is simple not worth it
Stayed 1 night in Aug 2022
Response from sam on 13 Oct 2022
I apologize for the inconvenience caused. we look forward to improve upon your suggestion and serve you again with the best of us.