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Reviews of Siegel Select San Antonio

2.5 out of 5
Siegel Select San Antonio
9350 Ih 10 W, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 111 out of 373 reviews" "
Rating 8 - Good. 111 out of 373 reviews" "
Rating 6 - Okay. 61 out of 373 reviews" "
Rating 4 - Poor. 33 out of 373 reviews" "
Rating 2 - Terrible. 57 out of 373 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Stayed 1 night in Apr 2022
Response from Management on 24 May 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Samantha

Stayed 1 night in Apr 2022
Response from Management on 24 May 2022
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

rachel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good! I wish they would refund all my money
First they could not find my reservation 2nd they charge $250 deposit and only refund $230.. 3rd they also change $75 per fee 4th the hallways smell a lot like cigarettes. 5th there was dog pee all over 6th there was crumbs all over the stained couch. 7th the table was sticky and also had crumbs. 8th the toilet clogged with only toilet paper. 9th front desk doesn’t answer the phone. 10th everything is outdated!
Stayed 2 nights in Apr 2022
Response from Management on 24 May 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Brian

Stayed 1 night in Mar 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Brian, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We hope to see you the next time your travels bring you to San Antonio.

10/10 Excellent

Krishna Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Front desk
It was wonderful experience. Jason (front desk) was so helpful.
Stayed 3 nights in Mar 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Krishna, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We are delighted to hear that Jason was a help to you. We appreciate you taking the time to provide feedback. We hope to see you the next time your travels bring you to San Antonio.

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great time. No issues. Friendly staff.
Stayed 3 nights in Mar 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Derrick, Thank you for taking the time to rate your stay at the Sonesta Simply Suites San Antonio. We are delighted to hear that you had a great time. We are happy that our staff was friendly. We appreciate you taking the time to provide feedback and will share your comments with the staff. We hope to see you the next time your travels bring you to San Antonio.

6/10 Okay

Jessica

Stayed 2 nights in Mar 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Jessica, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

2/10 Terrible

Briana

Stayed 2 nights in Mar 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Briana, Thank you for rating your stay at the Sonesta Simply Suites San Antonio. We are sorry to see that your stay did not go well. We appreciate you taking the time to rate your stay.

10/10 Excellent

Adrianna

Stayed 1 night in Feb 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Adrianna, Thank you for rating your recent stay at the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We are delighted to see that your time at the hotel went well. We hope to see you the next time your travels bring you to San Antonio.

2/10 Terrible

Michael

Stayed 1 night in Feb 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Michael, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

6/10 Okay

Christel

Travelled with family
Liked: Staff & service, property conditions & facilities
Very basic hotel. Cleanliness could have been much better. Toilet had urine stains around the front base. Kitchen had 1 glass completely STUCK to the shelf and 2 water bottle caps visible in the garbage disposal. Bed was comfortable and it was a decent place to sleep. It served our purpose.
Stayed 2 nights in Jan 2022
Response from Aimee Rouleau General Manager on 29 Mar 2022
Christel, Thank you for your recent review of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to provide feedback. I am very sorry to hear that you had cleanliness issues with your room. I am delighted to hear that the bed was comfortable. As a teachable moment, I will share your feedback with the staff and work to correct the items highlighted. Thank you again for your comments.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2022

6/10 Okay

Christy

Stayed 1 night in Jan 2022

10/10 Excellent

Victor M

Stayed 7 nights in Jan 2022

2/10 Terrible

Abiel

Stayed 1 night in Jan 2022

6/10 Okay

Jusitn

Stayed 3 nights in Dec 2021

2/10 Terrible

Oscar

Stayed 1 night in Jan 2022

10/10 Excellent

Jesus

Stayed 2 nights in Jan 2022

8/10 Good

VANESSA

Stayed 3 nights in Dec 2021

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. But room service didn’t service us. Didn’t bring new clean towels the next day. Only half a roll of toilet paper in the room. Had to go get some from front office. Other than that it was okay. Clean.
Stayed 2 nights in Dec 2021

10/10 Excellent

Domingo

Stayed 1 night in Jan 2022

2/10 Terrible

Andrew

Stayed 4 nights in Dec 2021

2/10 Terrible

Vidal

Stayed 5 nights in Dec 2021

2/10 Terrible

Melaura

Stayed 1 night in Dec 2021

6/10 Okay

Katherine

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
So I will start with the bad and finish on the positive. The bad I had some stains on my white comforter on the first night, my room smelled smoky even though they don't allow smoking in the hotel rooms, my coffee mugs still had coffee stains in it and some of the kitchen appliances didn't look too clean, and to top it all off I saw 2 roaches in my room. Now personally I don't do insects period. Especially roaches. Now in all fairness I never complained to the staff so maybe they would've tried to make up for any of it but I didn't want to complain I just tried to fix things on my own. Now the good. The staff is soooo nice and accommodating and when I asked for new sheets and towels my first day they immediately provided them no problem. The price wasn't bad for the room. They try very hard to keep the common areas very clean I always saw someone cleaning. The room is very spacious and does have a lot of things you would need. It was also pretty quiet. I also like that the laundry was free. And the location seems good. I'm not too familiar with the area but it seemed like it was pretty close to everything. Only 15 -20 minutes to downtown. So there's lots of positives and some negatives about this place. Hopefully that helps someone else make a decision on moving in.
Stayed 6 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mixed Feelings
We thought the suite itself was nice and clean and quite spacious. Bed was great and the shower was good. Staff was very friendly and nice. Outside the suite, however, it was a different story. The carpet in the stairs was filthy, the elevator did not smell good, and there were unsavory characters hanging outside at all hours of the day and night. We felt fairly unsafe.
Stayed 1 night in Dec 2021

6/10 Okay

Jamie

Stayed 2 nights in Dec 2021

6/10 Okay

Tyler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Raymon

Stayed 1 night in Dec 2021

10/10 Excellent

Joseph

Stayed 5 nights in Nov 2021

8/10 Good

Mary

Stayed 6 nights in Nov 2021

2/10 Terrible

Jasmine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that they had roaches coming from everywhere. My toilet over flooded the first night. Was trash.
Stayed 5 nights in Nov 2021

2/10 Terrible

Melissa Dixon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desperately needs updating
The hotel is in desperate need of updating. The pictures of the hotel vs real life are not even the same hotel.
Stayed 2 nights in Nov 2021

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor cleaning
Stayed 2 nights in Nov 2021

4/10 Poor

Matthew

Stayed 2 nights in Nov 2021

4/10 Poor

Rey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The structure is getting old. You can feel the sway of the building. They had no extra pillows now sheets available. Towels had hair balls from other people stuck in them. There was trash and hair on the bath floor from the last guest
Stayed 1 night in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Rey, Thank you for your review of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to provide feedback about your stay. I am sorry that you had issues with the building as well as linens. As a teachable moment, I have shared your review with the hotel staff. Thank you again for letting us know about your stay.

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Albert, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My wife and I decided to stay here for the night. As soon as we walked in the room and turned on the light we saw roaches. More were under sink as well. Not what you expect when you pay for a hotel room. Also hotel staff came to wake us at 11:00am to tell us check out was at 11:00am when it clearly says 12:00pm on their door. I called office right away and they said they would let us stay until 12:00pm. They need to get that cleared up! But more important is that they get rid of the roaches because nobody wants to see that when they get in the room. I would not recommend this hotel and will definitely not stay here again.
Photo of bottom of sink, roaches are in back corner. See close up on other picture.
Check out time says 12:00pm, not 11:00am.
close up of roaches in corner under sink.
Stayed 1 night in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Jesus, Thank you for your review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to provide feedback regarding your stay. I am very sorry that you experienced issues with your room as well as check out times. As a teachable moment, I have shared your comments with the staff. Thank you again for your feedback.

2/10 Terrible

Caleb

Stayed 2 nights in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Caleb, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. I am very sorry that your stay was not pleasant. I appreciate you taking the time to rate your stay.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Perfect. I didn’t stay for breakfast. Newer place loved the decor. Clean and didn’t smell.
Stayed 1 night in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
JoAnn, Thank you for your recent review of the Sonesta Simply Suites San Antonio. We are delighted to hear that your stay was perfect and the hotel was clean and did not smell. We appreciate you taking the time to share your feedback. We hope to see you the next time your travels bring you to San Antonio.

6/10 Okay

Robert

Stayed 1 night in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Robert, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

10/10 Excellent

Diana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite roomy and comfortable. The decor was very nice.
Stayed 1 night in Nov 2021
Response from Aimee Rouleau on 9 Nov 2021
Diana, Thank you for your review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. We are delighted to hear that the room was quiet and comfortable. We hope to see you the next time your travels bring you to San Antonio.

4/10 Poor

Everardo

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Parking lot is very dark. People parked where they shouldn’t be parked. Inside the hotel carpets were very dirty. Smelled like old buildings.
Stayed 1 night in Nov 2021
Response from Aimee Rouleau on 9 Nov 2021
Everado, Thank you for taking the time to review you recent stay at the Sonesta Simply Suites San Antonio. We are very sorry that the parking lot was dark and there were cars parked where they were not supposed to be. We appreciate you sharing your feedback and will work hard to correct these issues.

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2021
Response from Aimee Rouleau General Manager on 28 Dec 2021
Crystal, Thank you for your recent rating of the Sonesta Simply Suites San Antonio Northwest. We hope to see you the next time your travels bring you to San Antonio.

8/10 Good

Enchantress, Tomball

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2021

8/10 Good

Denman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Great as always!
Stayed 1 night in Oct 2021
Response from Aimee Rouleau on 9 Nov 2021
Denman, Thank you for rating your recent stay at the Sonesta Simply Suites San Antonio. We appreciate you taking the time to provide feedback. We are delighted to hear that you had a great stay, as that is always our goal. We hope to see you the next time your travels bring you to San Antonio.

6/10 Okay

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The price was good, yet the overall clean welcoming feeling was lacking.
Stayed 2 nights in Oct 2021
Response from Aimee Rouleau General Manager on 12 Oct 2021
Jonathan, Thank you for your recent review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. We are delighted to hear that the price was good. We are very sorry that the hotel did not feel clean overall. As a teachable moment, I will share your feedback with the staff and we will work hard to fix these issues. Thank you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cheap remodel? Hotel smelled
The check in was very quick. The hotel however had a very odd odor to it and it was worse in my room. The lobby could have been swept and mopped, there were shoe stains and broken chips scattered. The elevator (only one responded during our stay so not sure if both of them were on) had broken chips and finger smudges scattered about the first evening. Our room was on the third floor and the floor upon exiting the elevator creaked and popped when we walked over and this was the case all the way down the hallway. You could tell the floor was very uneven. The walls were thin, I could hear our neighbors and the guests above us had similar issues with the floor. Sounded like they might fall through it. This hotel seemed like it weren’t through a very quick and cheap remodel and it severely shows. The odor was a wet carpet/smoker/pet combination smell. We did not enjoy our stay and wouldn’t not recommend to anyone.
Stayed 1 night in Oct 2021
Response from Aimee Rouleau General Manager on 12 Oct 2021
Anonymous, Thank you for your recent review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. We are very sorry that the hotel did not feel clean overall. As a teachable moment, I will share your feedback with the staff and we will work hard to fix these issues. Thank you again.

2/10 Terrible

Bailey

Stayed 2 nights in Oct 2021
Response from Aimee Rouleau General Manager on 12 Oct 2021
Bailey, Thank you for your recent review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. As a teachable moment, I will share your feedback with the staff.. Thank you again.

10/10 Excellent

Angela

Stayed 2 nights in Oct 2021
Response from Aimee Rouleau General Manager on 12 Oct 2021
Angela, Thank you for taking the time to rate your recent stay at the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. We hope to see you the next time your travels bring you to San Antonio.