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Reviews of Quality Inn Downtown - near Market Square

2.5 out of 5
Quality Inn Downtown - near Market Square
1025 S Frio St, San Antonio, TX

Reviews

6.8
Rating 10 - Excellent. 116 out of 404 reviews" "
Rating 8 - Good. 96 out of 404 reviews" "
Rating 6 - Okay. 80 out of 404 reviews" "
Rating 4 - Poor. 47 out of 404 reviews" "
Rating 2 - Terrible. 65 out of 404 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Tom

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gentleman at front desk was polite and pleasant. Arrived in room to find smoke detector disabled with plastic bag. Bathroom sink clogged, took minutes to drain. Toilet seat loose almost falling off. Less than 1/4 roll of toilet paper. Noisy all night, people hollering and slamming doors. Breakfast was skimpy (no meat or eggs) - mostly waffles, cereal and poorly mixed machine OJ.
Stayed 1 night in May 2024
Response from GM-DK on 6 May 2024
Tom - Thank you for review. I am sorry to see that your stay did not meet your expectations as this is not typical for our guests. I have noted which room you were assigned and let our maintenance team know to make sure this not happen again in the future. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK

10/10 Excellent

Maximilien

Travelled with family
Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Apr 2024
Response from GM-DK on 29 Apr 2024
Maximilien - Thank you for your perfect review. Please come and visit us again soon!GM-DK

8/10 Good

Kam, Glen Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from GM-DK on 29 Apr 2024
Kam - Thank you for your positive review. Happy to hear you found our staff friendly and helpful. Please come and visit us again soon!GM-DK

2/10 Terrible

viktor

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was very rude and mad that I made a comment regarding bed sheets that they have not been changed after previous guests . He refused the service and demanded that we leave the hotel and called police . We had no choice but to leave the hotel and get ano the room at another hotel . We filed a complaint with corporate office . I am requesting full refund.
Stayed 1 night in Apr 2024
Response from GM-DK on 29 Apr 2024
Viktor - I am surprised to see you say that our staff was rude. We have a ton of reviews highlighting the friendliness of our staff and their willingness to always help. I will take a look to see who was serving you during your stay. GM-DK

4/10 Poor

Sharon, Longmont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone banged on our door, shouted, “Front desk!” twice while we were sleeping (11pm and 7am) and opened our door both times! The toilet has a leak so it ran every few minutes 24/7. Someone had urinated in the bathroom. I left a note for staff at the front desk because no one ever came to the desk when I waited there to tell them. Many hours later, it was still there. So gross. The AC doesn’t work properly. The controls are broken so no matter what temp you set it to, you’re stuck with whatever it’s set to cycle on/off. On a positive note, the beds were comfortable. Can’t recommend this place. Super expensive for the “quality” of the stay.
Stayed 2 nights in Apr 2024
Response from GM-DK on 29 Apr 2024
Sharon - I am sincerely disappointed to see that your stay did not meet your expectations as this is not typical for our guests. I will be looking into your stay further to see where we went wrong.GM-DK

6/10 Okay

emily

Travelled with family and small children
Liked: Cleanliness, staff & service
first day check in the lady couldn’t log in so it took a while to check in, get to room 310- smelled like mildew prob from ac, toilet clogged twice no stool, was really over it the first night, complained about toilet and they moved us to 314 and was so much better! Not the best hotel but not too worst, good for what you pay. All the staff was really cool, helpful, friendly, breakfast was just continental breakfast. Only thing is next to train so hear it early.
Stayed 3 nights in Mar 2024
Response from GM-DK on 22 Apr 2024
Emily - Sorry about that first room but happy to hear we were able to take care of you. I have noted which room you were first assigned to and let our maintenance team know. Please come and visit us again!GM-DK

8/10 Good

Sade

Stayed 1 night in Apr 2024
Response from GM-DK on 29 Apr 2024
Sade - Thank you for your positive review. Please come and visit us again soon!GM-DK

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & easy to check in
Stayed 1 night in Mar 2024
Response from GM-DK on 22 Apr 2024
Kimberly - Thank you for your positive review. We hope to see you again soon!GM-DK

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay very comfortable beds and attentive staff
Stayed 2 nights in Mar 2024
Response from GM-DK on 22 Apr 2024
Laura - Thank you for your positive review. Please come and visit us again soon!GM-DK

8/10 Good

Yolanda

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room felt very humid and stuffy. The air unit didn't help much. Staff would not respond to phone calls nor text messages regarding our late arrival or when we requested toilet paper and towels, I had to walk down to ask if they received my request.
Stayed 2 nights in Mar 2024
Response from GM-DK on 22 Apr 2024
Yolanda - I apologize for your experience as this is not typical for our guests. I will have a word with our team to see where we can improve in the future. If you decide to give us another chance, we will make sure it is perfect.GM-DK

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM-DK on 29 Apr 2024
David - I am sorry to see that your stay did not meet your expectations. We will take your feedback into consideration for future guests. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK

10/10 Excellent

Dolores Reyna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM-DK on 22 Apr 2024
Dolores - Thank you for your positive review. We hope to see you again soon.GM-DK

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stsy
Stayed 3 nights in Mar 2024
Response from GM-DK on 25 Mar 2024
Juan - Thank you for your glowing review! We hope to see you again soon!GM-DK

6/10 Okay

TONIA

Stayed 2 nights in Mar 2024
Response from GM-DK on 29 Apr 2024
Tonia - We appreciate your feedback and are always looking for ways to improve in the future. If you decide to give us another chance, we will make sure it is perfect!GM-DK

8/10 Good

Mary Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, and great staff. Very helpful.
Stayed 1 night in Mar 2024
Response from GM-DK on 11 Mar 2024
Mary - Thank you for your review! Happy to hear your stay met your expectations and that our staff was helpful. We look forward to seeing you again soon!GM-DK

8/10 Good

Elizabeth

Stayed 4 nights in Mar 2024
Response from GM-DK on 22 Apr 2024
Elizabeth - Thank you for your positive review. We hope to see you again soon.GM-DK

6/10 Okay

Sammy, Houston

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Out dated building
Stayed 2 nights in Feb 2024
Response from GM-DK on 11 Mar 2024
Sammy - We completely renovated the building in 2019 and are always looking for ways to make it even better. We hope you will give us another chance in the future!GM-DK

10/10 Excellent

CARLOS

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Quality inn on 3 Mar 2024
Thanks Carlos for your positive score! The entire staff also thank you and appreciate you sharing it! Come back and see us soon!Kind regards,Quality inn

4/10 Poor

Mandy

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
we booked two rooms, my room had stained sheets,no chair, broken desk chair, bathroom door broken like it was beaten to open, plastic covering the smoke detector & metal frame to the bed stuck out several inches on the side you get into bed & hurt my daughter, & smelled like water damage. 2nd room also had a broken desk chair and my son fell out of it. all things they should've noticed when preparing the room for a guest. only nice thing was the comfort of the bed.
Stayed 2 nights in Feb 2024
Response from GM-DK on 26 Feb 2024
Mandy - I am exceptionally sorry to hear of your experience as this is not typical for our guests. I have noted which room you stayed in and have our maintenance team working on it. Please reach out to tx920@stayatchoice.com so that we can discuss your stay further. GM-DK

2/10 Terrible

Lily

Disliked: Cleanliness, property conditions & facilities
Overall dirty and didn’t even check to see if we actually had a room
Stayed 1 night in Feb 2024
Response from GM-DK on 26 Feb 2024
Lily - I am sorry to see that your stay did not meet your expectations. We would like to make it right. Please reach out to tx920@stayatchoice.com. GM-DK

6/10 Okay

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM-DK on 26 Feb 2024
Frank - Thank you for your feedback. As no additional comments were left, we would like to discuss your stay with you further to see how we can improve for future guests. Please reach out to tx920@stayatchoice.com. GM-DK

2/10 Terrible

Roberto

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, they did not have a crib. (Listed in the property amenities)
Stayed 2 nights in Feb 2024
Response from Quality inn on 3 Mar 2024
We’re very sorry to hear we did not meet your expectations , you're reviews help us improve and do better each day. So thanks Robert because without them we could not make changes for the better . Our guest are very important and providing a comfortable stay is our goal everyday.Once again im truly sorry we fell short with the cleaning aspect and short on the number of additional crib for your use, we will definitely work on that !Kinda regards,Quality inn

6/10 Okay

Karla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very much a motel disguised as a hotel. Not very nice or clean but affordable
Stayed 2 nights in Feb 2024
Response from Quality inn on 12 Feb 2024
Thank you for taking the time to tell us about your stay with us. We are very sorry to here we did not meet your expectations. We strive to provide each and every guest with excellent customer service, feed back such as yours lets us now where we need to do better in to achieve that.Kind regards, Quality inn

2/10 Terrible

GEORGE

Liked: Staff & service
Disliked: Cleanliness
A room was not clean and smell
Stayed 1 night in Feb 2024
Response from Qualityinn on 12 Feb 2024
We would not be able to grow and develop without feedback like yours, George, Although we’re disheartened by your experience, we’re grateful for your feedback so we can work with housekeeping department on this by retraining them so we can prevent from happening again and continue our mission in providing each of our guest with a good one . Thanks again George for letting us know and a huge Thanks for staying with us , hopefully you can give us another try . Please I encourage you to reach out to hotel directly so we can make this right!Kind regards,Quality inn

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from quality inn on 30 Jan 2024
Thanks for submitting your awesome score on our hotel John! Very glad to hear we were able to deliver our goal in providing you and all our guest with the best customer service possible. I will share your feedback with my team, I'm sure they will be thrilled as well. Come back and see us soon John!Kind Regards,Quality Inn

6/10 Okay

Mrunmai

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from quality inn on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Jan 2024
Response from GM-DK on 22 Jan 2024
Ismael - Thank you for your perfect review. We hope you will come and visit us again soon!GM-DK

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
The night guy was very friendly as well as helpful.
Stayed 1 night in Jan 2024
Response from GM-DK on 15 Jan 2024
Angela,Thank you for your perfect review. Happy to hear you found our staff friendly and helpful. We look forward to seeing you again soon!GM-DK

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Perfect location, super convinient
Stayed 3 nights in Dec 2023
Response from GM-DK on 8 Jan 2024
Sandra - Thank you for your positive feedback! Happy to hear you found our location convenient. We hope to see you again soon! GM-DK

10/10 Excellent

Krystal

Stayed 1 night in Dec 2023
Response from GM-DK on 22 Jan 2024
Krystal - Thank you for your perfect review. Please come and visit us again soon!GM-DK

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM-DK on 1 Jan 2024
Thank you for your perfect review. Please come and see us again soon!GM-DK

6/10 Okay

Alejandro

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Convenient for construction workers, not for family stay, we did not get our room cleaned, had to go get my towels changed at the front desk. Being generous with 3 star rating, not a personnel issue more like ownership
Stayed 3 nights in Dec 2023
Response from GM-DK on 1 Jan 2024
Alejandro - Thank you for your feedback. As with most hotels nowadays, we offer room service every 3 nights, unless requested with our front desk staff. This should have been communicated to you and I apologize that it did not happen. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK

4/10 Poor

Gilchrist Boko

Disliked: Staff & service, property conditions & facilities, room comfort
Bad
I do not want to leave a review here out of the risk of them deleting this. But i am going for it anyway. My stay at Quality Inn was not the best. First off the room was not the same it was in the picture and the sink to brush our teeth was horrible the water stays there for minutes quite disgusting if you ask me. That’s not all the toilet, it took a while to flush the toilet. Let’s talk about breakfast, GOD let’s talk about breakfast. Someone explain how come breakfast is from 0630 to 0930 and when you come down at 0730 there is not hot chocolate for the none coffee drinker, and no donuts, nothing for vegan as well. Someone explain how come to fruits basket is always empty at 0730? In most hotel you do not have to request a room service they come and if you don’t want to you deny it. We didn’t get a room service even once during our stay. The TV not working was a minor detail i couldn’t care less. The fan was blowing air in the most uncomfortable way ever. We were there for 4 days. My wife and i went to hospital on day 2 because we woke up sick from the fan blowing that uncomfortable air. You know i can go on and on about how bad and uncomfortable this was but i think they know already. You guys need to change few things.
Stayed 3 nights in Dec 2023
Response from GM-DK on 1 Jan 2024
Gilchrest - I sincerely apologize for your experience. This is not typical for our guests. I will be speaking with our team to see where we went wrong and how we can improve for future guests. I have also noted for our maintenance team to take a look at the room you stayed in. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK

8/10 Good

Dalia

Stayed 1 night in Dec 2023
Response from GM-DK on 25 Dec 2023
Dalia - Thank you for your feedback! Please come and visit us again soon!GM-DK

10/10 Excellent

Juan, Lake Station

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna was excellent warm and embracing. Accommodations were trully comforting
Response from GM-DK on 25 Dec 2023
Juan - Happy to hear you found your stay comfortable and ours staff welcoming. We hope you come and visit us again soon!GM-DK

8/10 Good

Marjie

Disliked: Cleanliness
Cleaning staff could have done much better.
Found someone else's shoes left behind at the edge of the bed. Sheets on one of the beds had not been completely put on the bed.
Stayed 1 night in Dec 2023
Response from GM-DK on 18 Dec 2023
Marjie - My sincere apologies. I will have a word with our team to make sure this not happen again. Happy to see that the rest of your stay went well. Please come visit us again soon!GM-DK

4/10 Poor

Juan

Stayed 1 night in Dec 2023
Response from GM-DK on 18 Dec 2023
Juan - I am sorry to see that your stay did not meet your expectations. This is not typical for our guests. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK

8/10 Good

Raul, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM-DK on 18 Dec 2023
Alvaro - Thank you for your feedback. Please come see us again soon!GM-DK

6/10 Okay

Alvaro, Boston

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from GM-DK on 18 Dec 2023
Alvaro - Thank you for your feedback. We are always looking for ways to improve. Please come see us again soon!GM-DK

10/10 Excellent

BARRY, HOUSTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from GM-DK on 11 Dec 2023
Barry - Thank you for your perfect review! We hope you will come and see us again soon!GM-DK

6/10 Okay

Jyoti

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from GM-DK on 11 Dec 2023
Jyoti - I am sorry to hear that your stay did not meet your expectations. This is not typical for our guests. If you decide to give us another chance in the future, we will make sure it is perfect. GM-DK

10/10 Excellent

Emily

Stayed 1 night in Dec 2023
Response from GM-DK on 11 Dec 2023
Emily - Thank you for your glowing review. Please come and visit us again soon!GM-DK

10/10 Excellent

Imelda

Stayed 2 nights in Nov 2023
Response from GM-DK on 18 Dec 2023
Imelda - Thank you for your perfect review! We hope you will come see us again soon!GM-DK

8/10 Good

Neidith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM-DK on 27 Nov 2023
Neidith - Thank you for your positive review. We look forward to seeing you again soon!GM-DK

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent the staff was great thank you
Stayed 1 night in Nov 2023
Response from GM-DK on 20 Nov 2023
Esmeralda - Thank you for your perfect review! Happy to hear you found our staff excellent. Please come see us again soon!GM-DK

8/10 Good

Jaime, CROSBY

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM-DK on 13 Nov 2023
Jaime - Than you for your positive review. We hope to see you again soon!GM-DK

8/10 Good

Julianna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM-DK on 6 Nov 2023
Julianna,Thank you for your positive review. We hope you will come and visit us again soon!GM-DK

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM-DK on 6 Nov 2023
Sandra,Thank you for your positive review. We hope you will come and visit us again soon!GM-DK

4/10 Poor

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
My first room tv didn’t worked moved me to another house keeping was poor and their was roaches ..
Stayed 3 nights in Oct 2023
Response from GM-DK on 30 Oct 2023
Hector - I am sorry to hear about how your stay went. This is not typical for our guests. I will be speaking with my team on this matter. If you decide to give us another chance in the future, we will makes sure it is perfect.GM-DK

2/10 Terrible

Ulysses

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very disappointed with this hotel and our time there. We rented 2 rooms for 3 nights,10/12/23-10/15/23 . The pictures were definitely much nicer than the actual room. The room was noisy and there was constant trains passing by. Trains can be heard all hours of the day and night. Worst of all, my father-in-law was bitten by BEDBUGS. We did notify staff, who was nice enough to listen and report it to the owners but did not provide a refund. We even showed him and emailed him the pictures of my father-in-law's bite marks on his stomach. Worker said the owner had to approve it, and so far we have not heard anything about it. I would NEVER recommend this hotel, nor will we ever stay at another Quality Inn again. Lesson learned, stay away from this bug infested dirty hotel.
Stayed 3 nights in Oct 2023
Response from GM-DK on 23 Oct 2023
Hi Ulysses - I am exceptionally sorry to hear of your experience. This is not typical for our guests. Since your booking was originally via Expedia, it makes the refund a little more challenging. However, we have processed a refund on our end. You will need to follow up with Expedia on next steps. If you decide to give us another chance in the future, we will make sure it is perfect.GM-DK