Outdoor pool, pool umbrellas, pool loungers

Reviews of Marriott San Antonio Riverwalk

4 out of 5
Marriott San Antonio Riverwalk
889 East Market Street, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was wonderful
Stayed 1 night in Apr 2024
Response from Katie on 25 Apr 2024
Thank you for the great review, Neil. We cannot wait to host you again!

10/10 Excellent

Sherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Celebration. Loved the Riverwalk!!
Stayed 1 night in Apr 2024
Response from Greg on 21 Apr 2024
Thank you Sherie, so glad you enjoyed our hotel!!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazon staff. Service unlike any other!
Stayed 3 nights in Apr 2024
Response from Katie on 22 Apr 2024
Thank you for the wonderful review, Jonathan. We hope to see you again soon!

10/10 Excellent

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Katie on 22 Apr 2024
Thank you for the outstanding review, Juan. We hope to see you again soon!

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Katie on 15 Apr 2024
Thank you for the wonderful review, Clara. We hope to host you again!

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the property was very well maintained. It was clean and it smelled nice. The staff was friendly and helpful. I love the convenient location to my convention across the street and it's close to the riverwalk. My only critique was the door to the bathroom in my room. It did not close all the way. Other than that, the room was a 10/10.
Stayed 1 night in Apr 2024
Response from Greg on 21 Apr 2024
Thank you Christian and so glad you enjoyed your stay! We will look into the issue with the bathroom door, thanks for letting us know.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 1 night in Apr 2024
Response from Katie on 12 Apr 2024
We are so glad you enjoyed your stay with us, Jane. We hope to host you again!

10/10 Excellent

Stacie

Stayed 1 night in Apr 2024
Response from Greg on 29 Apr 2024
We truly appreciate the great review!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a conference, and the location of property was very convenient. I could walk to the Convention Center. Also there were many opportunities for dining and shopping within walking distance. Hotel was clean and neat. I ordered food from the bar and it was very good for a fair price. Overall my stay was comfortable and pleasant.
Stayed 3 nights in Mar 2024
Response from Katie Howard on 27 Mar 2024
Hi David, Thank you for the great review. We hope to make your stay even better in the future!

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Greg on 14 Apr 2024
Thank you Robert for the review! Hope you can return soon!

8/10 Good

Ramirez

Stayed 1 night in Mar 2024
Response from Katie on 9 Apr 2024
Hi Ramirez, Thank you for leaving a review. We hope to make your stay even better next time!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel from the valet to the check out everything highly recommended
Stayed 2 nights in Mar 2024
Response from Greg on 17 Mar 2024
We appreciate the outstanding review and are so happy you enjoyed your stay with us!

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
On site valet is expensive, but there is a much more public parking garage right next door. The staff was friendly and helpful and the hotel is in a great location to experience the river walk area & Alamodome.
Stayed 2 nights in Mar 2024
Response from Greg on 16 Mar 2024
Thank you for the review and so glad you enjoyed your time with us!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service and great location.
Stayed 1 night in Mar 2024
Response from Greg on 15 Mar 2024
Thanks so much, we appreciate the great review!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay at the Marriott San Antonio Riverwalk. Centrally located right on the Riverwalk and a shopping mall across the street. The Alamo was just a few blocks away. It was our first time in San Antonio and it suited our needs perfectly. Staff was very courteous. The property, however, could use a refresh as its interior decor is a little dated (rooms have popcorn ceilings).
Stayed 2 nights in Mar 2024
Response from Greg on 16 Mar 2024
Thank you for the nice review and so glad you enjoyed your stay. Hope you can return soon.

10/10 Excellent

Stephen, Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie on 15 Apr 2024
We are so happy that you enjoyed your stay with us, Stephen! We hope to see you again soon.

8/10 Good

Jenny

Stayed 2 nights in Mar 2024
Response from Katie on 9 Apr 2024
Thank you leaving a review, Jenny. We hope to make your stay even better next time!

2/10 Terrible

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The rooms are great. The staff and management leave much to be desired
Response from Katie Howard on 29 Feb 2024
Hi Derek, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Katie Howard on 6 Feb 2024
Hi Jesse, Thank you for leaving a review. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Chelsee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean! Great things around us like shopping and dining. Great walking distance to the cheer competition we were attending at the Alamodome
Stayed 2 nights in Feb 2024
Response from Greg on 4 Feb 2024
Thank you for the review and hope your team did well in the competition! Looking forward to seeing you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jan 2024
Response from Greg on 4 Feb 2024
We appreciate the fantastic review! Come back and see us again soon!

10/10 Excellent

leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer services, cleaning and food.
Stayed 4 nights in Jan 2024
Response from Greg on 3 Feb 2024
We are so glad you enjoyed your time with us! Thank you for the wonderful review!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Greg on 3 Feb 2024
We appreciate the outstanding review, thank you!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, cramped, and inhospitable
Room was not vacuumed properly -- chip particles on the ground. Just felt old and dirty. There were no places to fill our water bottles. The staff laughed at us when we asked what vegan options were available at breakfast. Location is good but that was about it.
Stayed 1 night in Jan 2024
Response from Greg on 29 Jan 2024
I'm sorry that your guestroom experience at our hotel was not up to our high-quality standards. We strive to provide a memorable experience for our guests and unfortunately, we did not during your stay. Also, there should always vegan options available, and we will address that with our restaurant team to ensure that there is no confusion in the future. I hope we have the opportunity to host you again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Greg on 14 Jan 2024
We truly appreciate the glowing review and hope you can return again soon!

8/10 Good

Christopher Frederick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the Riverwalk, plus the "destination fee" provided tickets for a Riverwlak boat tour. Luckily we took the tour the last night before all of the holiday lights disappeared! Good breakfasts in the hotel restaurant, again partially funded by the $25/day destination fee.
Stayed 4 nights in Jan 2024
Response from Katie Howard on 16 Jan 2024
Hi Christopher, Thank you for the wonderful review. We are so happy to hear that you could catch the holiday lights on the river cruise before they were gone! We hope to host you again in the near future!

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Katie Howard on 10 Jan 2024
Hi Santos, Thank you for the great review. We hope to see you again!

8/10 Good

Allen

Travelled with family
Stayed 1 night in Dec 2023
Response from Katie Howard on 8 Jan 2024
Hi Allen, Thank you for leaving a review. We hope to make your stay even better next time!

10/10 Excellent

Regenia

Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Greg on 14 Jan 2024
Thank you for the outstanding review and hope to see you again soon!

4/10 Poor

STEPHANIE, Saint Petersburg

Travelled with group
Disliked: Property conditions & facilities
No free breakfast bar especially when rooms are $500/night.
Response from Katie Howard on 2 Jan 2024
Hi Stephanie, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Dee

Travelled with family
Disliked: Amenities
Purse was stolen at River Center Shopping. Staff gave different information not consistent. Noisy with construction outside on the 11th floor. Bed was hard and lumpy caused sever backache for both parties in the room. Pillows were not adequately stuffed/filled. Limited dining. Tributary breakfast was excellent.
Stayed 2 nights in Dec 2023
Response from Katie Howard on 27 Dec 2023
Hello Dee, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Martin

Stayed 2 nights in Dec 2023
Response from Katie Howard on 19 Dec 2023
Hi Martin, Thank you for the excellent review. We hope to see you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check out no service carts available for luggage or person to bring automated system was no help
Stayed 2 nights in Dec 2023
Response from Katie Howard on 12 Dec 2023
Hello, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sabra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Katie Howard on 12 Dec 2023
Hi Sabra, We are so happy to hear that you enjoyed your stay with us. Thank you for the wonderful review and hope to see you again soon!

10/10 Excellent

Anthony L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Katie Howard on 12 Dec 2023
Hi Anthony, thank you for the wonderful review. We hope to see you soon!

2/10 Terrible

Corina

Need a refund please i cancelled this mo ths ago needed it for th 16th not the 9th
Stayed 1 night in Dec 2023
Response from Katie Howard on 11 Dec 2023
Hi Corina, we apologize for the inconvenience. Our team will refund the charges onto your account. Please allow 24 hours for your account to reflect the update.

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Greg on 10 Dec 2023
Thanks for the nice review. Have a great holiday season!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
The Lobby bathroom was filthy. A public restroom was cleaner. The Cactus Flower restaurant salmon toast was excellent. Our waitress was not personable and did not tell us about the breakfast buffet as an option nor did she answer my questions about what was served at the buffet. I would have ordered that had I known it was an option.
Stayed 1 night in Dec 2023
Response from Katie Howard on 5 Dec 2023
Hello, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator situation was weird at first but as soon as someone showed us it was easy but we did have to help others with the touchscreen system
Stayed 1 night in Nov 2023
Response from Katie Howard on 30 Nov 2023
Hi Jennifer, thank you for leaving a review. We hope to see you soon!

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving the staff was very polite and attentive. We were greeted and checked in easily. Was able to upgrade our room for an additional fee but well worth it. Room was very clean and didn’t see any issues with it. Pricing on parking was quite pricey so I did end up parking in the public parking right next to it and only paid $10 for a day.
Response from Katie Howard on 28 Nov 2023
Hi Hannah, Thank you for leaving a great review. We hope to host you again!

8/10 Good

Zhanna, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean but dated property. Nice location on the river walk. Friendly staff
Stayed 4 nights in Nov 2023
Response from Katie Howard on 20 Nov 2023
Hi Zhanna, Thank you for taking the time to leave a review. We look forward to hosting you again soon!

10/10 Excellent

Uli, Seattle

Stayed 3 nights in Nov 2023
Response from Katie Howard on 21 Nov 2023
We are so glad you enjoyed your stay with us, Uli! Look forward to seeing you next time.

6/10 Okay

Siafaldeen

Business traveller, Travelled with partner
Liked: Staff & service
Very old hotel service was good
Stayed 6 nights in Nov 2023
Response from Greg on 14 Nov 2023
Thank you for the nice review! Hope to see you again soon.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed here while in SA for a band competition in the Alamodome. This is an older property, so I was concerned that it might be smoky and run down. Our room still had a popcorn ceiling, but it was very comfortable and looked like it was recently updated. The staff were friendly and professional. We didn’t have time to hunt down restaurants, so we ate dinner and breakfast at the hotel. The food and service at the bar and in the restaurant were surprisingly good, and the prices were reasonable. The lobby was small given the size of the property, but there are still places to sit and they have a good little coffee shop with breakfast items to go. The location is excellent and we loved being able to walk to the Alamodome and being right on the river walk. It was loud outside on Saturday night, and we could hear some noise from our room, but not enough to prevent a good night’s rest! We would stay here again.
Stayed 1 night in Nov 2023
Response from Greg on 11 Nov 2023
Thank you so much Shannon for the great review! Hope you school did well at the competition! Looking forward to seeing you again soon.

10/10 Excellent

JOSUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Clean Hotel. Staff was very professional.
Stayed 1 night in Nov 2023
Response from Katie Howard on 10 Nov 2023
Thank you for the wonderful review, Josue. We are delighted to hear about the service you received during your stay with us. We cannot wait to host you again next time!

8/10 Good

Warnakulasuirya Fenolie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Oct 2023
Response from Katie Howard on 9 Nov 2023
Hi Warnakulasuirya, we appreciate you leaving a review. We hope to see you soon!

6/10 Okay

Cary

Stayed 1 night in Oct 2023
Response from Katie Howard on 20 Nov 2023
Hi Cary, We’re glad you chose to stay with us and apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

8/10 Good

COREY

Travelled with partner
Liked: Staff & service
The front desk receptionist was efficient but not overly friendly. The room was relatively clean but smelled musty. No real extra amenities other than a 7.00 bottle of water.
Stayed 1 night in Oct 2023
Response from Katie Howard on 30 Oct 2023
Hi Corey, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Marriot Riverwalk could be a great place to stay with a professional renovation.
Stayed 2 nights in Oct 2023
Response from Greg on 28 Oct 2023
Thank you for your review!

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was very noisy!
Stayed 3 nights in Oct 2023
Response from Katie Howard on 30 Oct 2023
Hi Dennis, Thank you for taking the time to let us know your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the SAPD who we have been working with to address this issue, to ensure the necessary guidelines are in place and reviewed to prevent the street noise from occurring in the future.