3 outdoor pools, pool cabanas (surcharge), pool loungers

Reviews of Hyatt Regency Hill Country Resort & Spa

4 out of 5
Hyatt Regency Hill Country Resort & Spa
9800 Hyatt Resort Dr, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1007 reviews" "
Rating 8 - Good. 207 out of 1007 reviews" "
Rating 6 - Okay. 87 out of 1007 reviews" "
Rating 4 - Poor. 58 out of 1007 reviews" "
Rating 2 - Terrible. 34 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
There were renovations at the entrance of the hotel, and was near our room, so there was a bit of noise in the mornings. And the beds were not the best to sleep in, but otherwise the resort was great and kids had a lot of fun there.
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We felt there was value in the amenities that were available to us. Our kids enjoyed the outdoor activities and my wife enjoyed the relaxing environment.
Stayed 2 nights in Mar 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities
Half of the property was under renovation and was an eye sore for that area of the property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eleazar

Travelled with family
Liked: Staff & service, property conditions & facilities
Had excellent time peaceful and my kids loved the it!
Stayed 3 nights in Mar 2024

2/10 Terrible

Nahrouz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property and over priced
Stayed 2 nights in Feb 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
Upon entering the rooms, they appeared clean, and an unpleasant odor reminiscent of smoke and mustiness lingered in the linens, detracting from the overall ambiance. The discomfort escalated with mattresses that failed to provide adequate support and pillows oscillating between overly plump or excessively thin. Regrettably, these factors culminated in subpar sleep, overshadowing an otherwise enjoyable visit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel offers so much to do right here on the property! This was definitely worth it!
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Erasmo C, Skidmore

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I like the environment that I felt in I felt very comfortable in this establishment
Stayed 3 nights in Nov 2023

6/10 Okay

Neiruz

Liked: Cleanliness, staff & service
Not recommended to go at this time of the year especially with kids No buffet No activities a lot of construction going on … we had better times before !
Stayed 2 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of the best places we’ve ever stayed. The property was beautiful and the staff was amazing. We will be back. Worth the 9 hour drive
Stayed 5 nights in Jan 2024

10/10 Excellent

danna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, spacious, lots of amenities, beautiful location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Didn't like the construction but it's progress. Nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

luis, Mcallen

Travelled with partner
Disliked: Cleanliness
I have stayed here many times before. Something changed , fir the worst. It’s not longer a peaceful retreat where hotel employees will make you feel at home. Will never visit again.
Stayed 1 night in Dec 2023

10/10 Excellent

Grason, New Braunfels

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with year round heated lazy river and pool, nice clean rooms. Great golf course on property and plenty for children to enjoy.
Stayed 1 night in Dec 2023

2/10 Terrible

Deepak

Stayed 3 nights in Dec 2023

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Oscar D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Arath

Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful is the perfect place to get away from the business of life. From the actual place to the staff, just overall wonderful service and people.
Stayed 2 nights in Nov 2023

8/10 Good

Gaylon

Travelled with partner
Liked: Staff & service, property conditions & facilities
The mattress in room 3710 is old, hard, and lumpy. Very uncomfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Stayed 3 nights in Oct 2023

2/10 Terrible

Allahyar

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was loud. It's like nobody designed the facilitywith sound in mind. The rock floor in the lobby looks great but it's impossible to pull your luggage across.
Stayed 2 nights in Nov 2023

8/10 Good

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Carl

Stayed 2 nights in Oct 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful location and amene
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Stayed 2 nights in Sep 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to have seen the hotel decorated for the Autumn or Halloween season! Would also like to know which scent they use to freshen the lobby? It was a very fresh and homey scent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

TRACY, The Woodlands

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is a nice, comfortable and pretty property. Very quiet when we were there. Room rate and resort fee are too high for what you get. And valet parking is $41- that’s excessive. Not a lot of on-site dining options

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
The pool was really dirty, I get that they have no control over leaves falling but the stuff at the bottom of the pool had been there a while. One activity was feeding wildlife, Which was 1 squirrel and 3 ducts. If was like getting in to Fort Knox they would have a line to get in and out of resorts I didnt like being tracted the whole time. I have been to several resorts but this crazy was on a b=next level. The bathrooms where very small it was a nightmare getting in and out of the shower you had to climb over the toliet to get out. the employee were super nice but I would not recommend this hotel especially after staying at the JW Marriott.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. This hotel is perfect for families. We went on a long weekend and they had activities for the kids during the day and night.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool areas could have been cleaner. The staff was really nice although they didn’t get my salad out - they comped it. Great amenities and beautiful property.
Stayed 1 night in Jul 2023

6/10 Okay

Elissa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pretty property but for us was not worth the cost of the stay. Very crowded, food was just okay and expensive, and our wifi and hot water did not work (we used it very early in the morning and waited 20 minutes). Room was at the end of the hall so believe they just needed to reboot their router extender but all they did was transfer us to a remote IT desk - not helpful.

10/10 Excellent

hanadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a quick family get away, we enjoyed the resort facility a lot especially the Lazy River pool and water slide..lovely room , clean, friendly staff. We will be back.
Stayed 1 night in Sep 2023

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

grady

Liked: Staff & service, property conditions & facilities
Very relaxed atmosphere and accommodating staff. We enjoyed our stay with the grand babies!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rocio

Travelled with family and small children
Liked: Amenities
First time in this resort, my family and in I absolutely loved it. We will comeback for sure.. The lazy river was so relaxing, the drinks are a little expensive, but good… we did not stay to eat we ate outside of the resort…
Stayed 3 nights in Sep 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing property, we will be back!!!
We have stayed at this Hyatt for both business and personal reasons and we have enjoyed the Cordial, Well-Informed Staff and Management Team. We did hope however that the Food and Beverage Operation at the Long Bar had improved. Fortunately a new staff member named Katie was on duty last Monday night to handle the large crowds spilling in from the Convention downstairs. Katie was slammed and wound up handling multiple guests food and beverage requests essentially by herself. We love the venue and I know how these things can sometimes happen with Food and Beverage Staffing however the new-hire Katie picked up the slack and although she was only there less than a week, she handled the impending disaster in the Hotels best interest. I wish we could remember her last name but she was on duty that Monday evening the 29th of August.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful 55th anniversary celebration with our 2-day stay. The former ranch milieu is very relaxing, with all the beautiful live oak trees, especially late at night outside. The exercise facility is excellent, with plenty of treadmills in particular and a pretty good selection of weight machines. My wife loved the lazy river. It was fun to watch people on the surf simulation. The restaurant food was very good. We had delicious free smores both nights. Parking was nice and close. I especially enjoyed talking and playing guitars (I brought mine) with Ranger Sean at the morning fireside sessions. We will definitely be back in the fairly near future.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ivan

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good, except for the pillows they were awful !!
Stayed 1 night in Aug 2023