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Reviews of Hotel Indigo San Antonio Riverwalk, an IHG Hotel

3.5 out of 5
Hotel Indigo San Antonio Riverwalk, an IHG Hotel
830 N Saint Marys St, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that they are pet friendly and welcomed our little Bella. They have a very nice accommodation for Bella to tee and poo that was surprisingly clean. There is some kind of watering system they use that keeps the ground area clean.
Stayed 1 night in Apr 2024

6/10 Okay

Eduardo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a covered balcony, which was amazing! Otherwise, a beautiful hotel, conveniently located, with a helpful staff.
Stayed 5 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with partner, Travelled with group
Liked: Staff & service
Staff were excellent, polite and accommodating, especially restaurant waitstaff and bartender. The location is on the Riverwalk, but it’s a good half-hour walk to the area with restaurants. The neighborhood on the street side has several vacant old buildings, but I did feel safe. Our room was dreary and musty. Exceptionally poor fluorescent lighting, with no ceiling fixture and no light operable by a wall switch inside the door. The shower is narrow, the sink countertop cramped. Bottles of soap, lotion, and conditioner are not a recognized brand. No shower cap or other niceties, though there is a hair dryer. I did not find a safe. Positives are a comfortable hotel patio area, tv area, generous handouts of bottled water and cookies.
Stayed 3 nights in Apr 2024

8/10 Good

laura

Stayed 3 nights in Apr 2024

8/10 Good

Beth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is in a perfect spot on the river walk not too loud and crazy. River is beautiful and it is a lovely walk. The Indigo has a really cool vibe. Places like the elevator could use a cleaning. Our room was very clean. I got a balcony room on the corner. It looks onto a service barn, a concerning parking lot and closed building. So my view was odd given you pay additional for the balcony.
Stayed 2 nights in Mar 2024

6/10 Okay

Lee

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel was very basic. In room amenities were old
Stayed 2 nights in Mar 2024

2/10 Terrible

Sedrick

Travelled with group
Disliked: Staff & service, amenities
Called for early check in the day before. It was confirmed. Upon arrival I was told they do not guarantee early check in. Had to wait over an hour for room to become available. Front desk clerk Kimberlee was very unpleasant. Also called in and was hung up on twice
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beautiful back patio, right on the river walk
Stayed 1 night in Mar 2024

10/10 Excellent

Jami

Stayed 4 nights in Mar 2024

10/10 Excellent

mary

Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance to the Tobi Center.
Stayed 1 night in Mar 2024

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like to be payed for parking
Stayed 1 night in Mar 2024

10/10 Excellent

Tamra

Stayed 1 night in Feb 2024

4/10 Poor

cale

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Definitely not worth the $250 a night we paid. Save some money and stay somewhere else. This place isn’t that special.
Stayed 1 night in Feb 2024

6/10 Okay

shawn

Travelled with family
Disliked: Cleanliness, staff & service
4 nights= 3 maid cleaning. They used the same sheets all 3 times. Flipped then turned inside out
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read some bad reviews on this place but honestly I really enjoyed my stay. The room was spacious and very clean. Front staff was good. The self parking isn’t far at all. Like literally across the street.
Stayed 1 night in Feb 2024

8/10 Good

Julio

Stayed 4 nights in Feb 2024

8/10 Good

Sheri, Cherokee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and it is on the river but it’s about a 20 minute walk to the main part of the river walk. The rooms were clean and well furnished but a little dark.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cody

Liked: Cleanliness, staff & service
No parking
Stayed 1 night in Feb 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, amenities
Nice hotel , but average . Location is not too convenient, but price was good for the Riverwalk .
Stayed 2 nights in Feb 2024

10/10 Excellent

Barb

The staff is really friendly and helpful. We loved the location and easily walked everywhere!!!!
Stayed 1 night in Feb 2024

4/10 Poor

Kristina

Travelled with partner
Disliked: Cleanliness
The room wasn’t very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jose Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Knut-Einar

Stayed 1 night in Feb 2024

10/10 Excellent

Giovanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, pleasant and helpful staff. Would definitely book again.
Stayed 3 nights in Jan 2024

2/10 Terrible

BRITTANY

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, small, quiet atmosphere. Very good staff. We will return.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mollie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in smelt like mold and mildew, the floors were dirty and outside the room window was trash everywhere. For almost $300 for one night, I’d never suggest this hotel.

4/10 Poor

Mollie

Stayed 1 night in Jan 2024

10/10 Excellent

Jesus E

Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Travelled with family, Travelled with partner
Disliked: Staff & service
Cleaning staff were using drugs and cleaning 1 room next to ours for 5 hours.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities
The check-in process was poor. The hotel room was not cleaned and restocked with clean linens and towels and the hotel location was not great and the rate was ridiculously high considering the location and all of the issues.
Stayed 2 nights in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Stayed 1 night in Dec 2023

2/10 Terrible

DAVID

Stayed 1 night in Dec 2023

4/10 Poor

Salma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oneida, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was not knowledgeable of simple questions when asked they weren't sure of the answers.
Stayed 1 night in Dec 2023

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, staff & service
Rooms are small for $200.00 a night. Have a funky smell to them/older. Parking for your car is either $35.00 to self park or $55.00 valet which is not disclosed until arrival
Stayed 1 night in Dec 2023

10/10 Excellent

Estella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Eileen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023