Meeting facility

Reviews of Holiday Inn San Antonio - Riverwalk, an IHG Hotel

3 out of 5
Holiday Inn San Antonio - Riverwalk, an IHG Hotel
217 N St. Mary's Street, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 771 out of 1447 reviews" "
Rating 8 - Good. 329 out of 1447 reviews" "
Rating 6 - Okay. 174 out of 1447 reviews" "
Rating 4 - Poor. 87 out of 1447 reviews" "
Rating 2 - Terrible. 86 out of 1447 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay. Centrally located so you can walk to The Alamo, Right next to Riverwalk .
Stayed 1 night in Mar 2024

4/10 Poor

Anushay

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Front desk was not cooperative with any accommodations you needed and gave an excuse for them being busy and sold out. I had to wait 50 mins for room service to bring a toothpaste. When I called front desk again to check up on how long it’ll take, I was told that they can’t give me a time frame cause they are busy.
Stayed 1 night in Mar 2024

6/10 Okay

Silvina, spring

Business traveller
Disliked: Property conditions & facilities
The bed and TV were broken and the sheets were too. It was clean just need more maintenance
Stayed 3 nights in Mar 2024

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent location near the river walk clean rooms friendly staff the only problem i had was i paid for parking when i get there was no parking at all had to park a block away
Stayed 2 nights in Mar 2024

8/10 Good

John A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect Location nice clean rooms
Stayed 4 nights in Mar 2024

6/10 Okay

Yolanda

Stayed 2 nights in Mar 2024

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was disgusting. Hair all over the bathroom. Hair on the shower wall, in the sink, on the floor, etc…And the floor in the bedroom was dirty was too. Pool was not heated and it was disgusting too.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our biggest complaint was the restaurant. It was closed most evenings only open in the bar with no food service.
Stayed 5 nights in Feb 2024

8/10 Good

Ormond

Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Feb 2024

10/10 Excellent

jamie

Liked: Cleanliness, property conditions & facilities
Please allow your customers to pay in cash ! I hate using my credit card!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was well kept. Valet's were helpful. Hotel dining and bar experience could have been better.
Stayed 6 nights in Feb 2024

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great Customer Service!
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Vincent, Orlando

Liked: Cleanliness, amenities
What I liked was the location, it on the river walk, The views are beautiful. The room was clean. What I didn't like was breakfast. The food was cold and the toaster couldn't warm the bread. They staff verified three times that our breakfast was included with the reservation. The dinning area was well kept and looked over the river walk.
Stayed 3 nights in Dec 2023

4/10 Poor

Daniel

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

LINH

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staffs, clean,quiet, walking distance to riverwalk.
Stayed 1 night in Dec 2023

10/10 Excellent

Hong

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024

8/10 Good

Marianne

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family
The room itself was clean, the halls were a little unkempt, location was extremely convenient, staff was all very friendly and helpful. Parking was easy and charged to the room which was nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location very clean
Stayed 1 night in Jan 2024

10/10 Excellent

June

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jean Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay when we go to the Majestic in San Antonio for a show. Nice rooms, friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Erica Gallegos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julian

Stayed 1 night in Jan 2024

4/10 Poor

Harley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I would rate this stay 2/5. We were extremely close to the river walk and walked around everyday. We were unhappy with our hotel room function. I seemed to develop series allergies while staying/sleeping in the room. I noticed there was mold under the bathroom sink and AC vent. Our shower also did not drain properly and every shower we took, we were in ankle deep of water. Not to mention the dirty/sticky floor if we walked barefoot on the wooden/vinyl floor. Overall we did like the bed and comfortable blankets, but we thought our room amenities could’ve been more clean/nicer
Stayed 3 nights in Dec 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023

8/10 Good

Keyur

Liked: Cleanliness, amenities, property conditions & facilities
It was good and clean

10/10 Excellent

Blanca

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All the staff were very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Gumecindo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Marcela

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susanne

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
TT
Very convenient to the The Riverwalk and surrounding area like Alamo and other tourist place. Staff was friendly and parking was right below the building which made it very convenient that you just get in elevator from lobby to parking garage vs other hotel that park elsewhere and not within hotel. Room is ok.
Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucky

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, room comfort
Great location
A great location to walk to everything. The pool was also heated … kids love that! The room was clean and the staff was friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Stayed 1 night in Dec 2023

2/10 Terrible

Miriam

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled horrible and was dirty. I complained and they gave me another one and it was the same.

10/10 Excellent

FERNANDO EUGENIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything Nice

10/10 Excellent

Angel

8/10 Good

Ray

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Araseli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Anytime we go to San Antonio we stay here! It’s always great, easy access to the river walk and parking is convenient! Customer service is always great! Definitely recommend!!
Stayed 3 nights in Nov 2023

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first thing as we were walking in, they informed us that the A/C in the whole building does not work and didn't have an ETA on when it was going to be fix. The only thing they could do was give us a box fan. They did offer to refund our money if we wanted to try book with another hotel. We thought since it was the week of Thanksgiving, there wouldn't be any rooms available so we stayed and use the box fan. The A/C was fixed by morning of day three. The only other problem I have with this hotel is that they pre-charge you for the amount of any amenities/parking. Instead of just waiting until you check out to pay for any of that. Kinda threw us off with that charge at teh beginning.
Stayed 4 nights in Nov 2023

10/10 Excellent

Joi

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Nov 2023