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Great stay. Centrally located so you can walk to The Alamo, Right next to Riverwalk .
Jada
Stayed 1 night in Mar 2024
4/10 Poor
Anushay
Travelled with group
25 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Front desk was not cooperative with any accommodations you needed and gave an excuse for them being busy and sold out. I had to wait 50 mins for room service to bring a toothpaste. When I called front desk again to check up on how long it’ll take, I was told that they can’t give me a time frame cause they are busy.
Anushay
Stayed 1 night in Mar 2024
6/10 Okay
Silvina, spring
Business traveller
22 Mar 2024
Disliked: Property conditions & facilities
The bed and TV were broken and the sheets were too. It was clean just need more maintenance
excellent location near the river walk clean rooms friendly staff the only problem i had was i paid for parking when i get there was no parking at all had to park a block away
Our room was disgusting. Hair all over the bathroom. Hair on the shower wall, in the sink, on the floor, etc…And the floor in the bedroom was dirty was too. Pool was not heated and it was disgusting too.
What I liked was the location, it on the river walk, The views are beautiful. The room was clean. What I didn't like was breakfast. The food was cold and the toaster couldn't warm the bread. They staff verified three times that our breakfast was included with the reservation. The dinning area was well kept and looked over the river walk.
The room itself was clean, the halls were a little unkempt, location was extremely convenient, staff was all very friendly and helpful. Parking was easy and charged to the room which was nice.
I would rate this stay 2/5. We were extremely close to the river walk and walked around everyday. We were unhappy with our hotel room function. I seemed to develop series allergies while staying/sleeping in the room. I noticed there was mold under the bathroom sink and AC vent. Our shower also did not drain properly and every shower we took, we were in ankle deep of water. Not to mention the dirty/sticky floor if we walked barefoot on the wooden/vinyl floor. Overall we did like the bed and comfortable blankets, but we thought our room amenities could’ve been more clean/nicer
Very convenient to the The Riverwalk and surrounding area like Alamo and other tourist place. Staff was friendly and parking was right below the building which made it very convenient that you just get in elevator from lobby to parking garage vs other hotel that park elsewhere and not within hotel. Room is ok.
Anytime we go to San Antonio we stay here! It’s always great, easy access to the river walk and parking is convenient! Customer service is always great! Definitely recommend!!
The first thing as we were walking in, they informed us that the A/C in the whole building does not work and didn't have an ETA on when it was going to be fix. The only thing they could do was give us a box fan. They did offer to refund our money if we wanted to try book with another hotel. We thought since it was the week of Thanksgiving, there wouldn't be any rooms available so we stayed and use the box fan. The A/C was fixed by morning of day three. The only other problem I have with this hotel is that they pre-charge you for the amount of any amenities/parking. Instead of just waiting until you check out to pay for any of that. Kinda threw us off with that charge at teh beginning.