Indoor pool, outdoor pool, open 6 AM to 10 PM, pool umbrellas

Reviews of Holiday Inn San Antonio Seaworld, an IHG Hotel

3 out of 5
Holiday Inn San Antonio Seaworld, an IHG Hotel
10135 State Highway 151, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk Anthony was friendly and helpful
Stayed 1 night in May 2024
Response from . on 9 May 2024
Cynthia, Thank you for the feedback. Safe Travels

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and plenty of parking.
Stayed 4 nights in Apr 2024
Response from Alicia on 7 May 2024
Hello Wilson, we appreciate the feedback and glad to hear you enjoyed your stay. Safe Travels! :)

8/10 Good

Augusto

Business traveller
Liked: Staff & service
Ok
Stayed 1 night in May 2024
Response from . on 7 May 2024
Augusto, we appreciate the rating. Safe travels.

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, parking is generous, staff is helpful and professional, rooms clean and comfortable.
Stayed 1 night in May 2024
Response from Alicia on 3 May 2024
Sylvia, we appreciate the kind feedback. Safe travels and we hope you visit us again next time! :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from . on 27 Apr 2024
Robert, thank you for the rating. We hope you enjoyed your stay with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
The hotel room had a weird smell like dirty feet or mold but overall staff was very helpful and nice! The customer service outweighed the smell.
Stayed 2 nights in Apr 2024
Response from Jimmy the Humble Inn Keeper on 22 Apr 2024
Hi Stephanie, thank you for staying with us and for taking the time to share your experience. We strive to provide a comfortable stay for all of our guests. I would love to learn more about the issues with smell. Did you experience it throughout the hotel or in certain areas?

10/10 Excellent

Mashal, Rochester Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia on 13 Apr 2024
Hello Mashal, We appreciate the rating. Safe travels.

6/10 Okay

JOANNE

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was so humid it was hard to get comfortable. That made the carpet sticky. It was clean at least. The staff was friendly. The pool was convenient. It did its job.
Stayed 2 nights in Mar 2024
Response from . on 7 Apr 2024
Hello Joanne, we appreciate the feedback and apologize for any issues you encountered. Safe travels.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 4 nights in Mar 2024
Response from . on 3 Apr 2024
Mary, we cant wait to see you again. Thank you for the feedback.

10/10 Excellent

Jelian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and pretty!!!
Stayed 1 night in Mar 2024
Response from . on 3 Apr 2024
Hey Jelian, thank you for the positive feedback. Come see us again next time! :)

10/10 Excellent

Sandylee

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from . on 3 Apr 2024
Sandylee, we appreciate the 5 of 5 rating.

10/10 Excellent

MaLinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was in a convenient area close to a lot of places however it was a little unnerving that the door actually would not lock so had to put other measures in place to feel safe
Stayed 1 night in Mar 2024
Response from . on 30 Mar 2024
Hello MaLinda, we sincerely apologize and will look into the doors and locks in the rooms. Safe travels

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, very clean and location very convenient for the places that we visited. The staff very kind and friendly, super recomended.
Stayed 2 nights in Mar 2024
Response from Jimmy the Humble Inn Keeper on 26 Mar 2024
Clara, thank you so much for the great review!

10/10 Excellent

Angela

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from . on 19 Mar 2024
Hello Angela, we appreciate the 5 of 5 rating, Come see us again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia M on 19 Mar 2024
Hi Jeffrey thank you for the rating!

4/10 Poor

Nicole

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Pros: - shuttle to Sea World, Grill staff, and good breakfast buffet with drinks. Cons: Housekeeping skipped our room while we were out at Sea World. Coming back dirty and exhausted to an uncleaned room was not fun. The front desk did bring us up fresh towels and washcloths. One of the queen beds had a significant separation in the mattress. I’m not sure what caused it but it felt like a canyon in my back both nights. The room needed a lot of updating and painting. Overall the cons were pretty significant for us considering the price we paid for the two nights stayed.
Stayed 2 nights in Mar 2024
Response from . on 12 Mar 2024
Hello Nicole, from all of us here we sincerely apologize for the issues you encountered.

8/10 Good

Mylashia

Stayed 2 nights in Mar 2024
Response from . on 3 Apr 2024
Hi Mylashia, we appreciate the rating. Safe travels!

10/10 Excellent

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alicia M on 7 Mar 2024
Matthew, thank you for the rating. Safe travels

6/10 Okay

terri

Travelled with family
It was nice a clean.
Stayed 1 night in Feb 2024
Response from Jimmy the Humble Inn Keeper on 26 Feb 2024
terri, thank you so much for the review.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Feb 2024
Response from Jimmy the Humble Inn Keeper on 26 Feb 2024
Thank you, Leonard!!

10/10 Excellent

Kenneth, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs and was near the family we were visiting.
Stayed 1 night in Feb 2024
Response from Alicia M on 24 Feb 2024
Hello Kenneth, Thank you so much for the feedback. We are so glad to hear we met your expectations. Come visit us again! :)

6/10 Okay

heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason we book this hotel was the in side pool But the pool was nasty
Stayed 3 nights in Feb 2024
Response from Alicia M on 20 Feb 2024
Hello Heriberto, We sincerely apologize about the pool being dirty. We will definitely check up on that and have it cleaned. We hope you continue to stay here and let us redeem ourselves next time. :)

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Holiday Inn Seaworld were very professional friendly and very polite. I was there for a family emergency situation when my brother passed all your staff: Alicia, Christian, Velma. Fabiola & Mario just to name a few were very sympathetic and caring to my time in need. To management know that you have a great wonderful crew. I will certainly tell all my friends and family about your hotel and I will absolutely be staying there again. Thank you for your hospitality.
Stayed 2 nights in Feb 2024
Response from Alicia M on 12 Feb 2024
Hi Janie, Thank you so much for all the kind words. Again, we send our deepest condolences to you and your family. We hope to see you again in the future under different circumstances. Take Care :)

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alicia M on 11 Feb 2024
Hello Karen, Thank you for the 5 of 5 rating! :)

6/10 Okay

Debora

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was nice and helpful, but i had to wait several hrs for my room to b ready and my room 433, was hot the 1st night as my air was not working properly . Tje maintenance fixed to right away the next day
Stayed 2 nights in Feb 2024
Response from Alicia M on 10 Feb 2024
Hello Debora, We apologize about the issues you encountered here. I hope you give us a chance to redeem ourselves next time your in the area.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cdc
very nice experience start to finish. no continental breakfast.
Stayed 1 night in Jan 2024
Response from Alicia M on 7 Feb 2024
Hello Christopher, We are so glad to hear you enjoyed your stay with us. We hope to see you again! :)

10/10 Excellent

Bradley

Stayed 1 night in Feb 2024
Response from Alicia M on 7 Feb 2024
Thank you for the 10 of 10 Bradley. Safe Travels

6/10 Okay

Renyou

Liked: Staff & service
Disliked: Property conditions & facilities
This property kind of old ,they need to replace the carpet and also the shower equipment
Stayed 1 night in Jan 2024
Response from Alicia M on 31 Jan 2024
Hi Renyou, we appreciate your feedback.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to popular venues
Stayed 1 night in Dec 2023
Response from Alicia M on 30 Jan 2024
Hello Benjamin, Thank you for the feedback. We are glad to see you enjoyed your stay. Come see us again!

10/10 Excellent

Michele

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Alicia M on 27 Jan 2024
Hi Michele, Thank you for the 5 of 5 rating. Come see us again! :)

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome accommodations
Stayed 4 nights in Jan 2024
Response from Alicia M on 27 Jan 2024
Hello Joe, Thank you so much for the feedback. We appreciate you.

10/10 Excellent

Chrissi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Jan 2024
Response from Alicia M on 23 Jan 2024
Hello Chrissi. We appreciate the rating and positive feedback. We are so glad you enjoyed your stay! Come see us again, we would love to have you! :)

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on 23 Jan 2024
Hello Jessica, Thank you for the feedback :)

8/10 Good

Theresa, oxford

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on 20 Jan 2024
Hey Theresa, Thank you for the 4 of 5 rating. We hope you come visit us again next time your in the area.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia M on 20 Jan 2024
Hello Brian, Thank you for the rating. Safe Travels!

8/10 Good

George

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Alicia M on 20 Jan 2024
Hello George, Thank you so much for the rating. Come see us again :)

10/10 Excellent

Mayra

Response from Alicia M on 20 Jan 2024
Mayra, We appreciate the rating. :)

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality was #1
The staff of Holiday Inn was very polite and friendly. The bartender who served dinner and breakfast waitresses were very kind.
Stayed 2 nights in Jan 2024
Response from Alicia M on 20 Jan 2024
Hey Michael, Thank you for your feedback. We thrive to give our guests the best experience and are so glad we were able to provide that for you. We hope you come see us again next time your in the area.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday getaway
Loved the spacious room and the convenience of them having a bar & grill and breakfast all in one location and we didn’t have to leave our hotel
Stayed 1 night in Jan 2024
Response from Alicia M on 20 Jan 2024
Hello Laura, we are so glad to hear you enjoyed your birthday getaway! Thank you so much for the feedback. Come see us again soon. :)

2/10 Terrible

Cameron

Stayed 1 night in Jan 2024
Response from Alicia M on 4 Feb 2024
Cameron, Thank you for rating.

8/10 Good

Mitzi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Alicia M on 13 Jan 2024
Hello Mitzi, Thank you for the rating. We hope to see you again soon :)

10/10 Excellent

Joe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & convenient location. Dining was also great
Stayed 3 nights in Jan 2024
Response from Alicia M on 8 Jan 2024
Joe we are glad to hear you enjoyed your stay and enjoyed The Grill as well! Stop by again next time your in the area! :)

10/10 Excellent

Sandra, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia M on 8 Jan 2024
Hello Sandra. Thank you for the 5 of 5 rating. We truly appreciate it.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Alicia M on 8 Jan 2024
Hi Adam, Looks like you enjoyed your stay with us! Thank you for the rating. Come see us again :)

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Jan 2024
Response from Alicia M on 8 Jan 2024
Josie, We appreciate you. :) Come see us again!

10/10 Excellent

Brandon E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around - thank you.
Stayed 3 nights in Dec 2023
Response from Alicia M on 8 Jan 2024
Hello Brandon, We appreciate you. Glad to see you enjoyed every part of your stay here with us! See you again next time.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, 9.9/10.
Stayed 5 nights in Dec 2023
Response from Jimmy the Humble Inn Keeper on 3 Jan 2024
Ruben, thank you very much for the review!!!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alicia M on 8 Jan 2024
Hey Bobby, we appreciate the rating! Safe Travels

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jimmy the Humble Inn Keeper on 3 Jan 2024
Corrie, thank you for the rating!!!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so comfy...
We had a horrible time getting a good night's rest. The constant traffic noise throughout the night kept us up all night. The handicap shower was not very comfortable. The only option to shower was to use the hand-held. Otherwise the water would spray all over the room. The entire floor was continuously wet when others used the restroom.
Stayed 1 night in Dec 2023
Response from Alicia M on 2 Jan 2024
Hello, First I would like to sincerely apologize for the inconveniences you had during your stay. We strive to to give our guests a comfortable and peaceful stay. I hope you will give us a chance to redeem ourselves the next time that you are in the area. Safe Travels and Happy Holidays