Suite, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Reviews of Holiday Inn Express & Suites San Antonio NW near SeaWorld

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1025 reviews" "
Rating 8 - Good. 269 out of 1025 reviews" "
Rating 6 - Okay. 137 out of 1025 reviews" "
Rating 4 - Poor. 74 out of 1025 reviews" "
Rating 2 - Terrible. 62 out of 1025 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
What I liked most is that it was quiet, easy access to the freeway, lots of good dining options nearby. Rooms were clean and staff was friendlyz
Stayed 3 nights in May 2024
Response from AA on 19 May 2024
Hello and Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We wanted to take a moment to express our heartfelt gratitude for the wonderful review you left. Your positive feedback brightened our day, and we are delighted to hear about your great experience with our services. Knowing that we have met your expectations motivates us to continue delivering top-notch service. Your support means the world to us, and we thank you once again for choosing us and for sharing your thoughts. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were wonderful. The hotel was pretty clean. The bathroom corner and under sink need some detail to cleaning. For the most part it was clean and I have no complaints. I will stay again.
Stayed 3 nights in Apr 2024
Response from AA on 30 Apr 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Your support means the world to us, and we thank you once again for choosing us and for sharing your thoughts. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from AA on 7 May 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon!

10/10 Excellent

Bonifacio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on 12 Apr 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon

8/10 Good

vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, beds were very comfy and breakfast had a lot of great options to choose from.
Stayed 1 night in Mar 2024
Response from AA on 17 Mar 2024
Hello and Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We wanted to take a moment to express our heartfelt gratitude for the wonderful review you left. Your positive feedback brightened our day, and we are delighted to hear about your great experience with our services. Knowing that we have met your expectations motivates us to continue delivering top-notch service. Your support means the world to us, and we thank you once again for choosing us and for sharing your thoughts. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tresea

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from AA on 17 Mar 2024
Hello and Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2024 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Lourdes

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AA on 20 Feb 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2024 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024
Response from AA on 18 Feb 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from AA on 18 Feb 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Marisela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from AA on 18 Feb 2024
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Guy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

6/10 Okay

AnnTwanette

Travelled with family
Liked: Cleanliness, room comfort
Meh
The stay itself was ok but the room was odd. The light switch was by the door but then there was an extended hallway then the room. Every time I wanted to turn the light I had to walk to the door. The toilet flushed hard… it sounded like someone starting the shower. The room was clean but it was an older room, probably an older building. The ac unit was loud, it made a funny noise. Overall the room was just ok.
Stayed 3 nights in Dec 2023
Response from AA on 21 Jan 2024
Thank you so much for choosing our hotel for your visit to Central Texas, and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I will address the situation with my staff, department heads, and the ownership so we can correct it as soon as possible. Please just let us know at the hotel if we can do anything more. We hope to see you again soon, and thank you again for your honest review!

4/10 Poor

Miguel Angel

Stayed 1 night in Dec 2023
Response from AA on 28 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We value your input and would appreciate if you could help us by including more specific details about your experience with us. This will help us be able to continuously improve our services to our guest and avoid any more of these experiences in the future. We look forward to hearing from you!

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We value your input and would appreciate if you could help us by including more specific details about your experience with us. This will help us be able to continuously improve our services to our guest and avoid any more of these experiences in the future. We look forward to hearing from you!

10/10 Excellent

Babatunde

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

4/10 Poor

James

Stayed 1 night in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We value your input and would appreciate if you could help us by including more specific details about your experience with us. This will help us be able to continuously improve our services to our guest and avoid any more of these experiences in the future. We look forward to hearing from you!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Valerie

Stayed 1 night in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Very comfortable beds!
Stayed 1 night in Dec 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

8/10 Good

Billie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Will

Travelled with family, Business traveller
Liked: Amenities
Very clean and quiet
Stayed 1 night in Oct 2023
Response from Holiday Inn Management on 30 Oct 2023
Thank you, we appreciate your response, and we will definitely let our ladies know they are doing a great job.

10/10 Excellent

Dewey, Uvalde

Stayed 1 night in Oct 2023
Response from AA on 25 Nov 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Deyka

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from AA on 21 Jan 2024
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Alfred

Stayed 1 night in Oct 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, clean room. Great people
Stayed 1 night in Sep 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Juan

Stayed 1 night in Sep 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Marisol

Stayed 1 night in Sep 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AA on 22 Oct 2023
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Problems with the tv, not enough towels, bathroom mirror wouldn’t light up. Several issues.
Stayed 2 nights in Sep 2023
Response from AA on 22 Oct 2023
Thank you so much for choosing our hotel for your visit to Central Texas, and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I will address the situation with my staff, department heads, and the ownership so we can correct it as soon as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you again and we look forward to welcoming you back to our hotel in the future.

8/10 Good

Joaquin

Liked: Cleanliness
Todo muy bien Gracias
Stayed 1 night in Aug 2023

10/10 Excellent

Emmanuel

Stayed 1 night in Aug 2023
Response from AA on 13 Aug 2023
Hello Emmanuel,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Eduardo

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room clean ac in extent condition the breakfast was good
Stayed 2 nights in Jul 2023
Response from AA on 13 Aug 2023
Hello Eduardo,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

8/10 Good

Nichelle

Travelled with family and small children
Liked: Amenities
When I arrived I had to wait 10 minutes before anyone came to desk only after I started calling out for someone. The furst room smelled awful like pet urine. The smell was unbearable and requested another room. The next room was ok.
Stayed 1 night in Jul 2023
Response from AA on 13 Aug 2023
Hello Nichelle.Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Diyanira

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to stores and sea world
Stayed 2 nights in Jun 2023
Response from AA on 13 Aug 2023
Hello Diyanira,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Veronica

Stayed 2 nights in Jul 2023
Response from AA on 13 Aug 2023
Hello Veronica,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from AA on 13 Aug 2023
Hello William,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from AA on 13 Aug 2023
Hello Jesus,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, room comfort
I recommend
Everything was nice. Front desk lady was very friendly at check point in. Room was nice and clean but a little musky smelling and the air only went down to 66 so sleeping was a little warm but the beds and pillows were very comfortable. Bathroom was clean and of decent size. I would stay at this location again. Also, plenty of eating places nearby.
Stayed 1 night in Jul 2023
Response from AA on 13 Aug 2023
Hello Scott,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time

10/10 Excellent

April

Stayed 2 nights in Jun 2023
Response from AA on 13 Aug 2023
Hello April,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

2/10 Terrible

Irma

Stayed 2 nights in Jun 2023
Response from AA on 13 Aug 2023
Hello Irma,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Edwin, Farmersville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk muy amables
Stayed 2 nights in Jun 2023
Response from AA on 13 Aug 2023
Hola Edwin.Gracias por elegir nuestro hotel y por tomarse el tiempo para brindar comentarios sobre su experiencia en el Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. ¡Nos alegra saber que disfrutó de su visita al noroeste de San Antonio con nosotros! Nuestro equipo tiene como objetivo brindar una experiencia memorable y segura, ¡y estamos encantados de haber podido superar sus expectativas! Esperamos darle la bienvenida de nuevo a nuestra casa muy pronto.

2/10 Terrible

Amber

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We arrived at 1700 and it was hot in the room. However the sun shade was pulled all the way up and the sun was shining in the room. So I lowered it, we went in with our plans and came back to the room around 0030 and it was still hot in the room. Thermostat was stuck on 70. I tried to adjust from both thermostat on the wall (which didn’t even work- no display of numbers or anything) and on the AC unit and it did not change. Call the front desk and her and some guy came and pushed the same buttons I did. She said it is really hot in here. My friend asked for a fan and the clerk said the only fan we have is an industrial grade fan that blow dries carpet. I said well we can’t stay here can you please move us to another room. She said unfortunately we are booked. By this time is was 0100 and I said then just cancel my reservation and I was going to drive 2 1/2 hours home. When we came down from the elevator she said the manager wants them to try one more thing, I said we have tried everything it’s 1 AM, and I am hot and tired and it will take a long time to get it fixed. Plus check out would have been 1000, that’s not enough time to sleep. So we left. Now Holiday inn manager is not issuing a refund because she is stating the AC works now and I didn’t let them work on it this morning when I was having the issue. I am in contact with Travelocity which is trying to rectify the issue. But holiday inn is not issuing the refund.
Stayed 1 night in Jun 2023

6/10 Okay

Cindy, El Paso

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2023
Response from AA on 13 Aug 2023
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We strive to make each stay as pleasant and comfortable as possible, and we hope that you bring your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Cindy, El Paso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk employees very helpful and room attendants left room very clean and gave it that extra touch. Love coming to this hotel. Thank you
Stayed 1 night in Jun 2023
Response from AA on 13 Aug 2023
Hello Cindy,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely be back. Everything was wonderful.
Stayed 1 night in Jun 2023
Response from AA on 13 Aug 2023
Hello Andrea,Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2023 for Six Flags Fiesta Texas or SeaWorld next time!

8/10 Good

Nadeem

Liked: Cleanliness, amenities, property conditions & facilities
Stayed two nights with my family. Rooms were very clean. Staff was very friendly and helpful. Enjoyed their breakfast buffet. Great place to stay with family. Would definitely recommend!
Stayed 2 nights in Jun 2023

10/10 Excellent

Shena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS GREAT

8/10 Good

Sam

Stayed 1 night in May 2023