Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, blackout curtains, WiFi
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Reviews of Motel 6 San Antonio, TX - South WW White Rd

2 out of 5
Motel 6 San Antonio, TX - South WW White Rd
218 S Ww White Rd, San Antonio, TX

Reviews

7.2

Good

Rating 10 - Excellent. 111 out of 365 reviews" "
Rating 8 - Good. 105 out of 365 reviews" "
Rating 6 - Okay. 58 out of 365 reviews" "
Rating 4 - Poor. 39 out of 365 reviews" "
Rating 2 - Terrible. 52 out of 365 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Candice

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and convenient. Quick and easy to check in. Great place to stay if you’re traveling with a dog.
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Staff & service, property conditions & facilities
The floors were not very clean. Keep your sandels on. The pool was great! Kids really enjoyed it.
Stayed 3 nights in Apr 2024

4/10 Poor

B

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 5 Apr 2024
Hi B,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

terri

Travelled with partner
Liked: Cleanliness, amenities
Close to river walk
Stayed 5 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Staff greeted me at office door
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi James,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy that they have working televisions!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 21 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable
It was as advertised. Close and convenient to Frost Bank Center. Fast check in, clean room and very affordable.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 12 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Kendrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Roach city
Roach infested
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

david

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The bath tub had roaches in it . The tv remote was not working correctly ! The a/c took a long time to cool the room ! No refrigerator , or microwave .
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Sharon

Stayed 1 night in Aug 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and clean
Stayed 1 night in Jul 2023
Response from Nancy Y. on 17 Aug 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Jeremiah

Travelled with family and small children
This place was not okay. The guy in the office would snatch everything out my hand! I asked for a refund for the 2nd day due to me not staying and I was told he can give me full amount back. I will never be going back to this place. I don’t recommend anyone going here! Also, out side is a lot of people smoking and playing loud music all night.
Stayed 2 nights in Jul 2023

4/10 Poor

Joseph

Travelled with family
We arrived, check in was smooth and effortless. Lady at the desk was great and wonderful. We get to our room and there is a machine purifying the air. The smell in the air of the room was so strong it made you cough and burned your throat. Housekeeping came and removed the machine. Temperature in the room was so cold, thermostat on ac said 58. Tv did not work, half of the lights would not come on, toilet would not fill with water, 2 wall outlets in the whole room, mini fridge did not work and was moldy, ceiling in the bathroom was moldy and falling in. After almost 30 mins sitting in a dark room we were coughing, eyes were watering and throats were on fire and had a raging headache. The smell was worse than before. We left for a couple hours (went shopping for new clothes cause we smelled so bad) while the sweet front desk lady worked her magic at relocating us to a new room. After arriving back to facility we get our new room and soon as we walk in the smell of cigarettes and weed were so strong it was overwhelming. Turn on the lights and roaches went scattering. Floor was filthy and beds were messy like someone had been laying in them. This tv only received 6 channels and the only speaking channels were History and a lifetime. Roaches were in the beds. Every night when I arrived back at my room I had to have the front desk reactivate my key card (annoying btw) I’ve stayed at this facility 3 times now and it gets worse everytime. This will be the last time im afraid.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Joseph,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

monique

Disliked: Cleanliness, property conditions & facilities
Smelled dirty roaches
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi Monique,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Eduardo

Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Staff & service
Overall the place was ok. Just some minor cleaning but overall it was ok.
Stayed 1 night in May 2023
Response from Nancy Y. on 15 Jun 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Linda A

Liked: Cleanliness, staff & service
Easy To check in and reserve plus a lot of restaurants around the area in stores.
Stayed 2 nights in May 2023
Response from Nancy Y. on 15 Jun 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Itzel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I feel bad for the lady that attended me in Recepcion. She was nice and professional, but the room wasn’t in good conditions. The bed was awful, my back hurts so bad.
Stayed 1 night in May 2023
Response from Brand Experience Team on 6 Jun 2023
Hi Itzel,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Isabela

Travelled with group
Liked: Cleanliness, staff & service
The staff were really nice!!
Stayed 3 nights in May 2023
Response from Brand Experience Team on 6 Jun 2023
Hi Isabela,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Ana

Stayed 1 night in May 2023

4/10 Poor

Tina

Stayed 1 night in May 2023

8/10 Good

Quintyra

D
Stayed 1 night in May 2023
Response from Nancy Y. on 23 May 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

CASSANDRA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Price and location Noisy outside
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 9 May 2023
Hi Cassandra, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave or fridge iron
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 9 May 2023
Hi Ricardo,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
There was no coffee or coffee maker, no microwave, no fridge in the room .
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 18 Apr 2023
Hi David,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay👍
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 12 Apr 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Carmen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lady in front desk
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 28 Mar 2023
Hi Carmen,Thank you for the perfect rating!!Maz K.#Team6

8/10 Good

James

Very good
Stayed 1 night in Mar 2023

8/10 Good

Daniel

Liked: Room comfort
Stayed 1 night in Mar 2023

8/10 Good

Adriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place clean
Stayed 4 nights in Mar 2023

6/10 Okay

Treva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My reservation was canceled as I was driving up. Was told that my card on file was charged.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 16 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good!
Our blankets had cigarette burn! Key didn’t work when we got there! No iron, microwave or fridge! No shampoo or conditioner. I would expect a little more cleaner environment and a simple try would be great!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 5 Mar 2023
Dear Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Dan J.#Team6

2/10 Terrible

Rosie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The clerk did not explain to me that I needed to cancel my second night thru Expedia so he charged me the price of that day. We were there in a medical appointment and were trying to safe as much as possible . When I showed him how much I had reserved for he said he could not change it and that the price he gave me was the price for that day. Aside from that when we went in the room the floor was wet and he said “well you wanted to check in so the room was just mopped “ the floor never dried up. It was sticky and it smelled like pee. The pillows looked like they had not changed pillowcases so I had to put the pillow inside the shirt I was wearing that day. I will never stay there again.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 5 Mar 2023
Dear Rosie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

10/10 Excellent

Rotonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Awesome
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 5 Mar 2023
Dear Rotonya,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities, room comfort
Basic, recently updated, quite and safe.
There was no coffee or other amenities but room was redone, quite and comfortable. Would stay again at the price
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 5 Mar 2023
Dear Judy,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You. Dan J.#Team6

4/10 Poor

Laurinda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good things- Mattress was actually comfortable and the sheets were clean. The toilet and sink were clean. Bad things- The floor, the windows, the tub and the mirror in the bathroom had not been cleaned in quite awhile. The shower leaked all over the floor and the towels I grabbed off the rack were dirty from the last occupants. Thankfully we carry our own. Big disappointment would not recommend.
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 21 Feb 2023
Hi Laurinda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 21 Feb 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Adriana, Houston

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hair dryer, doors don’t work properly - had to check in to 3 different rooms! I booked a king size bed and ended up in a room with 2 full size beds…just ridiculous!
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on 21 Feb 2023
Hi Adriana,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Maximillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Brand Experience Team on 21 Feb 2023
Hi Maximillian,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Spiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs. Kim at the front desk was great checking in myself and my coworkers
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 21 Feb 2023
Hi Spiro,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful. We hope to see you soon.Lilith#Team6

6/10 Okay

Marrisa

Travelled with family
Liked: Amenities, property conditions & facilities
Room was very welcoming - nice and warm.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 21 Feb 2023
Hi Marrisa,Thank you for the wonderful review!Lilith#Team6

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on 21 Feb 2023
Hi Tahir,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Jacqueline Arias

Travelled with family
Liked: Cleanliness, staff & service
Room was NOT the old Motel 6, stinky rooms. This room was clean, good apearance and clean. Only negative was a noisy guest leaving at 4:30 am making noise and very loud truck.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 21 Feb 2023
Hi Jacqueline, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was toilet paper stuck in my peep hole, soda spilled on the night stand, towels were messy and dirty, floor hadn’t been swept, no shampoo, looked like someone had been laying on the bed, covers were not straight or pressed. Had an ant spray to the room. Shower head leaked and sprayed everywhere. No usb ports to charge electronics.
Stayed 1 night in Oct 2022

4/10 Poor

Cindy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The beds was pretty hard even my kids couldn't sleep. There was pee on the walls and something else on the door. During the night there was some kind of domestic disturbance. I thought they would have handled it ASAP but it went on for a while. Someone went out to ask if there was a problem. It woke everyone up. Yes, rowdy or domestic disturbances from other clients are the clients fault, but how the hotel handles it is whats important.
Stayed 1 night in Oct 2022

6/10 Okay

Fer

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very quiet place and very clean. Normally I don’t comment but I have to warn others that the bathtub was extremely slippery. Management please fix the problem before someone falls and gets seriously hurt. Can’t recommend this hotel because of the extremely bathtub issue only.
Stayed 1 night in Oct 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! I even save the location for next time
Stayed 1 night in Oct 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022