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Reviews of Best Western Windsor Pointe Hotel & Suites-at&t Center

2.5 out of 5
Best Western Windsor Pointe Hotel & Suites-at&t Center
4639 Rittiman Road, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 545 reviews" "
Rating 8 - Good. 158 out of 545 reviews" "
Rating 6 - Okay. 106 out of 545 reviews" "
Rating 4 - Poor. 42 out of 545 reviews" "
Rating 2 - Terrible. 47 out of 545 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

ARDEN

Liked: Cleanliness, staff & service, amenities
I like the price and the distance from airport. Didnt like the fact that the bathroom lock/door knob had been disassembled and was hanging loose and i had reported it to front desk on Friday!! and was in the same condition when i checked out on Monday.. not to mention housekeeping had been in that bathroom everyday i stayed, so the Hotel knew about it and did nothing about it. The elevator sounds possessed.. Some people arent going to want to stay there becuase of that...it sounds broken.. Other then those two things its a really nice place. its old, but clean.
Stayed 3 nights in May 2024

4/10 Poor

Israel

Travelled with partner
Disliked: Amenities, property conditions & facilities
My room was located at the 3rd floor, the hallway was very hot, the AC was not working the enite time i was there, the ice machine on my floor was never turned on, and the elevator was uncomfortably uneazy it appeared to be over heating i know this because in the maintenance room the hotel had a large fan blowing at the electrical box and with the door wide open, needles to say i will not be staying at this location again

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 2 nights in Apr 2024

6/10 Okay

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was nice and attentive but there was cockroaches in the room.
Stayed 1 night in Apr 2024

2/10 Terrible

Chandra, Frisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The hallway was very humid and warm. Our bathroom didn't have ventilation when taking a shower, and the bathroom door was hard to open because it was dragging on the floor, which made it hard to open.
Stayed 2 nights in Apr 2024

6/10 Okay

Aaron, University Place

Stayed 1 night in Apr 2024

2/10 Terrible

Sophia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't not like anything about the hotel. It was horrible!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
verry clean and nice
Stayed 1 night in Mar 2024

10/10 Excellent

WILLIAM, Schertz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Unfortunately the fitness center was vlosed during our entire stay. Free breakfast was very good.
Stayed 22 nights in Feb 2024

6/10 Okay

Chris

Stayed 1 night in Feb 2024

6/10 Okay

James

Business traveller
Liked: Staff & service
Loud highway and fast loud cars. Train noise.
Stayed 1 night in Feb 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service
Standard hotel
Stayed 2 nights in Feb 2024

8/10 Good

Melinda

Great price for a clean room.
Stayed 1 night in Jan 2024

6/10 Okay

Bobby

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Guadalupe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

jmukesh babu

Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time was better than the first
This was my 2nd stay with the hotel. I come here to get some head space and privacy. The sound proof rooms come in handy. The friendly staff is a bonus. I work 5 minutes from here so I’m able to come back to a spotless room and relax after work. I will be back again and again.
Stayed 4 nights in Dec 2023

4/10 Poor

Rosemary

Business traveller
Disliked: Property conditions & facilities
I was in town for work and needed to stay because of work commitments. As i checked in, the room that was offered had a door lock problem the desk clerk told me. I asked to look at it and upon inspection, the clerk also noticed the bold (ball) was missing from the deadbolt lock. He (Daniel) explained he was unaware and i could just put something behind the door during my stay?! Im traveling alone in a town I'm little familiar with and door does not close from outside and no deadbolt properly installed? For the price and location this is very unacceptable. Daniel stated it was a safe hotel and location and they had never had a problem?...does that mean they never will? He offered an 'upgrade' at no extra charge for another room, smoking!..or go someplace else if i was uncomfortable...but also said before he was full,sold out. Although he accommodated for my stay, i knew my refund wouldn't be immediate and travel expenses are essential in my work. The room had no air fresheners and of course smelled like smoke after requesting a non-smoking room. The following pictures are of that upgrade with no additional charge. Although it was late and decided to stay, i would not recommend or will i stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Liked: Room comfort
Clean room but non smoking room, smelled like smoking.
Stayed 1 night in Dec 2023

10/10 Excellent

Kaosarat

Stayed 2 nights in Dec 2023

8/10 Good

Bobby

Business traveller, Travelled with partner
Liked: Staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place for a Nice Price
The hotel is great for the price. The neighborhood at night is a bit sketchy but no issues. Everything about the room was good quality. Second time there and will be happy to stay there again.
Stayed 2 nights in Dec 2023

4/10 Poor

Bobby

Stayed 4 nights in Dec 2023

10/10 Excellent

Nichole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Johnny

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was next to a Whataburger
Stayed 2 nights in Dec 2023

2/10 Terrible

Sang

Stayed 1 night in Nov 2023

6/10 Okay

Katrina

Travelled with family and small children
Liked: Staff & service
Location was great!
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location at an affordable price.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 5 nights in Jun 2023

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was nice, the room was spacious and clean, beds were comfy. Only issue was the receptionist Friday when we checked in, he seemed to have a bad attitude from the start. I booked the king bed to my brother and I and he told me he'd have to keep the deposit since the room was for one person. I've booked king beds at other Best Westerns and I've never had an issue. When I asked him if he had any two beds available then he said no with a really ugly tone. Even walking by on other days I could hear him giving attitude to other guests. Other than than him the rest of the staff was really friendly, housekeeping took good care of us and supplies us with what we needed, the guy at checkout was nice as well
Stayed 3 nights in Oct 2023

4/10 Poor

Danny

Disliked: Cleanliness, property conditions & facilities, room comfort
Breakfast was horrible
Breakfast was completely disgusting especially when I finally got the front desk to swap out the orange juice and when I got some black stuff with floating in my horseshoes from the machine. The eggs tasted stale which I thought was impossible. You didn't seem to care while he was swapping the orange juice out when I said the milk was empty so when he finished swapping yours juice he walked back to the desk I had to tell him again.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Our ac would turn on and off all through out the night it would get really hot for hours then the ac would turn on for about 15 min and shut off again . Tv didn’t work well
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good the hallways were just super hot like hot hot if I wanted to step out the room it was horrible but other than that everything was perfect
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Was charged $250 for a chair
The curtains were very dirty. The bed sheets were stained. The hallways and elevators were very hot. The elevator floor was dirty during our entire stay, it was never cleaned. I was charged $250.00 for a broken chair that was already broken, and for sure isn’t worth $250, but because I didn’t report it I was charged for it. You clearly could see how the chair was already welded.
Stayed 2 nights in Sep 2023

10/10 Excellent

IRENE, PASADENA

Stayed 1 night in Sep 2023

6/10 Okay

Mario

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The person at the front desk was friendly. They need to update their furniture. I am sure they make enough to replace the old furniture and rugs.
Stayed 1 night in Sep 2023

2/10 Terrible

Monique

Stayed 4 nights in Aug 2023

10/10 Excellent

simranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what vending machines some drink expired pls check
Stayed 1 night in Aug 2023

2/10 Terrible

Destiny

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 7 nights in Aug 2023

10/10 Excellent

Melecio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok for Me near to freeway .
Stayed 1 night in Jul 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
Go
Stayed 1 night in Jul 2023

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Colin

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Broken lampshades, mold in the bathroom, handprints on the headboard. Just not great things to see when you check into a hotel.
Stayed 1 night in Jul 2023