Spa

Reviews of Best Western Plus San Antonio East Inn & Suites

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 295 out of 499 reviews" "
Rating 8 - Good. 151 out of 499 reviews" "
Rating 6 - Okay. 31 out of 499 reviews" "
Rating 4 - Poor. 11 out of 499 reviews" "
Rating 2 - Terrible. 11 out of 499 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Thank you for you rate and review, we hope to make your next visit 5 of 5.

2/10 Terrible

Dustin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.
Stayed 2 nights in Mar 2024
Response from Avani Patel on 15 Mar 2024
Thank you for taking the time to go over the issues experienced. We are deeply sorry that we fell short on our usual high standards. We want all of our guests to experience great service and clean rooms.

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Management on 27 Mar 2024
Thank you for the great rating and for choosing us!

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.
Stayed 1 night in Dec 2023
Response from Manager on 6 Feb 2024
Thank you so much for your feedback. Our address is best entered as: Best Western Plus San Antonio East, 8669 Interstate 10 East, Converse, TX 78109. Apple maps may have issues, we have not seen issues with Google. Often a Welcome Text Message is sent that has the exact link to Google Maps. We are glad you enjoyed breakfast and the rest of your experience. We hope to see you again.

6/10 Okay

Jeremy

Travelled with family, Business traveller, Travelled with partner
Disliked: Amenities
It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.
Stayed 1 night in Nov 2023

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.
Stayed 1 night in Nov 2023

6/10 Okay

Citlalli

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on 7 Nov 2023
Thank you for the rating, we hope you give us the opportunity to make your next visit 5 of 5.

10/10 Excellent

melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff went the extra mile....
I left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!
Stayed 1 night in Oct 2023
Response from Management on 1 Nov 2023
Thank you for the glowing review and for choosing us. We are happy to hear that you were able to retreive your beloginings in a timely matter. We try are best to give every guest personal attencion.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice. And the food truck that is there has amazing burgers. Room was very clean
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Wow! Thank you for the super star review and for choosing us. Cleanliness and customers service are our top priorities.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay
Stayed 1 night in Sep 2023
Response from Management on 23 Sept 2023
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

6/10 Okay

Jarrod

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 23 Sept 2023
Thank you for the rating, we hope to make your next visit 5 out of 5.

8/10 Good

Harprit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
average place to stay
Stayed 1 night in Aug 2023
Response from Managament on 23 Sept 2023
Thank you for the rate and review, we hope to make your next visit 5 out of 5.

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities
I have never had such a terrible hotel experience. I am a 27 year old female, I checked into the hotel alone. At approximately 1 AM I heard a room key card UNLOCK my door. There was no knock or any announcement. I ask who is it? And they just immediately shut the door , stated “I’m sorry” and left. I had to call to the front desk myself and advise them of the incident, It was brushed off as just an error stating it was management. I asked why “management” didn’t explain the situation themselves instead of retreating. Staff advised they did not wish to disturb the other guest and planned on calling me in the morning to explain the incident. I was terrified and unable to sleep the rest of the night. I do not believe that hotel management would run away when confronted with the situation. I am not the type of person to usually leave a bad review but this was an extremely dangerous situation for everyone involved and was handled so poorly on their behalf. I will NEVER be staying at any Best Western again.
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
I am sorry for your experience. I am glad that I was able to discuss this with you at the hotel before leaving. As the situation had been explained to you on the night, we hoped that you would have felt safe as it was a manager checking a room that had knocked. We were in the process of calling you back. There were some things, as discussed, that could have been done differently on our end, which you believed would have helped you feel better. Moving forward, I have fed back to the team for an improved experience. We apologize for any inconvenience caused and hope this does not retract from you choosing Best Western.

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023
Response from Management on 25 Jul 2023
Thank you for the great rate and review. Hope to see you again soon!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My whole experience was great!!
Stayed 1 night in Jul 2023
Response from Management on 25 Jul 2023
Thank you for the great rate and review. Hope to see you again soon!

10/10 Excellent

Guillermo C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from time of check-in to check-out!
Stayed 1 night in Jul 2023
Response from Management on 11 Jul 2023
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 Good

Shelley N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good location to drive back to Houston airport.
Stayed 1 night in Jun 2023
Response from Managament on 11 Jul 2023
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 Good

Adella

Stayed 1 night in Jun 2023
Response from Management on 26 Jun 2023
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff . Price was high for room
Stayed 1 night in Jun 2023
Response from Management on 11 Jul 2023
Thank you for the rating and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

10/10 Excellent

Gael, New Orleans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great staff, and I felt safe there. The pool was so nice after a long day driving. Fellow guests were seniors, truckers and nice families. I examined the bed and it was all perfectly clean with no bed bugs.
Stayed 1 night in Jun 2023
Response from Management on 22 Jun 2023
Thank you for the review.

10/10 Excellent

Reyna, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to stay even for one night. Everything looked clean. Only negative was the breakfast attendant, she wanted to talk to any & everybody. I couldn't eat in peace.
Stayed 1 night in Jun 2023
Response from Management on 22 Jun 2023
Thank you for your feedback.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management on 7 Jun 2023
Thank you for the great rate and for choosing us.

10/10 Excellent

Amanda

Stayed 1 night in May 2023
Response from Management on 22 Jun 2023
Thank you for your rating.

10/10 Excellent

Citlalli

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front guy at the desk with the Mohawk was so welcoming and we liked how clean our room was.
Stayed 1 night in May 2023
Response from Management on 29 May 2023
Thank you for the rate, review and for choosing our hotel. We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

6/10 Okay

Markia

Stayed 1 night in May 2023
Response from Management on 29 May 2023
Thank you for the rating, we hope to make your next visit 10 out of 10.

10/10 Excellent

Marcel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Management on 4 May 2023
Thank you for the awesome rating and for choosing us.

10/10 Excellent

Therese, Baton Rouge

Liked: Cleanliness, staff & service
This was unexpectedly clean, comfortable, quiet, and nice.
Stayed 2 nights in Apr 2023
Response from Management on 27 Apr 2023
Thank you for taking the time to fill out a review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 Good

Trixie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to Chili's which was awesome to walk across parking lot to get dinner with our kids. The lady doing the breakfast was called in short notice because the other person quit. I wish i coukd remenber her name because she was fabulous abd so sweet.
Stayed 1 night in Mar 2023

10/10 Excellent

Kinley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, no other issues.
Stayed 3 nights in Apr 2023
Response from Management on 27 Apr 2023
Thank you for taking the time to fill out review and for choosing our hotel. We were delighted to hear that you enjoyed your stay.

8/10 Good

DC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I think this a a good place to stay if you are working in the area. The staff was friendly and helpful. My room was clean but could use a nicer chair to relax in. The bed was comfy and I slept well. Breakfast was good but there wasn’t much out and guys were waiting around for food to come out. I would stay again though.
Stayed 1 night in Mar 2023
Response from Management on 5 Apr 2023
We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff. Hope to make you next visit 5 of 5.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2023
Response from Management on 5 Apr 2023
Thank you for the great rate and review and for choosing us.

10/10 Excellent

Mary, Raceland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had stayed here a week ago when we picked up our grandson. And was so impressed when it was time to bring him back we decided to book there again and it was awesome
Stayed 1 night in Mar 2023
Response from Management on 5 Apr 2023
We were delighted to hear that you enjoyed your stay. We strive to make everyone’s stay the best they will ever have from the cleanliness of the rooms to the friendliness of the staff.

10/10 Excellent

Mary, Raceland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me tell you this place was so clean reminded me of home. They did everything they could do to accommodate us and our grandson. I just would like to thank Best Western staff and we will see you in 2 weeks. We already booked the stay. Thanks again to the staff. And the breakfast was stocked and open . Love that
Stayed 1 night in Mar 2023
Response from Management on 11 Mar 2023
Thank you for the great review. We are happy to know you were pleased with our services as well as your time spent with us. We look forward to seeing you again soon.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Management on 6 Mar 2023
Thank you for the great rate, hope to see you again soon!

10/10 Excellent

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Convenient location, quiet rooms, helpful staff.
We checked in very late, but it was not an issue. Parking lot is well lit with cameras covering it all. Conveniently close to freeway, but rooms were quiet and dark. Breakfast was served early and was very good. Will stay again.
Stayed 1 night in Feb 2023
Response from Management on 6 Mar 2023
Wow thank you for the glowing rate and review and for choosing us. We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on 26 Jan 2023
Thank you for the awesome rate and for choosing us. Hope you come and visit us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so friendly and accommodating there. Will definitely use this hotel again.
Stayed 1 night in Dec 2022
Response from Management on 2 Jan 2023
Thank you for the amazing rate and review, hope to see you again soon! Happy New Year!

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and convince
Response from Management on 28 Dec 2022
Thank you for taking the time to rate us and for choosing us.

8/10 Good

Mark H.

Stayed 1 night in Dec 2022

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Friendly staff. Clean room and linens. Had a really good Jamaican food truck in parking lot. Only down side is it isnt really close to anything (no convenience store or restaurants)
Stayed 1 night in Dec 2022
Response from Management on 28 Dec 2022
Thank you for the awesome rate and review and for choosing us.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly, helpful and professional. Room was very clean-bed was comfortable. Property appeared to be well kept. Would definitely stay here again.
Stayed 1 night in Dec 2022
Response from Management on 28 Dec 2022
Thank you for the super star review and for choosing us.

10/10 Excellent

Dana

Stayed 2 nights in Nov 2022
Response from Management on 28 Dec 2022
Thank you for taking the time to rate us and for choosing us.

8/10 Good

Kristopher

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Management on 27 Oct 2022
Thank you for the rate and for choosing us!

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Judy C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly greeting and comfy bed...Nothing Better!
Upon arrival our experience with check in couldn't have been better. The front desk lady was so very kind. The room was very clean and the bed was oh so comfy!
Stayed 1 night in Oct 2022
Response from Management on 11 Oct 2022
Thank you for the glowing review and for choosing. We are thrilled to hear that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Management on 11 Oct 2022
Thank you for the great rating. We hope to make your next visit 10 of 10.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Customer Service
Crom check in to check out the property staff especially the mgr and Belma were outstanding. The front desk staff gave us directions to the venue were our evening event was planned. The mgr got us milk at 11pm at night for my toddler. Belma at breakfast had about 12 people show up at 5 minutes to 9 and served us all with a smile. She chatted with everyone and made everyone feel welcome. It was a hreat stay.
Stayed 1 night in Sep 2022
Response from Management on 20 Sept 2022
Thank you for the amazing review and for choosing. We are thrilled to hear how much you enjoyed your stay with us.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Sep 2022
Response from Management on 20 Sept 2022
Thank you for the review and for choosing us, we hope to make your next visit 5 of 5.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022