All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was nice and clean. The staff were extremely friendly and helpful during check in. The rooftop bar is great!! Great stay!
Leticia
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Leticia, We are thrilled to hear that you enjoyed our clean accommodations and cheerful service! Your feedback means a lot to us. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Best, Chaitan Mugili, GM
Dear Salila, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM
Dear kevin, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Chaitan Mugili, GM
Dear Daisy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM
Dear Giorgio, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Chaitan Mugili, GM
Dear Kreston, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Chaitan Mugili, GM
Dear Stuart, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms quiet and our staff friendly. We hope to see you again soon! Best, Chaitan Mugili, GM
Great brunch at one watson would not reccomend being near elevator tho
Jillian
Stayed 1 night in Jan 2024
Response from GM on 19 Apr 2024
Dear Jillian, Thank you for staying with us, and I'm glad that you enjoyed your stay overall. It was our pleasure hosting you, and we hope to host you again. Best, Chaitan Mugili, GM
Dear Saray, Thank you for staying with us. I'm sorry that our beds did not meet your expectations. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Chaitan Mugili, GM
Dear Adrian, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Chaitan Mugili, GM
Dear Robert, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Chaitan Mugili, GM
Dear Clyde, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Chaitan Mugili, GM
4/10 Poor
karlo
Travelled with partner
11 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Room was small and staff was not very friendly. Also got charged twice.
karlo
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear karlo, I'm sorry our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Chaitan Mugili, GM
10/10 Excellent
Kassandra
9 Apr 2024
Liked: Cleanliness, staff & service
Kassandra
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Dear Kassandra, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Chaitan Mugili, GM
10/10 Excellent
monica
9 Apr 2024
monica
Stayed 1 night in Mar 2024
Response from GM on 30 Apr 2024
Dear monica, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in The Riverwalk from here on out. Thank you for your business, and please come again. Best, Chaitan Mugili, GM
Dear Jose, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chaitan Mugili, GM
Dear Priscilla, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Chaitan Mugili, GM
Fire alarm went off because someone was smoking. They made us come down from the 15th floor and when we got to the lobby they didn’t give us any explanation. Guy was rude and didn’t task us, he told us to go back to our room twice until I said that we were taking a break
JOSE
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear JOSE, Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with empathy. Our associates strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Chaitan Mugili, GM
I loved how clean the room was. The front desk was very nice. Loved this hotel!
Amanda
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Amanda, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Chaitan Mugili, GM
We signed up for a king size bedroom and the room was too small to be a king size bedroom. The bed was queen size. They had not pick up trash from previous day. There was no coffee machine in the room. They don’t have parking—they only have valet parking. Only paid breakfast.
Dinesh
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Dinesh, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Chaitan Mugili, GM
10/10 Excellent
Peter
22 Mar 2024
Peter
Stayed 1 night in Mar 2024
Response from GM on 11 Apr 2024
Dear Peter, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Chaitan Mugili, GM
Dear GEORGE, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. We hope to see you again soon! Best, Chaitan Mugili, GM
Dear Marilynn, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Chaitan Mugili, GM
The front guy was very helpful. The cleaning gentilmen was very professional and the valet lady was terrific with communcation.
Paul
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Paul, Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Chaitan Mugili, GM
Expedia showed the check in age requirement was 18 . The hotel said that information was incorrect. We purchased this room as a gift for my son and we had to drive 2 hours for the check in.
Leticia
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Dear Leticia, A person of the minimum age requirement must be present at check-in and become a registered guest in the room. For fraud prevention, we required every guest checking in to the hotel to provide a credit card with a matching photo ID with the name on the registration. I'm very sorry that we appeared unaccommodating; please understand that these policies have been put in place for the security of our guests. We hope to provide you with a better experience in the future. Sincerely, Chaitan Mugili, GM
Dear Jose, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chaitan Mugili, GM
The room was interesting, very modern. The bed was comfortable, the room was clean, and the staff was friendly. It as a bit noisy in the morning. I could hear people talking in the next room and banging around, but no issues at night.
Julie
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Julie, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Chaitan Mugili, GM
Hairs on my towel and dirty shower floor but good staff and rest of room was very nice
Alyssa
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Alyssa, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Chaitan Mugili, GM
Need to provide better means to access valet parking. Very busy street
Angela
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Angela, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes a recommendation for improvement, helps guide our team, which strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Chaitan Mugili, GM
Dear Deborah, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Chaitan Mugili, GM
6/10 Okay
Emmy
Travelled with partner
4 Mar 2024
Liked: Amenities
Disliked: Staff & service
We arrived the hotel after a long drive. We were ready to rest after a long journey, we were checked into an handicap room for the night, we had no problems sleeping in one but that was not what we paid for. And when we requested a room change we were told that it’s the only option we had. Upon insisting we were finally put in a king room which they had all along. My point is why try to force us to stay in a room that we didn’t choose when I made reservations when there’s was a king room that you could have checked us into without putting us through the unnecessary stress after a long drive. One of the receptionist said that the handicap room was given to us because we booked through a party. I have never heard anything like that when using third party.
Secondly, I was charged 3 nights for valet parking instead of 2nights. I’m glad I caught those changes and my money was returned to my account. If I didn’t catch that I would have been charged extra for services I didn’t use.
Emmy
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Dear Emmy, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Chaitan Mugili, GM
Very comfortable, friendly and motivated staff to make stay fun!
Jose
Stayed 1 night in Mar 2024
Response from GM on 3 Mar 2024
Dear Jose, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our accommodations and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Chaitan Mugili, GM
Dear Weijun, Thank you for staying with us. I'm so glad that our location was convenient for you. We appreciate the review and hope to host you again. Best, Chaitan Mugili, GM
Very very nice overall stay!! Very clean and staff was friendly and very helpful. Right in the heart of Downtown San Atx so it’s very convenient.
Camryn
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Camryn, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM