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Reviews of Pearl on the Concho SureStay Collection by Best Western

2.5 out of 5
Pearl on the Concho SureStay Collection by Best Western
333 Rio Concho Dr, San Angelo, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 994 reviews" "
Rating 8 - Good. 313 out of 994 reviews" "
Rating 6 - Okay. 120 out of 994 reviews" "
Rating 4 - Poor. 87 out of 994 reviews" "
Rating 2 - Terrible. 58 out of 994 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Staff & service
Stayed 1 night in May 2024
Response from Shelley Jenkins - General Manager on 15 May 2024
Dear Diane,Thank you for taking time to rate our hotel. We appreciate your feedback and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

2/10 Terrible

Gloria

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 30 Apr 2024
Dear Gloria,Please accept my apology for any issue you experienced during your stay. We want everyone to have a great stay, and I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was efficient and friendly.
Stayed 2 nights in Apr 2024
Response from Shelley Jenkins - General Manager on 29 Apr 2024
Dear Katherine,Thank you for taking time rate and review our hotel. I appreciate your kind words about the staff and can't wait to share them with everyone.We hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Hector

Travelled with family and small children
Employees staff are very professional and very helpful
Stayed 2 nights in Apr 2024
Response from Shelley Jenkins - General Manager on 27 Apr 2024
Dear Hector,Thank you for your rating and kind words. It means more than you know. Please come and stay with us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay here and will definitely make sure to continue coming here anytime I am in San Angelo. Beautiful area and have plenty of amenities within a short walking distance and is definitely great for families
Stayed 2 nights in Apr 2024
Response from Shelley Jenkins - General Manager on 27 Apr 2024
Dear Samantha,You have made my day! Thank you for your kind words - we are so glad you enjoyed your stay and look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Poor

Elizabeth, Odessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For what i payed it wasn't all that great the pictures on the website are not updated as what it really was the rooms was not very satisfied with it
Stayed 1 night in Apr 2024
Response from Gerry Covarrubias - Assistant General Manager on 25 Apr 2024
Dear Elizabeth,On behalf of everyone here at the hotel, please accept my apology for your disappointment regarding your stay. We strive to provide a good experience for all our guests, and clearly we fell short. We strive to achieve excellence in every aspect of the hotel. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

4/10 Poor

Jeff

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old building, so I don’t know how much they can really do with it, but just kind of a dingy old property. The location on the river is pretty disappointing. If you go a 1/10 of a mile in either direction, it’s much prettier. The staff was real and friendly and helpful though.
Stayed 2 nights in Apr 2024
Response from Shelley Jenkins - General Manager on 16 Apr 2024
Dear Jeff,Thank you for your kind words about our staff. I am so sorry you were disappointed with other aspects of your stay, and I hope you will give us another opportunity to provide you with a better experience.Respectfully,Shelley JenkinsGeneral Manager

10/10 Excellent

Destiny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 16 Apr 2024
Dear Destiny,Thank you so much for taking time to rate and review our hotel. We appreciate your feedback and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
The staff was wonderful. The property is pretty old and could use some updating
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 15 Apr 2024
Dear David,Thank you for taking time to rate and review our hotel. We are continually working to improve our offering, and I hope you will come back and see us again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

Nancy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unique hotel. everyone friendly. wished they put us on the first floor as they had many rooms available. I would return.
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 12 Apr 2024
Dear Nancy,Thank you for taking time to review our hotel. We appreciate it more than you know. I hope you will come back and stay with us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Edwin

Near historic downtown and pet friendly is always a plus. We have a service dog for my wife.
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 11 Apr 2024
Dear Edwin,We are so glad you enjoyed your stay with us, and appreciate your taking time to share your experience. Please come back and stay with us again soon!With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Shelley Jenkins - General Manager on 9 Apr 2024
Dear Ashley,Thank you for taking time to rate our hotel. We are glad you enjoyed your stay, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary hot breakfast bar was quite nice. I enjoyed the location and found the layout quite interesting!
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 8 Apr 2024
Dear Caleb,Thank you for your rating and kind words! We are so glad you enjoyed your stay, and we hope to see you again soon!With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Poor

Paul, Lucas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a motel not a hotel. Staff was great. Hotel is old and shows it.
Stayed 1 night in Apr 2024
Response from Shelley Jenkins - General Manager on 6 Apr 2024
Dear Paul,I am so sorry you were disappointed with your stay. We strive to provide a great experience for our guests, and I am so sorry we fell short. Our hotel offers both interior and exterior facing rooms, but I do see that you were in an outer facing one. I regret this was an issue. I hope you will give us an opportunity to provide you with a better experience.Respectfully,Shelley JenkinsGeneral Manager

8/10 Good

Amanda

Liked: Staff & service
Great
Stayed 1 night in Mar 2024
Response from Shelley Jenkins - General Manager on 1 Apr 2024
Dear Amanda,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay, and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Amberly

Stayed 1 night in Mar 2024
Response from Shelley Jenkins - General Manager on 20 Apr 2024
Dear Amberly,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay with us, and we look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for families
Stayed 2 nights in Mar 2024
Response from Shelley Jenkins - General Manager on 29 Mar 2024
Dear Amanda,Thank you so much for taking time rate our hotel and share your experience. We are so glad you enjoyed your stay and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Lynda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! My kids had a blast! My friend and I really enjoied the bar. It was an awesome place to spend the weekend!
Stayed 2 nights in Mar 2024
Response from Shelley Jenkins - General Manager on 25 Mar 2024
Dear Lynda,You have made my day! I am so glad you all had a good time, and we hope you will come back and see us again soon.With Warmest Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shelley Jenkins - General Manager on 26 Mar 2024
Dear Eric,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon!With Warm Regards,Shelley Jenkins

10/10 Excellent

Deanna, Goldthwaite

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Pearl on the Concho 3 times now. The staff is very friendly, the pool and play area is so neat. Our kids love to stay here! The rooms are clean and comfortable. The breakfast in the mornings plentiful. There is a Texas shape waffle marker and cereal, along with eggs, sausage, biscuits and gravy. The restaurant on property is really good and reasonably priced. There is a bar on property also. Downtown San Angelo is very close. It’s easy to get to the fair grounds from the hotel.
Stayed 3 nights in Feb 2024
Response from Shelley Jenkins - General Manager on 17 Feb 2024
Dear Deanna,You have made my day! We are so glad you enjoyed your stay, and we appreciate you choosing to stay with us again. Please come back and see us again soon.With Warmest Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Lindsay

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to spot when we come to town for the Livestock show and rodeo. The pool for the kids is great. Restaurant has great food and the breakfast provided is really nice as well.
Stayed 1 night in Feb 2024
Response from Shelley Jenkins - General Manager on 16 Feb 2024
Dear Lindsay,Thank yo so much for your rating and kind words. We appreciate you coming back to stay with us more than you know. We look forward to seeing you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was in bad need of a renovation. The rooms we were in, didnt look like they had been improved since the 1970's. You could see sunlight all around the door and that made it much louder when the train would go through, several times an hour. The staff were helpgul, though
Stayed 1 night in Feb 2024
Response from Shelley Jenkins - General Manager on 16 Feb 2024
Dear James,I am so sorry you were disappointed in your stay. We strive to provide a great experience, and I regret we fell short. We are currently planning renovations, and I hope you will give us another opportunity to impress.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
It was so nasty we actually checked out and moved to a different hotel. For almost $800 I was shocked at how unclean and just rundown the property was. The door wouldn’t lock properly. I would like to request a refund for the second night stay. We were checked out within hours of checkin in. As you can see, we booked a different hotel for Saturday night.
Stayed 2 nights in Feb 2024
Response from Shelley Jenkins - General Manager on 13 Feb 2024
Dear Kimberly,I am so sorry there were issues with your stay. Upon reading your review, I immediately checked our records, and we did not charge you for Saturday night. Although the card would have been authorized for both nights upon check-in, we only charged you for Friday night. You booked the day before arrival, and with San Angelo Stock Show going on, rates all over town were high due to very low availability. Under more normal circumstances, your rate would have been lower.We are preparing to embark on a substantial renovation here at the hotel. We know that there is room for improvement, and I hope you will consider giving us another opportunity in 2025.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most expensive hotels in the area. I booked it assuming it would be a pleasant stay. We booked 4 months in advance, four nights for close to $700. When I tried to cancel the first night only, Expedia quoted me $200 more to remove the Friday night. We decided to use the 1st night and they gave us a room directly opposite the miniature golf. The golf balls hit our door all night long until 11 pm and the noise from the pool area kept us awake when we needed to sleep. This happened 3 of the 4 nights that we stayed. The breakfast Monday was not ready until 7:30. We had to leave to get to our event by 8 and had no coffee or breakfast. The hotel's policy that they service the room every 3 days is unheard of! This is not a cheap hotel. We had to ask for towels EVERY DAY! I would not recommend this hotel to my WORST enemy!
Response from Shelley Jenkins - General Manager on 12 Feb 2024
Dear Nancy,On behalf of everyone here at the hotel, please accept my apology for your disappointment regarding your stay. We strive to provide a good experience for all our guests, and clearly we fell short. While we service the rooms every 3rd day, we provide a card for people to let us know what they need and try to be prompt supplying any requested items/service. I am not sure if you were aware of this service, but I regret your inconvenience. February is one of our busiest months of the year, and the atrium area gets a lot of use. I am sorry you were disturbed.I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

10/10 Excellent

Diana K

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Shelley Jenkins - General Manager on 10 Feb 2024
Dear Diana,Thank you so much for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

6/10 Okay

Heath

Travelled with family and small children
Liked: Staff & service
It worked out ok!
Stayed 3 nights in Feb 2024
Response from Shelley Jenkins - General Manager on 7 Feb 2024
Dear Heath,Thank you for taking time to rate our hotel. We appreciate your feedback and hope you will come back and give us a chance to provide you with a perfect stay!Respectfully,Shelley JenkinsGeneral Manager

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Shelley Jenkins - General Manager on 7 Feb 2024
Der Marianne,Thank you for taking time to rate our hotel. We are so pleased you enjoyed your time with us, and we look forward to seeing you again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Shelley Jenkins - General Manager on 5 Feb 2024
Dear Sarah,Thank you for taking time to rate our hotel. I hope you will come back and give us the opportunity to provide you with a perfect stay.Respectfully,Shelley JenkinsGeneral Manager

6/10 Okay

Manuela

Travelled with family
Disliked: Cleanliness
Average
Stayed 1 night in Feb 2024
Response from Shelley Jenkins - General Manager on 3 Feb 2024
Dear Manuela,Thank you for rating our hotel. I hope you will give us another opportunity to provide you with a great stay.Respectfully,Shelley JenkinsGeneral Manager

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 29 Jan 2024
Dear Jane,Thank you for taking time to rate our hotel. I am so sorry your stay was not up to standard. I hope you will give us another chance to provide you with a great stay.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terrible

Christina

Travelled with family
I have always stayed here with no problems. It’s been a little over a year that me and my family stayed. It is rundown with roaches crawling every the very small roaches on the bed and table. Obviously the hotel knows the problem that is going on . This is a health hazard and this place needs to exterminated or closed down for good.
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 22 Jan 2024
Dear Christina,Please accept my apology for the issues you experienced during your stay. We have professional pest control services, and take any pest issues very seriously. I hope you will give us another opportunity.Respectfully,Shelley JenkinsGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 17 Jan 2024
Thank you so much for taking time to rate our hotel. We appreciate it more than you know and hope to see you again in the future.Respectfully,Shelley JenkinsGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Stayed 3 nights in Jan 2024
Response from Shelley Jenkins - General Manager on 13 Jan 2024
Dear Mr. Wise,I appreciate you taking time to speak with me earlier today. I truly regret the issues you experienced during your stay. I understand the restaurant not being open was a real disappointment, and I sincerely apologize for the inconvenience. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Good

Bryndan

Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 13 Jan 2024
Dear Bryndan,Thank you for taking time to rate our hotel. We appreciate your feedback and look forward to the opportunity to serve you again.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

erica

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 8 Jan 2024
Dear Erica,Thank you for rating our hotel. We are so glad you enjoyed your stay, and we look forward to seeing you again.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Delia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the height of the toilet. It was just too low -I’ve had back and hip surgery and it was difficult to sit do low and getting was difficult. .
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 8 Jan 2024
Dear Delia,Thank you for taking time to share your experience. I am so sorry the height of the toilet created a challenge. I appreciate your bringing the matter to our attention. I hope you will come back and stay with us again.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

Rex

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Shelley Jenkins - General Manager on 8 Jan 2024
Dear Rex,Thank you for taking time to rate our hotel. We appreciate your feeback and hope to see you again in the future.Respectfully,Shelley JenkinsGeneral Manager

10/10 Excellent

Ashly

Travelled with family
Awesome place! Will be back!
Stayed 1 night in Jan 2024
Response from Shelley Jenkins - General Manager on 5 Jan 2024
Dear Ashly,Thank you for your kind words. We are so glad you enjoyed your time with us, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed the night and it was a very pleasurable stay. Very comfortable bed and even though it was New Year’s Eve it was relatively quiet and I was able to get a good nights sleep.
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 5 Jan 2024
Dear Katy,We are so glad you enjoyed your stay. Please come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Vero

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 5 Jan 2024
Thank you for taking time to rate our hotel. We appreciate it so much and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

4/10 Poor

Sean

Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 2 Jan 2024
Dear Sean,Please accept my apology for any issues you experienced during your stay. We strive to provide a great experience, and I hope you will give us another opportunity to provide you with a better stay.Respectfully,Shelley JenkinsGeneral Manager

8/10 Good

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 3 Feb 2024
Dear Vernon,Thank you so much for your kind words. We appreciate it more than you know, and we hope to see you again!With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shelley Jenkins - General Manager on 26 Dec 2023
Dear Blake,Thank you for rating our hotel. We are so glad you enjoyed your stay and hope you will come back again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 26 Dec 2023
Dear Jerri,Thank you for taking time to rate our hotel. We appreciate your business and hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 23 Dec 2023
Dear James,Thank you so much for taking time to rate our hotel. We appreciate your business and your feedback. Please come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager

8/10 Good

Luis

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 22 Dec 2023
Dear Luis,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay, and we hope you will come back soon.Happy Holidays,Shelley JenkinsGeneral Manager

10/10 Excellent

michael, New braunfels

Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 22 Dec 2023
Dear Michael,We appreciate your rating more than you know. Thank you so much for staying with us, and we hope to see you again soon.With Warm Regards,Shelley JenkinsGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shelley Jenkins - General Manager on 19 Dec 2023
Dear Keith,Thank you for taking time to rate our hotel. We are so glad you enjoyed your stay and look forward to seeing you again.Happy Holidays!Shelley JenkinsGeneral Manager

2/10 Terrible

emma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go! The place is run down. Most rooms are exterior doors…more like a cheap hotel. The bathroom had peeling paint in the shower and a nasty red mat in the tub. The bathroom fixtures were not secure and the shower head was about 5 feet up. I had to mean back to wash my hair. The walls were paper thin and we could hear our neighbors conversation and tv at 5 AM. We thought about swimming before we arrived, but you would have to walk outside to get to the indoor pool and to get back. It was a huge disappointment!
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 16 Dec 2023
Dear Emma,Please accept my apology that you were disappointed with the in your stay, we strive to provide a great experience for our guests and clearly we missed the mark. I hope you will give us another opportunity to improve your impression.Respectfully,Shelley JenkinsGeneral Manager

8/10 Good

Basilio

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shelley Jenkins - General Manager on 15 Dec 2023
Thank you for taking time to rate our hotel. We appreciate you staying with us and hope you will come back and see us again soon.With Warm Regards,Shelley JenkinsGeneral Manager