Property grounds

Reviews of Sinalei Reef Resort & Spa

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 177 reviews" "
Rating 8 - Good. 36 out of 177 reviews" "
Rating 6 - Okay. 18 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 5 out of 177 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia Sandano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Sinalei, and we will be back again. This place is heaven! Special thank you to Sam and Tasi who made our stay extra special with their warm, friendly, professional and knowledgeable help every day! The rooms are really comfortable, landscaping and property are stunning, food is delicious, and such wonderful staff at the restaurant. We look forward to seeing you again soon!

2/10 Terrible

vendella

Disliked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Moleli

Stayed 1 night in Dec 2023

4/10 Poor

Glynis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No wifi which was advertised apartments very tired only one restaurant with not good food terrible presentations a lot unavailable and usually cold and a long waiting time considering resort not like others we visited was empty
Stayed 7 nights in Nov 2023

10/10 Excellent

Sam, Corlette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here with my 2 teens. Love everything about Sinalei.
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service

6/10 Okay

Amani, Auckland

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and couldn't do more for us. Beautiful property and great location on the beach in a beautiful bay.
Stayed 6 nights in Oct 2023

10/10 Excellent

Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the place was lovely and the staff were very friendly and made the experience an enjoyable one
Stayed 6 nights in Oct 2023

10/10 Excellent

James Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a lovely quiet pretty location. We had a great few days.
Stayed 6 nights in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful grounds and beach and fantastic staff but the food, though delicious, was over priced as were the local tours
Stayed 1 night in Oct 2023

6/10 Okay

shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful beach , but the pool area was terrible, pool was green. The food was very average, poor quality and lacking variety.
Stayed 4 nights in Sep 2023

2/10 Terrible

Sally

Travelled with partner
Disliked: Amenities
Way overpriced. Lack of amenities included in price. No wifi. Dirty pool. Had a better stay in a fale with a generous feed for breakfast and dinner.
Stayed 2 nights in Sep 2023

6/10 Okay

Jiaqing

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Cath

Stayed 6 nights in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, room comfort
Magical holiday
A beautiful place to stay with lovely staff and a great setting. The hotel accommodation we had was a little tired so a refresh would be good but don't let this put you off as it is a wonderful place to be. And look out for the turtles 100m from the beach.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ngaire, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere, it was quiet. Beautiful beach and pool area too. Dining there was great too, lovely staff and hosts.
Stayed 3 nights in Aug 2023

8/10 Good

Julene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff where very obliging. the location was lovely but you do need transport.
Stayed 7 nights in Jul 2023

10/10 Excellent

Trent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

chantel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! All the staff were lovely (thanks Tammy :), the resturant had fantastic food and drinks and the breakfast and afternoon tea that was catered was great. We loved all the gardens and privacy. Safe drinking water was provided by the bar which was awesome, so we didnt have to buy any water while we were there. The beach front is beautiful with sun loungers, kayaks and stand up paddle boards available for use. They have a traditional cultrual show and samoan buffet night which we unfortunately missed but it sounds amazing and the staff perform which is great because you get to know them. Highly recommend especially if you want a luxury kind of holiday.
Stayed 4 nights in Jun 2023

6/10 Okay

Neil

Stayed 5 nights in Jun 2023

10/10 Excellent

Seth

Stayed 1 night in Jun 2023

10/10 Excellent

Janice

Stayed 7 nights in Jun 2023

8/10 Good

Boyd

Stayed 3 nights in Jun 2023

10/10 Excellent

Bridgitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023

10/10 Excellent

Christa

Stayed 4 nights in Apr 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, will return. Received airport transfers and breakfast included everyday which wasn’t advertised
Stayed 7 nights in Apr 2023

10/10 Excellent

Bridgitte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and friendly service
Stayed 7 nights in Feb 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Worst hotel management I have ever encountered
First of all, please check all my other reviews and you will see I very rarely rate someone very low. This is my worst experience ever of all the 40 countries I have been to. Expect Z-E-R-O accountability from the management of this place when things go wrong. I made a booking for an amazingly great rate for 6 nights. Then 4 weeks later I get an email from them via the Hotels.com messaging board saying and I quote exactly: "Hello there, I hereby advise this booking is being Declined as the rates are not wright." Now, who is responsible for posting the correct rates? Of course Sinalei is responsible for that. When do they respond to me? 4 weeks after making the reservation and paying for it. In the meantime the prices have gone up everywhere else and availability has gone down. Did Sinalei offer an alternative a discount or a reduced rate to compensate for their stuff-up? Definitely not. I contacted them asking to at least keep three of the six nights that I initially booked for. How did Sinalei respond?? By completely ignoring my messages. Nothing, zero replies from what they claim is the #1 resort in Samoa. What makes this worse is that this wasn't an emergency where they had to resolve the problem right away and where the manager was not available. No, this took nearly two weeks of contacting them and not getting a single reply, nothing, absolutely nothing whatsoever. Be aware that if anything goes wrong at this place you can expect zero accountability from this resort
Stayed 6 nights in Jan 2023

8/10 Good

Dave, Auckland

Travelled with partner
Liked: Staff & service, amenities
The Staff very Friendly especially Cialea, Micheal, Tena and Tina. great location , beach etc, swimming with turtles right off beach,sports equipment old/broken or lack of it, water pressure in room poor,chef not quite on the mark compared with neighboring resort But great place to unwind.
Stayed 7 nights in Dec 2019
Response from Sinalei Support on 7 Jan 2020
Talofa Dave, Thank you for taking the time to share your review. Happy to hear that some key personalities shone through during your visit but do apologize for some of the less than satisfactory experiences had. I can assure you that we continue to work on areas of both service and offering as outlined and thank you once again for assisting us in doing so. Hope to have you visit with us again sometime in the near future. Much alofas, Your Sinalei Aiga

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinalei was quiet, beautiful and you could happily spend the whole holiday there relaxing, enjoying the provided activities and cultural tours and singing along with the AMAZING staff band! If you want to explore, it’s within easy access to everything and the resort has vehicles to hire for a range of prices to get you where you want to go! It was a bit pricier overall than we would usually spend but we loved it and can’t recommend it highly enough!
Stayed 7 nights in Dec 2019
Response from Sinalei Support on 26 Dec 2019
Talofa Dear Guest, Wishing you a belated merry Christmas. We thank you kindly for taking the time to share this wonderful review. We are blessed to have had you visit with us and delighted to hear that everything was to your liking and some. Look forward to welcoming you back hopefully soon. Alofas, Your Sinalei Aiga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Sinalei Support on 9 Dec 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Sinalei Support on 9 Dec 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor bathrooms are fun but they retain the heat from the day.
Stayed 6 nights in Oct 2019
Response from Sinalei Support on 9 Dec 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise for the adults. Top rate services, with great food, all set in a peaceful part of paradise.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful location, blue sea, wonderful grounds, good size room with stunning views, just perfect for total relaxation. Staff were lovely, very friendly and keen to help. Stand outs were Jela (reception) and Beta (bar / restaurant) ...... hope I got the names correct as they deserve a special mention. On the downside, not major, the bathroom had a glass ceiling, which was great for light and the night sky, but so very very hot.
Stayed 3 nights in Sep 2019

10/10 Excellent

Natalie, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinalei is beautiful, natural and delightfully Samoan rather than a hotel-style, Western type of resort. The staff is fabulous - friendly, helpful and gorgeous. The food is exquisite. Beautiful fresh food from their village gardens, meals cooked to perfection. Breakfast and daily home-baked, delicious afternoon tea included. Would be good to have had “real coffee” on offer for the afternoon teas. Lovely beach with good swimming at mid-high tide. The corals are only just starting to regrow and repair following the devastation of the tsunami and cyclones but we still saw fish and turtles in front of the resort. Definitely worth going to the Giant Clam Sanctuary just 15-20mins down the road to snorkel and see outstanding fish varieties, turtles, fabulous corals and of course, gigantic colourful clams! Sinalei is close to the famous To Sua trench which is well worth visiting. We had a beautiful 1 Brm Ocean View Villa and it was stunning. Fabulously comfortable bed! Excellent amenities in the room. One or two areas could do with little bit of N upgrade, but nothing too bad at all. We had a couple of chipped tiles in our bathroom, so it was minor! The gardens and grounds are beautifully kept. We absolutely loved our time at Sinalei.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great holiday. The resort is in a great spot and has everything you need, including swimming and snorkeling. Staff were wonderful and food was great. We went with no TV or wifi for the week and this just added to our relaxation. Would absolutely recommend Sinalei.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Piece of paradise. Beautiful staff who show the true warmth that is Samoa.
Stayed 4 nights in Jul 2019
Response from Sinalei Support on 29 Aug 2019
Talofa Dear Guest, Thank you for choosing to visit with us. We hope to have you stay with us again one day soon. Warm regards, Your Sinalei Aiga

8/10 Good

renata

Liked: Staff & service, room comfort
Great but needs upgrading
really enjoyed our stay, the beach was great and swimable and the food was excellent. We splashed out a little by staying here, it cost more than we would normally spend, and was a bit more exclusive. We had stayed the previous year at a large chain resort that was cheaper and in good condition but really busy. So was interesting to find the guttering was rusty so when it rained, and it did a lot, we had to dodge the drips getting into our room. The white sheets werent white, nor were the towels ( especially noticed as the odd white piece of linen would occasionally pop up). The beach/pool towels were like hens teeth, never any around. The snorkelling gear would run out and was also in poor condition. In the rooms things were a little shabby, wall sockets that were loose. Lights that didnt work. A fridge that would make a clicking noise every hour. Despite all this we adapted and really enjoyed our stay. Just think would be nice to see that some money could be spent by the owners on some basic upgrades, maybe new washing machines etc
Stayed 1 night in Jul 2019
Response from Sinalei Support on 29 Aug 2019
Talofa Dear Renata, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable despite the warn appearance of amenities and facilities. We assure you that renovation and upgrades are in the works and hope to be able to share this new and improved experience with you in the near future. Stayed tuned. Much alofas, Your Sinalei Aiga

10/10 Excellent

Verified traveller

Stayed 18 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful gardens I've seen at a resort. Staff was super helpful and friendly. Free use of kayak, paddle board and snorkel. Would go back in a heart beat
Stayed 2 nights in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The trip was great and hotel was perfect.
Stayed 1 night in Jun 2019

8/10 Good

NB, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, friendly staff, loved the outdoor showers and the spa was amazing.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property for 2 reasons: the location / high standard of comparable amenities, and that children under 12 are not permitted. This made our stay very relaxed and enjoyable. The staff were attentive, knowledgeable, and always welcoming - in particular Nelson, Tina and Napa.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful gardens, crystal clear water!
Stayed 5 nights in Apr 2019
Response from lei on 7 May 2019
Talofa and Greetings from Sinalei! Your Sinalei family would like to thank you for sharing your holiday experience with us. We sincerely hope that your expectations have been well exceeded and that your visit has left you feeling relaxed, rejuvenated and ready to take on reality. We hope it will not be too long before we can welcome you back to our beautiful shores. Again, thank you for your visit. With smiles and alofas, Your Sinalei family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of Samoan paradise
We were upgraded to the ocean view villa with a separate bedroom after Hotels.com made a booking mistake. This is an outstanding resort where you meet the local people, on a quiet and sunny side of the island. Wonderful food, lovely beach and swimming pool. Excellent choice for adults, very relaxed atmosphere in the lush gardens. Turtles swim in the bay of the resort, so you can meet wildlife in their natural habitat.
Stayed 8 nights in Apr 2019
Response from Lei on 7 May 2019
Talofa lava and Greetings from Sinalei! Your Sinalei family would like to thank you for sharing your holiday experience with us. We sincerely hope that your expectations have been well exceeded and that your visit has left you feeling relaxed, rejuvenated and ready to take on reality. We hope it will not be too long before we can welcome you back to our beautiful shores. Again, thank you for your visit. With Smiles and Alofas, Your Sinalei Family.

4/10 Poor

PNS, auckland, nz

i was really disappointed with a pizza i ordered once lunch - probably the worst pizza i've had ever - the base was more bread like than pizza based - what looked like a garnish for the pizza in the centre of the pizza looked more like the size of a mini salad and the topping was lacking and pizza burnt - i ate it anyway coz i was so hungry and i didn't want to offend
Stayed 2 nights in Mar 2019
Response from Lei Eli on 28 Mar 2019
Talofa lava, Thank you kindly for your feedback as this will be our chance to improve and change our pizza menu. We apologise for the experience that you encountered and we will continue to work on these areas for next time. Thank you that you visited and stayed with us. We hope that you will visit Samoa again. Fa'afetai lava and Alofa atu!

10/10 Excellent

Roxane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great (sometimes) - tends to be mercurial. Staff is very very friendly, helpful. The property is amazing! gorgeous, well-groomed. Be sure to get ocean-front view... INCREDIBLE. Does take 45mins-1 hr to drive to location. But it is worth the drive as its location is closer to Trench ((must-do)) and many waterfalls for a swim. Lovely.
Stayed 7 nights in Feb 2019
Response from Lei Eli on 28 Mar 2019
Thank you so much for your feedback. We are happy that you enjoyed your stay with us. We hope that you will visit Samoa again. Fa'afetai lava and Alofa atu!