Superior Suite | Hypo-allergenic bedding, free minibar, in-room safe, desk

Reviews of HYPERION Hotel Salzburg

5 out of 5
HYPERION Hotel Salzburg
Rainerstraße 4, Salzburg

Reviews

9.6

Exceptional

Rating 10 - Excellent. 353 out of 407 reviews" "
Rating 8 - Good. 30 out of 407 reviews" "
Rating 6 - Okay. 15 out of 407 reviews" "
Rating 4 - Poor. 3 out of 407 reviews" "
Rating 2 - Terrible. 6 out of 407 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to train station and old town.
Stayed 1 night in May 2024
Response from Stefanie Bergforth - Online Reputation Manager on 23 May 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

yali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Stefanie Bergforth - Online Reputation Manager on 21 May 2024
Dear Guest,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great and the staff went above and beyond. The location is perfect for walking anywhere
Stayed 2 nights in May 2024
Response from Stefanie Bergforth - Online Reputation Manager on 19 May 2024
Dear Courtney,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

6/10 Okay

Diane, WYNNUM

Travelled with family
Great location, very clean and modern. Lovely staff. Room was tiny tiny tiny.
Stayed 1 night in May 2024
Response from Stefanie Bergforth - Online Reputation Manager on 19 May 2024
Dear Diane,How nice that we were able to meet your expectations for the most part and that you had a pleasant time with us. Our team would be very happy to see you again soon. Best regards,Your H-Hotels team,

10/10 Excellent

Barbara, Carrollton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
One of our favorite hotels ever, visiting Europe 8 times in the past 35 years! The staff are SO friendly and helpful — especially Francesca, Dominic and Samiel!
Stayed 2 nights in May 2024
Response from Stefanie Bergforth - Online Reputation Manager on 13 May 2024
Dear Barbara,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Petr

Stayed 2 nights in May 2024

10/10 Excellent

Xu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and helpful! Very safe and clean hotel. Definitely will come back! Great experience!
Response from Stefanie Bergforth - Online Reputation Manager on 2 May 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still the best property on other side of Salzach (old town) 10 mins walk to old town. Across from Maribel garden, Salzburg Congress, 15 mins to SZG main. Lots of new restaurants within 1 km/.5 mile radius. More importantly, it’s quiet in the night
Stayed 4 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 29 Apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

ALICIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exquisitely decorated rooms and common areas, modern comforts, amazing staff, and so conveniently located in a fantastic neighborhood. Easy to love!!!
Stayed 4 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 22 Apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff really helpful. Lots of public transport options but also walkable. Breakfast options really varied, all delicious and fresh. Mirabell Gardens are incredibly close too.
Stayed 2 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 22 Apr 2024
Dear Guest,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 Good

sanghi

Liked: Cleanliness, staff & service, property conditions & facilities
they took a mistake during checkout.
Stayed 3 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 11 Apr 2024
Dear Guest,Thanks for your review. Nice that we could be your host in our Hyperion Hotel. However, we are still able to expand and therefore thank you for your rating. We look forward to seeing you again in beautiful Salzburg and send best regards,Your H-Hotels team,

10/10 Excellent

Somayeh, Oran Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a memorable stay in Hyperion. The staff were so friendly and helpful. The hotel is located very close to major tourist attractions and within 10 min walking distance from the main train station.
Stayed 4 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 7 Apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Jibran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and super friendly and helpful staff
Stayed 2 nights in Feb 2024
Response from Stefanie Bergforth - Online Reputation Manager on 2 May 2024
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

6/10 Okay

Andrew

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Modern hotel with lovely rooms and facilities. Whilst the bar, concierge area and restaurant were clean, our room was not well cleaned and one day, it was not cleaned at all. The staff at reception were also not knowledgeable about the local area and even told us to go to the wrong bus stop to get to the airport, resulting in us being delayed. They clearly need some more training...!
Stayed 4 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 15 Jan 2024
Dear Andrew,Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We would like to apologize for the careless cleaning of the room. Of course, this does not meet our standard and we will make our employees aware of this again, have a serious discussion with our housekeeping department and take appropriate measures. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.Warm regards from Salzburg,Your H-Hotels team

10/10 Excellent

Jacob

Stayed 1 night in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 12 Jan 2024
Lieber Jacob, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Jose,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was stunning and the staff was amazing!
Stayed 2 nights in Dec 2023
Response from Stefanie Bergforth – Online Reputation Manager on 9 Jan 2024
Dear Jessica,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

2/10 Terrible

Peter

Travelled with partner
I booked a King bed and they put us in a twin bed room. For a 5 star £400 per night this was appalling especially as this was a New Year getaway for my partner and I. I have never been in this situation before. I had to ask on the second day but by that time my partner didn't want to repack her things and move room. I didn't get what I paid for and in this regard, cannot recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Peter,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. It is so, that you book a roomtype and not a bedsize. So we did not know anything about your wish till your check in. We only had Twin Bedrooms free. We are sorry that this was an huge issue for you and your stay. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

2/10 Terrible

Sasa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total scam, travelers beware! Originally i have booked a double room for three nights from Dec29.2023 throughout January 1st 2024 and my booking believe it or not, is still active until my scheduled checkout tomorrow morning as I am telling this story and my experience! The Hotel scam is occurring actually by being informed through email directly from the hotel prior to my arrival, even though my original room booking was through Expedia, that they are offering me a holiday special upgraded room/suite at the rate of about 280 euros plus taxes and fees is a significant discount compared to my quite high original rate for a smaller room! So, I have responded to their offer and accepted it and shortly it was all agreed and confirmed! Just now when I am ready to settle up before tomorrow's departure, l ( best part ) I am informed that the actual upgrade special of €280 per night was ACTUALLY ADDED TO MY TOTAL OF PREVIOUS ROOM CHARGE SO NOWI AM OBLIGED TO PAY OVER € 500 PER NIGHT! NOW THAT IS DIRTY! SHAMEFUL AND DISGUSTING FOR TAKING ADVANTAGE OF AMERICAN CITIZENS!
Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Guest,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry that you feel betrayed by us. The thing is, we offered you an upgrade. We told you these costs for the upgrade and you agreed. An upgrade is never a replacement for a booking or a new booking. It is simply an improvement to an existing booking and therefore these costs will be added separately. There are free upgrades depending on the location and situation, but you have been informed of the costs. We're sorry that you thought this would cancel your existing booking and give you a cheaper deal. This is definitely a communication problem of both sides in your case. This could have been avoided if you had spoken to us directly about it. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

10/10 Excellent

Gerardo, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property conditions
Stayed 5 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Gerardo,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Donald,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 29 Dec 2023
Lieber Michael,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
So quiet!
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 29 Dec 2023
Dear Andrew,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to walk to restaurants and shopping. Also in walking distance to many of the “Sound of Music” sites!
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 29 Dec 2023
Dear Pam,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 Good

Haydn West

Liked: Cleanliness, property conditions & facilities, room comfort
HYPERION HOTEL SALZBURG
Nice, clean hotel. Desk attendants and some of the bar/restaurant servers were polite and efficient. Although somewhat knowledgeable they really need a proper concierge who.really knows the area. Breakfasts were awesome. Lots of buffet choices (made to order omelets were delicious). This hotel is fairly new so some of the problems we experienced were mostly with housekeeping. Here are a few examples: wouldnt wash a small load of lanudry (1 sweatshirt, 1 sweatpant-even though they took it and kept it for 4 hours) b/c it was the weekend; you could barely tell they cleaned the room (slippers were not picked up) & they took all the washcloths & left one dirty one behind. I had to call twice to get some clean replacements (took over an hour). Also ChristmasEve dinner was a set menu with only one choicefor each course. So we ended up eating at the bar. **3.75 stars** Needs a little more work to move up to 4 or 5 stars.
Stayed 4 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Poonam

Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 15 Jan 2024
Lieber Gast, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing experience. Top-notch hotel!
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Jason,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Lieber Matthew, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Marlon, Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team

10/10 Excellent

Paul, New York

Stayed 4 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 12 Jan 2024
Dear Paul,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern property. It's a short walk to the Christmas markets.
Stayed 2 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Brett,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

10/10 Excellent

Tres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Loved the heated floors. Staff was friendly and helped us with sites to see on our short stay.
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Tres,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Really pleasant overnight stay to visit the Xmas markets. All hotel staff were excellent
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 19 Dec 2023
Dear Gordon, Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 19 Dec 2023
Liebe Michelle, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Amazing breakfast! I am coeliac and they were able to accommodate gluten free options for breakfast. Excellent staff, so friendly and helpful. The manager and 3 members of staff came to personally wish me happy birthday during breakfast. Fantastic stay!
Response from Stefanie Bergforth - Online Reputation Manager on 15 Jan 2024
Dear Kathryn,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 14 Dec 2023
Lieber Michael, vielen Dank für Ihre gute Bewertung, welche Sie für unser Hotel hinterlassen haben. Wir freuen uns sehr, dass Sie eine angenehme Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Ihr Team von den H-Hotels

10/10 Excellent

ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 8 Dec 2023
Dear Ellen, Thanks a million for the amazing rating on your stay at our hotel. We are delighted that you enjoyed your time with us so much and we hope to welcome you back again very soon for another fantastic abidance in Salzburg. Best regards, Your H-Hotels Team,

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, clean and modern room, friendly and helpful staff and excellent meal services!
Stayed 1 night in Dec 2023
Response from Anika Müller - Online Reputation Manager on 6 Dec 2023
Dear Peter, Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Sincerely, Your H-Hotels Team,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, amazing location and great staff. Very good price for the quality of everything included.
Stayed 3 nights in Dec 2023
Response from Anika Müller - Online Reputation Manager on 6 Dec 2023
Dear Greg, Thank you very much for your stay at our HYPERION Hotel Salzburg. We are glad to read that you praise our hotel and like to welcome you soon again. Sincerely, Your H-Hotels Team,

6/10 Okay

Ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Average Stay
Well , experience is average. Very good one but not worrh what i paid.
Stayed 2 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 5 Dec 2023
Dear Ahmed, Thank you for your online review that you overall enjoyed your habitation with us. On the other hand we are sorry that we couldn't fully convince you of all our amenities. Therefore we would be pleased to welcome you back again someday to show you that you can feel totally comfortable staying at our hotel. Best regards, Your H-Hotels Team,

6/10 Okay

Angela

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 5 Dec 2023
Dear Angela, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Sincerely, Your H-Hotels Team,

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed here for one night but had a good stay at this hotel, the bed was very comfortable and the room was clean.
Stayed 1 night in Nov 2023
Response from Anika Müller - Online Reputation Manager on 30 Nov 2023
Dear James, Thanks a lot for your review! It was nice to host you in our hotel and we are looking forward to a repetition! Best regards, Your H-Hotels Team,

10/10 Excellent

payam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend it
Highly recommend it! Super cute! Walking distance to old town and all attractions. Super friendly staff!! Will definitely come back
Stayed 2 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 30 Nov 2023
Dear Payam, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Best regards, Your H-Hotels Team,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great breakfast with wide variety of choices . Very comfy rooms . Bus stop immediately outside the hotel . Very easy walkable to all the sites.
Stayed 4 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 5 Dec 2023
Dear Cheryl, Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Best regards, Your H-Hotels Team,

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I would not stay at this hotel again. We found the location great but our room not. Too small with an awkward set up and poor quality. Staff was very pleasant and helpful.
Stayed 1 night in Nov 2023
Response from Anika Müller - Online Reputation Manager on 30 Nov 2023
Dear Timothy, Thank you for your online review that you overall enjoyed your habitation with us. On the other hand we are sorry that we couldn't fully convince you of all our amenities. Therefore we would be pleased to welcome you back again someday to show you that you can feel totally comfortable staying at our hotel. Best regards, Your H-Hotels Team,

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic, the room was very clean and the beds were extremely comfortable. All areas of the hotel were beautifully decorated and immaculate. The location was brilliant it was so easy to walk to everything we wanted to see.
Stayed 2 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on 30 Nov 2023
Dear Amber, thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! Best regards, Your H-Hotels Team,

10/10 Excellent

Rebekka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Stefanie Bergforth - Online Reputation Manager on 15 Nov 2023
Dear Rebekka, Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team

10/10 Excellent

Hyunjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Thea Neumann - Online Reputation Manager on 8 Nov 2023
Dear Hyunjoo, We are grateful for your fantastic rating and more than happy about your positive impressions. It was our pleasure to have satisfied your expectations and we couldn't be happier about the fact that our daily efforts made your abidance delightful. Please recommend us to your friends and come back soon for another wonderful stay. Kind regards, Your H-Hotels Team

6/10 Okay

Kathleen

Liked: Property conditions & facilities
Nice hotel but housekeeping required multiple requests to clean my room. Still not done at 6:30pm
Stayed 1 night in Nov 2023
Response from Thea Neumann - Online Reputation Manager on 8 Nov 2023
Dear Kathleen, Thank you for staying at our hotel and for giving us a good rating. We are glad that because of our great comfort and service efforts you enjoyed a pleasant abidance overall. Please come back someday and allow us to even improve your impressions. Best wishes, Your H-Hotels Team

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay but not 5 star
A very clean and comfortable stay at a not bad price but not a 5 star hotel, definitely a good 4 star. Very friendly staff, hotel very clean and quiet, easy access to all that Salzburg has to offer and cheap on street parking in streets outside! No ironing board or iron in room and no leisure facilities, although these are on offer at sister hotel a 10 minute walk away! Overall a very nice stay and would recommend
Stayed 1 night in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 8 Nov 2023
Dear Darren, Thanks for choosing our hotel for your recent trip and for giving us a good rating. We are glad that your abidance was pleasant and associated with mostly positive impressions. We would be delighted to fully convince you of our high quality level during your next stay and hope to meet again someday. Sincerely, Your H-Hotels Team